Poor service all around. mechanics left oil handprints all over interior . Oil foot prints all over floor mats . First Service on brand new Pacifica will not return

Managers wash their hands and leave all the load to advisors who do ok but could do better. Ladies at the right on service desk always on personal calls on their cell phones while customers wait. Advisors are not oriented nor trained to treat customers as the source of their income. Advisors know less of the services that AN offers. Poor management = poor customer service. Please take care of management first instead of telling us to talk to managers. Thanks

I took my car in for recalls and air conditioning check and was told a firm repair price and went to pay and they added fees, tax and other charges after complaining to the manager they gave me the firm placing after an hour. My car had grease hand prints inside and is a total mess!

My service advisor Darryl was phenomenal. Was very professional and provided all the information when I took my challenger here for service. The service was quicker than expected! I recommend speaking with Darryl. He’s one of the best that they have here. Really satisfied overall 😁.

Customer Service Rep. was very helpful. Car was ready next day as she promise.

Hasiel is the best. Honesty and transparency is a most for him.

Unfortunately the service could not have been worse!! I made an appointment (?) with Beatrice for 12:00 noon . I arrived about 11::30 am . I waited to check my car in because Beatrice was not available. Freddie finally took care of me . I finally decided to leave without service at approximately 2:00 pm . At that point the young man who went to get my car said to Freddie who was standing outside “ he’s gonna do the oil change now “. This is wrong in sooo many ways !!! I decided to go ahead and wait since I had wasted sooo many hours . And I was foolishly thinking of buying a Jeep for myself!

Unfortunately the service could not have been worse!! I made an appointment (?) with Beatrice for 12:00 noon . I arrived about 11::30 am . I waited to check my car in because Beatrice was not available. Freddie finally took care of me . I finally decided to leave without service at approximately 2:00 pm . At that point the young man who went to get my car said to Freddie who was standing outside ? he?s gonna do the oil change now ?. This is wrong in sooo many ways !!! I decided to go ahead and wait since I had wasted sooo many hours . And I was foolishly thinking of buying a Jeep for myself!

Agent was very friendly, polite and helpful. He understood my needs and deliver the car on time

I’ve been here five times in the last year for various service on my new Jeep. They are unprofessional and the wait is often 5+ hours. Appointments don’t matter. They have apologized and tried to reschedule and every time it is the same thing. My most recent visit my car took 7 hours for an oil change. Today was 9 hours for an oil change and after me calling them to check status they told me the part they needed to fix my door handle they didn’t have. How it took them that long to inform me of that I have no clue. Not only will I never get my Jeep serviced here again but I will not purchase a vehicle from this dealer after the aggravation they have caused me. Every time I am there many of the other customers are complaining as well. HIGHLY RECOMMENDED staying away from this dealership!

Autonation Chrysler is the place to buy. They have the best price out of 3 Chryslers i did. Ask for Jeffrey Aurojo and tou will walk out with a Smile ??

This company is unreal. I am an agriculture teacher and my students fundraised for 2 years to purchase a truck to haul their livestock projects to shows. We ordered a truck off of the state bid list in late June with a 120 day deliver window. At around day 100, we checked and the PO was lost by the dealership. They then agreed to sell me a truck off the lot at the same price (this was in late October). It is now December 17th and we have not yet received the paperwork needed to title/register this vehicle. We are now on our 2nd set of temp tags and they expire next week. I will have to cancel events that the students were planning on competing in due to lack of transportation. I would never purchase another vehicle from this dealership. They do not return calls and have not resolved this issue. It is a shame as the truck is great and our district would have done more business with Autonation, but this needs to be resolved quickly. DO NOT BUY HERE. It was a huge mistake on our end to make this purchase.

Salesman Miguel Cabrera was outstanding and very professional

The best service and very good people thanks for everything

Customer Service is really poor here. I took my car for service and to check the engine light. It took 7 weeks to get my car back. I dropped off my car Friday, called the next day to see if they already have a work order, and nobody knew anything about the car. I didn't receive any calls during the 7 weeks to give an update on the work status. They just said the part they need was on backorder. Really AutoNation??? 7 weeks to get a part for a Grand Cherokee??? Customer Service should be a priority for every company...you are failing big time!!!

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered. As much as we love the Durango, 2 Jeep Cherokees and Charger we purchased we will NEVER purchase another vehicle from this dealership.

Quality in a service or product is not what you put into it. It is what the customer gets out of it.

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered.

Manufacturers dealership where I can get the correct auto parts

The leasing process took hours while we watched our salesperson socialize. Nobody hustled even when we told them of our time constraints with childcare. We just sat and waited... Yesterday I brought in my minivan for its 2nd and 3rd recall repairs (annoying) and described a recent issue involving an ignition problem. I waited for my car to be repaired with a service estimate of three hours. At 2 1/2 hours in, I asked if they had an update, and the service rep told me my car was ready. This made me wonder how long I have been waiting while my car was ready. When I asked about the ignition problem, the service rep asked the mechanic about it and reported back to me that service on my car did not include attention to this issue, but that the recall repair might take care of the problem. Since yesterday, the same ignition problem has emerged each time I have turned on my car.

This is not my first lease. I have had at least 10 cars. This is the first time I did not see the car until the end of the transaction. Paperwork was not completed timely as promised. Computers were down so I can sympathize with not receiving a final tag for the car. However, my 80 year old father-in-law, who was leasing the car was not offered coffee or water during the 2 hours we waited. When I came back 2 days later to get the tags, no one wanted to put them on for me. I had to ask. My sons stated that the bathrooms had bugs. They were supposed to cut a check for the final payments as I terminated a prior lease and they advised that I had to wait three weeks.

The service person is very professional and know her job.

I went to purchase a new car , the sales person was very helpful.

Worst service dept. on the planet. Less than 100k miles on my Ram 1500 and its falling apart. Going on 3 weeks without my truck. It took them 2 weeks to get me a loaner vehicle and they won't pay for my rental car bills, even though all the work is covered by the manufacturer's warranty. No one returns phone calls. I called everyone including the general manager. No one calls back.

Freddy assisted me while doing my car?s service and he was fantastic!

