13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

I got in contact with one of the sales rep on 07/19/21. I sent him a picture/vin# of the vehicle that I was interested in (2020 Jeep gladiator with max tow) and I was very specific about needing the max tow package. The sales rep, Anthony, assured me that the truck was still available and sent me pictures of the exterior and interior and asked when I could come down to test drive it. I set up an appointment with him at 0930 on 7/23/2021 as I would be driving down from Key West. He confirmed my appointment. As I’m driving down on 07/23 for my appointment, I receive a text from Jose stating that he would be taking over for Anthony. When I get to the dealership, Jose takes my drivers license to test drive the gladiator. The test drive went smoothly. I take a look at the window sticker and note that the vin# was different. I asked Jose if the vehicle we drove had the max tow as it doesn’t state that on the window sticker. He said, “we can talk about price and packages when we go over the finances.” We go back to Jose’s office and he asks about my trade in vehicle. He prints off my expected loan and provides me with a loan application. I again, ask about the tow package. He then tells me that it is a different vehicle than what Anthony initially promised me but comes with the same package. I tried to explain to him that just because the vehicle is the same make, not all gladiators come with that max tow. I pulled up the vehicle’s window sticker via vin (the one we test drove) and it did not have the max tow as opposed to the one that Anthony and I had talked about. I kindly informed him that I did not want to sign any papers for a vehicle I did not want. He seemed confused so he went to ask his manager. The manager then comes in and tells me that “So, Jose was telling me that you wanted a Jeep gladiator with a max tow and you do not want to sign any forms without the vehicle? Anthony did not lie to you, the truck that you wanted had to be sent to the shop for mechanical issues” I then asked why they didn’t inform me as I was very specific on my need for that max tow as I am driving 3hrs out of my way to come look at a vehicle after confirming that it was available. He stated that Anthony did not know. They had 4 days to inform me of this which they did not do and my trip was all for not. The manager stated that their sister store had a gladiator with the max tow that they could have sent to their dealership and we could continue with the sale. I asked what the time frame would be and he stated within an hour. He stated that he would come back in 20 minutes to give me an update. I waited a total of 1hr 30minutes before I got up and looked for Jose. I asked him if he has any updates, he went to get his manager who came back and stated that he is still waiting for the sister store to call back but once they do they would continue with the deal. He stated that we could do everything by phone and I could have the vehicle delivered to me free of charge due to the inconvenience. I asked how long that would take, he stated within the day. It had been almost a week and I have yet to hear from anyone. I was at the dealership from 9:30am-1pm for nothing.

Grace Olivia Jul 27, 2021

I want to give this one star, but I can't complain about the buying/leasing process. When I got my 2020 Jeep Grand Cherokee, the process was smooth and I was satisfied with it all. Now the concerning part.. my vehicle was just about 1 year old with less than 10,000 miles on it and the engine light came on. Now this has nothing to do with the dealer, but this was just bad luck on a new vehicle that I always maintained. The servicing is where this has gone down hill. My vehicle was dropped off on May 5th... it is currently June 14th and I still do not have the vehicle that I am making monthly payments on. I had to wait a week just for the vehicle to be looked at... then another 4-5 days to get a rental once it was determined it was covered under warranty. Not to mention, I had to complain again and again just to get a rental and stop having to pay for ubers. I was told parts needed to be originally ordered from Chrysler.. and even though Chrysler has confirmed with me that they have arrived on the 26th... I keep having to drive around in a rental that is nowhere near comparable to my Jeep, since they do not do loaners. I keep getting told week after week that it'll be ready by the end of the week... then when I CALL MYSELF, for an update at the end of the week, both my service advisor and mechanic are out for the day. NOW I need to wait yet another week for a certain part to arrive and who knows if that'll even solve the problem. For the patient person that I am, it takes A LOT for me to go out of my way to leave a review, but it's not like I am getting far any other way. I am grateful all this is under warranty and all, but at this point I feel like I just leased a lemon and more should be done. No matter how much I have enjoyed my Jeep for the short time, I can't see how I can end up getting another one when the servicing ends up being like this. *Update*: Was left a reply to contact the general manager, to help turn this experience around... called and left a voicemail, never heard back.

