Sales person was very attentive to my needs throughout process. Management was willing to provide high customer satisfaction. Overall, Good product.

I came in on a Friday morning to purchase my car thinking I was going to have to come back to have the towing hitch installed. I was told that if I wanted to borrow a loaner I could come back later in the day to pick up the car with the hitch on. Great I said!... Come 4pm, I show up and the Sales guy said my car was next to get done but to go home and he would call me when it was ready. Since it was Friday I decided to wait which was a waist of time. Why? Because the service department closed at 5 and there was no way my car would have been ready. So I left. Saturday morning I texted the sales person at 11am and 12 and got no response. I called and spoke with the manager at 12:45 and he said they would get right back to me. The sales person called me at 2:45 to let me know my car was ready and offered to drop it off. An hour and a half later he had not left yet so I had to cancel since he would not make it before 5pm and I had other things to do on a Saturday than wait around all day. So he said it would be ready for me to pick up Sunday anytime. I got there at 5pm. The sales manager handed me the keys, didn't ask me anything and said I was ready to go. Didn't walk through the car with me, didn't check to make sure nothing was missing or cared to ask why I looked annoyed. To add pain to injury, there were wires hanging down next to the muffler. When I told them and it was checked, it turned out the break system was not reconnected or something along those lines so I had to wait a little longer. After it was repaired I was told I had to come back again to update the software and that will take another hour. As I was being told that by the service man, the manager walked away like he didn't care. Lastly, since nobody checked the car before I left, the key lock holder was left in the back of the car and someone was nice enough to leave me their garbage on the pasanger door handle. Now the sales Person called me to schedule the software update and I would rather pay another dealership to update it than go back.

They must hire a new service staff beginning with the service manager he is a joke do not buy any dodge jeep or fiats then maybe the general manager may take an interest about the service deptarment

Melissa Moria is amazing !!!! Thanks

Horrible experience I don't recommend this dealership in fact I bash the dealership to everyone I talk to and on social media. Beatrice Perez and the whole team are just horrible people. They clearly knew they were taking advantage of my mother when she dropped the car off. I hope someone takes advantage of their mother or child like they did to mine. I'm sorry you don't do that to your customer when they pay a monthly payment to the company. Just completely unacceptable and I hope my story stops at least one person from buying from your dealership, which they tell one person and so on. Also they told her it would be ready the same day and it wasn't. Just a horrible team you have in your customer service department. I still don't understand if your car is under warranty how do you charge to look it to see what is wrong with it? I hope this stops you from going AutoNation Pembroke Pines and dealing with Beatrice Perez. GO SOME WHERE ELSE!

Had excellent service, buying my car was easy & fast, i highly recommended it

Excellent customer service!!!

Great experience, honest and fair pricing.

I gave them one star because there is no option for a zero. I had an appointment which I scheduled 8 days prior to address 2 recalls on my Chrysler Pacifica this past Saturday, August 18, 2018. I dropped the vehicle off at 9:30AM and was advised it would take a couple of hours. They would call me. At 3:30PM I called Melissa in Service (my assigned service rep) since I haven’t heard anything. She advised they were still working on one recall software update and could not get part for the other recall. She had no valid explanation as to why I was not informed of this earlier other than she was busy and they didn’t tell her. Whoever they are.... When I picked up the vehicle, I was advised by her to call on Wednesday - she even provided her cell number - to see if part is in for this Saturday to repair. I left multiple messages for her on her cell since her direct line in service doesnt even have voicemail. No call backs. Called back this afternoon, Thursday and spoke to service rep Melissa who advised me to call back on Monday to see again to see about the part. . When I asked if I could get part at another dealership service center, she said go ahead and call them. She didn’t seem to care. Didn’t even offer to call me once the part arrived. Horrible service. Oh! And the manager Josh on the day I dropped car off didn’t even acknowledge any customer waiting for assistance. Instead he went behind the counter to each service rep and told them they needed to get 10s on these customer surveys or their jobs would be on the line.

First and last time buying anything from this dealership and perhaps Autonation all together due to the absolute WORST experience with the service department. They constantly fail and this last time really did me in. Unfortunately I purchased the extended warranty and have had to deal with the terrible customer service and completely unorganized service team. Every time I’m in there people are complaining, having problems and it all sounds like the same issues I’ve personally had so it’s a consistent theme. The local car rental companies won’t even work with them and out their customers in rentals because they too have problems all the time. I was literally dropped off by the Autonation shuttle service at Budget Rental Cars with some sort of confirmation number and the guy at Budget laughed and said “I don’t know why they sent you here, we keep telling them that we won’t work with them because they don’t pay their bills”. Had to have that guy give me a ride back to Autonation and was told by the Service Managers “What do you wamt me to do, we have no options for you”. This is after my third visit up to drop my car off when I was told they had a loaner for me but when I get there they don’t. Had to pay out of my own pocket, even though the warranty I bought is supposed to cover a rental, and now I have to fight for a reimbursement and wait who knows how long for a check. Is been 3 days and I can’t get them to tell me if and when I will be reimbursed. I could go on and on but it seems from all the reviews I’ve seen that it’s a common theme.

excellent experience in the lease process. love my pacifica and Ed was a great salesman's focusing on what i wanted and taking the time to assure i was happy.

No commitment to satisfying customers requests for vehicle needs

Dishonest, shady, untrustworthy service department. Absolutely atrocious. Brought my car in for a specific service that I went over with in detail with my service adviser. Of course, he apparently didn't listen to a single thing I said and even though I brought a car in that was running and driving fine, I was given back a car in "limp mode" (i.e. inoperable). Management was equally as bad...blew me off and gave me the same smug, indifferent response every time I tried to speak to the supervisor. Then upon leaving I was given my invoice which had a blatant, flat-out lie on it written by the service tech about what happened to my car (said I "insisted" he do something he didn't recommend...100% not true. Pull the tapes and listen to the convo). I was told he "would look further into it" after I provided HIM with a part number that he didn't even have, because he had no idea the part even existed (his words, not mine). Absolute joke. I'll never buy another CDJR/Mopar product again because of this. I hope Fiat goes bankrupt.

I went to Miami Lakes Automall prior to visiting the Pembroke Pines location. Let me just say the customer service is night and day! The Miami Lakes location is HORRIBLE. So I decided to try a different location, my experience was much better and I left the lot with a 2018 Grand Cherokee �

i have had it with all the bad service from this dealer, we took our car on Saturday to do Service they were supposed to change the oil, and some guy recomended for us to do alignment and filter , our car didnt need that in the 1st place , we just needed to change the oil, after they did the alignment, now the car is not responding correct and the car is now pulling to the right horrible , not only that, my wifes sunglass $195.00 ray bans as wellas my pair that were in the car were stolen from inside the car, its incredible that we called today 7/30/2018 , because i or she cant go iver there bc we work, no one is helping us and there now treating us like we are not clients or customers im gonna make sure everyone knows the kind of place your taking your car to....

I had a very good experience doing the maintenance of my car at AutoNation Pembroke Pines. Both the person who received my car and the person who took care of it were very kind and professional. Beatriz Perez was the representative agent and she called me a few times during the day to make sure that I knew exactly what was going on with my car. I appreciate this kind of attention.

Benefit of factory trained technicians familiar with brand

Last year I purchase my 2017 Pacifica. I have to say I have loved it until this month. But the car was so easy with my internet salesman. Within the last month I am at my breaking point with this van. I’ve only owned it a year and I’ve had 4 recalls on it, not to mention one time it shutting off when auto breaking engaged. I’ve reached out to automation in Pembroke Pines to try to get some help on these issues, but no one will return my call! I’ve asked to speak to the service managers and sales managers, left multiple messages and nothing. As of mom of three I was refused a courtesy car and was offered no help. Not sure how I’m supposed to transport 3 kids in an Uber with no car seats... you would think they’d be more willing to help because of the liability.

Horrible Customer Service Experience. I have a new 2017 Jeep Wrangler that came with the GFGoodrich all Terrain Tires..... After only 10,000 miles the Jeep starting making a weird noise (sounded like a flate tire (it was so loud)... After inspecting tires, I noticed the two front tires had the outter layer row of tread was worn down and uneven with the following rows of threads (they look like small blocks per row) so imagine driving and one of the squares are uneven. I went to Autonation Jeep Pembroke Pines service dept and WHAT A RUNAROUND!!! THEY ARE THE WORST. I was told by Assistant service manager that this "Tire Problem" was not the first he had seen on these Jeeps it was a "very frequenst occurrence" and with that they were not going to even look to make sure there was an allignment problem or anything until I raised a fuss. Finally Service took it to assess tires and stated there was no issue with alignment or any other problem that would wear the tire down that way, it was a MANUFACTURER ISSUE. I dont do any off roading or drive through any rough terrain. I live in Florida and I do city driving mostly. I was sent by service center to deal with tire issue with Chrysler Jeep (they bounced me back to Service Center) Service Center bounces me back to Chrysler and to file a warranty issue with them.... I then call for the 5th time and then told to call BFGoodrich who then tells me to take it to any BFgoodrich Dealer which I did and wouldnt you know it, they tell me its a front alignement problem it seems and based on the tire thread they would pro-rate tires and I would have to buy new ones just for the front becuase they are like brand new..... What?!

It was a long wait ! I had came in at 10:30 am and left at 12:30 pm for an oil change and tire rotation . At 12:00 pm i decided to ask if my car was almost done and the person i was dealing with said yes its done she had just received my paperwork to give her a minute. 12:27 came and finally she came back with the paperwork . By that time i was already beyond frustrated and asked if i was OKAY ?? I paid and left . Received my car back no vaccuum no complimentary anything . Not coming back !

Working with Eric from the sales team was great. He was very helpful and responsive.

First and foremost, I wanted to give a shout out to my salesman Stan Morton for an awesome attitude and securing my new Jeep Wrangler order within 3 weeks (it was promised to me within 6-8 weeks). The whole transaction took less than 2 hours from the paperwork, to trade in (thank you Jorge) to finance (thank you Salvatore), to me driving out the door. BTW, make sure you ask about Jeeps warranty! I had to ask twice to make sure he was saying it right. Jeep has an unlimited year and miles warranty for while you own it. Yeah, that's right lifetime warranty (as long as you own the car),...BEST DEAL IN TOWN. Car looked amazing from the detail department to my full tank of gas. I have to say I enjoyed my first Wrangler so much I needed to get another. Jeep did one hell of a job with the new look and body down to the new transmission and the drive is much better than I anticipated. The new computer and Apple Car Play is killer and I'm still learning. The park system with blind spot adds so much safety features to this kind of truck that is should be a necessary item in everyone's new Jeep. The new top operates so much easier than my old one and one person can do it with ease. George Rossi, you have an awesome team over there and should be proud. If you need help with a new Jeep, call them at Jeep of Pembroke Pines!

Very helpful, and pleasant

Eric Skeen- smoothest car transaction ever. He was very professional and would recommend him over and over again!

After a long day of car shopping, it was a pleasure stepping in Jeep Pembroke Pines. Pedro Reyes was an awesome salesman. He knew his stuff and he got us a GREAT deal for our Grand Cherokee! I’m so happy with my car and with all the obstacles that we encountered, they made it happen! Thank you guys ��

On December 28th 2017 my Dodge Journey broke down. I had it towed into the Service Center at the Dealerships where I bought it. I was told It was really busy and that the Technicians would look at it and let me know what the issue was. Later that day I got a call from the Service Rep and she told me that the problem was not covered by my warranty and that it would cost me about $850 with parts and labour. I said ok but then they told me the part was in Orlando and it would be there on Fri or Sat by the latest. So Saturday I get a call telling me the part that came in was the wrong part and that the part my car needed (heater hoses) was on backorder and its not them its the Supply Company and its for all the state of Florida. Then I was told they would do the recalls on my car and as soon as the part came in they would call me. They had my car for 3 weeks before I finally said enough! I want my car back but then the Service Rep said I got good news and bad news. The good news was that my recalls had been done and that the part had come in but the bad news was that the Technician said my engine was making a noise and that it wasn't a good idea for me to drive it after the work was performed, but that they should do a tear down to see what is wrong with the engine and that it would cost me another $700 to see what the issue was. I was like just put the part in and I will tow it out of there. But then I was told my car wouldn't be ready till Tues maybe Wed. I also reminded the Services Rep that my car was still under warranty but she told me they would still have to do a tear down on my engine to tell me if it was covered by the warranty. I said no to the tear down just replace the part and I'll tow my car out of there. So Tues come and goes and my car isn't ready Wednesday comes and I get a call from the Service Rep, she says the Technician who was installing the Heater Hoses was looking over my warranty and thinks whatever is wrong with my engine is covered but he has to have a Master Technician look at my car. I said ok how long will this take? Service Rep tells me its still really busy at the Service Center and that the Master Technician can look at it in a few days. Well those few days turned into an additional 2 and half weeks. I FINALLY got my car back. The warranty covered the engine but not the heater hoses that were backordered for 3 weeks. They charged me $777.98 for parts and labor that I later found out from another Car Mechanic, they would of had to remove those parts to get to the engine which by the way I had a blown head gasket. Also I had asked several times for a loaner or rental car but they never would get back to me or they would say as soon as a loaner came in they would see what they could do. But that never happened either. I paid $944.54 out of pocket for 6 weeks of car rental and then was told that Chrysler would reimburse me as long as I saved my receipts. That was not the case they only cover 1week of rental and they had my car for 6 weeks and lied about what really needed to be fixed so they could get some kind of payment from me. They never called with updateds I constantly had to call and find out where they were at with my car. I will NEVER bring any car I buy to this Service Center again! About 45mins after I finally got my car back the ABS Brake warning lights came on my dash. They supposedly worked on a recall for my ABS Brakes and now the warning light stays on and I called my Service Rep about it and she Never returned my call. I am done with that Service Center I will NEVER go there again and I tell everyone with a car problem Not to go there either!

Will never make another purchase here because I don't want to be stuck with their service team. The sales and finance teams are excellent. Unfortunately, you deal with those teams for 1 day then get handed off to Service for the rest of the life of the vehicle. This is the worst Service team I've ever encountered. My brand new $80K truck had an electrical issue and it took them over a month with repeat visits and finally holding my truck for 2 weeks straight, to resolve the problem. I took my truck back the following day having noticed the chrome door handle on the driver's side was COVERED in scratches. The mechanic that worked on it didn't know the cause, I didn't know the cause, and the Service Manager (Mike) agreed it was not caused by my ring and that it was likely damaged at some point during the time it was in their shop. He said he'd cover the repairs and order the part. He never ordered the part and he quit. The new Service Manager and Service Director are refusing to replace the part at their cost, but they are willing to split it with me which I find absolutely ridiculous. Now their mechanic is denying he heard anything about it although he was standing there when the previous manager said he'd accept responsibility, so it's likely they told him he'd have to pay for it if they fix it for me and got him to lie. Don't tell me to call the General Manager in a reply like you have on all the others. I already did that and left a message with my phone number. He hasn't called me back. Have him contact me here if he'd like to discuss further.

Service Department has the worst service I've ever encountered. I made an appt for Monday 8am. It's now Tuesday 1pm and my Jeep hasn't even been moved from where it was parked. No one has looked at it to diagnose the problem. What's the point of issuing appointments if you don't follow them? This type of service is unacceptable. Oh and trying to get a hold of anyone on the phone... Catastrophic Failure... Spent 2 and a half hours calling and no one answers. When they finally did, I waited about 15 minutes on hold to finally speak to the service advisor. All I can say is Thank God for Melissa! On Wednesday she took care of business immediately!!!

Excellent customer service and a great service department.

After purchasing a car and them not being able to deliver because of some problem #autonation had with the title they've been holding on to my money for 3 months and I still cannot get a check sent to me! The car NEVER left the lot as it was supposed to be shipped, but my check was cashed right away of course (it was paid in full). This HORRIBLE company that is operated by the most INEFFICIENT, UNPROFESSIONAL group of people can't seem to respond to an email, answer the phone, text messages, etc. I've been told for over a month that they will be mailing me a check and I HAVE YET to receive anything. I'm sure they're earning some nice interest with MY MONEY that is sitting in their account... I wonder who's going to be refunding me for all the TIME and MONEY that I've lost?!?!?!

There is no knowledge of customer service none best thing to do is not to buy a Chrysler Dodge or Jeep no need for service then

I had an appointment this morning I scheduled in advance online for three minor concerns. The front driver door doesn’t stay open, replacing a couple fuses and some concerns with my radio (probably an update) it’s my only day off, so I scheduled it early and to wait for it. I get there to the advisor asking me “you’re dropping it off right?” I said no my appointment says I’m waiting. He rolls his eyes and says well there’s 30 cars in front of you so we won’t even look at your car until tomorrow morning. Why did I schedule an appointment IN ADVANCE to wait and NOBODY called me days prior to say, hey were 30 cars behind I know you scheduled an appointment to wait but we really cannot take your car tomorrow morning. Don’t take new appointments if you’re 30 cars behind!! I called the general manager, service manager and customer service. Cannot get a single Person on the phone. This was my first appointment with my Durango. I had a Ford Explorer before and I wish I would have stuck with Ford.

Took my 2010 Dodge Charger in for recall and warning light indicators ... needless to say the service was phenomenal ... service advisor Hugo kept me abreast on everything that was going on with my vehicle ... I was thoroughly pleased ..

Mr. Hugo Alvarez was the best attendant to make a client satisfied. He is the best professional I ever worked with. Thank You Hugo!

My husband would take the car all the time, he passed away and I had no idea what to do. They where patient and spike go me in a matter that I would understand. Very grateful for everyone at the Service Dept.

Excellent, worked around my schedule, gave me an excellent price and service

Took two hours for an oil change! Didn’t seem to bother them much either...

Jeff Humphries made my buying experience awesome. He was straightforward, honest, chill and efficient. And I love my Jeep so much!

Stan Stan Stan is on it. Found us the Dodge we needed. His Follow up is the best . He is s true Pro.

I filled out an online form and heard directly back from Ed Sweatman. He hit the nail on the head with what I was looking for and found me a great deal on a Ram 1500. The sales team answered every question without being pushy or aggressive, for me, this was a perfect transaction.

A recall turned into a 4+hour wait. Sat for 2 1/2 hours, went to ask how much longer and was told another hour or so, walked out and saw that they were just taking my car back to be worked on. Now mind you, I set a 10am appointment. Not a good experience at all

We took our Jeep in for service and Harold, the service advisor, was very professional and helpful. Our car was serviced quickly and he was very responsive.