I have never owned a Jeep before I purchased a new 2019 Grand Cherokee for my daughter. Brought it in for service and the service was very difficult to understand. He tried to scam me into an oil change at three times the price and also tried to sell me an alignment for a car with 7000 miles on it and no complaints of any alignment issues or abnormal tire wear. He never looked at the car before trying to sell that to me as a "typical" thing they do at 7000 miles. The service issue was that Apple CarPlay stopped working. Service adviser told me that I don't have Apple CarPlay. Also told me that I had 3 blown speakers, which was not true. After a second visit (because they also had to order a molding that fell of the car) he again told me that I had no Apple CarPlay. Also told me that they ordered the wrong speakers so they had to keep the car for an additional day. They do not provide loaners, unlike every other dealership for every car I have owned in the last 20 years. Finally, after trying to get them on the phone for an entire day, he called me and said that the car does have Apple CarPlay and that they would fix it. When we arrived, still no AppleCar Play. Waited an hour for the tech to come out and finally fix it after denying that we ever had it despite it being listed as one of the features on the invoice. I received an email about my service from Christina Hernandez and I replied with all of the details asking for a return call. No response. I had a chat on line with the service department and asked for the GM of the dealership. They told me that they don't know who the GM is and can't give me a name or an email address. I saved the messages, which I intend to post on other review boards. I also left a voice mail for my sales person. She is on medical leave and the person taking her calls never called me back. First time working with this dealer...and also the last.

This place has the worse service advisors very unprofessional

Danny Seoane and Fredy Llerena were great! If you need anything or go there ask for either of them they will help you with what ever you need. Great workers and good guys!

I had a safety recall on my Jeep Cherokee. I went to Arrigo Jeep first, because they were closest?WHAT A MISTAKE! They LIED about having the part?TWICE. Then I tried Schumacher Jeep. They had the part, but what was a 1 day job was held for FOUR days, and NO OFFER OF A LOANER VEHICLE. After getting the car back 36hrs later my "Check Engine" light came on. When I called Arrigo to complain and schedule another visit, I was told I'd have to wait THREE WEEKS. I called AutoNation, where I originally leased the vehicle, and they saw me the NEXT DAY. They fixed the problem?A loose wire left undone by Schumacher's crack team of service experts . . . Even though AutoNation is an hour from my location, I willCONTINUE going to them, because they know how to treat their customers right . . . Thanks, Stan, thans, AutoNation!

Great service! They answered every question and we're very patient. No high pressure at all.

Shakira Ramos provided excellent professional service and the mechanic technician provided excellent car care and was professional

The service advisors act like the don't need to provide customer service. Jobs that should take 30 minutes, take 6 hours. Oil changes and car washes take over 2 hours. They don't call when the work is done, but when you call them it takes 30 minutes on hold before you hang up! They may not have to be somewhere, but the rest of us do!!!!!!

Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!!

Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!!

Hello I was charged 278.00 for a diagnosis on my car for the navigation and was told I need a new wire harness for 3200 I found two wires loose and reconnected myself in 5m back and my navigation is working as normal I was not satisfied at all being charged and problem not solved

Thank you for your help during this service, we will be back!

QThis is my 2nd time at the dealership for service. It was also my second time dealing with Betsy. She is amazing. Fast efficient.

Very nice staff service was great would use again

Great service and the service advisor was always on task with any problems my truck had.. overall 5 star excellent

Michael Lewis is a true professional, he was attentive and supportive addressing all my needs and concerns. I would recommend AutoNational to all my associates.

There was an open recall on my 2014 Chrysler 300, so I brought it in to this dealership. My favorite servicewoman is Shakira. She explains everything that needs to be done, and updated me throughout the day on the progress with my car. She also let me know of any other services that should be done while the car was there. Excellent customer service!

I?ve always had good service anytime I?ve brought my car in, but my new service woman is absolutely great. She really keeps you informed on everything that?s going on with your car, and alerts you promptly if/when other problems arise. She?s very courteous, and does a great job.

I am so disgusted that I had to wait 3 hours for a battery that was under warranty just to be issued a new battery!! The service is horrible at this place!!

The worst experience. Check all their stuff 10 times before even considering. Mistake after mistake after mistake.... 1.5 months to resolve issues

Buen servicio y una Atención Maravillosa lo Recomiendo 100%

La atencion es pesima y ya me paso 3 veces y ayer fui a cambiar el aceite y estuve 4 hs para que me entreguen el auto y la srta. Beatriz se fue y nunca me aviso que estaba listo y nadie de ese lugar lo hizo. Fui a quejarme con el manager el Sr. Glenn y me miro se sonrio y me dijo Sorry. Claro si un manager no cuida. a sus e clientes menos lo van a hacer los empleados, no se soluciona con un Sorry.

BUYERS BEWARE: do NOT purchase from Autonation!!!! I'm dealing with an issue now where they sold me a car with a bent rim that they were aware of an never disclosed!. I took it back within an hour of purchasing it and they said they would fix it but let me drive off with it. It's been 1.5 months. They tried to "fix it" but were unable to, then tried to pass the issue off to me and offer me some pocket change to keep me quiet. They're not honoring their warranty because they let me drive off with it and took over 5 days to get parts so now that they havent fixed the issue they refuse reverse the deal. The sales manager offered to reverse the deal but then went back on it 4 days later.. just delaying the issues further.. not willing to honor their warranty 5 day 250 mile warranty so DONT BUY from Autonation. Not disclosing important safety issues with cars. After filing an FTC report and threatening legal action, the latest episode of this saga is they are trying to swap me into a CPO mercedes but the autonation I'm buying from is a jeep Chrysler dodge so Mercedes said they wont honor the CPO warranty. More expensive car, but no warranty.. way to go Autonation. I'm being lied to again! Most ridiculous issue I've ever dealt with. I've called Autonation corporate numerous times and they said theyll return calls within 2 business days. We're now up to 9 calendar days. If I had known about the wheel issue I wouldn't have bought your car! Wheels dont just bend, clearly there was some sort of accident! Also the CPO mercedes you're selling as CPO was listed as such before it went through any inspection process, it's also been leased in the past and has mileage inconsistencies on the CarFax!