Gio Dominguez Jul 8, 2021

Last week I had the worst service I’ve ever had at a large car dealership service center. I booked an appointment online to have my newly purchased vehicle diagnosed for a simple electrical issue that I was having with the car. I brought the car in at 7am in the morning to leave it all day while I was at work and then pick it up after work. I figured this would give them plenty of time to work on my vehicle. But no, this was not the case because when I came back at 4:30pm to pick it up I was told they were unable to look at it all day because of how busy they were. Which didn’t make any sense because when I arrived in the morning there were only 3 customers in front of me and 2 out of the 3 customers were going to wait for their vehicles while they got serviced. So I know for a fact that those other customers got their vehicles serviced the the same day within an hour or two. But because I decided to leave my car and I believe that because it was a warranty issue the just decided to leave my car they just left my car sitting in the parking lot the entire 8 hours while they took care of other customers. Even the customer service representative had the audacity to tell me that he thought he told me that it would take a day or two to get looked at when I dropped it off in the morning. Which he never did because if I would have known that I would’ve never left it and came back for it the same day. I even tried calling multiple times during the day to check the status of it and they would just let the phone ring without answering. When I finally got someone to answer the phone they just took a message and no one ever got back to me. It was a complete waste of time. I even asked what was the point of making an appointment and he told me that making an appointment doesn’t really mean anything. The worst thing is that I still have to deal with them because I still have to bring my car in so they can fix the problem. I never thought such a large known dealership would have such a terrible service department. If you plan on buying a vehicle from any Autonation dealership, take in consideration that their service department sucks. Or maybe just the one in Pembroke Pines does.

Carlos Enrique Rosario Jun 8, 2021

Yesterday I had the worst service I’ve ever had at a large car dealership service center. I booked an appointment online to have my newly purchased vehicle diagnosed for a simple electrical issue that I was having with the car. I brought the car in at 7am in the morning to leave it all day while I was at work and then pick it up after work. I figured this would give them plenty of time to work on my vehicle. But no, this was not the case because when I came back at 4:30pm to pick it up I was told they were unable to look at it all day because of how busy they were. Which didn’t make any sense because when I arrived in the morning there were only 3 customers in front of me and 2 out of the 3 customers were going to wait for their vehicles while they got serviced. So I know for a fact that those other customers got their vehicles serviced the the same day within an hour or two. But because I decided to leave my car and I believe that because it was a warranty issue the just decided to leave my car they just left my car sitting in the parking lot the entire 8 hours while they took care of other customers. Even the customer service representative had the audacity to tell me that he thought he told me that it would take a day or two to get looked at when I dropped it off in the morning. Which he never did because if I would have known that I would’ve never left it and came back for it the same day. I even tried calling multiple times during the day to check the status of it and they would just let the phone ring without answering. When I finally got someone to answer the phone they just took a message and no one ever got back to me. It was a complete waste of time. I even asked what was the point of making an appointment and he told me that making an appointment doesn’t really mean anything. The worst thing is that I still have to deal with them because I still have to bring my car in so they can fix the problem. I never thought such a large known dealership would have such a terrible service department. If you plan on buying a vehicle from any Autonation dealership, take in consideration that their service department sucks. Or maybe just the one in Pembroke Pines does.

Carlos Rosario Jun 5, 2021

It seems like good customer service and reliable workmanship is rare these days. During my last visit i had the driver side front wheel well replaced. It was cracked and flapping loosely. After a couple of weeks the clips/fasteners came off. I returned the have my oil changed and have that issue corrected , and to have my tires rotated. I had called in previously to make an appointment and i was told i did not need to and the wait would be short. Upon arrival i was told it would take 4 hours and to arrange for a ride home and standby for a phone call. We agreed that by the latest 2 pm, it would have been been completed. I was there at 9 am. That gave them over 4 hours to complete the work. I called an uber and went home. I returned at 2pm. No phone call. As i enter the service desk area the employees are sitting around laughing and joking and having a great ole time. My car was sitting outside. I asked if it was ready and the girl told me she had to take it over to another shop to have the clips reattached on that fender guard. I asked why it was sitting there and why hasnt she taken it. It was passed 2 pm at this point. She also told me they decided on not rotating my tires because i needed new ones. Typical attempt to sell you new tires. I already knew the condition my tires where in. I have 2 months left on the lease and will be purchasing new tires but i needed to rotate the tires due to on e of them wobbling. It was my choice and decision to rotate my tires. We agreed on a service and was rung up for it. Why didnt she call and discuss this with me? What if i wanted to buy new tires we could of handled that over the phone. Not waste more of my time. I wasted a whole day on an oil change basically and nothing resolved with the fender guard. I am very upset and tired of Dodge bad service. I have scat pack charger and every time i take it in i have to record my mileage because they always take it on joy rides. At auto nation dodge they drove it for 17 miles. I was told they where test driving it. Smfhhh!! So yes the young lady i dealt with was terrible. She offered nothing to make things right. All she did was make a sad puppy face and shrug her shoulders as i expressed to her i a was very upset and not satisfied. Great job Beatrize!! Turning in the lease and never buying dodge again! A bunch of clowns running things at the dealerships!!