I took my 2015 Jeep Grand Cherokee in for a recall made an appointment for 8 am they said it would take 3 to 4 hours and at 2 pm the car was not even looked at yet, after sitting on hold for 20 minutes they finally told me that ! I asked to speak to the service manager and he tells me they are still finishing up cars from over the weekend . Please tell me why you would take an appointment tell someone an approximate time knowing it is not going to be completed ! I took my car no work was done to it I will never go back there ! Bad customer service in there service department !!!!!!! 0 stars

We had purchased a 2018 Red Wrangler Unlimited Sport back in March,four my wife, at a GREAT deal! My daughter loved it so much, I had my salesman Pedro Reyes find me a beautiful used 2014 copperhead red Wrangler Sport for her at a GREAT price too! To top it off, Pedro helped me surprise her with her FIRST car! It was a wonderful experience for her. Overall my salesman Pedro Reyes & finance mngr. Deante Powell made purchasing these 2 vehicles a real “No Haggle & No Hassle” buying experience and should be commended by AutoNation for their excellent customer service. I look forward to doing business with them again when I get ready to buy my 2019 HEMI Ram pickup!

My husband and I bought a new Chrysler Pacifica 2017, since we made this purchase we had the worst experience of our lives. It all started 3 months after we bought the car. While I am driving local speeds, transmission kicks. The most terrible thing has been dealing with the Dealer's staff, starting from the General Manager, we are filing a complaint for all the irregularities that we have found. For example, on the day of purchase we made 2 checks, one for the down payment and another for the purchase of guarantees. The reason, because we did not want the purchase of the guarantees to be included in the financing plan, it was to save interest and so that in the event that in the future we cancel the guarantees the money is reimbursable to us. After 1 year, we request the cancellation of the extended warranty because Chrysler gave us this guarantee without cost, the surprise was that they could not refund the money because it was included in the financing by mistake, then the refund would be sent to the Lender's name . We talked with the financial supervisor of the lender, after explaining and demonstrating our situation, they authorize the dealer to issue the reimbursement check in our name, but, the General Manager of the dealer does not accept it, in spite of having received the message directly from a customer service representative of the Lender and despite having accepted the mistake made by the dealer. This is just one example of many other irregularities found in different areas of service offered by the dealer.

Amazing people and Great customer service! They will help you out with whatever you need/want, they do miracles. Go check out my car sales men Daniel Vazquez, one of the best if not the best in the dealer!! He has a client for life!!

Awful dealership. Been trying to get in touch with finance for over a week. Left voicemails and called plenty of times. I don’t recommend this dealership at all.

I purchase a brand new 2017 Jeep Renegade and everything was perfect and smooth sailing from start to finish. The salesman Mo, was exceptional. I went to go look at the Renegades one day, and decided to trade in my car the day after. He was very knowledgeable about all the cars and after I picked out the Jeep I wanted, I want even in the office for 2 hours and before you know it, I was driving away with my new jeep. 10/10 best car buying process I have had so far.

Filled out a form on Auto trader for information on a Jeep Grand Cherokee SRT 2017 with in 2 minutes Daniel Vazquez called me back. I was out of the country and asked him to value my trade and get me numbers over the phone as i didn't want to waste time if the car was not in the right payment for me. He did everything i asked number was close enough that i went from the airport to the dealer. Made the deal. The car was a dealer demo and was missing a few things like floor mats etc. Daniel made sure everything that was missing was ordered for me. Second car i buy from here great service.

I made an online appt and called to ask a few questions first. First call, no one answered the phone. Tried again an hour later. Was on hold for Beatriz, my service advisor, for exactly 10 min without anyone ever popping in to say anything. Finally she answers with a generic “hello”. Not “hello, thank you for waiting, this is Beatriz how may I help you”. Her whole attitude was that of an uninterested employee with ZERO customer service skills. Needless to say, rather than continue with the questions I called for initially, I told her to just forget it and to cancel the appointment. Her reply.....”ok”. Lost a customer who will make sure to share her experience. And reading other reviews, happy to say I dodged a bullet. I detest companies who pride themselves on their customer service as a way to draw in customers. If you can’t back it up they are words, just words.

The service representative was outstanding outstanding.

Took my ram 2500 in for the 3rd time they had it for 2 months every time i called got different stories. Was told it was fixed and ready to go then i was told they can’t fix the problem cause they do not have the tools to fix my truck. All this after 2 months of having my truck. Them on top of it all i pick it up to take it to another dealership my dash doesn’t work check engine light is on and they backed my truck into something and messed up the back bumper and never said anything.

worst experience ever, beware that no one can help you if you are trying to reach a someone with any info at all. I have called 10 times and every manager is out of his desk or gone for the day. every time we leave a message and now after 5 days still no one has contacted me and i call everyday - beware of auto nation

Have been taking my 2004 Doge 3500 for service here since they closed the old store on 441 and have never had a problem.

I took my car to the service because it had a "re-call" ... The customer service was fast and good, but I had to wait 4 hours for them to finish the job ... I lost half a day at work ... but all went well. The surprise came the next day when Chrysler sent me an email saying there was another "re-call" a month ago. Therefore, my complaint is that they did not do their job well. How is it possible that they do not verify the vehicle database when they put the VIN in the system? As a result, I now have to lose another day of work to complete what could have been done from the beginning. The staff asks you to rate him with 5 stars because otherwise he will get in trouble with his manager ... but I have been trying to communicate him for 2 weeks and he is never available ... he does not answer my calls, no Answer my messages, do not return calls.

On Jan 20, 2018 I went to Autonation to service my car. A very professional gentleman by the name of Jose Bohorquez processed my request promptly and efficiently. Thanks so much.

They have a bad sale strategy’s request an estimated trade in price to buy 2 New vehicles and The told me that they can’t do any estimates Is a reaction for an employee who they don’t care if loose a sell They want to go Home!!!!!!!!

I when to the Jeep AutoNation dealer just to look around at Jeeps, and the experience was pleasant one, I was not followed around by sales people, only when I ask questions the sales rep approached me, I ended up leasing a Jeep Compass and they work with me, in very nice manner. I hoped that it will continue when I returned for service on the Jeep a few months down the road.

My husband and I walked out of this dealership a few months ago with a really horrible sales guy and manager! However in the last two weeks they prevailed! We were introduced to two amazing hard workers Bebe and Stan they gave us a sweet deal in our trade! We just purchased the new Pacifica which is beautifully awesome! Bebe and Stan went above and beyond, this deal was simple and no stress involved! From something not so good in the beginning became something great! Stan and Bebe you guys rock! Thank You �

Loved dealing with Tommy Velez! Got the car I wanted and am very happy with the service!

Great experience for my wife and I. Mike was extremely knowledgeable and patient. We are very satisfied and have no reservation recommending this team.

These guys suck. They sold a car with an engine full of sludge. Do not buy here!!

When I arrived to Auto Nation of Pines I was received by Juan Teran who assisted me throughout the entire car buying process. Juan was very knowledgeable and professional. He made the car car buying experience very easy.

Worst service department by far.. Absolutely no communication and worse attitudes imaginable! Still waiting a phone call 2 months later about my vehicle.. I have called several times . DO NOT GO HERE

The worst service customer service I have ever had. They don't answer the phone, thru don't return phone calls. I had to drive there to find out what was going on. A brand new vehicle and told " the service department hadn't diagnosed the vehicle and can't find what it is but if it's from a "hit" (huh) it's not under warranty. That doesn't make sense. I took my car from there because UNPROFESSIONAL!

If your vehicle breaks down do not take it to this dealership this is my second experience with ordination Chrysler Dodge Jeep It's a shame that the workers are incompetent the management tries to compensate for their work I would never purchase a vehicle from your dealership or bring a vehicle there for repairs my mistake was to take it there the first time my mistake was to take it there the first time

If you go here you’ll remember mine and every negative review you see on here. Worse dealership in human history! Spoke to Gigi and Reinaldo whom was supposedly brought here from mercedes to help with the issues here. Money WASTED hiring this guy who at the end told me yea sorry we suck and we’re gonna try and fix it. I made my appt in person with Damaris for Thursday 10:30. Show up for my appt and Damaris wasn’t there. No big deal I guess. Was then told that I didn’t even have an appt after they took my car in. Literally wasted my time coming here. This place is an absolute joke. Everyone who works here should go home everyday thinking :I earn free money Bc I don’t work for my money. They should feel ashamed when they cash their checks. Disgusting how they treat people here.

Worse experience I have ever had. My car had a blown head gasket and was still under warranty. They said they had to charge $700 diagnostic !!!!! It was determined by another Dodge dealer that it was a head gasket already....$700 diagnostic on a dodge is never heard off...it took me and a rep from Dodge factory over 10 days to get a hold of service. They had the car for over 40 days and never made an effort to reach out to us. Call the service dept and you will see that getting a hold of us president is way easier. GM Alfredo is a Joke, his service manager runs the show not him..he couldnt do nothing...STAY AWAY FROM THIS DEALERSHIP AS THEY TRY HARD TO RIP YOU OFF EVEN WHEN YOU HAVE A WARRANTY....THIEVES!!!!

Bebe Perez is who I dealt with an online sales manager I believe. She was so helpful and when I thought I wouldn't be able to leave with my car she made it happen. Being a single mom I had a budget and I couldn't go beyond that she understood that. I'm so happy and will be back. I would also definitely recommend them.

Excellent service, Jeff is easily one of the best reps I've ever dealt with and John is awesome as a manager. I highly recommend doing business with either.

GREAT PLACE TO BUY A NEW VEHICLE!!! I was in and out within an hour and couldn't be happier ! Thanks Deante and Stan!!

I bought a new Durango a little over 1 year ago from Pembroke pines auto nation and at 17000 miles, the tires are dead. I called the service department and Hugo, basically told me to go call tire manufacture, cannot help me. Those guys are hasty to sell you a car and when something goes wrong, no one wants to help. Will see you Pembroke pines auto nation in civil court soon.

Terrible service, I took my honda there and the service people told me to take to honda auto nation that is better for my car, I was told to take it to any automation for service when is due.

The experience yesterday was outstanding. Dropped off car at 2:15pm was told it would be an hour for oil change and tire rotation. Also had a "check engine" light that turned on. Picked up car at 4:15 waited 10-15 minutes while paperwork was finished. Service advisor Adrian was friendly and very helpful. Having said that, I tried to take the car in for service one week prior to this and dealt with the young lady service advisor who spent at least 10 minutes on her cell phone discussing the plans for the weekend and where they were going to go out on Saturday all the time I was standing in front of her and there was absolutely no acknowledgment. I had to go back to work. Since I was on a lunch break. I hope in the future my service services are more like the one I had yesterday with the a friendly and efficient service advisor

Hello, My name is Robert Marlinski and I purchased a Jeep from you back in the month of June. There were several issues in finalizing the entire deal, which took 13 days to complete, due to lack of communication from your team members and constantly giving false information. The frustration on this part could have been avoided if you would have just been honest and said it was going to be longer than the one day we promised. However, the deal is still not complete, as I have been receiving phone calls from the Hyundai Finance department that my car was never paid off by you, therefore, I am two months behind on payments and it is reflecting on my credit. I have the original communication between Orlan Spalding and myself where I provided him with the necessary account information back from June, not to mention this was obtained when first beginning the deal. I have never experienced such poor customer service in my life. The lack of communication from anyone in your entire department is unbelievable. I called several times this morning and received no phone calls back. Several times the individuals that answered the phone and redirected the call just redirected the call back to the option list. This lack of communication and returning of phone calls or emails has been going on since day 1 of the deal. This matter needs to be resolved NOW! I would like to be contacted immediately and notified that this matter is going to be resolved today.

Escojan otro lugar no lleve su vehículo a este Dealer, fue horrible mi experiencia , luego de esperar por 4 horas y de darme un precio me dijeron que no encontraban el problema de mi carro . Yo lo había llevado por un temblor en el guía. Me dijeron que habían encontrado que el radiador estaba roto que eso me salía por $850 . Y le pregunto : y el temblor que tiene a que se debe? Me dijo que no sabían aun que necesitaban más tiempo y que el precio original que me dieron aparte de lo del radiador los $850 aumentaría pues había que invertir más tiempo en saber que tenía mi carro. Le dije al representante de servicios que no era ninguna estupida para que ellos me estuvieran entreteniendo y aumentado el precio y no dar con el problema de mi vehículo Me dijo que es que yo no sabía de mecánica y por eso no entendía porque el cambio de precio y le dije no entiendo de mecánica pero entiendo cómo trabajan los dealers . En particular ese señor que me atendió quería pasárse de listo pero el creyó que yo era alguna tonta y se equivoco .😡😡 Choose another place do not take your vehicle to this Dealer, it was horrible my experience, after waiting for 4 hours and to give me a price I was told that they did not find the problem of my car. I had taken him by a tremor in the guide. I was told that they had found that the radiator was broken that would come out for $850. And I ask him: and the trembling he has to be due? He told me that they did not even know they needed more time and that the original price they gave me apart from the radiator $850 would increase because I had to invest more time in knowing that I had my car. I told the service representative that it was not stupid for them to be entertaining me and increase the price and not give the problem of my vehicle He said that is that I did not know about mechanics and that is why I did not understand because the price change And I said I do not understand mechanics but I understand how dealers work. In particular, this gentleman who took care of me wanted to be smart, but he thought I was some fool and he was wrong.

I leased my last Jeep from this AutoNation dealership, and it was a good experience so this is where I returned. When I walked in I was greeted by a very friendly salesman (Micheal Lewis). I explained my lease situation and that I had a few months left on my lease and was starting to look for my next SUV. Michael was great he showed me the new version of Jeep and explained the safety and other upgrades Jeep made in the new models. AutoNation had a huge selection of Jeep in all models and colors, so it took a while to narrow down which Jeep I wanted. Michael showed patience as I walked around the lot several times and final decided on a Grand Cherokee Limited. Thru negotiations Michael was great to work with very easy going and helpful. With a bit of back and forth a deal was negotiated. Here is was the only negative part of the afternoon, was the long wait for a finance person. I understand it was the end of the month in a Saturday but it still seem like a long time to wait. During the wait Michael would continually check back with me. Once I got into sign the paperwork everything was great again. The entire staff at AutoNation made it very easy for me to get out of one lease and into another.

The staff at this dealership are so nice and friendly! Great people! Salvatore Was a GREAT HELP!!!!

the check list recommends me to check the motor fluid!!! What? the car is a lease!!! They charged me for tire rotation? This is complementary at GM! Guess Dodge won't be seeing again!

I recently traded in my corvette for a 2008 Jeep Wrangler, the air bag had a recall so they had to fix that before I was able to pick up the vehicle. When they fixed the airbags, they left the horn not working and the airbags are throwing codes. I took the vehicle back and they want to charge me for their mistakes. The engine light also turned on after I left the dealership and I also took it back for that reason and that's something else they want to charge me to fix. When I brought it to the attention of the GM Brian Feldman, He told me that we dont really use the horn but they'll fix it if I want. He also told me that they KNEW about the engine light and the other codes but they NEVER brought that up to my attention before purchasing my vehicle. Not only that, before picking up the vehicle, it was getting "Detailed" but The vehicle seemed to never had been touched. The rugs & under the matts were dirty and full of leaves and the cup holders were sticky. In conclusion, the mechanics, detailers and management are Garbage and DO NOT know what they are doing. I Highly recommend going elsewhere for business.

I took our Dodge Nitro to have the oil changed. So much for Express Lane. I waited an hour and a half in the waiting room. Then I see someone drive my car and park it right in front of the waiting room window. Ten minutes go by and no one says anything. I go to the cashier and point out my car and ask her if she has the paperwork. She doesn't and tells me to wait a few more minutes. Another ten minutes go by and I approach the cashier again. This time she goes to the desks out front and finds my paperwork but says she has to speak to the advisor. Another ten minutes goes by and she finally calls me to come and pay. On my way home I try to clean my front windshield and the sprayer is empty. I check the paperwork and the green box for windshield washer fluid is checked indicating that it was checked and it was fine. I'm wondering what else was checked as "good" that wasn't really checked at all. Not a happy camper.

Excelent service, excelent people I recommend them. Great company and great branch.

Genuinely friendly and helpful in finding the car that I wanted.

Muy buen servicio, Marco Ruiz me asesoro de una manera clara y efectiva, ademas que se tomo todo el tiempo para hacerme las pruebas en los 2 modelos de auto que tenia en mente.

I just wanted to take the time to thank Marcos Uscocovich for everything he did for my family and I. Also to the Carlos Arauz in the Finance department. After having a horrible experience at another dealer, we came to Jeep in pembroke pines on saturday June 8, 2017 and Marcos was nothing but amazing to us. Gave us his full attention and helped us out in any way possible. All the questions we had, he answered. We are beyond blessed and happy with our car. We definitely recommend Marcos, Carlos and AutoNation Chrysler Dodge Jeep Ram Pembroke Pines!

We had a very positive experience purchasing a vehicle. Our salesman Ed was great. Very patient and did not pressure. Called after the sale to inform of a factory recall. I wish the paperwork process did not take so long, esp since we were already approved for the loan. But overall it has been a positive experience so far.

Very pleasant and quick experience. Traded a vehicle in and was out in two hours. I was pre-qualified for an auto loan already, so that might have sped up the process. Mr. Powell in financing and Mr. Sweatman in sales were excellent, professional, and courteous. Highly recommend!

On my car oil change, estimate time of 40 minutes, I been waiting for more than 2 hrs. The car service was good by technician. I just need the true about waiting time. Thanks

Very good experience. They had the car that I was looking for waitong for me when I got there. There was no price haggling, Got a very good deal too. In and out, they didnt try selling me anything I didnt need. Would definitely recommend to anyone looking to purchase a vehicle.

So I'm going back and fourth online and texting with a salesperson out about making a deal I said I'll be down today after my errand with my son I come down to the dealer call and text them no answer I ask if the truck is on the lot they text back yes I find it check it out open all doors good look under it no one comes over to see if I need help about 6 people went by and nothing then my son had to use the bathroom we go inside not greeted actually no one spoke to me the whole time I was there then we go back out to the truck I text and call no response that I want to test drive it and I have my trade here so they can look at it nothing so after 40 minutes in the sun with no help from no one we left horrible experience how do these salespeople make any money when they don't help no one on a side note I did like how the truck looked and was excited to see if I can make a deal but no one wants to help me

Horrible place and management is the worse !! Michael "the manager" is one rude arrogant Moron !!! Don't ever spend your money there !