MS BEATRIZ PEREZ WAS A GREAT HELP. VERY NICE LADY

Service was super good everyone was so super nice and courteous From now they have my business and my family as well Thank you all and keep the good work.

The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind.

False and misleading advertisements. We submitted a request online for a Jeep and we were given details and the (Autonation price) and when would we like to come in and test drive it. A day later we attempted to make an appointment to go into the dealer. we were than told that the jeep was not available and it's a loaner which was something that wasnt previously disclosed. we were also told that the price that was advertised was not it and it has additional options (also not disclosed). Online listing dosen't says anything about accessories or upgrades or that it's a loaner and it's not available for the next 2 months.

Im changing my review from 4 stars to 1, since this place has extreme trouble completing a routine oil change. I took my Jeep in on 9/24 for an oil change service, and a few days later, I noticed oil leaking from the undercarriage to the pavement. I took the Jeep back in, and several hours later I was told the drain plug was loose and the problem was supposedly fixed(free of charge). Today, I noticed small drops of oil leaking from the undercarriage once again. I took the Jeep in for a 3rd time today. Unbelievable incompetence for such a basic mechanical job! I will never bring my Jeep here again for any type of service.

Freddy the service rep was super cool and has very good communication skills He explain everything that my truck needed as far as service and recall and was very efficient on getting my truck done within a timely manner thank you I will be visiting AutoNation for all my other truck work and tire changes etc.

I visited this morning to get my Jeep serviced and specifically told the agent that I wanted to redeem one of my oil changes that I received when buying the vehicle from that specific location. The agent told me that there was a recall on my vehicle and that since they were already servicing it they would take car of that, and my rotation.She also said that an alignment is recommended. After waiting for an hour and a half my car is finally ready, she send me to the cashier, cashier tells me that my balance due is $121 bucks. Of course, I'm confused and I ask why so the cashier explains that it's for the alignment. The same alignment that the agent recommended along with all of my included services and did NOT verbally give me a price for. The same alignment that was added to my contract in a space that did not state it was for an alignment, but that my services not go past a certain amount. I'm aware that this issue is in fact my fault because like the service manager said " I should have read before I signed" but because they choose to use a worn out sales technique (include a service and not mention the price) on someone who works in sales, they've lost a customer forever. My advice is go to Valvoline! It's quick, easy, opens on time and won't trick you. Imagine not having the 121 dollars, what do you do to customer then?

Worked with Andre Brown for a smooth transaction. Great to deal with Andre & would highly recommend!

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off.

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off.

The greatest dealer in SoFlo, Vyron help me to find the car that I want, in others dealers says It was impossible to make a deal with me. Go and ask for Vyron, he’s the best!

The sale person Rafael was excellent, he was very helpful and always answered all the question

Service is terrible, slow, agents do not answer their phones. Will not go back!

I have been a loyal customer of this dealership for MANY years. Stan Mortan has been my salesman every single time. I have always leased my trucks with him but this time we bought a diesel truck. I got a sweet deal and excellent customer service starting with Stan, Orlan and his finance team and the new car department. Thank you everyone!!

Horrible customer service!!! Never buying a Chrysler or from Auto nation for that matter. On day 2 of no loaner for a scheduled service which I was asked to come back for a second time. Poor planning! I have reached out to GM and no call back, my auto advisor doesn’t call back either. Don’t buy a car from them, they were great on the sale piece, but once they have you locked in they simply don’t care about you!

Great experience changing my oil. I will recommend

My experience with Armando Fuster was amazing He went above and beyond to get me the right vehicle with the budget I had available. 2019 Jeep Cherokee limited Family loves the car , process was fast when purchasing the vehicle. The facility is clean and professional. Thanks Armando Fuster can?t wait to turn In my wife vehicle in a year lol

Ruben the sales person was great at answering all questions and getting me into the right Jeep wth the right features for me.

I was very happy with the service I received yesterday! The service representative Darryl was very pleasant! He kept me informed and updated throughout the entire process! Great experience! Thanks for a job well done!

Very Happy with the service. Got there @ 3:30 for a oil change and they were able to get it done fast. Thank you AutoNation.

al minuto de entregarme el auto el check engine se prendio me hicieron ir tres veces perdi tiempo y dinero por dejar de trabajar y nunca lo solucionaron el vendedor y el sales manager solo se burlaron de mi ya firmaste Los papeles me dijo y ahi acavo todo el buen trato y la carita sonriente se combirtio en burla y desprecio por comprar un auto usado y malogrado nunca me habia sentido tan humillado, pense que ir a una tienda de autos con tan prestigioso nombre me hiria bien y seguro pero fue mi mas terreble desepcion, familia ,amigos y conocidos led contare lo que me Paso ahi para que lo piensen bien antes de comprar ,que pena Andres Castaneda 9542053234

I absolutely hate my Jeep, I never should have left Nissan. First time getting my oil changed at the dealership and it took more than 2 hours with the appointment and the bathrooms are disgusting the toilet seat was broken off and on the floor, just gross.

Amazing experience! Must see Sera!!!

The service department has room for improvement. The sales department was great, we were in and out with in a timely manner. The Jeep was missing floor mats and my salesman Mo was kind enough to bring them to my house and even put them in the Jeep. Great service Thank you

They always treat me great over there in Pembroke Pines. The staff is helpful. Prices are good.

They took long time for paperwork but everything was great

Good service and good pricing!

It took three hours of calling on the phone to make a service appointment finally someone answered but thats not over I took my truck in on Saturday for a oil change at 7Am and left at 10 Am really two hours for a oil change I am having doubts about bringing my truck back here for service

I spoke to Carlos Garcia over the phone due to us living 2 hours away from the dealership. He was very helpful and patient in working with us even though we had never met face to face. Many other dealerships/salesperson would not talk numbers over the phone, but he gave me all the information I need to make an educated selection which resulted in a GREAT deal on a 2019 RAM 1500 limited. He even offered to tow the vehicle that I drove down in back home at no charge. He is a true professional and I recommend asking for him if you are looking to purchase a car from that dealership. you will not be disappointed!

Great experience. Service agent Shakira Ramos made sure I was satisfied with my transaction. My truck was serviced in a timely manner. Ms Ramos kept in constant communication.