Chino Liu Feb 12, 2021

EXTREMLY DISAPOINTED IN THE SERVICE I REVEIVED. I HAD A RECALL THAT I WENT IN FOR AND WAS TOLD THAT THE PART WAS NOT AVAILABLE UNTIL EARLY JANUARY. I WAS TOLD I CAN BRING IT IN AND DID NOT REQUIRE AN APPOINTMENT. I VERIFYIED PART WAS IN AND TOOK MY VEHICLE (TOWED) TO THE SERVICE DEPARTMENT. WHEN I GOT TO THE SERVICE DESK, I WAS RUDLY TOLD THAT I NEED AN APPOINTMENT. I TOLD THE SERVICE REP THAT I SPOKE TO KRISTIAN AND SHE TOLD ME THAT AN APPOINTMENT WAS NOT REQUIRED. THE SERVICE REP THEN TOOK MY KEYS AND GAVE IT TO THE MECH. SHE THEN RETURNED AND TOLD ME THAT I NEEDED TO PAY $150 FOR A DIAGNOSTIC CHECK. I INFORMED HER THAT I CAME IN FOR THE RECALL AND WAS NOT GOING TO PAY FOR A DIAGNOSTIC CHECK. I DEMANDED TO SEE THE SERVICE MANAGER (DARLY JONES). HE APOLOGISED FOR THE SERVICE REP ACTIONS. HE WAS ABLE TO CHECK MY VEHICLE IN. I RECIVED AN EMAIL FROM DARLY STATING THAT THE RECALL WAS NOT THE ONLY ISSUE AND TOLD ME THAT A $150 DIAGNOSTIC FEE WOULD NEED TO BE DONE TO VERIFY WHAT THE ISSUE WAS. I INFORMED HIM THAT I WAS NOT PREPARED FOR THAT AND I WOULD HAVE THE VEHICLE PICKED UP. I EMAILED DARLY AND INFORMED HIM THAT I HAD ARRANGED FOR THE TOWING COMPANY TO PICK THE VEHICLE UP. WHEN THEY GOT THERE, THEY INFORMED THE DRIVER THAT THEY ARE WORKING ON THE KEY. AFTER WAITING FOR 40 MINITUES HIS DISPATCHED CALLED ME AND ADVISED ME OF THE ISSUE. I TOLD THE THERE WAS NO ISSUE WITH THE KEY AND THAT I HAD INFORMED THE SERVICE MANAGER THAT THE VEHICLE WAS BEING PICKED UP. THE DISPATCH CALLED ABOUT 30 MINUTES LATER AND INFORMED ME THAT THEY STILL DID NOT HAVE THE KEY. I CALLED, TECT AND EMAILED DARLY TO VERIFY WHAT WAS THE ISSUE. NO RESPONSE. I DECIDED TO LEAVE WORK AND GO TO THE SERVICE DEPARTMENT TO CONFIRM WHAT THE ISSUE WAS. WHEN I GOT TO THE SERVICE AREA THE TOW TRUCK OPERATOR HAD MY VEHICLE READY TO TOW. I ASKED HIM WHAT HAPPENED AND HE REITERATED THAT THEIE WAS SOMETHING WITH THE KEY AND THAT THE VEHICLE WAS ALSO BLOCKED FORM HIM RETRIVING IT. I WENT TO TALK TO DARLY TO ASK HIM WHY A TOW TRUCK OPERATOR HAD WAIT ALMOST 2 HOURS TO PICK MY VHICLE UP. HE INFORMED ME THAT THEY COULD NOT FIND THE KEYS. WHAT A SAD EXCUSE.