Worst service center ever. I had an appt for 9:30am, brought my car in because my transmission and engine light was on. The service advisor stated it was the battery which is weird but I was told I would need to leave my car to switch the battery out. This dealer never has any rental cars available so please do not believer customer service. I got a call at 12pm stating I needed an oil change as well ( of course they try to make money anyway they can but I told them to do is). I was told by my advisor your car will be ready for pickup within the hour. I arrived at 5pm and my car was not ready, matter of fact they were still "working on it". I waited another 45 minutes before asking to speak with management who I was told by the way was busy dealing with other matters. After a lot of back and forth I finally got my car after 9 hours just for a battery change and an oil change. Thanks Chrysler you guys are so unbelievable. Don't waste your time buying a car from here or getting anything serviced. From management on down everyone is a joke.

I got my self a Dodge durango 2017 black beautiful with the help of a good sell man, hia name is juan polania , thank u juan for ur help !

My experience is very bad with this dealer, I arrived with a problem in the remote control of my car, I waited two hours on Wednesday and in the end because they were wrong in the vin number of the car I was told to return the next day at 7 am, I arrived and after waiting 2 hours they told me that the key did not work and that I had to wait 2 hours more and on top of that I had to pay more than 300's dollars, Mr. Hugo Alvarez official who attended me assured me that in an hour and a half I would be Ready, I looked at the car several times and in no more than an hour no one came to do anything. I lost 4 hours of work and I had to pay 129 dollars without receiving the service, it is false that it takes an hour and a half the service, what they do is make you wait to charge more and they are wrong and they are not able to compensate you.

Got the jeep we were looking for and great deal to boot. Happy so far!

I went for a Service for my Jeep, Since I got there Mr. Hugo took care of me. He was really professional and answered all my questions. There was a little problem with some parts and he took care of it. Awesome service and Mr. Hugo has a lot of knowledge.

Just purchased a truck here through Wellington Cavalcanti. He was incredibly professional, honest, and extremely responsive. The price was very fair, and beat competitors pricing. I would buy again from Wellington and AutoNation without hesitation if the process could be this good again.

I would give this place a zero if I could first of all service staff is rude and the service manager Orlando is an a hole to be frank. Had major problems with my Dodge Dart and he told me I need to take it somewhere else and I told him that the car shuts off on my while driving and could cause a major accident. And if I got into a car accident that it would be a major lawsuit for AutoNation and dodge. He told me that it's my problem and not his as he tossed my keys at me and my keys hit me and fell to the floor. Mind you I was on the phone with fca case management. Fca is look to pull their license from this dealership until they can demonstrate better customer service and customer experience. at that point I was irate called corporate but they never returned my phone call. AutoNation service centers them self are horrendous and a mess I would never recommend going to them for any service related anything. I recently bought a new car and safe to say it was with Rick case who treats their customers amazingly.

My car was kept for over a week and I was not kept informed that (1) it would take that long and (2)?what the keep back was. It was extremely difficult to get someone to call back with an update. I've been having the same problem with my vehicle since I've purchased it (AC comes on by itself) and Dodge has been unable to resolve the problem. I've gone to another Auto Nation where they washed the vehicle after the service. This AutoNation doesn't do that. Not only am I disappointed in the vehicle, but my overall experience with this facility has not been good.

I'm giving this place a 1 star rating only because the service department is atrocious. The service advisors could benefit with opening their ears more and flapping their gums less, actually listen to the customer about their concerns regarding a vehicle you either have a service contract for, or are paying out of pocket for. I've had my car in for servicing several times. Once cause engine components failed within the engine block and had to have the engine torn down and have major parts replaced to avoid catastrophic engine failure. Second return was because the spray nozzle was damaged by them during the initial first visit. Third visit was just two days ago, I brought my car in with concerns of near over heating issues and the transmission hard shifting. While I was there I took advantage and had routine maintenance done. You would think as part of your routine maintenance, fluids such as coolant would be topped to avoid over heating. Wrong! The service department is a joke. The management who run the department are bold face liars. And getting in contact with someone over there is near impossible. You'd have a better chance at keeping water in a bottomless bucket!

I dreaded the thought of the infamous, exhausting, back and forth of car buying BUT, WAS PLEASANTLY SURPRISED with my recent purchase. My sales rep, KIM SAPONARA took the time to share her years of knowledge and industry expertise to help me purchase what I wanted and could afford. The day I went to pick up my vehicle, I arrived prepared with my own financing. However, their Finance Department was aggressive in negotiating a loan that met my needs. MR. POWELL was a pleasure to work with. I also had a recent visit to their SERVICE DEPARTMENT and was greeted with respect and my matter was immediately addressed. Thanks to the SERVICE MANAGER and HIS TEAM. OVERALL, AMAZING EXPERIENCE!

Even though everything seemed fine with the key fob issue. I was extremely pleased with service. To the new manager Brandon ...thanks! I think you will shape that place up! You we're awesome and accommodating!.

My experience has been less than pleasant here. I came in yesterday with a few complaints, one being that my tailgate was not going up properly and had to be pushed up completely. I was told that there was in fact nothing wrong with my tailgate and it was working properly. My husband is a mechanic and explained in detail that he knew exactly what was wrong and wanted the tailgate shocks to be inspected again because they were leaking. The service writer then asked me if I could bring my car back in today so that it could be inspected again because they could not find a problem. I left and went to the store to pick up a few things with my children. When I pushed up my tailgate to put my bags in, I got one bag in before the door came flying down and hit my 6 year old in the head. My tailgate would stay open on it's own at a quarter of the way and needed to be pushed all the way up, which was my original complaint. I came in this morning at 8:15am requesting to speak to the service manager. After explaining to him the situation, expressing my frustration and disappointment with the service, an apology wasn't even given. He was in fact trying to insinuate that I had not let the technician inspect my car yesterday (meanwhile they had it in their bay for 2 hours doing other "work" on it). A technician working under his supervision took a small issue and created a dangerous one that resulted in my child getting hit on the head by a door that is at least double his weight. If that wasn't bad enough, it took 2 1/2 hours and me complaining to even get a technician to start looking at my vehicle. I have been here for a total of 3 1/2 hours and at this point, it has been made clear that customer service past the purchase of a vehicle is non existent.

My appointment was at 7. When I arrived 3 people waiting no one to be found. They had to pull someone from the next building to start helping out. 8 am and now is that I get to sign a form to correct a recall on window defect that was disconnected 3 years ago. Go else where. Worse customer service ever.

Our sales individual was nice, not pushy and assisted with everything. Really liked the end part - Finance because we had a really nice finance female manager. Can't remember her name but liked her sense of humor and did great job explaining everything. Happy!!!

Gracias Mr Michael lopez ( serv direct ) and Hugo Alvarez ( serv adv ) for fix my car ( window and tires balance )

Rude people on phone. No one from service has returned a call in 7 hours. Get service done somewhere else.No answer on the phone for 5 minutes. Continued... Absolutely pathetic this dealership. Told me 2 days for a horn. Been 10 days. No calls back, phone rinfs 100x no answer. I guess you have to put something on yelp before anyone responds.

Llevamos tres Años Visitando Este acogedor lugar y mi Familia Agradece Mucho la Atencion que Siempre Tenemos.Mi Esposo fue Asistido por Luis Durant.(Sales Associate)Y. Les Puedo Decir que tiene Para Nosotros Una Excelencia en Calificacion..!!!! Nuevamente Volveremos A Visitar y Comprar en Esta Admirada Agencia..Que este 2017 Sea de Grandes Ventas.����

I recently bought a Pacifica for the family, my experience at this dealer was great thanks to my sales rep Jonathan Capellan. He was very attentive, kind and showed genuine interest from beginning to end in making sure that I got a good deal and that I was taken care of. If you need to buy a Chrysler/Dodge or Jeep make sure to look him up! My only recommendation would be to make the Finance process a little faster, other than that great experience!

Had a very pleasant experience purchasing my 2017 4x4 Jeep Grand Cherokee Trailhawk at Autonation, Pembroke Pines, Highly recommend Alexa Cabrera and her manager for straightforward negotiations and efficiency. Love my new vehicle.

Hola, hoy fue una de la mas feas experiencias al querer comprar un auto. El auto que me interesa me dijeron que estaba disponible y cuando fui a verlo (no habían pasado 24 hs) ya estaba vendido, Luego, y en base a arreglos entre ustedes las agencias; 1. no negociaban el precio, cuando todos los demás dealers lo hacen 2. solo daban 2 mese de garantía, cuando los demás dan 6 meses o mas 3. querian cobrarme 600 dólares extra para los "dealers", me pareció un abuso Me da pena abusen de la gente que no sabe de estas cosas. Adios

I recently purchased a Ram truck from Jean Beltran. As exhausting car buying could be, Jean definitely made it a great experience. He really went out of his way to help me find exactly what I was looking for. If your in the market for a new vehicle without the headache make sure you ask for Jean! Ill definitely be back to see him again on my next one!

Juan saved or vacation by getting our truck in and out in record time. Wish we could get service like this at home!

I have a great deal of trust issues when it comes to car buying, but this time Jonathan Capellan and Grace made me feel at ease and made it a pleasant experience.

Wellington was a welcome surprise! He knew the ins and outs of every facet of the dealership. He was able to negotiate a great rate for us and find the perfect car for our family. I would recommend him to any of my friends or acquaintances that were shopping for a new or used car!

It was amazing.

Excellent!

I brought my Ram truck to AutoNation for a minor warranty issue. They refused to honor the warranty because when I arrived at the dealership, the odometer read 36001 miles. One mile over the warranty despite the fact that the vehicle was less than two years old. Buyer beware.

Stan Morton at AutNation Chrysler Dodge Jeep Ram in Pembroke Pines, FL helped me with the purchase of a new Dodge Charger. He was very service oriented and made the purchase quick, efficient, and painless. Highly recommend him.

The people were very nice and helpful. They worked hard to get me in the car I wanted, a beautiful Black 2016 Dodge Journey. Thank you!

Always a good experience when you buy a car here especially when you work with the best! Tom Latesta.

Have been buying my cars from Autonation Pembroke Pines for over 15 years! Always a great experience! Our salesman Mo Tavakoli is the Best! Always caters to our needs when buying a car. Will never go anywhere else to buy a car!

Waiting is redicoulous.......service personnel need customer service training

Went there looking to lease a 2017 ram 1500. Both of the salesmen Ed and Eric were amazing and we managed to work out a great deal. Truck was fully detailed before receiving it and they went above and beyond in all aspects. Thank you guys.

I've been leasing Vehicles for 20 years, and this is the best experience I have had leasing a Grand Cherokee limited (Sales Rep. Marcos has excepcional people skills) ; The best Jeep Dealer in Broward and Dade County , HANDS DOWN!!

Luis Durant was my sales man and he was amazing! Mr. Durant knows what he is doing, explained everything clearly, and answered all my questions. He was very helpful!

Awful service, the service department is a joke.

Just bought a new car from them. The whole team was great. The location has a lot of cars to choose from. GM and Jeff were extremely helpful. I was never pushed to buy something I didn’t need or cared for. Auto Nation great hospitality was noted throughout the whole experience. Definitely will come back to them again.

I know that many times things do not go as we all want, but I appreciate when it comes to solving the problems, here they solved the details and finally I was able to buy my car without major problems. The price of the right car. I just think that the service area is a bit small for such a large store, so you have to have a little patience. At the end of everything achieve what I wanted, and I am satisfied with the purchase, I recommend the site, just have a little patience

Tommy and Marco were great. They didn't have the exact vehicle I was looking for but they found it and had it to me in 24 hours. Thanks guys!

In August 2016 I Walked into the dealership just to see what will happen. No money down, no check, nothing and end up with a 2015 Dodge Charger. The salesman was very quiet really didn't say much, but working out a deal for me was worth the silence. I got the lowest payments I ever had on a car and the car came with 100 thousand mile warranty on the engine and 45 thousand on the transmission. The only thing that prevents me from giving 5 stars is after getting the car ready for me to drive away the floor mats went missing all of a sudden. I had to drive around several months with no floor mats until my wife bought me some for my birthday. Also after a couple of days the brakes warped and the car would vibrate when braking. They replaced the discs in the front and back, but they acted as if they didn't want to do it and they were doing me a favor by not charging me to replace the parts although I only had the car for about 3-4 days and the car came with a warranty and wasn't sold as is. Other than that it was a positive experience and will likely return since the other dealership on University (I won't call out any names) wouldn't even finance me with a large down payment.

Had a very bad experience with this dealership. Do not give this dealership any money down they lie to you about getting the money back if you do not like the vehicle. Vehicle was ordered supposed to be top of line, looks like a basic 300, and front seats not comfortable. My elderly mother can not drive a car thats not comfortable. We paid $1,000 as a deposit and they refused to give us back the money even though the salesman said it was refundable do not fall for their tricks and lies they take advantage of the elderly.

Worst dealer experience ever. There are a bunch of Chrysler Dodge Jeep dealers around. I suggest avoiding this one at all costs.

DONT COME HERE THIS IS WHY- So we come into autonation looking for a vehicle having a mindset on a car after finding out that they didn't have the vehicle in stock they asked us if we would like to order it and we've never seen the car in person so we weren't going to just pay for a vehicle that we've never seen so we made sure that the seller said that the deposit is refundable so 3 months later after the vehicle finally arrives we sat in the vehicle and it felt like I was sitting on rocks so I told the manager i would like my refund back and he says well I'm sorry to say that the refund is not refundable and I told him his seller named Pedro Vega told me that it is refundable so they call the manager and he has the nerve to say do you have it in writing and I told him that your seller said that there is a refund and he's like well I can't do noting about that and walks out this dealership is disgusting DONT GO HERE!

It was nice dealer

They take care my vehicle

I've been using AutoNation Pembroke Pines for some time now. I have bought a couple of vehicles from them. I have also used them for service. Personally I have never had any problems. Although I had an appointment for this coming Friday for one problem. I came in yesterday on a busy Monday for something totally different. told him that I was supposed to come back on Friday but they took care of everything for me yesterday with no problem. if I waited an hour it was not a big deal. Originally I was talking to Kevin then spoke to Robert. Both in service department. Both very nice and very helpful.

Kim S. Provided outstanding customer service during my recent purchase!

Customer service is garbage, called the service department for an emergency 20 minutes no one answered the phone . I'll be sure to remember that when my lease is up

Excelent Service!!!

We drove from Myrtle Beach SC to buy a car I saw on line.Prepared myself for disappointment. The car was more than I expected and the salesman was extremely pleasant to work with. I love my car and will remember this dealership when I need another car. The 2 day round trip drive was more than worth it.

I had an appointment at for 930 am, I walked in the service area and nobody even acknowledged that I am even there (No good morning or a hi). I just watch 6 people pass right in front of me . Bad customer service and it's not like I'm not paying for the service. Funny part I had to go up to tell them I'm here for service and i have been standing right in from of the service counter. Definitely no happy about that.

A true pleasure buying a Dodge Ram 1500 P/U and the Salesmen Mo Tavakoli made everthing much easier a true professional.

Close to home, easy access, services and parts departments clean and acceptable customer service, cheap coffe at the waiting area and messy restrooms.

Thanks to Autonation and especially Pedro for treating my family and me like part of the family.

Great, very attentive.

Wellington Cavalcanti did an excellent job. He was helpful and polite. Thank you for making the long process of leasing a car simple.

We totally understand how busy a Saturday can be for an auto dealership, but the service we've gotten here has been REALLY unacceptable. Two days in a row, half of our day has been taken up by poor communication and a SERIOUS lack of organization. All for a one hour key fob replacement and oil change.

I truly apologize that my experience at Autonation Dodge was such a disturbing one. This rating is solely because of this disrespectful Manager named Orlando who thought maybe because I was a woman could and would try to speak to me anyway he thought was acceptable. Don't think so! Please take note whoever hired him and appointed him Manager in a department where Costumer Service should and always be number one, and as a Manager knowing how to diffuse a situation, so Orlando gets a big fat F for Costumer service. In saying such about my experience, I have to mention how wonderful and helpful Melissa the service advisor was and also my technician Alejandro such composure with calmness and grace. Thank you Melissa and Alejandro for taking upon yourselves to pick up the vented rubbish your disrespectful Manager left to be cleaned up!

I just bought my third car from here every experience has been a pleasure. I bought my Pacifica this time from Micheal Lewis and he was amazing he went above and beyond for us! Finishing our paper work with finance manager Grace was the icing on the cake she was super sweet and helpful. Every time I have been there I have been treated wonderfully. I would recommend this place to everyone. I plan to be a customer for many years to come.

Eric Skeen was great. He helped all the way to get my car out in a few hours.

Super bon service et abordable pour mon VR

I walked into the AutoNation dealership looking to meet with the sales manager that I had spoken to on the phone and was greeted very professionally by Pedro Reyes. I asked Pedro if he could direct me to John Falciglia and Pedro seemed happy to do so. After meeting John, Pedro and I began our journey of looking at every truck I showed interest in. Not at any time did Pedro make me feel that I needed to make a decision and was happy to allow me to test drive and look over the vehicles as much as I desired. After coming to my decision that I basically already made prior to entering the lot it was time to discuss numbers. I explained to Pedro that I was not interested in spending the day at the dealership and that we would either come to an agreement or we wouldn’t. At no time did Pedro make me feel pressured into making a decision and was very understanding to my concerns and very knowledgeable in answering my questions. Even though I spent more time at the dealership than I wished, I drove away in a beautiful new truck that was only missing one thing. I realized that the truck did not have the navigation feature installed and brought this to Pedro’s attention. Pedro was quick to schedule an appointment for the following week to come back and install the navigation. I arrived back at the dealership as scheduled and the navigation was installed immediately. I can say with all confidence that I will be back and can only hope that Pedro will be there to assist me with my next vehicle purchase. Thank You Pedro for being so professional and treating me like a customer and not just another sale. No “deal” can trump good customer service but with Pedro and AutoNation, I got both.

my experience with the sales representative and the manager was excellent A++++++

Outstandings cars but little be expensive 😱

EXCELLENT EXPERIENCE I decided on a 2017 Jeep Wrangler Unlimited 75th Anniversary Edition and contacted several dealerships in Broward and Miami-Dade a few days before Christmas. AutoNation Chrysler Dodge Jeep Ram Pembroke Pines answered my call like none of the others and provided OUTSTANDING SERVICE. I described the exact color, options, and custom features I wanted and they located the vehicle, had it on their lot NEXT DAY and it was fully prepped and ready the day after for my purchase. Much thanks to Luis Durant in Sales and Grace Giraldo in Financing - you made this a pleasurable experience with your rapid response and the final deal exceeded my expectations. Heads are turning - Thank you!

great customer service

Friendly, fast and efficient with a very good attitude

First of all I made an appointment at the service department for 7 AM. When I got there the lady behind the desk was extremely rude and told me that at the service people did not come in till eight. She continue to have an attitude when she told me that I would be waiting a very long time. When I called and made the appointment I told him that I would have to stay with the car. She seemed even more aggravated when I told her I would be waiting. Through the whole check in process she continued to be rude. Then she told me that I would have to pay $200 just for them to look at my car. The problem that I'm having with my Dodge dart has been going on since I bought the car. This visit should've been covered by warranty even though my warranty was expired. There's been electrical problems with the car since I bought it. I've gone through two batteries and three visits for my airbag light. When I told her that I didn't agree with having to pay that money she told me there was nothing she could do. I will admit at this point I became rude back I asked for my keys and told her I would never come back to that place again I did use a little profanity. When I went to get my key from the kid outside he was a smart ass. Bottom line on the consumer and they should treat me better than that. I don't have to spend my money at this place. In fact I would never spend my money in this place I was in the market for a new car also I regretfully will be telling the gentleman when he called me back that I will not be purchase a car from this company ever. There's too many Dodge dealerships and other dealers that would be happy to take my money and be more polite. If I could talk to the owner I would love to sit down and explain what happened because in myopinion the lady behind the desk and the kid outside don't deserve a job there if that's how they're going to treat his business. Furthermore when I left the place I heard them laughing at me real professional from people who are supposed to be working there

Excellent attention ans an Unbelievable Deal..... La testa is the Man

I've bought 5 cars from this dealer this year and would recommend them to anyone. My salesman Jean Beltran is hands down the reason I keep going back always fights to get me the best deal go check him out

Mo my sales associate was great. He was knowledgeable about the car I was looking for and very patient with out pressure. He made my buying experience a very positive one. So far I am enjoying the new car. Myron Morgen

I can practically write a book about why the service department is so bad here. I will try to keep it short and general. Main issues are the lack of communication between staff meaning your car will be here waaaay longer than it should, hours extra in fact. General indifference of the entire staff towards the customers. Lastly, they will rip you off on price. I had estimates for 3 different jobs there that I ended up having repaired elsewhere for about 60% cheaper each time. Beware and always get a 2nd quote! Better yet, do yourself a favor and just go anywhere else 1st!