I have leased many cars, but the experience I had with Autonation Jeep in Pembroke Pines far exceeded all expectations, the sales rep listened to my needs and wants , and he and the management staff worked with me and not only delivered great deal but a beautiful vehicle with no pressure or gimmicks . I highly recommend Michael Lewis as a rep if you are looking for a great buying experience

First time visiting Auto Nation in Pembroke Pines. Everyone was extremely welcoming, high energy and very helpful. Everyone who helped me was very informative and patient. I appreciate the time everyone took in helping me find the right vehicle. I highly recommend this location.

My vehicle had an OEM issue with the Carbon Giber Trims and were replaced. Great service...!!

the service is really very bad and the part of spare parts the attention is very bad ... I do not go again, I prefer to go to the planet dodge doral that really are very efficient in everything

Came in and traded in my car with an updated one . Edward explained everything , processed was fast and smooth. Please see him if you need a vehicle . He was great , offered water , coffee, always on top of things

This dealership is horrible! I bought a pre-certified Dodge Grand Caravan in Oct. 2018 with a million problems. They fixed them with pressure from myself and they did a horrible job on a dent. The paint has chipped and when I notified Mo Tavakoli he told me they did enough and no more for me. Then the general manager contacted me on Google review and told me he would help but when I tried to call him back he’s no where to be found and he won’t return my phone calls after several messages left. These folks are the worst of the worst. Don’t buy a car here or get your car serviced here. They are liars!!

We went for a recall and they told us the fuel pump has been changed but it wasn’t. The part is on back order nationwide. They are in the business of cheating customers.

Mr. Micheal Lewis was wonderful. He assisted me with my needs and the best part was that He found a solution for my budget. Thank you Micheal. And for Grace Giraldo thank you for your kindness and managing my financial issues. You guys Rock!!!

Roy at AutoNation rocks! He was very patient and accommodating to get us exactly what we wanted....and more! He walked us through the entire process step by step. We were not treated as just another sale and, knowing that we wanted to "sleep on it", were not pressured into buying the same day. AutoNation beat the most competitive quotes we received hands down! We returned the next day and purchased a vehicle. Roy and the entire crew we worked with (from Sales, to Managerial, to Finance) went above and beyond to make the car buying experience pleasurable and pain free.....we drove off with smiles on our faces. We love our new wheels!!!!! Thank you Roy!

Lleve la Jeep Cherokee para cambio de aceite filtro y rotacion de cauchos seguncontrato de servicio comprado anteriormente.solicite revisar un caucho solamenta REVISAR y cual es mi sorpresa que me cobran $67.95 por ponerle un parche.Nunca me llamaron para pedirme autorizacion y no hicieron la rotacion de los cauchos me doy de cuenta porque el caucho a l cual le faltaba aire estaba en su mismo lugar.Pesimo servicio y dudas al cliente si se hizo el trabajo .

It is imposible to get help when you call the service department of this dealer. I have been calling for a week. I have been transfer over and over or most of the times no one picks up the phone. This is really a nightmare... not getting any car from this dealer ever again...

Outstanding vehicle purchase experience. Carlos was professional and efficient. Will definitly recommend him to future car buyers.

For the second time, around they had my car and did nothing regarding the ac problem. All day from 7 00 am , and at 345 pm ,I was told that they needed to keep the car overnight, as they were only able to change the Spark Plug They had it for 2 weeks before that and did nothing so I didnt leave it. Im not sure that it was checked out for the ac running hot and then cold as I could see the car parked when I went outside for a long time. Would have been happier, if I had been advised earlier instead of wasting my entire day.Cant believe that Dodge sells these vehicles and the guys at AUTONATION cannot resolve the issue especially after paying so much money to have them check the matter out. Frank was nice though

Worst customer service of my life, everyone in the front office is rude. Went to get my airbags done for the recall and requested to get my tires rotated as well. When I came to AutoNation to pick up my Jeep they forgot to do the tire rotation. So I had to sit and wait another 2 hrs in the office for my tires to get rotated. The only helpful person that helped me once their was their mechanic who felt bad and helped to fulfill my needs. AutoNation needs new management ASAP or they will never last as a company !!!!!

I bought a car from here using the USAA Car Buying Service. This is a good dealership to use, you just have to remember that this is a business, they are in business to make money and they will always watch out for their own bottom dollar, which is fine, you just have to remember that. The process was easy and the only real complaint I have is that they did not honor the price that I was given by USAA. They said that they can only honor those prices on their new cars and not their used cars, which depending on how you look at it could fall under the false advertising thing but whatev. The car I got was still well priced even without the discount so 🤷‍♀️. I may or may not use them again in the future. Manny & Andre were my sales reps.

Here I sit, waiting in the lobby since 11:40, and it’s 2:00, for a simple oil change. The lady who originally serviced me, noticed I was still here and claimed she was going to check on my car, but never returned with an update. This is my second experience waiting 2+ hours for a service that I could go to Jiffy Lube and be in and out in moments. It’s safe to say I will not be back, unless I have an issue that covers warranty, and can leave the car overnight. I’m not at all satisfied and feel this location should look into offering a “quick service option” for customers who need minor fixes.

The waiting time for service was entirely too long, Three hours for a Passenger Airbag Inflator recall service repaire.

Terrible service at service dept . Too many calls have to be made to reach a service advisor . NEVER GO THERE AGAIN ! I traded my car to avoid having to use them .

If you make a appointment and is only to change the oil. Prepare to wait 2 hrs for a simple oil change. The waiting room it with the people waiting it seen to be a torture room. People falling at sleep just waiting for their cars. Make sure you ask the service rep about the car. My car was done and the completion paper was given to the service rep. After 45 minutes of the completion of my car I went and ask for my car. The rep said oh yes is here take it to the cashier you can paid and go.that sit no explanation of my service and the status of my car.

The service is good and well organized

I wish I could have clicked maybe. The work, service, and friendly service department was very good. But the waiting and the fact that my car needed to be there overnight for minor repair, was harsh. I guess this is what happens when you try to service way too many customers. The employees are always busy, I felt it was just too crowded and too busy. Long lines, I try to avoid if possible.