Calvin M Samuels Jan 21, 2021

LOS ESTAFADORES mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

Ariel Fernandez-Ezpeleta Jan 11, 2021

[non-permissible content removed] mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. [non-permissible content removed]

Ariel Jan 11, 2021

LOS ESTAFADORES mas GRANDES - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

Ariel Jan 11, 2021

The Godfather one of the best movies of all time if not the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to finish, let me tell you why. I will start by saying that I tried not one but many different dealerships before finding this gem. I was on a budget and finding the car I loved became more challenging, 2020 is not one of my best years but it was my birthday and my previous truck stopped working, therefore I had to start looking for another vehicle. I tried online and called multiple dealerships, most dealers ignored me, running my credit and never finding the time to actually help me, I felt like a number, nobody was interested in me getting something I liked or finding me something I could love but also pay since I was, as previously mentioned, on a budget, but my situation completely changed once I called AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. All it took was getting the right team of professionals involved, with the help of Johnny Robles, who was my sales rep, (and will always be from now on), Glenn Pericohen, the GSM, and the Finance Manager, Grace Giraldo, my days of disappointment changed. Johnny took the time to find me exactly what I needed and he knew all the answers I asked him from the first call to the in-person appointment. He is a very friendly and professional person, who made me feel comfortable and made the process very smooth, without giving me the headaches, previously experienced at different locations. Glenn made all the worries implanted in me at the previous locations disappear, he was what I will call a true manager, always making me feel comfortable, touching base with me to see how my deal was coming along and if I was satisfied with the process. Grace Giraldo fought for me, giving me an amazing term and rate after multiple calls with different banks. Knowing that there are people in the car business like these that actually want to help me and made it possible for me to get my dream car made me speechless. This is by far the number one dealership of all time and the only dealer I will ever recommend anyone to buy from, they earned my trust and loyalty for life and I will be forever grateful. Again, Car buying is very stressful and one of the worst experiences for most people, I personally hated it, but now that has changed thanks to Johnny, Glenn, and Grace at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines truly an act of higher power. Thank you guys for making my birthday amazing this year and wish you many blessing. Anyone who needs a car or truck should definitely go to this place and ask for Johnny, talk to Glenn and wait for Grace, truly a car buying experience I will never forget!

THE REAL DEAL! Nov 20, 2020

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there’s something wrong. Do yourself a favor and go else where for service. Words of wisdom… “Don’t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.” I’m done dealing with [non-permissible content removed\.

Bluejeep Oct 24, 2020

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there?s something wrong. Do yourself a favor and go else where for service. Words of wisdom? ?Don?t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.? I?m done dealing with these clowns.

Mercedes Hernandez Oct 23, 2020

I am extremely disappointed with the service I have received. In 2017 I purchased a 2016 Dodge Journey, I took it to Autonation for service several times since complaining of and issue I noticed where the gears would stick and the car would lag when accelerating and make a noise when it would go up in gears. I was told many times they did not find anything wrong, one of the last times I complained of the issue they told me it was a loose bolt, the issue persisted and I took it back and told them to check the transmission. They told me again they did not find anything. In 2019 I began taking it to Jiffy lube and they told me to have my transmission checked and the fluid was low, to take it to the dealer. I took it back on July 2, 2019 advising them to check the transmission. They told me I needed a new transmission for $5000.00 I immediately let them know how upset I was as I have been complaining of this issue for years now. I advise I should not pay for it since I feel they dropped the ball and I had warranty till 2019. Now I have no warranty and they want me to pay $5000.00 I asked to speak with the manager and Beatrice spoke with him and was advised that Josh would call Chrysler to see what they can contribute I was told to give them a week July 9th for an answer, which came and went. I called several times but it is hard to get a hold of anyone there at anytime. I finally reached Beatrice who advised me they did not have answer and give them till Monday July 13. Again Monday came and went and I could not reach anyone, Wednesday July 15, Beatrice finally called me to advise that they would only give $1800.00 to which I said I do not accept given I had brought it in many times with this issue and was told nothing was wrong. I requested to speak with the manager Josh again not available she gave Chryslers number and I called to speak to them and I was told they have nothing to do with cost agreements with the dealer itself that is between me and the managers there. I called Autonation back and requested to speak to Josh again, never available. I left my number for him to call back and have tried to reach him many times since as well as leave messages. It is July 20th and I am still waiting for a call back or to get a hold of Josh. I also asked Beatrice to email all my visits with them and she said she would, she did not. Almost a month and have not been able to get this solved! I just spent 30 minutes on hold because Josh nor Beatrice could not be located. I advised I would stay on hold till he was, but got disconnected. Looks like I will need to consult with a lawyer.