Excellent car buying experience. Alexa went above and beyond and made my car buying experience a pleasurable one.

I had the best car buying experience. Pedro was completely honest and awesome. Feeling very blessed with my new truck. Thank you very much Pedro.

I felt apreciated and was well taken care of. The staffs and sales rep. took good car of. As for my new laramie Ram1500? Breath takingly ausome. Runs great feels great..

The service is the worst!

I had a GREAT experience and my sales rep was very knowledgeable , very highly recommended and if you go in ask for Jean Beltran great guy to work with .

There were certainly some good and bad experiences in my one visit here. I had made a reservation for a 2016 wrangler unlimited, even putting a $250 hold on my credit card to assure that the vehicle would be there when I got there and ready to test drive. When I got there they could not find the wrangler I was interested in. Turns out it was given out as a loaner. This all took 45 minutes while I just sat there waiting. I wanted to walk out but that leads to the good which was my salesman Wellington Cavalcanti. It was not his fault the wrangler wasn't there and he worked hard to fix the problem and did.

Jean Beltran was exceptional, highly recommend

I had good experience buying my jeep at Autonation all staff were very polite and cooperative and special Tomas Velez and the manager of the Dealer.

I was very pleased with the overall experience at AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines, FL. Kim Saponara, The Fleet Manager, was a joy to deal with from trading in my car to taking delivery of my new Jeep Wrangler Unlimited. I would highly recommend this dealership and if you haven't checked out these new Wranglers, they are extremely well-built and ride great...I'm very impressed and what a fun vehicle to drive!

Just leased a new 1500, the salesman Stan Morton(which I highly recommend)sent me pictures, the deal was worked out via phone. After I came to look at the vehicle it was a simple transaction and I left feeling very satisfied.

Spectacular experience really an incredible staff. If you head to Autonation make sure you see Michael Lewis 10/10 experience made my whole experience better. Absolutely love my car thanks Mike!!!

Recently acquired Ram 1500 from AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines, FL. The salesperson was Pedro J. Vega, the internet sales manager. It was an excellent experience. The process was smooth and professional. It was very refreshing to find a car dealership with integrity and respect for their customers. Pedro was personable, knowledgeable, and accommodating. He made sure all of the questions and concerns about the vehicle, warranties and finances were answered and addressed in a clear, effective and friendly manner. Having purchased many different vehicles, both foreign and American over the years I never thought I would be describing the adventure in this manner. My congratulations to AutoNation, the management and especially Pedro Vega for making the complete auto buying experience a pleasant and enjoyable one, one that I can look forward to in years to come.

I bought a Jeep Grand Cherokee High Altitude from this dealership it is probably the smartest and coolest car I have ever owned in my life. Highly recommend these guys to any new car buyers out there. They also ahve a great service manager when you need to get your oil changed or a tune up!

The sales team were outstanding meaning the Finance Guys for making a deal happen. BUT The new customer follow-up is absolutely NON-EXISTENT - terrible aftercare and very bad Customer Service by the Dodge Service Department at Miami Lakes Auto Mall Dodge. . I went in today, 11/18/16 Friday morning - I was there at 6.45am, to get the "skylink" fitted, but when they finished, no one explained anything, no one said "this is what we did", all I got was - "go sign the papers at the cashier", absolutely NO SMILES - they did not give me the skylink device number so I could register it, (why didn't they put it on the ticket? work report) was hurried off the phone by a very rude service advisor. (The usual - I'll call you back".) Haven't heard back since... what a surprise.. That service department needs an etiquette lesson on customer care. I wont be bringing my New Dodge Ram 1500 to your dealership anymore, I will take my custom elsewhere.

Had a great experience working with Stan Morton to get the vehicle I wanted at a great price. Thanks Stan.

Luis Durant did a great job handling the lease of my Challenger. There was even an error on the pricing in my favor but the dealership honored the deal anyway. Very easy no pressure transaction. Thank You.

It was an amazing experience, everybody is willing to help you in any way possible, I can say it has been the best experience I had buying a car in any dealer I've been to, really wonderful people to deal with, specially Jean Beltran, this guy is an amazing sales man, I think every company should have a guy like him working for them. Thank you guys for making buying my new vehicle and awesome experience, I really recommend you people that if you ever want to buy or lease a Dodge, Chrysler or Jeep to go visit this dealership, you will leave these place with a smile in you face.

Great experience my second truck from AutoNation Ram . Sell man Tom Latesta Great guy, highly recommended

They do not care about the customer and quality of service is very crappy and no smiles. I will drive to another location even if it's further away. I won't come back.

These guys are awesome! Very funny and friendly people here at Pembroke Pines Dodge. I'm really happy with my new Dodge Challenger and Jeff (salesman) was awesome!

Great attention.

The people at Autonation Pembroke Pines Jeep were as courteous and friendly as can be. They bent over backeatds to ensure that I received the best deal out there. Stan, my salesman, followed up regularly while the car was being produced in the factory and John, one of the sales managers, was always accessible and gave me a price I could not even believe. I actually ran into John at the foodtrucks in Hollywood and he told me to call him the next day and we will make the deal happen. He ordered the car for me with my exact specs and told me I had no obligation to buy it if I could not get out of my lease early. Wow!!!! I visited two other Jeep dealerships and the gang at Autonation Jeep Pembroke Pines by far was the best. I wholeheartedly recommend this dealership. Make sure you ask for Stan and John and tell them Rick sent you.

My experience with AutoNation and Stan Moore was nothing short of exceptional! I supplied my trade in and credit information online in advance online and went to the dealership with two automobiles already picked out. Stan Moore had the vehicles ready for me to see and drive. My trade in value had been predetermined through the online process and was quickly confirmed by the dealership. My entire purchase transaction was complete within 30 minutes and all that remained was to sign the loan documents. The credit document process went as smoothly as the rest of the process. In conclusion, Stan Moore and AutoNation provided me with the most enjoyable auto purchase I have ever had. I highly recommend Stan and AutoNation for your next auto purchase.

I had a very good experience (1st time ever in a car dealer). The salesperson was very attentive, informative and friendly. Tom Latesta was great. Also the financial lady was very nice and friendly. I'll strongly recommend this dealer.

Wasn't intending on buying a car - was just looking at the inventory. Saw I car worth looking at. Luis Durant took that time to take me out on a test drive even though it was late. Gave me a great deal on the car and on my trade in. I would go back again and again.

This is the 3rd car that I've purchased and it was by far the best experience I've had. The credit process was a bit longer than expected, but otherwise outstanding customer service. When I realized I couldn't afford the car I initially (Jeep Cherokee) wanted, Michael went over and beyond to find a Jeep Compass to satisfy my needs. My boyfriend was a total grouch on that day, but Michael went out of the way to make him as comfortable as possible. Thank you I LOVE MY JEEP COMPASS!!!!!!!!!

Dealership was direct and to the point with no games or distractions. Price was negotiated and agreed upon and the vehicle was delivered to me in a timely manner. I truly appreciate the professionalism that was displayed by the salesman and management at AutoNation Jeep in Pembroke Pines.

Great experience, Great service .

Very good experience Jeff was very helpfull with the purchase of my dodge charger.

AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines was a great place to buy a vehicle. Great salesman, Great vehicles

I most say from the moment I arrived at your dealership, I was very impressed. I had the pleasure of dealing with a true professional Sales Associate by the name of Michael Lewis. He listened actively to what I was looking for and with no added pressure we spoke at length to secure a vehicle that I would best fit my needs. Besides Mr. Michael Lewis being a true professional he was also authentic. At no time did I feel pressured to purchase. This has always been a turn off for me who is very much a stickler for details. While I had three other vehicles that I was going to check out, I felt no need to as my overall experience with this gentleman told me everything I needed to know. He is now on my speed dial. I would recommend without hesitation or reservations. He is truly an asset to your operation.

Stan Morton is a great guy. Had a great experience with him as a salesman. He was honest and attentive. If you visit this dealership - ask for Stan.

5 stars for a car dealership is hard to come by but the sales person I was lucky to get, Wellington Cavalcanti is worth 10 stars. He was super efficient but didn't make you feel like he was rushing you to move on to the next customer. I was so far upside down on my previous lease and needed to get out of it. He did everything and so much more to get me into the Wrangler of my dreams and didn't try to convince me to go to a cheaper basic car or a different model. I couldn't thank you enough Wellington for fighting and pushing the numbers to get me into the car I wanted. I'd recommend him and Auto Nation to anyone that wants to get a new car/truck.

Autonation Pembroke Pines (CDJR) always work with me whenever i go there. Special thanks to Neville for taking care of everything for me this time around.

Awesome

Carlos H was very patient and very helpful! Thank you for making a stressful event so simless!

I love their sales team and how at home they make you feel since the moment you walk through the doors

Love this place! We just traded in our van for a Town and Country.. The customer service at AutoNation will exceed your expectations! Make sure you ask for Mo! He was extremely helpful and went above and beyond for our family! He will take good care of you. You will get the best trade in value for your vehicle! Great experience!

We had an amazing experience. We popped in just look but between Christian's extensive knowledge, the willingness to make us happy, the rebates and the professionalism of everybody we dealt with we purchased a Jeep Cherokee Trailhawk. They put a hitch on delivered it 4.5 to us. Thank you all so much.

Great experince with the entire crew from Salvatore who is a great sales person and very helpful, to Edgar who helped us look for the car we wanted, to Grace who made finance experience simple and quick.

Absolutely one of the worst dealer experiences in my life. Brought the car in for three issues... they called and told me it was done. They tried to get me out the door with the car without looking at the repair order, but I'm glad I did... they didn't do ANY of the work! Had to bring the car back a second time, and again they told me the car was done when it wasn't. Their communication is horrific... they don't answer their phones, and don't return calls. Everyone makes promises they don't keep, including the service manager Orlando. Kept the car for well over a week for small issues. Never, never again. We're loyal Dodge customers but if this is our local dealership, we'll go with a different brand.

Amazing Dealership!! Can't Thank John And Mike enough for the GREAT customer service and my new Ram 1500.

I was introduced to Eric immediately on my arrival. He inquired regarding my needs, then looked at inventory on the computer that would match what I was looking for. Eric was very professional and not pushy. Once I found the Jeep Grand Cherokee Limited that I liked, he ran the numbers and Autonation was very competitive. Eric kept me posted throughout the process and made sure the Jeep was detail ready and full of gas. The only reason I didn't give 5 stars is that they have 2016 and 2017 vehicles mixed up in the lot (as well as Laredos and Limiteds). Very positive experience.

If you are looking for a new car and don't want to be pushed or hassled then please go to Auto Nation. I worked with Stan and he found the car I wanted and helped me along the way with my decision on financing by responding quickly and professionally. I drove 3 hours from Orlando to Pembroke Pines to buy my car, all because they made me feel extremely comfortable and treated me like I was family. When someone goes 3.5 hours out of their way to buy from you, that is saying something!

EXCELENTE

Great experience. My sales guy Stan Morton was fantastic. Upfront, great communication - absolutely no surprises. Would recommend to everybody.

The sales experience was fine. However since I purchased my 2014 Dodge 2500 all I've had is recall after recall. I can't say that making a Service Appointment has been a great experience either. Everytime I call no one in service is available only get we will call you back! Guess what no one ever calls back and I have to call back just to get the same response no one is available! Ridiculous, I ended up setting an appointment with a different Dodge dealer that they took my call right away and set me up with an appointment with no issues!!

Overall great car buying experience. Eric Skeen is a great person to deal with, he was patient with me throughout the entire process. I highly recommend and we will be back again.

I recently bought a Dodge Durango R/T from this place. I have owned many imported cars and I must say am impressed with the quality and technology of this American car. It feels well built and strong. I highly recommend salesman Stan Morton, he handled the search and purchase process of my car with no pressures, unneeded promises or complications. Do you research, be realistic and take opportunity of available deals and market situations, you will get a pretty good deal in this place.

No pressure sales. The price on the car is.what you pay

I have purchased over 20 cars in my lifetime. The experience at AutoNation and specially with Wellington is the best I have ever had. From the moment we first spoke Wellington was helpful, insightful and caring. Every step in the process a gentleman, never pushing but always asking what is best for my family and myself. When the vehicle could not be located locally he searched until he found not just ta pacifica like the one we wanted but a pacifica exactly to my wife's desire. Truly an amazing experience and I look forward to my next purchase with the Autonation team and Wellington Thank you Dalcio Andujar

The shop customer service is deplorable. They never return phone calls, take forever to diagnose a car and take an eternity to fix a vehicle. I witnessed several people complaining during one of my numerous visits. I was contemplating on buying another car from them; but the service is just horrible.

Jeff Humphries made the whole experience enjoyable.

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines were fantastic. Not only did they give me the best price of all the Jeep dealers in the area, they also gave me the best customer service. If you are in the market, please visit them and ask for Marcos Uscocovich.

Everyone was nice and very helpful. Once you walk into this AutoNation you have this sense that u will be buying a car and that you will be happy with it.

Nice..frank.manager.tony

Service Department sucks, what a joke. My car was there all day (with an appointment) and didn't get touched all day for an oil change and recall. When talking to the Service Manager "Orlando", he is the biggest scum bag I've ever dealt with. He threw my key into my hand and told me "have a good day." Wow! As a manager myself, I just had to question him of his wonderful customer service/manager skills. I must've caught a nerve because I was cursed at and told to leave. When I requested my invoice, he told me to go to the cashier because he claimed I called him "a F***** liar". Lol, this guy must be on drugs! Autonation, Shame on you! My 5 year old knows how to treat people better than ORLANDO the SERVICE MANAGER. So not only did nothing get done on my car, my better judgement kept me from getting arrested for running Orlando over with my car. :)

Fantastic! I shopped for car for over a month! went to arrigo, hollywood dodge, chrysler, honda, kia, mazda, vw, etc until I meet stan. Stan is by far the best car sales person out there. he listened to my needs and delivered what I wanted and needed. Will be highly recommended. Overall great.

We have used Tom at AutoNation twice and have had a very positive buying experience both times! Thanks! We love our new Jeep.

Our shopping experience was fantastic. After shopping between a few dealers in the area, AutoNation Chrysler Dodge Jeep Ram Pembroke Pines offered us the best price and best customer service. If you are in the market for a new vehicle definitely visit them.

We were pleased to have mr. Mo tavakani as a salesperson he was professional and efficient in providing and answering all questions related to the car we were interested to have. Thanks to mr.tavakani we were able to obtain the car we wanted. We strongly recommend anyone to go to autonation dealership if interested in getting a car .nice people and professional staff.

The absolute best in Florida special thanks to ed and Tommy

Great service - I buy most of my cars/trucks from here and always ask for Kim!! They order what I want and have everything ready when I arrive! Makes car buying as easy as possible!

We purchase a Jeep Renegade 2WD. The sales agent was very informative and courteous. He helped us find the right car to fit our budget.

I went to AutoNation on my lunch hour to look at a 2016 Kia that I saw on line. I actually left as the owner of the vehicle thanks to the help of Luis and Deante :) I explained my situation up front and they made it happen for me without pressuring me. I went to another dealer a few days before and got a bad, BAD sales pitch from a Salesperson and his boss., so I left and did not go back. I am very thankful that I found Luis and Deante :)

Worst experience of my life, I was sold a car that had frame damage. Guess that's what you get for buying a used car. Not to mention because they did not want to work with my family and I there sister store had to pick up there slack and sell a great car. I would neverrrrrrr purchase a vehicle from autonation again. The entire staff was blind to the fact and did not show any remorse for selling me a damaged car. The Sales manager there (please excuse me if that is not his title; I hope it isn't) Tony is terrible rude and will take you for a ride any chance he gets. He completely disrespected my family and I and refused to help us get into a functioning car! BUYER BEWARE STAY CLEAR OF THIS PLACE!

Have you ever seen those car buying commercials for no haggle pricing? Where they stereotype car salesmen in white shirts and ties going back and forth with their "sales manager" and numbers guy behind the curtain for hours and hours until a deal is reached? Well, this is exactly how it went for my wife and I at Schumacher Chrysler for over a week until we emailed Carlos at Autonation in Pembroke Pines. We told him about the car we wanted, our budget, must have bells and not needed whistles. He responded to us in the morning with his offer, specs and VIN number of the exact car with no chance of the bait and switch, and we signed the paperwork that evening. It was the easiest car buying experience of my life and in this day and age, exactly how it should be. If I could give Autonation Chrysler in Pembroke Pines 10 stars for my car buying experience I would without hesitation. The entire process took less than a day and my wife and I were completely satisfied with the offer, the car, and most of all, Carlos. He was friendly, knowledgeable, went above and beyond for us and accurate in everything he promised. Autonation is lucky to have him on their team and because of him, we will be Autonation customers for life.