My overall experience was great. Vron, my car salesman made everything seamless and helped answering any questions I had about my car. I would recommend anyone coming to AutoNation in Pines to ask for Vron specifically! Thank you Vron for getting me the best deal on my new Wrangler, I love it!

Customer service personnel, Eduardo was very unfriendly and unpleasant to deal with. He looked unhappy to work there with no customer service experience. I?ve gone to other Chrysler service center and was always treated with a smile and positive attitude. The guy who took my car keys had more personality and customer service friendliness, he should be a service adviser.

Stan provided an incredible hands-on experience. Would definitely recommend him to others.

La mejor experiencia en años , Roy Escobar una persona muy profesional y con la mejor , disposición , lo recomiendo ampliamente y le pongo de calificación un 10

Great customer care, a pleasant experience. Sales advisor Neville was great.

I bought my used Jeep Wrangler Unlimited few days ago. My car have 3 months warranty on the window sticker and this people are refusing to giving me my 3 month warranty😡🥺😡 do I need to take it to help me Howard to channel7? 😡

Easy, pleasant experience. The sales person Vyron was exceptional.

From the manager to sales & service everyone there are liars. EVERY vehicle I’ve purchased at this dealership has had a different problem. Never going there again and I wouldn’t recommend this dealership. Save yourself the headache and hassle of their BS.

Roy and grace were amazing. Super patient and friendly

Very courteous, professional and efficient.

I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staff are lowlife jerks, typical screw you over group of individuals. This dealership is a complete joke - Look at their reviews consistent negative reviews. Bought a brand new 2019 Jeep Wrangler that I custom ordered . Our sales person was pleasant however in the end she was just the polite salesperson running as much interference as possible with little to no success with a staff that is worthless. After I purchased the Jeep I noticed a few minor issues (1) TPMS not installed or trained to the vehicle and (2) I noticed some minor inexpensive parts that I custom ordered that I paid for that were not installed. I drove 4 hours to their dealer because of the salesperson who was very polite however it turned out to be a mistake. I made several phone calls to the service department, salesperson, management (GM) with not even a single phone call back. I have not taken the vehicle back personally because it is a 4 hour drive and have been asking for them to simply coordinate with a sister nearby dealer. I took it to a local nearby dealer however the labor would be an excessive cost just to inspect the vehicle. The salesperson tells me the service department will be calling however keep me waiting without any communication of what was really going on. After an extensive wait and not hearing anything on the status I email and leave messages with the front desk with not a single call back from service or the General Manager. Would you believe that the Service Manager Joshua Mills doesn't even have a voicemail setup at all. I guess customer service is not a top priority or any priority based on their dealer reviews. Service Department is unprofessional and simply incompetent with lack of any care or compassion. This is a simple resolution that likely would just be some labor and parts that I already paid for. I guess my only avenue to resolve will be small claims court, why should it even come to this for some basic and simple resolution. What does that tell you about the dealership, their leadership and their employees. Worst car buying experience ever. One bad experience and now people will hear my story and all about how AutoNation really feels about their customers. It's clear they just want your money and will tell you what you want to hear to get that dollar out of you. There are others that were involved in this experience that I didn't mention however the entire experience was horrible. The only positive experience came from the low man on the Totem Pole, our sales person!! Will never be back and will never spend another dollar with AutoNation or any of their affiliates for the rest of my life. This dealership is unprofessional and just cares about one thing. Taking your money and Moving cars! Very Sad! Would really like to speak to an Executive Level person at AutoNation Corp but highly doubt that will happen.

This was a painless experience, no headaches whatsoever.

Stan the salesperson and Deante the finance guy were very nice and not pushy at all. very friendly, and the whole car buying process took about only 2 hours!

I recently bought a Jeep grand Cherokee from Autonation Pembroke Pines and had an amazing experience. My salesperson Carlo Alfredo Galo sent me pics of models by text, then sent me a quote, I filled out a 2 minute application online and just stopped by to pick up my car. I could not be happier. The process was simple, fast and I got a great deal! I recommend it 100% . As for Carlos Alfredo Galo when you call. He will give you the VIP treatment!

EVERYONE I encountered, from the time I entered to the moment I drove off, was extremely helpful, friendly and professional! They made a very frustrating and overwhelming situation go smoothly. Thank you with all sincerety!

So disappointed with the service I receive here. Second time coming here since I have moved and having a terrible experience. Rude, un knowledgable staff. Service takes forever and the prices are high.

Great dealership! My salesman, Joseph Bolanos, was awesome. He made the whole process seamless. Shout out to Deante Powell who was also great!

So this is what just happened. I'm a salesperson at a different brand. I had a Jeep to lease return from a deal we just finished at my store. I bring the car over and tell the receptionist that I'm here to return a car. After a few minutes, she points out the Lease Return Manager and I walk towards him extending my hand for a shake. I introduce myself and tell him where I'm coming from. Without shaking my hand, he abruptly asks if the car had been purchased there. I truly don't know and tell him so. He says we can look it up but I ask what happens if the customer leased this car out-of-state. He shrugs his shoulders and says I can't return it there. I then asked if they offer any professional courtesy being that we work in the same business. He says no and then tells me to get out of his store! I was shocked and so I used profanity to tell him what he should do with himself. He follows me out of the showroom threatening me with violence. But the tough guy refused to give me his name and I told him to be on the look out for some new online reviews. So here is the first one. I'm not surprised. I've heard from salespeople who used to work there, customers who've been there and just other industry folk, all saying that it's the ghetto. Way to go Autonation!!

Everything perfect, very good service, I bought a car in less than an hour!

I purchased a CErtified Ore Owned and did not expect to have to change bad tires after only 200 miles on them

No communication. Waited 2 days and multiple calls to get status from service advisor Anna

Courteous & helpful

Ana was very helpful with expediting my oil change. Very nice, i hope to always have her there at the desk.

Was taken care of quickly and efficiently

I bought my 2015 Jeep Cherokee Latitude Plus from here. They really looked out for me. If I decide to buy another car, I’m going back

Went in for an oil change and received excellent service. The service advisor recommended and scheduled a technician to a upload a software update that needed to be addressed as well.