Nersa Mantilla Martinez Jul 20, 2020

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered. As much as we love the Durango, 2 Jeep Cherokees and Charger we purchased we will NEVER purchase another vehicle from this dealership.

Kamisha Lee Dec 10, 2019

The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind.

Justbeinghonest Oct 15, 2019

I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staff are lowlife jerks, typical screw you over group of individuals. This dealership is a complete joke - Look at their reviews consistent negative reviews. Bought a brand new 2019 Jeep Wrangler that I custom ordered . Our sales person was pleasant however in the end she was just the polite salesperson running as much interference as possible with little to no success with a staff that is worthless. After I purchased the Jeep I noticed a few minor issues (1) TPMS not installed or trained to the vehicle and (2) I noticed some minor inexpensive parts that I custom ordered that I paid for that were not installed. I drove 4 hours to their dealer because of the salesperson who was very polite however it turned out to be a mistake. I made several phone calls to the service department, salesperson, management (GM) with not even a single phone call back. I have not taken the vehicle back personally because it is a 4 hour drive and have been asking for them to simply coordinate with a sister nearby dealer. I took it to a local nearby dealer however the labor would be an excessive cost just to inspect the vehicle. The salesperson tells me the service department will be calling however keep me waiting without any communication of what was really going on. After an extensive wait and not hearing anything on the status I email and leave messages with the front desk with not a single call back from service or the General Manager. Would you believe that the Service Manager Joshua Mills doesn't even have a voicemail setup at all. I guess customer service is not a top priority or any priority based on their dealer reviews. Service Department is unprofessional and simply incompetent with lack of any care or compassion. This is a simple resolution that likely would just be some labor and parts that I already paid for. I guess my only avenue to resolve will be small claims court, why should it even come to this for some basic and simple resolution. What does that tell you about the dealership, their leadership and their employees. Worst car buying experience ever. One bad experience and now people will hear my story and all about how AutoNation really feels about their customers. It's clear they just want your money and will tell you what you want to hear to get that dollar out of you. There are others that were involved in this experience that I didn't mention however the entire experience was horrible. The only positive experience came from the low man on the Totem Pole, our sales person!! Will never be back and will never spend another dollar with AutoNation or any of their affiliates for the rest of my life. This dealership is unprofessional and just cares about one thing. Taking your money and Moving cars! Very Sad! Would really like to speak to an Executive Level person at AutoNation Corp but highly doubt that will happen.