Have you ever seen those car buying commercials for no haggle pricing? Where they stereotype car salesmen in white shirts and ties going back and forth with their "sales manager" and numbers guy behind the curtain for hours and hours until a deal is reached? Well, this is exactly how it went for my wife and I at Schumacher Chrysler for over a week until we emailed Carlos Garcia at Autonation in Pembroke Pines. We told him about the car we wanted, our budget, must have bells and not needed whistles. He responded to us in the morning with his offer, specs and VIN number of the exact car with no chance of the bait and switch, and we signed the paperwork that evening. It was the easiest car buying experience of my life and in this day and age, exactly how it should be. If I could give Autonation Chrysler in Pembroke Pines 10 stars for my car buying experience I would without hesitation. The entire process took less than a day and my wife and I were completely satisfied with the offer, the car, and most of all, Carlos. He was friendly, knowledgeable, went above and beyond for us and accurate in everything he promised. Autonation is lucky to have him on their team and because of him, we will be Autonation customers for life.

My salesman Jeff was the best . I will send anyone I know who is looking for a car to auto nation. Good experience all the way around .

The salesman Michael Lopez was excellent. Michael showed me what i was looking for, talked numbers and I was out the door in no time. I usually don't write reviews but here I am. Thank you Michael for making the process a little easier.

Excellent experience, salesman Pedro Reyes was great

Bought a Grand Cherokee on Saturday after being involved in an accident resulting in a total loss. The AN collision center off Andrews (south FTL) was more than accommodating and empathetic. As for CDJR Pines, when it came time to purchase a replacement, we were in and out in 2 hours, and that's including test drive AND having our 2 year old along for the "ride". The kids area in the showroom equipped with toys and games is a great addition. Throughout the day as we waited the staff continually checked in to offer their assistance, water, and even coloring books for our son! A technician on his lunch break was especially kind to my 2 year old, the store provides lunch to the associates on Saturdays, which was also nice to see. Yes, I do work for AutoNation Corporate, and this experience made me proud to do so. If my experience was any less than 5 star I would not take the time to review.

Amazing!!! Everyone was super helpful especially my sales person Carlos Hamoui Garcia, he listened to everything that I wanted and made it happen. Best salesman I've ever dealt with.

My visit to AutoNation Chrysler was a pleasant one. Excellent customer service and a very courteous staff. Especially Juan and Orlando keep up the great work Autonation Chrysler have a new customer.

Great Car Buying Experience. Marcos my Salesperson was extremely professional, knowledgeable and just fun to deal with. He worked his butt off for days tracking down the Jeep I wanted and never gave up. This was my fist Auto Nation Experience and they have a new customer! I am a first time Jeep buyer ( 2016 Wrangler Unlimited) as well so unfortunately my wife and kids love it so much I have hardly had a chance to drive it:) Thanks Marcos and Mangers! Cheers Kevin

Great Car Buying Experience. Marcos my Salesperson was extremely professional, knowledgeable and just fun to deal with. He worked his butt off for days tracking down the Jeep I wanted and never gave up. This was my fist Auto Nation Experience and they have a new customer! I am a first time Jeep buyer ( 2016 Wrangler Unlimited) as well so unfortunately my wife and kids love it so much I have hardly had a chance to drive it:) Thanks Marcos and Mangers! Cheers Kevin

Bought a Grand Cherokee on Saturday after being involved in an accident resulting in a total loss. The AN collision center off Andrews (south FTL) was more than accommodating and empathetic. As for CDJR Pines, when it came time to purchase a replacement, we were in and out in 2 hours, and that's including test drive AND having our 2 year old along for the "ride". The kids area in the showroom equipped with toys and games is a great addition. Throughout the day as we waited the staff continually checked in to offer their assistance, water, and even coloring books for our son! A technician on his lunch break was especially kind to my 2 year old, the store provides lunch to the associates on Saturdays, which was also nice to see. Yes, I do work for AutoNation Corporate, and this experience made me proud to do so. If my experience was any less than 5 star I would not take the time to review.

My sales guy Carlos Hamoui was awesome. Very patient,great attitude,and out going personality. I am very satisfied with my purchase and would definitely use him for my next car. He offered me a great deal and a smooth process. Thank you very much

DO NOT BUY HERE. Horrible experience. Do not buy a car from this dealer. Bought a car only to see the same deal at Miami Lakes and receive nothing for my trade. Do not buy from here. Do not buy from Mike Lopez. Called back after reply from GM only to be fed more BS

Fast and gave me exactly what I wanted.

Great and friendly sales person

I couldn't of been happier with the level of service and attention I received from AutoNation Pembroke Pines Jeep Dealership, but especially that of Mr. Jean Beltran. He was exceptional and it went well beyond just selling me a car. He helped to educate me and allow me to understand what I needed vs. what I wanted and could afford. He gave me peace of mind and educated me on the quality, functionality and reliability with Jeep vehicles. He was realistic and sensitive to my previous experiences with salesmen. I really appreciate the courtesy, professionalism, and effort him and his team put together. I am loving my new Jeep! =)

Service is super but SUPER slow.. went for a oil change and tire rotation, and i call to make the apointment on Thursday for monday morning at 11.30am arive at 10.40am and left from there at 8pm.. thats crazy! 7+hours just for those two things and that second time it happens.. so never again im going there.

excellent, i love my new car

Amazing guy! marcos helped us out a lot and he is a great guy who helped me get what I came for... Not more and not less. He got me what I wanted and help me stay within budget and understood me. I recommend you see this guy asap!

you may get a good deal but the service department on this location is the worst. First service the rep offer me to rotate the tires they ending loosing 4 separator on expensive wheels that I have for my 2014 jeep...2 days ago my battery died when to see service for a guaranty replacement at 7am but guess what no mechanics until 8am..and I was there for 3 hours for a battery replacement don't know what type of tech they have there ..anyway do not go there to have your car fix or anything no customer service , poor product knowledge , take forever to a accomplished a task..

the service is very bad, you have the jeep there are 4 days ago and they do not identify the problem. It does not answer the phone and they do not solve anything.

Customer service is bad in the Service Department. I don't feel they are honest. I recommend them to find another place to buy their cars and make them the service.

Im very very happy with Juan teran he really is the best

I had a great experience went to buy a mustang that loved and the financing was easy. They have great warranty options and everyone treated us great.

I went there to buy a used mustang that they had on the internet and it was a great experience. They worked with me on the financing over the phone and gave me a good trade on my car. They have excellent warranty options and they were very very friendly.

The sales agent Mike Lewis and his Finance manager deserve the stars. Excellent customer service.

My daughter loves her new car, thanks to Autonation and Eric Skeen

I have to say that I love my new Chrysler 200!! The team at Autonation were great and the salesman that took care of us went out of his way to make sure it was a wonderful experience for my first car purchase. Louis Calveiro went above and beyond to help me find the car I wanted exactly how I wanted even though I was quite demanding. I would highly recommend this dealership to everyone looking for a vehicle! I would highly recommend them!

I had the worst experience during the service of my car. I bought a Jeep and it had a RECALL. I went to the service on Friday to make an appointment to fix the recall and for a oil change. The lady in the counter told me the replacement part was onstock so I made an appointment on Monday morning at 7 30 am to have it serviced. I arrived and the lady in the counter helped me sign in the car. She was not very pleasant. I think her name was Janelle. I told her that I was staying because I didn't have anyone to take me home. I waited patiently until 11 15 am when I nicely approached her and ask about the status on my car.. Her answered was that the car haven't even gone inside and will not until one and half hours. I asked told her that I Had an appointment and she said that the appointment was for the counter service but not with the mechanics. So appointments don't count. She was very rude. When you are put into a position to deal with customers, The dealer has to make sure they their employees are well trained and polite. I asked her about lending a loaner and she said "cant do that" I think the she should have come to me after 2 hours and update me on the status of the car, not after 4 hours and she didn't even care that I was waiting. I asked her for my car because I need to go to work, from that moment on she never spoke to me and got my car within one minute. I would like to get the managers phone number to let him know about his staff

Thanks to God I went to this dealership. Beautiful experience. Defenetly coming back and referring friends and family.

Great place to setup a deal and buy your car...I truly recommend.

I was really impressed about how fast and easy we walked out of the dealership driving our new vehicle. I will like to give thanks all the personal involved in this transaction specially to Mr Wellington who set everything up for us to make this happen in a very short time and for his courteous and diligent attitude. They made my Sunday. Thanks

Worst customer service at Service department They've gone through 3 managers and still can't get right They sent me 3 survey but they don't read what's on them bought my jeep from there sales seems decent

If I could rate this place negative stars I would. Worst customer service I have ever experienced. Nobody calls you back, even after leaving multiple messages to various 'managers'...they also apparently don't like to answer the general service line either as it just rings and rings. I was on hold for over almost 45 minutes trying to talk to a manager, which there is apparently only one of. Asked several people for their corporate office number and they didn't know it (or they were just playing dumb). Finally got in touch with a manager and he had my mothers name, who called on my behalf since I travel, and contact information in front of him and he never even called her back. She called about a week ago. Wasn't offered anything but an "I'm sorry" for these major service concerns. And it was a weak apology. This makes two Chrysler dealerships (out of the two I have been to) with the worst customer service ever. They need to step up their game.

I am ecstatic about my new upgraded 2016, Dodge Grand Caravan SE Plus. From 1992 (Maroone Dodge), until present "Auto Nation" have exemplified professionalism. Thanks to the staff who excell beyond all expectations.

Mo is a great person to deal with no b.s. he is straight to the point and very helpful just made our family's second vehicle purchase with Autonation and Mo and we couldnt be happier. Beautiful 2016 Durango. Management and the finance team was great in helping us getting to a payment we could all feel good about.

I'm very pleased with the service I received at AutoNation. I love my Jeep. I will recommend AutoNation to anyone I speak with. Thank you

I received from Luis Durant an Awesome Professional and Excellent service all the time. He and automation staff understood my needs, and they found the best solution and I obtained a great deal. I am so satisfy with this attention.

Great service... Thank you Wellington

I had a great experience purchasing my new car. Thank you!

I walked into the dealer to simply look around, but quickly realized that i could resolve my issues and ride out with a new vehicle the same day. The salesman was great, informative, and helpful without being pushy or overbearing. So far my purchase has turned out great.

My sales rep Pedro Vega was outstanding it help me through it away and it still helping me with some issues I had with my car I must say anyone that wants a car should call AutoNation it will give you the best deal and find you the car that you want and give you a fair price thank you Pedro and to all your staff

I recently was inconvenienced by a defective Fuel Pump Relay on my 2011 Dodge Ram 1500. You recalled the Durango & Grand Cherokee models for this very problem. Why not the Ram truck? I spent $443.81 to replace the factory-defective relay! My truck has extremely low mileage and the truck still developed this problem. I do not think it is fair when the internet is loaded with unhappy Ram owners with the same problem as mine and your company does not offer any relief. This is the first Ram truck I ever bought. My previous trucks were Fords and I never had an issue with them. Whatsoever! The least you could do is refund me my $443.81 back to me. Additionally, Janelle helped receive my truck early Monday June 27th. However, she dropped the ball when she did not show up for work the next day. The mechanics received the replacement relay but the paperwork for my truck was nowhere to be found. I repeatedly tried to contact Janelle...crickets. I drove to the dealership and it was confusion. No work was performed even though you guys had the part. Kevin and Geoffrey helped resolve the issue. From this customer's point of view: Your service department is disorganized and displays an air of complacence. This customer has spent a great deal of his hard-earned money on your product. To receive shoddy service and to own a defective Ram truck is like a slap in the face. I look forward to hearing back from you.

I must say that my sales man Jean Beltran has helped me with 2 of my cars. He makes the process nice and smooth has a great personality and always has a great smile in his face. I must say I super happy with my new Dodge Charger 2016 thanks Jean

After going to all the dealers looking for the best service and deal this was the only place that i found it And the people are great specialy Marcos Uscocovich he is great

They never answer their phone once they have the car. Completely disorganized. They over schedule creating issues. Always experience fed up clients in the waiting room. Our extended warranty also warned that they price gouge at this location.

Great service. Definitely the best Jeep car dealer in Miami. Staff very friendly and extremely professional. Even without any scheduled appointment, I was able to get all services done in my Jeep in a Sunday. It is great that this location works at Sundays. It is very helpful. Thank you Gino and all the Team for the great customer service!

Overall my experience was good. Disappointed because they tried to up sale me with a better challenger, then in financing after starting to sign papers their mysteriously was a problem " clerical error as they put it", so the price went up $60 dollars a month. So I walked out. Next day, they gave me the car I originally wanted for a lot less then I was expecting to pay. So it worked out. Louis D. was a nice sales person. I would consider purchasing another car from them.

Just horrible service department, poor customer service and a bunch of incompetent liars had my vehicle there for 3.5 hours for oil change and test drive and nothing was done, couldn't even fill up the washer fluid the light was still on

I have called several times to schedule a recall for MFGR CAMPAIGN CDJR B02 and no one has called back to set up appointment. The Service Dept here totally sucks. The girl who answers tells me she will have the service advisor call back and 4 months and many calls later I'm still waiting for someone to call me. INCREDIBLE BUT TRUE! And no I'm not going to call the general manager when he sends out the I'm sorry BS line of his. Stay away from this place or you'll be writing about the awful experience and lack of service from these losers!

We worked with Stan Morton and he did a wonderful job. He held a hot Jeep for us and we drove to him from Jacksonville FL. The 5 hour trip to look at this Jeep was well worth it and we ended up purchasing it. The whole experience was pleasant and all the staff was a pleasure to work with. I would definitely work with Stan again.

We had a great experience buying at AutoNation Jeep in Pembroke Pines. Since the research online we got a fast response from the team, specifically Mr. Cavalcanti, he followed up and accomodate his time for a visit and test drive. The expirience at location was excellent and Mr Cavallcanti cleared all our doubts and assisted us through the entire process. After our visit and his help we were able to leave with a brand new Jeep Renegade 2016. And we are loving it so far. Thanks so much to the AutoNation Jeep team and Mr. Wellington Cavalcanti

If I could have given less than 1 star, I would have. Total screw ups from the get go. Hubby took his car in for recall issue in a Friday afternoon. Called the next day close to closing to see if work was completed. They never registered the car unto the system. NO WORK WAS EVER DONE!! What idiots. Save yourself time and lots of aggravation. Go anywhere else.

Yasin, Grace and the finance manager did everything for me to seal the deal. Would recommend them to anyone looking for a vehicle.

Absolutely love the Pembroke Pines dealership! I was able to purchase a Dodge Challenger with ease, and my sales rep Kim Saponara was extremely helpful. She assured all my wants were met, and that I was getting the most for my money. I definately would refer Mrs. Saponara and the Pembroke Pines AutoNation to anyone seeking a car.

So I made an appointment for my Jeep... Once I got there the people that took my car were so unhappy that it set the tone for the rest of the appointment. Once I came in to the trailer because they are remodeling I think not one person realized that I was there finally a man in a white shirt told me to see Beatriz Perez with out an even hello (basic costumer service). Once I started talking to her I realized that she doesn't like her job at all. Not a glance nor a smile just started asking me question and took it for granted that I spoke Spanish because switch to it with out me saying anything. The worst part of it was that it was my first time to them and didn't know the process of service. It is a huge change from Mercedes Benz & Range Rover when it comes to basic customers service. The only person that was nice and friendly was Neil Smith that drove me home with out me getting an answer about getting a loaner car.... I guess no loaner for me

I went into Autonation with my heart set on trading in my car and getting a Jeep Wrangler. It is my birthday week and that has been my dream car since I was a child. Sales associate Carlos Garcia was the first gentleman who approached me and immediately let me test drive me a wrangler. I couldn't be happier. I went in first thing the next morning to work out numbers and see if my dream could become a reality. I must add that I'm a recent college graduate with school loans coming at me from every direction. Due to the negative impact these loans have had on my credit, I found out the wrangler wasn't within my reach. Carlos worked with me all day (literally 11 hours) to get me in a vehicle that would make me equally as happy and still be affordable. I am still just as giddy now, three days later, driving around in my new Jeep Cherokee. A big thank you to Carlos and his manager Edgar for making my birthday so special.

Shopping for a vehicle is never an easy task. From the wide range of choices in the brand, models, and features, to the countless offers flying at you from different television commercials. I filled myself with courage, picked up my family and set out to conduct our endless search for our new vehicle. Honestly, I had scheduled my entire Saturday for this quest. I knew that I would have to jump from dealer to dealer, negotiation to negotiation, and even have to deal with obnoxious people. As you are reading, I am sure you can relate to how I was feeling this day. Empowered with knowledge, financing arranged, and an idea of our perfect new vehicle we arrived at AutoNation Jeep Ram Pembroke Pines. We were greeted by Tomas Velez, whom from the initial contact, was very courteous, patient and took the time to guide us through some of the options available. I never felt pressured into driving a more expensive car, nor pursued to a different choice (as I had expected from previous experiences). Tomas took the time to test drive a couple of Jeep Wranglers, yes a couple, as we wanted to test drive Jeeps with different options in suspension and price range. Tomas continued to be very diligent, attentive to my family and spent two hours showing us cars and test driving different vehicles. During the interaction, he was professional in learning more about our family and our needs and even shared stories from his personal experience owning cars (all part of the sales pitch, but pleasant). Finally, we had made a decision, and the car that we choose was outside of my set budget. At this time, Tomas tried negotiating with the dealer's finance team, but while we waited we were attracted to an entirely different vehicle! There was Tomas being patience and understanding, and we spent another hour or so test driving. Finally, this is the car of our choice; then Tomas help us with some rebates and discounts, and we were on our way very happy with our choice, and with the overall experience, we had with Tomas. He possesses extensive sales experience and has a keen interest in finding the vehicle that best fits your needs. He even offered to set up our car navigation system and has followed up via phone after the completion of the purchase. Also need to ensure I mentioned Grace Giraldo, the finance manager who was very patience with me as she offered various financing options; however, I had already completed other arrangements of funding that best fit my needs. Nonetheless, she was courteous and continued assisting us in the entire transaction of the vehicle and making the shopping experience successful. As for the premises, they have an excellent cafeteria that serves some good options of sandwiches, real coffee, and snacks. They also have a kids areas for the entertainment of the young ones which came in very helpful for our son who spend the entire time in this area. I would strongly recommend Tomas Velez, as a sales consultant for any needs in searching for that next vehicle, Grace to help you in identifying the best financing options and AutoNation Jeep Ram Pembroke Pines as my car dealership of choice! Pink Plate! AutoNation Pines.