Excellent service , and professional atmosphere

@autonation your @AutoNationChryslerDodgeJeepRamPembrokePines is the worst dealer anyone can ever experience.Once you close on a sale or a lease you are in for the worst customer service experience of your life. Seriously! The fact that I’m taking the time to write this long post about this, is a real confirmation of that (I never write posts about anything. But, I refuse to let this one go). I Would list all of the bad interactions that I have had with @AutoNationChryslerDodgeJeepRamPembrokePines, but do not believe this post will be able to handle that many characters, so I remit to what I hope is last bad experience, courtesy of all of the careless people you have employed at that location and that at the end of my lease, one more time, have manage to reminded me how incompetent they are. Due to the many issues I have had with this @autonation, I couldn’t wait for the lease to end and return the car, so that I no longer had to deal with the constant disappointments. I turned my car 3 months earlier, in really good condition, with 10,000 miles less than what I was supposed to use. Yes, it had some minor scratches on the wheels, that to me are considered normal wear and tear, and it turns out they are not, anyway I know those are mine and even though I do not agree with your interpretation of excess wear I’ll be responsible for that, HOWEVER I will not be responsible for damages being charged that were not there when I returned the car. When I dropped my car at @AutoNationChryslerDodgeJeepRamPembrokePines. I asked for a inspection, at least something basic where they could confirm that at least the superficial areas were in good condition and was told that was not provided and that a third party company would review, I insisted a couple times to have some sort of receipt provided attesting to the state of the car and the person at the dealer repeatedly stated he was not in condition to do that. Fast forwarding, almost after a month and a half and after, me, proactively calling @ChryslerCapital trying to figure out what I needed to do to close my account finally someone provides some news. But, Oh Surprise! not the news I was hoping to hear [SHOCKER]. Now I’m being charged for $435 for a bumper that I did not damage and I want to now who is going to be responsible for this. @AutoNation ,You took the car what happens after is your responsibility @AutoNation. You could have informed me that @chryslerCapital would contact me and have the car inspected at my home when I went to drop my car there to terminate my lease but, you fail to do that. AND @ChryslerCapital you also failed to contact me to perform that pre-inspection, and because I do not work for your company, I have no idea of what procedures to follow even when I ask, due to all of the horrible prior experiences I requested for a formal procedure to be performed prior to leaving the car and it was denied. Now I’m left with a charge of almost $500 dollars for damages that took place sometime after I left the car in the possession of @Autonation.

Worked with Frank Williams in servicing. He was courteous and helpful and my car was ready when he said it would be.

Priced low on Ram truck. But truck was not for sale. Classic bait and switch. Stay away!! Nasty dealings. Buy at other dealer. Why put up ads like that?

My experience was tremendous Mr. Ruben Garcia Regalado who attended my needs for the purchase of a new vehicle went the extra mile with great patience to find the proper vehicle. Very professional as well follow up after the sale. I would recommend him to my friends/family to buy a vehicle. My experience very positive.

Spent Presidents Day at AutoNation Chrysler Dodge Jeep Ram Pembroke Pines hoping to resolve a simple oil change, oil leak and correct a defective turn signal bulb previously changed by this dealer. What should have been a simple process turned into a day of lies and denials. First I was told the bulb wasn’t covered. That turned out to be wrong and was covered by two years. Problem solved. Second was an oil leak during warrantee where service advisor Franklyn Williams didn’t bother to check if I had coverage and required authorization to perform an hour of labor at $140. I informed him I was still covered under power train for 50k miles and he partially agreed but informed me only if the leak was under warrantee. Where else would the leak come from if not the power train? Turns out a filter they had previously installed had a bad seal and cause of the leak. Was told no engine damage found and new oil filter installed post oil change. Here it gets interesting. I asked if they would clean the remains of the leak. Told absolutely. That was not the case. Went to lunch and in return still not completed. It’s as if people don’t take pride in their work. Here’s the real excitement. At time of drop off. I showed Franklyn a loose panel at the knee air bag. Asked if he knew how to snap it back in. Told him it was something I had noticed about a month earlier but may have been lingering but from my view not something easily noticed. At this point he alerted me to the fact this was actually broken and someone had tried sealing it by melting plastic. It gets interesting from here. I contacted my insurance company to inquire if a recent accident I had may have caused the air bag to deploy and was told this was not normal and had it deployed it would have caused considerable damage to the panel, set off codes and required replacement air bag, panel and resetting of codes. The shop would have not had done any of this without notifying the insurance company for payment. In other words, no one going to fix this for free. Upon going to pick my vehicle up from the dealer I spoke with service manager Josh Mills who told me that he can’t cover anything greater than 30 days. That pure lie. Chrysler provides two years unlimited mileage on all dealer warrantee repairs. Fact is that the oil leak proves that because that was done about six months ago. Was told I’d need to discuss with service director who was in a meeting. At this point I went to lunch. Part two. I get to speak with service director Dayniel Alfonso with Josh and my son in law as my witness and being a gear head making him my source of support against more BS. Neither Dayniel or Josh bothered to pull my record and review it. The discussion was all about no proof that the damage was from them. Went as far as printing out a diagram and explaining how the technician may have pulled the steering column without any panels to resolve that service call from July 2017. I got fed up with the double talk. Asked for a print out of that service which I have high reason to believe was when the knee air bag panel was glued together versus being fixed. Why having friends is so valuable. Took my paper work and vehicle to my son in law’s friend at another Dodge dealer where she examined my vehicle and shared the service documents with a technician. This is where I feel dumb. On the paper work is clear as day the documentation by the technician expressing they removed the knee panel to my air bag. Not to dwell on my lack of bothering to read because I was anxious to get a second opinion, I proceeded to return to the service director and show him in black and white how he had lied to me. Double down time with you have no proof we fixed that incorrectly. Told me to talk to the general manager. I’m livid now. I’m not going home until I’ve talked to the last person on the totem pole. Turns out the GM has left for the day so I’m pushed onto Jeff Humphries sales consultant. Somehow this was second in command. Lol. Oh my. He walks over to the service department and after calling me his friend and how he was here for me that final word is that Auto Nation has a twelve month policy. I informed him the repair was conducted under Chrysler warrantee but he made it clear that matter not and I need to believe him. Mind you that’s pure BS and decided to further double down by telling me that the issue I had would have shown itself in six months. I asked him how he knows that. What scientific study was this based off. Told him I’m 54 and not to BS me because he’s only insulting me. Told him I need to speak to the GM, contacting a case manager at Chrysler and opening a case with the BBB. In the end I’m going to sue. At this point he put on his big boy pants and pointed me to his legal team minute I talk lawyers. At this point I realized I was just wasting my time further so left it with I’ll contact the GM tomorrow. He then instructed me (lol) to call him and he’d put me in contact with the GM assuming he was available. I then asked how I can get on his schedule. Told me to call him and he’d handle that. I don’t know what he ate that morning or if he actually believe a sales consultant was that important but I walked I knowing further talks with my new found friend looking out for my best interest although full of lies was futile. Tomorrow I will open a case with Chrysler and BBB. They can contact that GM as I’m done. Winter of 2015 I visited this dealership looking to buy a Durango. Ended up going with Arrigo because a few sales consultants treated me like I was there wasting there time. Only reason I service there is because it nearby and because in the past when there were issues they were resolved by going beyond the guides they had to provide. Here’s the rub. The damage to this airbag is a result of a service visit that took four days to resolve because the part being replaced was either broken or defective and needed to be shipped. Four days to fix what I was told was a few hours. Technician no longer works there. All they need to do is fix this issue versus using the “you can’t prove we did it” mantra. Perhaps it actually works. Not this time. I don’t just go away.