Billy Espinoza May 13, 2019

@autonation your @AutoNationChryslerDodgeJeepRamPembrokePines is the worst dealer anyone can ever experience.Once you close on a sale or a lease you are in for the worst customer service experience of your life. Seriously! The fact that I’m taking the time to write this long post about this, is a real confirmation of that (I never write posts about anything. But, I refuse to let this one go). I Would list all of the bad interactions that I have had with @AutoNationChryslerDodgeJeepRamPembrokePines, but do not believe this post will be able to handle that many characters, so I remit to what I hope is last bad experience, courtesy of all of the careless people you have employed at that location and that at the end of my lease, one more time, have manage to reminded me how incompetent they are. Due to the many issues I have had with this @autonation, I couldn’t wait for the lease to end and return the car, so that I no longer had to deal with the constant disappointments. I turned my car 3 months earlier, in really good condition, with 10,000 miles less than what I was supposed to use. Yes, it had some minor scratches on the wheels, that to me are considered normal wear and tear, and it turns out they are not, anyway I know those are mine and even though I do not agree with your interpretation of excess wear I’ll be responsible for that, HOWEVER I will not be responsible for damages being charged that were not there when I returned the car. When I dropped my car at @AutoNationChryslerDodgeJeepRamPembrokePines. I asked for a inspection, at least something basic where they could confirm that at least the superficial areas were in good condition and was told that was not provided and that a third party company would review, I insisted a couple times to have some sort of receipt provided attesting to the state of the car and the person at the dealer repeatedly stated he was not in condition to do that. Fast forwarding, almost after a month and a half and after, me, proactively calling @ChryslerCapital trying to figure out what I needed to do to close my account finally someone provides some news. But, Oh Surprise! not the news I was hoping to hear [SHOCKER]. Now I’m being charged for $435 for a bumper that I did not damage and I want to now who is going to be responsible for this. @AutoNation ,You took the car what happens after is your responsibility @AutoNation. You could have informed me that @chryslerCapital would contact me and have the car inspected at my home when I went to drop my car there to terminate my lease but, you fail to do that. AND @ChryslerCapital you also failed to contact me to perform that pre-inspection, and because I do not work for your company, I have no idea of what procedures to follow even when I ask, due to all of the horrible prior experiences I requested for a formal procedure to be performed prior to leaving the car and it was denied. Now I’m left with a charge of almost $500 dollars for damages that took place sometime after I left the car in the possession of @Autonation.

Janio Rodriguez Mar 2, 2019

On December 28th 2017 my Dodge Journey broke down. I had it towed into the Service Center at the Dealerships where I bought it. I was told It was really busy and that the Technicians would look at it and let me know what the issue was. Later that day I got a call from the Service Rep and she told me that the problem was not covered by my warranty and that it would cost me about $850 with parts and labour. I said ok but then they told me the part was in Orlando and it would be there on Fri or Sat by the latest. So Saturday I get a call telling me the part that came in was the wrong part and that the part my car needed (heater hoses) was on backorder and its not them its the Supply Company and its for all the state of Florida. Then I was told they would do the recalls on my car and as soon as the part came in they would call me. They had my car for 3 weeks before I finally said enough! I want my car back but then the Service Rep said I got good news and bad news. The good news was that my recalls had been done and that the part had come in but the bad news was that the Technician said my engine was making a noise and that it wasn't a good idea for me to drive it after the work was performed, but that they should do a tear down to see what is wrong with the engine and that it would cost me another $700 to see what the issue was. I was like just put the part in and I will tow it out of there. But then I was told my car wouldn't be ready till Tues maybe Wed. I also reminded the Services Rep that my car was still under warranty but she told me they would still have to do a tear down on my engine to tell me if it was covered by the warranty. I said no to the tear down just replace the part and I'll tow my car out of there. So Tues come and goes and my car isn't ready Wednesday comes and I get a call from the Service Rep, she says the Technician who was installing the Heater Hoses was looking over my warranty and thinks whatever is wrong with my engine is covered but he has to have a Master Technician look at my car. I said ok how long will this take? Service Rep tells me its still really busy at the Service Center and that the Master Technician can look at it in a few days. Well those few days turned into an additional 2 and half weeks. I FINALLY got my car back. The warranty covered the engine but not the heater hoses that were backordered for 3 weeks. They charged me $777.98 for parts and labor that I later found out from another Car Mechanic, they would of had to remove those parts to get to the engine which by the way I had a blown head gasket. Also I had asked several times for a loaner or rental car but they never would get back to me or they would say as soon as a loaner came in they would see what they could do. But that never happened either. I paid $944.54 out of pocket for 6 weeks of car rental and then was told that Chrysler would reimburse me as long as I saved my receipts. That was not the case they only cover 1week of rental and they had my car for 6 weeks and lied about what really needed to be fixed so they could get some kind of payment from me. They never called with updateds I constantly had to call and find out where they were at with my car. I will NEVER bring any car I buy to this Service Center again! About 45mins after I finally got my car back the ABS Brake warning lights came on my dash. They supposedly worked on a recall for my ABS Brakes and now the warning light stays on and I called my Service Rep about it and she Never returned my call. I am done with that Service Center I will NEVER go there again and I tell everyone with a car problem Not to go there either!

Theresa Cacciacarne Jun 25, 2018

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