As an organization you did me wrong and you want me to contact you back? You give the same automated message to everyone that is displeased with your service department. I understand that your sales is great but your service is atrocious. So now i will wait for your automated message or a real response from someone who really values there customers. Otherwise, this is my problem with organization like this one, you could care less for customers service. "Let's just push the sale and get rich" Close, close, close huh.... who needs customers satisfaction? Welcome to the new age.

very smooth buying experience. no pressure to buy or lease. very glad we went to this dealership.

Horrible experience!!!! I have a $60k certified Ram 3500 diesel dually with roadside assistance. I shredded a tire so I called Chrysler Roadside and they dispatched multiple wreckers, none of which had a jack strong enough for weight of my STOCK truck. Roadside said they would have to tow me to the closest dealer (this one) and they would put the spare on for me. I'd have done it myself but I was in dress clothes and had a business lunch to attend. After this dealer changes out the tire, they charge me!!!!! Their logic is- its only free if it's on the side of the road but since the tow trucks didn't have a jack strong enough for my 100 percent STOCK truck, remember Chrysler sent the trucks, and it had to be towed to the dealer then it's no longer the roadside assistance package I paid for.... CHRYSLER roadside, not some 2nd tier company... There is a service advisor (I think) named Janelle (sp) who was BEYOND unprofessional and rude, this was right from the get-go and I NEVER gave ANY attitude at this point. This dealer obviously will squeeze every penny out of you..... AVOID LIKE THE PLAGUE!!!! They could give a hoot less about doing the right thing for someone who has spent over $100k on Chrysler products in the last 2 years..... NEVER AGAIN. Total time for a flat tire change: 8hrs..... I could have done it in 25minutes. Chrysler roadside is WORTHLESS as well. If it wasn't for the Cummins motor, I'd have gotten a Silverado.

After totaling my car was in need of a great deal, reached out to Auto Nation Dodge in Pembroke pines and Pedro Vega called me not even a minute after I send the inquiry. He was always helpful, kept me informed of everything. I was able to get a great deal I am happy with and no hassle. When closing the deal everyone including Pedro were very helpful and professionals. Definitely recommend.

Good overall experience. Friendly and respectful staff.

Good job Marcos I'm so happy with my jeep and thank to Orland too you guys make a team work in AutoNation.

I bought a Jeep two weeks ago and I would like to express how grateful and happy I am with my purchase and excellent customer service at the dealer. Everything was smooth and super fast. I want to thanks Luis Duran(sales person) and Grace Graziano (financing department) for their outstanding service. I will definetly buy my next car with you

This is the worst automotive service experience that I have ever had. Unprofessional. Disorganized. Unresponsive. I will never be back for service or purchase another vehicle from an Autonation dealership again.

My WHEELCHAIR Van has been in Service since for 5 days and can't reach anyone to give an update! This is unacceptable!!

I will never buy another car from this dealership. I bought a new 2015 Dodge Durango here, the sales department is great but not the service. They have the worst customer service and service department. Very unprofessional.

They are horrible

Dropped car off for service on Tuesday, today is Thursday, no call, no follow up, and when I try to call them I get hanged up on. So far 6x calling and hanged up on each time. Very unprofessional place!

My company truck has been at this dealership since Monday morning and no one has looked at it yet to see what is wrong with the truck No one in the service department answers the phones and after a dozen or so calls when you get someone they say someone will call So tomorrow (Thursday) I call a dozen times in morning and another dozen times in afternoon and hopefully by then they know what is wrong with the Dodge truck that Auto Nation sold us and if and when it can be fixed.

Im not even sure where I should begin on my HORRID experience at AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines. Lets begin with my FIRST visit to AutoNation's Service Department. Maybe a few days after purchasing the vehicle I had begun to experience electrical issues in my car (dash going crazy while on the highway!) I was ignored when I brought this to their attention, so I continued having this issue (was told that nothing can be done until something happens) and had to deal with it until that brought me to my SECOND service visit. This second visit I was told my battery was replaced and the issues was the battery (I let them know I don't think its JUST the battery, I was REASSURED it was). This now brings me to Sunday, May 8th of 2016 (more commonly know as MOTHERSDAY) I have to explain to my loving Mother that her Son is unable to spend time with her due to his car unable to be fixed due to the fact that the service department at AutoNation can not take care of my car on Sundays (not to mention the fact that im there AGAIN after being "reassured" it was taken care of last time). I had to go and purchase a $150 portable battery charger so I was not stranded with my vehicle. This now moves to Monday May 10th, 2016. I have to call off from work (half day) to drop my vehicle off to get the battery changed AGAIN. Im frustrated at this point but keeping my cool I decide to just take it and go to someone and voice a complaint. I spoke with Service "Manager" Orlando who told me he was sorry and PERSONALLY going to be in charge of expediting the transition of my vehicle being replaced and to add a cherry he even asked me for my number and said it was in his hands now and he would call me etc etc.....THIS DOESNT HAPPEN. After walking home, and now waking up Tuesday May 10th and having to go WALK to the dealership (8am) to ask whats going on because NO ONES CALLED!!!!!!! So now im told at that point that the car hasn't even been looked at and its been there since 2pm the previous day!!!!! Now im upset and go over to sales (the gatekeeper there tells me I should have gone to PepBoys because its faster!!!? what an insulting thing to say let alone ridiculous since I PAY for the warranty) ....now I ask to speak with someone else whom ends up being Noel some manager of service and sales. Noel does nothing for me other then relaying info I already knew, "Sir they are checking on the vehicle, theres nothing else I can do" so I then asked for the big guy (Armando GM)....now I KNOW ill have to get some type of customer service, right? WRONG! while I was expressing my complaint towards the constant run around I was getting he (as I told him to his face) gave me a very "professional" version of the SAME run around I was just getting for the past 3 days!!!! Where is my lost time? Where is the customer service? Where is the care for doing right for a GREAT paying customer? I deal with people who look for cars all the time and I always used to send them to you guys due to my initial good experience, however I deeply regret to say that AutoNation has not only lost me as a customer but I will be spreading this experience on ever outlet I know of.

Went in for an express oul change. I was advised that it would take 45 minutes, so I figured about one hour. Two hours later and I'm still waiting. At first the advisor stated that my truck used regular oil. When I questioned why it is taking so long, the tech stated the reason is that it uses synthetic oil. At this point, I'm not sure what the cost is going to be. I have an eco diesel truck and now being advised that the cost is going to be $169, but the advisor is not sure. I need to wait for the paper work. I will never be back here again for any type of service.. Another gentleman is now claiming that he was advised that they were washing his car and was told an hour ago that it would only be another 10 minutes well just got my paperwork and the charge for the oil change for the eco diesel 1500 is $209. I asked for the service manager and he is now looking into the charge

The worst been calling since Monday to get my car fixed has recalls on it no one calls you back...calling now and nothing no one picks up!! What you only have 2 people working??

Great experience, Mo is the best!

La amabilidad de las personas es increible, excelente servicio, muy honestos con los clientes. El mejor dealer los felicito . Muchas gracias

Never enjoyed buying a car like this time. Wellington took me step by step all the way to leave with the car I wanted This car leader and the personnel impressed me very much, very organized!

I went in for a Grand Cherokee this week. I found exactly what I wanted and the experience went extremely smooth! Kim Saponara took care of me. Highly recommend!!

I went in for a Grand Cherokee this week. I found exactly what I wanted and the experience went extremely smooth! Kim Saponara took care of me. Highly recommend!!

Excelent team... Jorge, Carlos, and Luis made it the Easiest! Thanks for your help...

Mo is great. He did a great job . He was amazing very good customer service

This is the 3rd vehicle we purchased at this dealership, our Sales person "Mo" is an outstanding individual who goes beyond the call of duty for the customers, a true sales professional. Besides Mo and the management team support, we would like to recognized the great job done by Finance lady, Brigitte Arias.

Great experience working with Tom at AutoNation in Pembroke Pines. Got exactly the vehicle I was looking for and appreciated the professionalism, friendliness, and ease of purchase, in working with Tom. They also worked hard to get me a good finance rate. Thanks Tom and Bridgette (in finance). Car buying should be this smooth always!

I went into Jeep just with little confidence that I would be able to get a car. I came across Edgar Ceron and he said let me help you. I quickly told him what I really wanted and told him I didn't think I would be able to walk out with the car of my choice due to experience in other dealerships. He started showing me cars and quickly found me the exact jeep I wanted. Edgar Ceron spoke to his manages and 30 minutes into being there I was approved and got a great deal. I want to thank Edgar Ceron and the managers for all the great work, patience, and professionalism. Im happy with the car and highly recommend Edgar Ceron and the team over at AutoNAtion Pines.

A bit long of a process but the deals there are awesome. They work with you and the banks closely, and ensure a good deal. Pedro Vega awesome and knowledgeable salesman.

Absolutely the worst sales experience! This place is truly a joke. I went to look at the Jeep Grand Cherokee Tuesday evening about 7:30pm. The salesman out front asked if he could help me. I told him was here to see the Grand Cherokee and wanted to see the different trim levels. He mumbled the different levels and and said that was pretty much it. I looked at the looked at the new Jeep parked in front and spent a few minutes reading the options list. Meanwhile the salesman walked over to chat with his buddy, with no offer to open the vehicle or to help advise what it was equipped with. I wandered inside and eventually out to the lot and found all the other Grand Cherokees. Spent about 20 minutes brewing the different vehicles with different options. Went back inside, browsed the brochures and stood at the empty front desk. Several salesman walked by and none said a word. Made eye contact with the sales manager who was sitting in his office just right of the front desk a couple times and even he didn't bother to ask if I needed help; he just sat there and ate. I felt like I was in the twilight zone. Not to worry, there are other dealers willing to sell me a vehicle because I will not be back.

Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales associate who told me he could assist with the return. I also called the dealership yesterday to verify that my van could be returned there and verified that I did not need an appointment. He took my car and a bunch of information and we sat in his office for over 20 minutes. Then, a very unfriendly manager named Frank, returned to tell us that he was unable to accept the car because the didn't have room for it. I explained that I had called earlier and was told it was ok and he didn't budge and said it needed to be returned elsewhere. Upon arriving at another dealership 30 minutes later, they told us that this kind of practice was totally unacceptable. Think twice before using this dealership as they were clearly unwilling to help us knowing there wasn't anything in it for them! BAD BUSINESS PRACTICE!!!!!

tremendo servicio todos muy amables lo recomiendo a cualquiera que quiera comprar un buen carro que balla a autonation pembroke pines

I really enjoyed my experience at AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines. My salesman (Michael Lewis) was awesome. Best salesman I have ever had, and I have dealt with quite a few over my adult life. I am 8 months pregnant and he did his best to make the process as stress-free as possible. He worked diligently to get me the car I wanted. He was very attentive and wasn't one of those sleazy salesman out for his own gain. I purchased my first SUV and was able to get my hard tag the very next day. The tax and tag fee was included in my down payment, which was really great. The only reason that I did not give 5 stars was because once I went to finance to complete the sale, the finance department was trying to get me to purchase more warranty coverage than needed-even though I declined. They were very persistent, but I was not interested. I had been at the dealership for almost 6-7 hours without eating, and was starting to get uncomfortable. I wanted to finalize my sale and finance was trying to make a sale for more money. Ultimately, I did not get the (extra warranty) past the 5 years that I was already getting. I highly recommend purchasing from this dealership and highly recommend asking for Michael Lewis. You will not regret. Best car shopping experience I've ever had.

Customer service is bad in the Service Department. I don't feel they are honest.

No wasted time, no extra talk...just come in and purchase your vehicle experience.

Was interested in the 2016 Challenger. Neville Anderson did EVERYTHING to make sure that I drive off the lot with the car I wanted. From Mr. Anderson to the Sales Manager John, all the way down to the Finance Manager Bridgette, the experience over the course of 4 days when I actually purchased the car, was a pleasant experience. I highly recommend AutoNation Pembroke Pines. We will be returning later this year to trade in our Caliber and purchase another vehicle for my partner, and will use Neville Anderson again as our sales rep. Thanks again and I love the Challenger and get LOTS of looks driving it!!!

I have a 2014 Ram 1500 sport and took it to the dealer when the check engine light turned on. That was almost 1 month ago. I was told that I had a coolant valve that was leaking and needed to be replaced but was on national backorder. After being given multiple days of when the part would arrive I was finally told the part had shipped and should arrive at the dealer over the weekend. I was finally told yesterday that my truck was ready. When I went to the dealer to pick it up, i was reviewing the paperwork and noticed that it only said the issue with the valve was found but nothing about it being fixed. I found out that the truck was actually not done but that they put the part that was meant for my tuck into another truck. I waited 1 month for that part and now who knows how long I will have to wait for the next one. It seems like every time I take my vehicle there for service its something different. This the last time my truck will be taken there for anything.

This place is f***ing horrible takes them an hour and half just for an oil change and customer service here sucks and if I didn't ask for my car where is it or what's the process, they would have never placed it in the line to be worked on. I hate this place literally the worst place to get your car serviced!!!

Una atencion exelente departe de todos en especial del vendedor yaser !! Gracias por todo y muy contenta con mi nueva compra !!!

I purchased my 2016 Ram 1500 Rebel on Monday 2/1/2016 and i can say the process was quick, smooth and fit all my needs. I got the pricing i wanted, and all was great, i have recommended already multiple family and friends to this dealer and will continue to do so.

I recently purchased a Chrysler 200 from this dealer everything was great from the moment I steped in to the moment I left driving. Neville Anderson was sales person and I can honestly say I have no complaints he was very helpful and very knowledgeable. I would definitely recommend this dealer to everyone.

We were lead to this dealership through an online forum. These are one of the only dealerships in South Florida that are selling Hellcats at MSRP. We met with Karen Moreira who showed us around at all the SRTs they had. At the end of the day we ended up with a loaded Jeep SRT. Although I did not look the part, she still treated me and my family with respect. She even insisted she drove the car one last time to show us the cruise control feature. Wish I could say the same about University Dodge where the guy would not even open the door to the car I was interested in. There loss not mine. Thanks Karen!

Went in to see Stan and was quickly transferred to Michael Lopez as Stan was with another customer. Michael quickly pulled around the Jeep I was interested in and we went for a test ride. We quickly agreed on price and moved into finance. Grace introduced herself and we negotiated our numbers. On the way home the dash lit up with warning lights, and after a phone call to Stan, I was back in for a check up. The service department quickly took my car in and figured out that a speed sensor went bad. An appointment was scheduled for the following day as the part was not in stock. I dropped off the Jeep, was given a loaner and within a few hours was contacted to say that it was ready for pick up. I got great service from sales, financing and service and would recommend this dealership to anyone looking for a new or used vehicle. Thanks for the help from the entire staff. Greg McGill (2007 Jeep Wrangler, Sahara, Unlimited)

I recently purchase a Wrangler 4WD at At AutoNation Chrysler Dodge Jeep Ram Pembroke Pines. We were very satisfied and excited with our new vehicle. The costumer service was phenomenal . My purchase went smoothly . Mo Tavakoli was helping through the whole process and did an awesome job!. I will definitely recommend it to friends. So thank you so much . Jen Yaker

I would like to thank Kevin Roque and Pedro from the sales team at Auto-Nation Chrysler Dodge for assisting me in purchasing my new truck. They provided great customer service and excellent attention. I highly recommend anybody to purchase a truck from this dealership and I would recommend Kevin as the sales person.

The service center is the worst I have ever experienced. I will never get another car from here.

We wanted to take the time to say THANK YOU to everyone at the AutoNation Chrysler Dodge Jeep and Ram. From the moment we walked in to the time we walked out and the day after we were treated like family by the most honest and helpful staff. We were a customer who has some credit challenges and they were able to over come what issues we had and got us into the car of our dreams for our family. We especially need to mention John Falciglia and Olen for going above and beyond what we could ever imagine. We ended up with the 2016 Chrysler Town & County which is a beautiful luxury van that gives us EVERYTHING we need for our family of 6. Not only has it made it so much easier for us as parents of 4 young boys but our boys are excited every time we go for a car ride. We would recommend this AutoNation not only to whom ever is looking for a great and reliable vehicle but for those people who are looking for fast friendly and a reliable staff!

Mo was great. He took care of me throughout the whole process with no worries. I definitely recommend autonation for your Jeep purchases and definitely see Mo! He really makes you feel important and focuses on the customer.

Be Aware! AutoNation Pembroke Pines sold me a junk car! while i was going back at home the steering wheel peeled on my arms. it was painted just to sell the car. The car stopped a week after and the AC stopped to work. After i spent few days without car they gave it back to me in the same conditions. a couple of days, and i was again on the street without AC and the car in the middle of the higway... they just didn't care and waited till the end of the warranty. They also told me I was bothering them with my calls. I still waiting parts from AutoNation Pembroke Pines that were included in the contract (written black on white paper!) and they never give them to me. The only thing they look for is your money and the way to take them giving you a wreck cleaned up just to scam some customer that believes they are serious and professional... Exactly the opposite! I had to spend almost 1600$ to change the Main Computer and the AC compressor + the steering wheel and other parts they never checked (or maybe they checked them since to reset the alarms you have to plug the computer to the check system! but they preferred just to take the money) NEVER NEVER NEVER Again AutoNation . Don't trust in them! Not even if they write on the contract something... they will pay attention only to your money. and once you sign the papers you are alone with your wreck that they sold you. AutoNation Pembroke Pines the worst auto dealer ever!

This is the second time this year I have dealt with Jeff humpries at autonation. Both times I have left extremely happy. Great deals on both vehicles. I'll definitely be back soon.

I bought my new jeep wrangler here and the car buying experience was wonderful. Mr wellington went the extra mile to find out what vehicle i was looking for and was very helpful throughout the whole process. Excellent customer service provided at this dealership. If your looking for a new vehicle please stop by i was able to leave with my dream car. Highly recommended your business.

I had a very nice experience with Jean Beltran as my sales dealer . It was fast and very pleasent I have a two kids and was very accommodating

I was looking to upgrade my business vehicle and wanted a Promaster City. I sent a web iquiry and Mr. Pedro Vega responded quickly and gave me all the details I needed. Once at the dealer, Mr. Vega took me and my father for a demonstration ride and explained the vehicle to us. Finance was done at a speedy fashion and I was out with my new RAM. Mr. Vega also assisted me with the upfitting of ladder racks for the truck. Nice dealer and nice people. 100% recommend Pedro and the dealer.