Customer service was great,they really worked with me and got me into the vehicle i wanted.

My experience with the sales and financial where amazing but the service department in plain English sucks I drop my car and nobody touch it for 4 days until I show up and complaint

Super nice customer service, I’m very happy

4 Stars The representatives from sales, Carlos, and finance, Grace, were professional and courteous. Most importantly they did everything they said they were gonna do. Overall it was an excellent car buying experience. But like all car buying experiences, it takes too long.

They give good service but this was a software upgrade that took 2 hours after telling me it wouldn't take that long. I should not have had to wait so long.

Great service experience, and outstanding customer service from service advisor Gilbert D'Paz, he really made feel special. Definetily will repeat my service there.

BIG MISTAKE, do not do business with them! We have Made many businesses with auto nation, recently on November 14th we leased a new Jeep (AutoNation Pembroke Pines, FL) and traded in my Chrysler Van. Long story short, will not recommend doing business with them, the lack of professionalism and customer service is incredibly wrong. Here we are, a month and some change later, and my van is till has not been paid off, although all remaining payments were added into the financing of the new car leased, which I have already made a payment for, still after about a daily call and two visits to the dealership they have not manage to pay my van off and now is affecting my credit. No one will take ownership and solve the issue, all we get is that we will be called back and no one calls back, or does anything about it. Stay away from this dealership! Ohhh and i am still waiting for them to get back from to us from our visit Friday ...

If you endeavor to have your time, property, or self treated with even a modicum of respect, you'll avoid this place like the plague. This isn't based off of just one experience, either. Chronologically, but incomplete: - I was brought in by a salesman with an incorrect description of the car - The car I bought needed a sensor replaced, so I set up an appointment for the next week. When I arrived, I was told that I had no appointment on the books but "[I was] lucky" because they had the part I needed. - Some trim literally melted off of the car, so I called to set up an appointment. I requested someone call to make sure we're talking about the right parts before I make the hour trip down there. That was a year ago, I'm still waiting on that call. - Another sensor issue with the car, so I make an appointment a few days in advance and take the day off work so I can get it done. 2 hours of waiting, I'm told my car is next. Another 2 hours, I'm told it's almost done. Another hour and a half, I'm told that they hadn't started on my car yet and the technician was leaving for the night. - After having to call every day to find out the status of my car this last time, including several 15 minute cycles of navigating phone menus and being disconnected, I go to pick up my car to find that everything in the cabin and center console had been placed in a box for safe keeping, but said box has grease all over the inside. I understand that they're not responsible for the contents of my vehicle, but does that give them free reign to crush holiday gifts and smear motor oil on things? Because I have to give one star instead of zero, I can say one nice thing: The service adviser Melissa is friendly.

I had a great first time experience at this location. Friendly and knowledgeable staff. I think I’ll make it my go to dealership.

Just leased a 2019 Jeep Cherokee LTD 4WD. I advised Jeffrey (Internet Sales) via email exactly what I wanted, and he found it , priced the payment to my budget, and had it brought to his store. I just had to go there to look at, test drive, and fill out the papers. Quick and easy!

The whole process was very quick and painless. We went in with a budget and our salesman Andre kept working with us to make sure we could meet that budget and is the reason why I got the car I got. Look forward to coming back for my next lease!

Sera Bruno was spot on with my needs including picking me up at the airport to come to the dealership.

I am very happy with the services and the associate who take care me,very knowledgeable 👍👍

They hide my vehicle for over a month and still left to issues unresolved or unchecked. Their communication was a Nonexistent and trying to get anybody on the phone was near impossible. Still having issues with my Jeep Wrangler JL. Worst vehicle I have ever had.

It feels that every time I go info for a maintenance check up the price is always getting higher. It feels that I am being charged for every little thing. Starting to feeling like I am being taken advantage of. Also, I was supposed to get a car wash and that didn't happen.