It's apparent Joella Perez in internet sales loses numerous sales for this dealership. After receiving countless emails from Joella regarding engaging this dealership for a truck purchase, I received a email stating they are pushing to meet their November sales quota and are accepting and entertaining offers, to be taken to senior management. I submitted an offer on a truck I am all too familiar with, I am driving the same exact truck now. Joella responds back saying she can only sell the truck for the price offered online, that's it. Well duh Joella, I can clearly see the price advertised online. If I had any interest in the online price that has been there for months, I would not have responded to your email asking to make an offer. Your email stated you were entertaining offers, not "only" accepting advertised pricing offers. I will definitely take my business back to Miami Lakes Automall. They are aware, if I engage, I am ready to make a purchase otherwise it's a waste of my time.

Absolutely love my new car! Very happy Jean Beltran helped me to figure out which car was just right for me. Very helpful and very honest. I had a great experience at AutoNation Pembroke Pines.

I went in a week ago looking to buy a used car. However, thanks to Mike, he showed me brand new 2016 models that were in my budget. We test drove 2 vehicles, and once I decided on mine, we started the process right away. Despite my not so great credit, Mike and the finacial team did everthing possible on getting me the best deal for my money. Mike definitely went above and beyond to make sure I could drive out with the car I wanted. He offered amazing and top notch great customer service. Mike and everyone who helped me at Autonation, definitely go above and beyond to offer amazing customer service and support. I highly recommend you give them a shot. I couldn't be happier with my purchase.

Service is very iffy. Sometimes good sometimes bad.

Talk to Frank Moragas sales manager. True professional with true integrity. Great deals and customer service.

I had a fantastic experience at AutoNation Chrysler Dodge Jeep! I love my new Jeep Wrangler with the Altitude package. Service was absolutely great! Mike Lopez and Tommy Alonso totally took great care of us! I would highly recommend them to anyone looking for a new or used car, truck or Jeep!

Mr Michael Lewis was the best salesman we have ever encounter. His PATIENCE and PROFECIONALIM was above and beyond what we had ever seen before, he worked with us letting us take our time to decide, giving us all the possible options. You are truly blessed to have him on your team, we hope that he gets the recognition that he deserves as the number one salesman ever. We have already recommended him to our son and our cousin who are both planning on purchasing new cars in January. We had gone to dealers in the south and the difference between them and Mr. Lewis was night and day :) leaving in South Miami, we'll never go to another dealership we rather drive up and have Mr. Lewis help us.

Had a great experience at AutoNation thanks to Eric Skeen. Got the truck and price that I wanted. Will return!

Worst experience and the most rude person I have ever dealt with over at the Pembrooke Pines location. His name was John Falciglia sales manager. They mislead us over the phone to get us over there and when we arrived, John Falciglia changed there price on a jeep sport s and when we came with cash Josh Falciglia rudely said WE DONT CARE if you have cash we are trying to make Commission as well as you are trying to get a deal. Then when we walked out and said we are going to wright a review about how rude he was he said he doesn't care and then gave us the middle finger by the door as we walked out. Completely unprofessional and sets a bad example for everyone At automation jeep in Pembrooke pines. I would never recommend this location to anyone!!

I have been a long time customer and I was ready to go somewhere else due to a bad situation I recently had with one rep at the service department that I've never seen before... Luckily, when I called to blast them and complain I came to deal with a supervisor called Ronmar.... Let me tell you.. the guy was AWESOME, he understood the situation and, I think, he knew the other service rep messed up. He took care of everything, and when he was not there I would get a daily call from Brian with an update on the service they were doing and general progress. He was on top of everything...When a part they had to change was delayed, he offered a car to make sure I had some mean of transportation. I have to say that Ronmar and Brian saved the day... We all make mistakes, but what matters to me is how a business handle themselves in order to solve the problem. And Ronmar and Brian handled PERFECTLY.

Really pleasent experience. Michael was great. He is extremely easy to work with. I would definitely go back to him for future business. I'm in love with my new Grand Cherokee!!

Awesome people and best deal in town!! Marcos Uscocovich took great care of me with his whole team John, Grace and Orlan. The are the best!!! Thank you for helping me and my family get our first brand new car.

The price was so much cheaper than what I could find in Atlanta, so I flew all the way to Ft Lauderdale to buy. Staff was nice enough to pick us up from the airport and 2 hours later, I was on my way home with my new car! Lot is huge; surely everyone can find something they love at this AutoNation!

I have been trying for the last week to get my tag problem worked out and have not received one phone call back. I have left two voice mails with the title department and contacted them three times via their on line chat. I have had a temp tag for two months now.

Come on Jeep we need to step it up with service department and customer service!!! 3 days trying to grab a hold of a service advisor on the phone and it just doesn't happen. Don't make customers regret purchasing American product.. selling the car is just half the equation!

I am so very please to have come here to autonation Chrysler Dodge Jeep Ram. Jorge was fantastic at his customer focus. He was so helpful without making me feel preasured. I left with a brand new Chyrsler 200 and a wonderful experience.

What a great experience it was with Tomas Velez. Very pleasant, courteous, professional and patient! :) I was very comfortable in buying my vehicle here and already have recommended customers to him. I had a lot of questions and he was able to answer all of them. He made sure I was happy with my purchase. I have to also thank Ed and of course John who helped me with the decision of this vehicle. I can't tell you how happy I am with my SUV. I didn't have that pressure from anyone when buying a new vehicle. They all helped me get the exact color of interior and exterior i wanted. Great communication from everyone! Everyone is so helpful. I want to also thank my finance manager Rene who was super helpful and very efficient with me. He explained the additional plans so nicely with me that I can purchase for my vehicle. I highly recommend to see him. This has been a great experience from beginning to end. I appreciate everyones help with this purchase i made. Thank you! Anna I.

Karen did a good job, well received, she tried everything to make the deal possible and she attended the goal.

When you go buy a car you dread the moment. went to Dodge Jeep Chrysler Autonation Pines, walk in was greeted by Karen, she made it so easy. she listen to my concerns and next thing you know. 2 1/2 later I was driving home. Great job to all Karen,Tommy and Rene. Keep up the great work.

Amazing, i would honestly recommend automation dodge jeep, karen was great,she introduced us to Gsm orlan very nice person. Then when we sign Frank came out with Karen and thanks us. Made us feel great. We got a great deal and found great people to work with in the future. Wellington did a great job in finance had us in and out 1hr. Thanks again to all. Love my Cherokee

Words cannot explain the great service I received while shopping for my car at AutoNation Chrysler Dodge Jeep Ram Pembroke Pines. Neville Anderson's service was personal and beyond any I've ever received. I am very happy with my new car as I was with my first car that was also purchased there.

I guess this place does not like to sell. Been over 20 min and still waiting some assistant, sales reps, walking around doing nothing. Ill never come back.

I took my 2014 Dodge Durango in today for oil change and complete service. I have free oil changes from Auto nation and I bought the care plus when I purchased the car so I also have free oil changes from Chrysler. First, the service adviser couldn't find my VIN in their system ( my car has been there 5 times now ). Second, I ask how long? I was told less then an hour. I was there 2 1/2 hrs. This is the best part.....when they finished with my car, they gave my paperwork and said nothing to me. Before I left, I looked at my paperwork and notice is said my power steering fluid was low and recommend immediate attention. No where did it say this was addressed. I got out of my car and took me another 15 mins to find the service adviser to ASK if this was addressed. Needless to say it wasn't. The service advisor came out with power steering fluid to top it off. Isn't this apart of the service? YES!!! They are to check and top fluids off. What bothers me is, if I didn't know any better, I would have drove off with low power steering fluid which would eventually lead to problems, with a new car that I work my butt off for. Very disappointing!!! I now have to double check everything they are supposed to do because I do not trust them.

I said I wasn't coming back here anymore and I did lord I need you right now guide my patience and tongue right now. Can't believe they want to charge me for something they did wrong I don't think so. It's a bunch of people here that just don't know there jobs. Last time for oil change and tires rotated 5 hours. Now today oil change and check truck latch 4 hours. Know ever come and give me an update or anything. I will not be back place has really changed over the years since 2009-present. I am an angry customer.

Just purchased my second Jeep Grand Cherokee from my favorite salesmen Mo! He remembered exactly who I was from my first Jeep that I purchased two years ago. Mo was so accommodating my first time around I knew I'd come back to see him with no hesitation. He presented the best deal possible and and met my needs exactly. All around a great experience from start to finish!

Love this dealership! They operate in the best interest of the customer. I loved my sales guy Pedro Vega and the finance team worked with me! I love my van and my family and I can't wait to go on our roadtrips in it!

Just recently purchase my 2015 ram 1500 for Mr. Juan Teran, I must say he was an experience that I never had before went buying a brand new vehicle, he was clear straight foward made the sale prices fast was accurate his knowledge about the truck. Very impress. Really happy with service will recommen who ever I can..

Jorge Zaldivar made my experience at this dealership excellent. Deante went well above and beyond to ensure that I got exactly what I wanted and at a good price. Jorge was honest, incredibly hard-working, knowledgeable about the product he was selling, and most importantly, actually listened to what I needed so that my car-buying experience was easy and efficient. Just excellent, and I do NOT consider myself easy to please. I highly recommend calling and asking for Jorge.

Jorge treated me very nice and I felt that he knew a lot about the car and helped me make the best choice for me. I am now ready to make a purchase next month that I feel comfortable with. I am very thankful for the service I received from him.

Jorge was a pleasure to deal with compared to other dealers I visited. He was knowledgeable and instructive and made me feel unpressured to make a decision right away. I will come back just for that.

Great experience with the whole process. If you're looking for a knowledgeable and honest sales person Jorge Zaldivar is your guy! Would definitely recommend to family and friends.

I was looking for a car and I met Jorge in sales who was very knowledgeable in the cars and how each would benefit me. I think that I can make a good decision now and left very happy with the way I was treated even if I did not buy a car that day.

I had probably the best car buying experience I've ever had here. John Falciglia (sales manager) and Mike Lopez (sales associate) made it as smooth as glass... I would recommend this dealership to everyone I know.

I love coming back to dealer and the service I get from Jorge. He really knows how to treat me in a patient way and with lots of good manners. I bought 3 cars there already.

WOW, I was happy with my buying experience and with the support Mr. Amaro provided all throughout the sale and including the installation of the factory hitch. I am now more impress to know that Mr. Amaro (not known to me at the time) even on his last day of employment with AutoNation took care of me like a professional. He waited one extra day to leave the business in order to make sure I was well serviced. Even his call back two day after to ask how everything was going with the vehicle was pleasant and enjoyable. I found out that he no longer works for AutoNation and had decided to move on. Being a true professional he had nothing but positive things to say about the company. He even mentioned that he would miss working with the team and management. What a loss.

My experience at Auto Nation Pembroke Pines was pleasant, I was told prior to this that Auto Nation was pushy and would try to add all kinds of charges at the end, not my experience. The sales person, Noel, was great and not pushy, we had a nice dialog. After the purchase Noel did not forget about me, I had to go back to have the hitch installed and he was very helpful through the process.

WORST PLACE EVER!! THE SALESMAN MICHAEL LEWIS IS UNETHICAL AND VERY UNPROFESSIONAL.. RAISED HIS VOICE AT AN ELDERLY WOMAN. I DO NOT RECOMMEND THIS PLACE TO NO ONE. THIS DEALERSHIP GOES THROUGH MANAGERS LIKE THE CHANGE OF THE SEASONS. PLEASE TAKE YOUR BUSINESS TO A PLACE WHERE THEY WOULD APPRECIATE YOU BUYING 3 PRIOR CARS FROM THEM!

I was interested in buying a minivan, after comparing prices I decided to stop by AutoNation at pembroke pines. I figured out they had competitive prices. The experience there was very pleasant, not only because we bought a Dodge Grand Caravan but also because of the kindness and professionalism of Carlos Hamoui Garcia, the sales assistance who took care of us. He responded every question we had, explained every detail of the negotiation patiently and he always had a helpful attitude. My new acquisition makes me feel happy and I am profoundly grateful with Carlos, I would recommend him to everyone that goes there.

Than you Kevin for all your help during our car shopping trip last week. Keep up your good work and I am sure you will do well in your profession. Your friendly approach and helpful attitude will open doors for you.

I would like to recommend my sales representative to anyone who is looking for a pleasant vehicle buying experience. Mr. Amaro made my experience at his dealership comfortable and actually enjoyable at times. He did take his time to understand my requirements and came up with very good recommendations. Now if the finance process would have been a little bit quicker, I would have scored it a perfect 10.

Back in September of 2014 I personally took the time to right a review on this dealership and the great experience I had from the moment I walked to the moment I drove out with my new Durango. It was Great!!!! Today I returned to simple get an oil change at the same dealership and let me tell you the expireance at the service department was completely different, start off when we dove up we waited at lest 5 minutes before before we were acknowledged by anyone, plenty of service associates around just talking to each other and nobody even ask me or my wife if we needed any help. It took myself to start asking around who could help me. One associate was on the phone and just looked at me put his had up and said nothing like if I was bothering them. Well great experience with the sale but I don't recommend the service department to anyone

This is my second vehicle purchase within one year. I was recommended to come see a gentleman named Amaro for his exceptional customer satisfaction and his patient understanding of his customers needs. They were not kidding. I am very please with the care he exhibited to our needs. thanks again. The dealership showroom is one of the best laid out and designed I have ever seen. The small restaurant in the back could use an improvement in the customer service department. Only two customers around the counter and I was not acknowledge for over a few minutes. The two behind the counter were talking among themselves and they new very well that I was there as a customer waiting to be served.

I had stopped in to see Noel around three month ago and I was interested in changing my Wrangler for a new one. I had told Noel that it was not going to be today and I was just there to understand what had changed since 2011. Immediately Noel struck me as a very friendly and people person. I was correct with my gut feeling. Noel sat us down in his office and took his time to explain from front to rear, bottom to top everything in the new wranglers. Well there was not drought who I was going to see when the time came to change my wrangler. Needless to say I came back to the wrangler guy Mr. Noel. I love my new shinny Wrangler and I thank Noel for all his special attention to my needs.

Congrats to AutoNation b/c you have a new member in your family. I am grateful and happy with the car I purchase. This dealership have some amazing staff. But, the person who I really want to thank is Louis Calveiro. This is the MAN. He was truly a honest, funny, and a human being at heart. He will keep it REAL. He treated me like a family. I will tell everyone if there looking for a car come to AutoNation or come to the Pembroke Pines Dealership. Congrats, again.

Stan Morton made my Jeep Purchase a smooth and easy process, one of my best car buying experiences ever. John Falciglia and Stan we are an awesome Team. Thank you, Chris Aron

From the get-go the experience was awesome. I ask for some information on a Ram 2500 diesel and couple hours latter they gave me a awesome deal on a Ram 3500 diesel. Thank you all for all your help. Jean was the salesman that took care of me and I am very great full with him and and all who assist me with this purchase. Thank you.

Every step of the way was easy. Professional diligent people, John, Deante and Mike really made this purchase an easy, smooth transaction.

Noel is the kind of person that makes you feel welcome every time you speak with him. He was very helpful and not pushy at all. I want to thank him for all the support he provided me during my vehicle shopping.

We're happy with our buying experience, and definitely very happy with my wife's 2015 Jeep Wrangler Sahara! Very good customer service from our sales associate Juan Teran and manager frank. They did their best to make the deal push through! also Bridgette from finance who is very helpful too!! I would recommend to shop around first, through the internet other dealerships for the best price, and then go to AutoNation Chrysler Dodge Jeep Ram Pembroke Pines!

This is one of the best looking dealerships I have ever visited in my 50 years. The place is clean and well packed with vehicles. The staff is friendly and very eager to assist you as you come in. I had the privilege to be serviced by Mr. Amaro who was a pleasure to deal with. His down home hospitality and friendly way about him made it impossible not to do business there. Needless to say, I am very please with the service experience I received.

Noel Amaro was the Salesman who took care of my vehicle shopping experience. Pressure free and quick, Noel helped me and made sure I left with the car I wanted. I am going to recommend this dealership and especially Noel Amaro.

Quick and easy to work with great follow up customer service. Would purchase another.

What a pleasant experience. I've been to many dealers and it's always a pain. These guys were straight forward, quick and painless. I kept waiting for some issue to come up but nothing did. I actually came in and bought the car I wanted at a good price with no games.

Over ten month ago I approached Noel Amaro with a future request. I was planning to change my vehicle in 2015. I had done business with him in the past and I know he would earn my business again. Well, Mr. Amaro does his homework on his customers. I am a very picky person when it comes to the cars I like. Last month I told him to start looking because May was the time frame I had to buy a car. I was surprised when he came by my office with a beautiful Jeep Grand Cherokee. He said to me. "This is your next car". I want to say, at first I though he had forgotten how picky I am about my cars. He had not forgotten. He provide a demonstration all selected to the things I look for in a car. The seats must be very comfortable, simple to understand, easy access to everything and it must have all the safely features. He had it correct all the way down to color of the car. Noel is not a car salesman. He is a people person who cares and wants to do right for his customers. thanks again.

I want to relate a recent experience I had trying to get my Chrysler Sebring repaired. I initially took it to my local dealer whom I had originally bought the car from new. In the ensuing 7 years he has gotten all of my service business which amounts to quite a bit of money. I ran into a problem with my car recently and of course brought it back to my normal dealer, they kept the car and I got a call from them several hours later telling me that they needed to replace a simple part but it was going to cost me over $1,000, I asked will that fix the problem I was told it might not so additional work and parts may be required. First of all it was just a plastic piece of trim and I was in no position to come up with that kind of money especially since it was open ended as to the final cost. I questioned the cost and the part with the dealer and there attitude was basically confrontational, there were no customer service skills at all. I felt as though I was being RIPPED OFF after all my years of loyalty. I told them I couldn’t afford that and not to do anything. I then did some research online about other Chrysler dealers. After reading many reviews I decided to contact AutoNation Chrysler in Pembroke Pines even though they are about 35 miles away because I saw that the General Manager seemed available and very involved in customer service. AN EXAMPLE OF EXCELLENCE I left a voice mail for the General Manager, Yuri Cil and really didn’t expect him to personally call me back. I have tried talking to the GM at my dealer for years unsuccessfully as he deems talking to a customer beneath him. Much to my great surprise a few hours later I actually received a phone call from Yuri, I explained the issue and problem and he actually listened asked question, interacted with me and I felt like he genuinely cared about me as a person, a customer and my issue. He told me that he would personally meet me at the dealership, introduce me to his best technician for the job and personally oversea ever aspect. So I made an appointment with him and drove the 35 miles to his dealership AutoNation Chrysler of Pembroke Pines. I went into their beautiful showroom and asked for Yuri and he actually came out and warmly greeted me. I felt that he really cared about me as a person and a valued customer. He then personally took me to service department and had his top technician German come and look at the problem with him and then told them to get the car in the shop and find out what is wrong and give me an estimate. Since I needed to leave the car he arranged for me to get a rental car at no cost to me and assured me that they would be calling me with what they found. Yuri and everybody I had contact with at the dealership was so friendly and positive and wanted to help in any manner that they could. The next day Jose’ the service writer called and told me what German had found and what it would cost. I couldn’t believe what he was telling me: for the same part that my dealer wanted over $1,000 plus Yuri’s staff said they would order the part, have it in that next day and the total would be UNDER $400. I could not believe there honesty, integrity and incredible customer service. I picked up my car the next day and it was all repaired, problem solved for a stunning $375. I have never had such a positive experience with any car dealer nor their staff: from the front desk to the man who parks the cars you can clearly see Yuri’s culture permeates the entire dealership. Kudos Yuri Cil to you and your staff!! I can’t recommend them highly enough, try them and you will walk away amazed as I was. This is a place where old time values of customer service still exists and with a smile. I will never go anywhere else for service from now on and when it is time to buy a new car they will be the first on my list.

EVERYTHING AT DEALER WAS THE BEST IN LASI 8 PURCHASES AT ANY DEALER AND YOU WOULD BE THE 1ST I WOULD RECOMMED TO ANYONE BUYING NEW OR OLD VEHICLE AND MY SALESMAN WAS BEST NEVILLE ANDERSON HE WILL BE MY SALESMAN FOR ANY HELP THAT I WILL NEED IN THE FUTURE.

The sales department may be top notch. I cant say much about them. However, the service department is not truth-worthy. I personally replaced both camshaft and crankshaft sensor. Took me about 1 1/2 but a month later they both burned out and I brought my Durango because it wouldn't start. They quoted me $695 to replace a 2 sensors that both do not exceed $123 and by the book it don't take more than 2 hrs. So, you dod the math. Long story short after I asked them to itemize the bill and breakdown and explain where charges where coming from. After all I end up lowering it to $419. Of course that's after the adviser talked to the manager. "so he said" The hourly rate is over $120 and a diagnostic $140. I am taking my vehicle to Planet Dodge. They have way better service department. $109 diagnostic and $109 hourly charge. Yes both dealers will waive the diagnostic fee if I agree to the repairs. it is sad i have to go across town to get a better service when i am only 4 miles away from AutoNation Chrysler Dodge Jeep Ram Pembroke Pines.

The worst service EVER! Rude, dishonest and poor communicators. I will never taken vehicle here again. 2 other gentlemen in the waiting room said the same to me. HORRIBLE experience!

Such a wonderful experience purchasing my Jeep with Noel Amaro. He provided top notch customer service and a wide range of knowledge in the vehicles I was interested in. His skill set helped in making an informed decision. He truly makes car buying a great and exciting experience; not a daunting one. Thank you again, Noel!

About 2 weeks ago I purchased a 2015 Jeep Renegade. This was huge feat for me as it was my first car purchase. The process was made easy by my wonderful sales associate, Noel Amaro. His attention to detail and vehicle knowledge assisted me greatly in making the right decision. He was well organized and made the process go smoothly. I love my car more and more each day! Thank you, Noel, for making this such a wonderful experience. It would not have been possible without you.

his was the best vehicle purchase experience in my lifetime. Everything went smoothly and I was treated with thee upmost courtesy. No haggle, no confusion. I recommend Autonation jeep of Pembroke Pines to everyone who ask me about my new car. Ask for Darian Pena , I think he is the best!!!

I came all the way from Broward to Pembroke Pines. Got myself a 2015 Grand Cherokee and was not disappointment. Best service from Darian anyone can ask and they work very well with your budget. They called multiple credit agencies so they will definitely find the best for you.

I passed by this dealer on Saturday and was helped by sales person Jesus Torres. He truly was AMAZING!! Great customer service. I was very happy with my experience. He was very knowledgeable about the vehicles and had great information. I would definitely recommend!

I just moved down to south Florida and my experience with dealerships in the past has not been good. Not this time. Its all about the people that you run into and I would say I bumped into a good one. Mr. Amaro was top notch from the get go. He made us feel welcomed and as we go to know him it felt like we had known him for years. He was helpful and very knowledgeable about his product and his business. Thank you again Noel for the fine hospitality and our new vehicle.

Great service,My jeep wrangler is exactly like I want.Louis Calveiro was my sales person and he help me anytime, excellent!

I had my car in for service and decided to see the new models next door. I was greeted at the front door by my now to go guy Mr. Amaro. What can I say. He was so full of information about the wranglers that I ended up buying the car of my dreams. He took care of demonstrating all the features and showing me the differences between the trim levels. His sales approach was one typically not of a car salesman. He made me feel confident about my decision. again thank you for such a wonderful buying experience.

I would like to take a moment to thank you again Noel for a very pleasant car buying experience yesterday. We love the Jeep and feel very happy and blessed that everything fell in place so smoothly. As I mentioned to you this was not my first car buying experience but by far the very best. I appreciate you took the time to show me all the options for the different vehicles. You truly excel in customer service and at no point did I ever feel rushed into a decision. It was a delight to work with you. The professionalism is superb at your dealership and I can only highly recommend you to my Friends and Family. I would like to extend my thanks to your manager who has been great meeting me at my ideal number for this purchase and to your Finance Manager for handling all paperwork so fast and to Maria who was so patient and always friendly prior to our visit. I could have not chosen a better place to by a car Thank you With kindest regards Gina and Evelyn

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We just purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Our visit to the dealership was an absolute success. Great deal and amazing prices. AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES did an amazing job by selling us the cars that we were looking for and indeed a great patience . I honestly can say our overall experience visit was outstanding in every way. It was quick and smooth no hassle. I would absolutely recommend to see Darian Pena in this dealership for sure.

I have to say, When Noel called to tell me that he was selling vehicles for AutoNation I knew he was going to be the most pleasant sales person I have come across. In my personal business I come across all kind of sales reps and they all have one thing in common. They show a slight to high (I just want to make this sale) and you are just another score approach. Noel approach is (I want to earn your business for a long time) by being your partner and helping to determine the needs and having the solution to these needs. This is true partner in todays business sales.

From the Ordered date to the arrival date, it took one month to receive my new shinny vehicle. Mr. Amaro was such nice person to talk to and work with. He kept us up dated with the process of the build and through the buying process. He took the pressure and tress of buying a vehicle completely away. The finance manager was also very informative and accommodating. Overall we had a very nice experience throughout it all. thank you team.

The showroom at this dealership looks like a basketball arena with the nice cars as the players. It looks like a very nice place to visit right from the start. I was looking to trade my six year old car and asked for an appraisal to see what I would get for my car. The salesman MR. Amaro that greeted me at the front door was very helpful with his explanation on how they do vehicle trade appraisals. He took me to his office where wrote down some information about me and my car. I actually enjoyed the appraisal and how I was asked about my cars condition and history. At the end I felt the appraisal for fare and everyone was very nice.

Thank you Mr. Amaro for all the help you provided my wife and me with the choosing of our new car. Your demonstration on how thing are laid out in the car was what made me pick the 200 over the rest on my list. The car has a very nice look from the outside but the inside in my favorite part. Thanks again for your patients and warm hospitality. best of luck.

They have had my truck for 10 for a simple warranty repair!! I was told it would take 3 days!! Also horrible communication from the service department !!

I purchased a vehicle from an outstanding sales person who not only helped me all the way through the process. He actually took it one step above the rest. I called him to see if he know someone who would install my locking gas cap cover on my new wrangler. He asked me to send him a photo of the cap from the front and back. Well he asked me to stop in and he would install it for free. What a wonderful person. I will remember Noel every time I know someone is looking for a car.

Jean Beltran was a wonderful sales associate. He was extremely helpful and always made our happiness a priority.

my best experince so far in dealerships , very good quality time , the Sales Person Darian is very polite and he work whit me all the time , in order to know my needs , finance deparment exelent , im really happy with my new Dart , thank you so much guys .

I am blown away by the level of professionalism from this dealership. Jeff is great

For once it was a very nice experience going to a car dealership and not feeling attacked and pressured to buy. The person who assisted me was Mr. Amaro. His approach was one of a kind person trying to understand my needs in order to help and guide me in the right direction. That did not stop and he was helpful all the way through to even helping me to move things from my old car to my new car. This kind of service should be the norm not the exception. I asked him if he had any customer service training in the past. He said in his prior career he worked for Xerox for a very long time. He said that he was very fortunate to be trained in a way that focuses in the customers needs come first approach. I can tell he enjoys helping people and is very good at it too.

I just want to thank Auto Nation Dodge-Jeep especially my sales rep. Jean Beltran and my finance rep. Orlan Spalding. Thank you for being so patient with me and my husband. Jean Beltran 786-973-7975 looked and looked everyday for 1 1/2 weeks until he found the right car for us, it is not only about "Selling you a Car", what surprised me is that from the beggining he wanted to make sure I got my dream car and not just any other car. I bought a 2014 Chevy Suburban LT that I'm so in love with. I want to drive my SUV all day long.

I MARGARET IS HERBY WRITING THIS STATEMENT SHOWING MY DEEPEST GRADITUDE OF A WONDERFUL SALEMAN NOEL WAS TO ME . NOEL SHOW /MADE IT POSIBLE THAT I WAS SATISFY IN EVERY WAY AN I WONT NEVER FORGET HIM NOR THE OTHER STAFF HERE AT AUTONATION. I REALY DI APPRECIATE ALL THE CARE THAT WAS PROVIDED TO ME.

Edgar Ceron was my sales consultant and he was very helpful answered all my questions and was completely full of knowledge! He made sure that I was happy and satisfied with my big purchase. Thanks for an excellent customer service, I will definitely recommend this sales consultant and dealer for family and friends!

I want to thank Amaro for hanging in there with all my back and forth during the buying process. He did not give up trying to assist me in the service department. When all failed he stepped in and stood with me until the issue was solved. My wife truly appreciated his support by being our spoke person. He wanted to make things right for us and he did. again thank you Mr. Amaro

The day I stopped in the dealership I was not planning to purchase a vehicle. I just wanted to scout out the place and good thing I did. I noticed a few things stat stood out. I walked the lot and the lot was loaded with vehicles. Rams by the mile, Jeeps of all colors and trims. The cafeteria was full with customers and the place felt comfertable to be in. One of the sales reps was very welcoming and asked if he could be of help. He quickly struck me as a very nice person and I was correct. He was very helpful and new his vehicles. I came back during the week and purchased a jeep from Mr. Amaro Nice guy.

I bought a new 2014 Durango in Nov 2014 and had an issue with the SXM after an ordeal the manager stepped in and went above and beyond to rectify the situation. To be honest if he would of gotten involved earlier I would give them 5 stars!!

My best experience when I bought a truck there, Mr. Darian Pena (seller) fully explicit to each of my questions. did business in about an hour. Darian works fast, excellent music he hears in his office, I enjoy being in your office, Thank to all the staff including the Finance Manager Orlan Spalding and the General Manager Yuri Cil .

I came all the way from South Miami to Autonation in Pines . Got myself a 2015 Dodge Durango and was not disappointment. Best sales experience anyone can ask for "Darian " and they work very well with your budget. They will definitely find the best for you.

I stopped with my sister a few nights ago just to look at use cars. I did not see anything on the lot that jumped out at me. I would say the only thing (actually person) that stood out was the man who was driving by in a red jeep. He stopped the car and surprised us with his few words. He actually apologized for not having a sales representative to assist us. We told him that we had sneaked in by the side entrance. He came out of his car and asked us if he could have the pleasure to assist us. We said sure. He asked us what kind of vehicle we needed. We told him that we are not ready to buy at this time. This is what I liked about this salesman. It was way after 9pm and it looked like he was heading home for the day. It was cold outside and he invited us to his office just to provide us with any information we needed for when we were ready to buy. We did and he was very informative. Obviously we did not purchase a vehicle that night, but when the time comes we will not forget Noel.

My husband and I went in for an oil change on our 2010 Dodge Charger, which by the way is where we have all of our work done, and were greeted immediately by the pleasant ready to work service team. Although it looked very busy my car was taken in -in relatively good timing. The waiting area is pretty small for the service dept. area but it offers a few seats, coffee, tv, and restrooms- more than that place that changes oil on your local corner. While we waited we walked through the used car lot and greeted by another employee who advised us the sales team would be in shortly. We sat in the sales lobby area as we waited, which is big offering tv, a small cafe type food sales bar, kids area, and soda machine. Moments later the sales manager came in and told us Noel Amaro will be right with us. We waited another 10 minutes until the manager came by again this time with Noel. (We were there very early) Noel showed us a used SUV and their best selling vehicle both which suited our needs -not that we were shopping to buy. Then Noel happened upon a 2014 Dodge Durango that he and the finance dept. MADE fit our budget. We left the vehicle there as we needed to get a few things together. My husband didn't get back to the dealership until 8:57 pm (they close at 9 and Noel was off since 6). The manager called Noel who came back within 5 mins and my husband came home with the vehicle by 9:30 pm with the deal that was put in place earlier that morning. I may as well mention that deal is beyond belief and I couldn't be happier, unless we hit the lotto too. Noel is truly the greatest. He is personable, honest (his appearance looks honest as well), well groomed, straight forward, and polite. He did not force the sale or any vehicle on us, was patient as we decided whether or not to purchase (seeing as we went in for an oil change) and very dedicated to customer service and his job. I would highly recommend this dealership to anyone, and if your buying look for Noel Amaro.

My sales member ,Mitch, did a great job helping us get our new vehicle. He was very patient and very nice with us and our kids. He did all he could do and was very honest about the everything. At the end we got our new vehicle and are very happy. Thanks Mitch!!

My sales person was Marcus Uscocovich and he was very helfpul throughout the whole process. He got me a great deal and did everything he said he would. I would highly recommend the dealer and Marcus.

This was the first time, in a long time, that I didn't feel "dirty" after buying a car. I have had some experiences of auto dealerships that were abysmal, but this was not one of them. The folks at Autonation CDJR in Pembroke Pines were helpful from the start. I spent a week of email correspondence with the internet manager Bebe, and then finally was able to come in and look at the vehicle I was interested in. I live an hour away, so it's not just a quick hop and jump over. It was worth the drive however. Tom was the salesman waiting for me when I arrived and immediately took me over to the car for a look and test drive. I was able to purchase the vehicle I was interested in (a 2015 Chrysler 200S V6) at a price that was highly competitive. Rene in the business office helped me through the mountain of paperwork at the end, and I was on my way home. Definitely worth checking them out if you are in the market for a Chrysler product.

Great place to buy a car good and great experience. Mo was my sales rep very detailed and knowledgeable of the Jeep Compass. Finance rep was great to. Good team work I reccommend this dealer to all serious buyers.

I just want to express how please I was with the facilities and most of all the service provided by Mr. Amaro. He took his time to explain the different wrangler model trims. He demonstrated the different things between a Sport, Sahara and Rubicon. What an eye opener. Needles to say, I now have a very nice shinny wrangler.

Noel was outstanding in the way he first introtroduced himself to the delivery of my new shining ram. He is a no presure and informative sales person. Thank you for the experience.

far the BEST experience I have had purchasing a vehicle. From the salesman Darian to the Manager Tommy , a very pleasant experience indeed. I got exactly what I wanted in the price range that I was looking to spend with nothing but smiles, gratidude and even a few laughs. What made it even more incredible is that I was out and on my way home with my 2014 Dodge Challenger within the hour. I will deffinitely recommend Autonation Chrysler Dodge Jeep Ram of Pembroke Pines to my friends and famliy for thier next vehicle purchase

It was a pleasure to purchase our new Jeep from Auto Nation in Pembroke Pines. Sales agent Mr. Mitchell Gross was the consomate professional, explaining to my wife and myself all the options available and working with the other Auto Nation staff members to give us a great deal. Never one did I feel pressured to buy nor feel like we had backed into something we could not handle. Thanks for the Jeep Mitch!!

I give this review for the only one that helps me getting a new car even though I got problems to get one. I give 10 to LUIS CALVEIRO in 13601 pines boulevard FL 33027 thank you for your help in getting me the best family car ever!!

Good salesman , no pressure , makes you feel comfortable ! Good guy, goes through all the details I would recommend buying a car from him at that location ! trust me , not other Mitch is the go to guy !

WE HAVE HAD A VERY GOOD EXPERIENCE WITH NEVILLE, AFTER NOT PURCHASING A CAR FOR SEVERAL YEARS, IT WAS VERY NICE TO RECEIVE THE ATTENTION AND CUSTOMER SERVICE EX;ERIENCE THAT WE HAVE RECEIVED FROM NEVILLE AND ALL OF THE FINANCE DEPT. WE REALLY APPRECIATE ALL THE HELP AND SUGGESTIONS THAT NEVILLE HAS GIVEN US. THANK YOU AGAIN NEVILLE AND ALL OF THE AUTO NATION TEAM.

Growing up I was always skeptical about going to big name car dealerships and how they were rumored to be all about themselves and getting a sale. Boy how that impressions was totally wrong. I was contacted by Evelyn from Autonation Chrysler Dodge Jeep Ram after submitting an inquiry on Dodge Durango. I set up an appointment in which upon walking into the dealership I was greeted by Darin Pena (sales representative) which directed me to Evenlyn which she further advised me that I am in good hands with Darin. Very pleasant gentlemen who went on to educate me on making the right decisions when buying a car and what I should look for and what questions to ask. Of course I explained to him on what I was looking for and what I initially had come into he dealership for as well. Darin went the extra mile in helping me get something's done that was outside of his job description. The process did take a little long than I expected but it was all worth the wait, I recommend everyone who's looking to buy a car to come see the team members over at Autonation Dodge Chrysler Jeep Ram on pembroke road off the i75.

I want to thank once again Noel Amaro for an excelente buying experience.. i bought a ram truck from him back in septemberof this year and my wife and i were so happy that we came back to him.. My wife bought a Durango and she's is very Happy and thankfull.. The dealer and staff were very helpfull and nice.. once again thank you for an excelente buying experience...

I cant say enough good things about this dealership or my experience with the associates there. This is my second purchase from this dealership, and my second encounter with Kim Saponara. Kim is amazing! She really goes above and beyond to make sure you get the best deal possible and the vehicle that best fits your needs and personality. My experience didnt end once the sale was made either. Kim has called me several times to ask how I was enjoying my new car [Love it!!!!!] if i had any questions, and just to assure me that she was but a phone call away. If you're looking for a great car, at a great price from a dealership who's associates are highly knowledgeable about their product line, then look no further. I am extremely pleased!