I’m sad that it has gotten to this point with AutoNation Jeep; that I even have to write this review. I was referred over to Carlos Q with high recommendations. On Oct 23rd, we texted back & forth & was provided an amazing offer that I came in w/my husband to test drive the Jeep Compass. The color that I wanted wasn’t at the dealership, so we test drove a red compass that would have the exact same features that the blue one would have (once delivered). We put down a deposit & came back on Sunday (the 28th) to pick up the car. Arrived on Sunday, only to discover that the blue Jeep Compass did not have the same features at the red one. Granted, this was not Carlos’ fault & he was sincerely apologetic about the mistake. The dealership knew it was their fault but unfortunately, the sales manager that was on shift that day was a total dick & kept trying to push the red Jeep Compass onto me. It was clear that he was more concerned with pushing all the 2018 inventory he had on his lot instead of trying to rectify the situation that the vehicle I was promised was not delivered. He pretty much asked me 5x why wouldn’t I take the red Jeep & finally when I raised my voice & got upset was when he was like “fine, give them their deposit back.” He was super rude and unprofessional. We asked to deal with Juan T (the sales manager we dealt w/that previous Tuesday) & Carlos promised to try to resolve this. Monday rolls around & I was told that we were able to get the exact Jeep Compass that I wanted on Tuesday (this time in silver.) On Tuesday I was told to come in at 4pm to pick up the Jeep. 3:30pm rolls around & the car still isn’t delivered. At 6:15pm I received at text from Carlos that they were working on getting my car but not having luck & now he was waiting on a response from another dealership. I texted back that I was under the impression that the car was being delivered, thus confused about the text & asked if he could call me b/c I was unsure of what this all meant. It wasn’t until 12:30pm that I finally received another text (after calling & having to text AGAIN) that the car was already sold that same day at the other dealership & the 2018 Jeep Compass was unavailable in all of SE Florida. But they are NOW able to get me a new lease on a 2019 (hmmm..surprise/surprise). I was told to contact the sales manager Juan T to speak about this. Juan T said he would try to honor the same offer I was given on the 2018 Jeep Compass and he would call me back the following day. Thursday (Nov 1st) I did not hear back from Juan T, I called/texted & never received an answer. FINALLY heard from Carlos Q on Friday (Nov 2nd) that he would check on programs for the car now & he would get back to me. Have not heard back from anyone from the dealership again & decided to take my business elsewhere. ONE WEEK LATER, (after this entire ordeal) went down, I’m a proud owner of a Rav4.. in the color that I wanted! I am quite disappointed in AutoNation Jeep Pembroke Pines & how they handled everything. I put off writing this review in hopes that they would redeem themselves & rectify the situation, unfortunately that did not happen. While Carlos Q was very professional & not a pushy salesman, it was very upsetting when I never heard back about the leasing programs for 2019. I believe that he did try his best up until the past few days. I just hope after this review that this situation never happens with another customer again.

Deal with Mo, he's the man!

I only had to wait 2 hours, instead of 4, they do great work and a fair price.

Really was satisfied with overall experience. Friendly staff and great salesman. Happy with new car. Hope to have a great experience with my new car.

😀 Team I bought My second Vehicle at AutoNation Chrysler Dodge Jeep Ram at Pembroke Pines, I bought Two Vehicles there in a time span of 3 years, I deal both Times with Stan Morton I would recommend him 110% He is Honest and tries to make sure you leave with a smile he goes beyond what I seen out there, He cares. Lord willing I plan to revisit them in a few years to Buy a new Vehicle Lord willing. God Bless.

Took in my 16 Dodge Journey for an oil change and recall, Mr. William's took care of everything! My car was ready in under 2 hrs. Perfect service and price!

My leasing experience with Stan Morton of AutoNation was something worth writing about. From the moment I walked through the doors and was greeted by Stan, who was waiting for me with a freshly washed new Jeep Cherokee for me to test drive, my experience kept getting better! He had a model selected with all the options I was looking for. No negotiating on price was needed, it was within what I had budgeted. The application process that followed took less than half an hour too! The whole experience, including the test drive took under 1 1/2 hours. I highly recommend AutoNation, their sales and financial departments are the best!

Excellent Customer Service and more

Excellent customer service from the service area to the dealership. Michael Lewis nice sales person and Deante Powell The Best un finance.

Just left your dealership and Luis Cabera’s decided to say that we cannot drive a vehicle will never come to this dealership again.

Made appt to see two jeeps. Traveled over an hour to discover neither Jeep was available: one was sold and the other was at another location. I had to drive the salesman to Weston to see the other Wrangler. This experience took hours, but I bought it. Had to wait a few days for “safety inspection and maintenance” to be completed, and there were two open recalls. When I went back to get it I was also there for hours. Somehow they are over staffed yet very little gets done. Completely unorganized. I literally had sales calling me WHILE I WAS THERE. After finally completing the purchase, I took the vehicle to Firestone. Here’s what was found and repaired $1100 dollars later: active leaks in both oil pain gaskets, active leak in the rear differential, front left wheel ball joint was so bad the mechanic could wiggle the wheel over an inch back and forth, both front fenders were missing bolts and were loose. I love this Jeep but the entire process was like a labor of love. I won’t be returning to autonation nor will I recommend it. They are on the lower end of a sleepy industry.

I purchased a new Ram 2019 Limited on April 2018, an after having the truck for 3#weeks the right rear brake started to make a noise. I had returned the truck they had resurfaced the rotor but the problem still remains to this day they even had a Master brake mechanic their one morning to check it out, his diagnostic was breaking in the brakes & rotor until the 2nd oil change but the brake noise has gotten worse on this truck. I am a true Ram owner I love their trucks this makes my 3nd RAM. PLEASE FIX MY TRUCK SO I CAN ENJOY IT PROPERLY, THIS TRUCK SUPPOSE TO BE MY RETIREMENT TRUCK........

I am not satisfied with the quote of repairs done on my vehicle and the final price which included coupons came up to a higher amount than the quote and the service person has not provided me with an explication as of yet. It has been two weeks and two emails and no response.

All around outstanding. They are on top everything . Autonation on 136 Pines Blvd is without a doubt a notch above the rest.

The only good thing about my experience was Melissa. Everything that could have gone wrong with the actual repairs did (from the mechanics repeatedly getting the wrong car part to fix my fallen car door window to putting on two new tires when I had only requested one). Repairs that were to be same-day, were not able to be completed on the same day and, in fact, I wound up spending three days (Tuesday through Friday) without my car (with no loaner available) when I needed it the most (my first grandchild was born on Wednesday). To make matters worse, the window repair resulted in somehow damaging the mechanism that locks/unlocks the door with the FOB requiring me to spend additional hours waiting for that to be fixed when I went to pick up my car on Saturday morning. All this, not even taking into account the constant back and forth phone calls (NOT from Melissa) while I was in the hospital trying to take care of my daughter and new granddaughter. In the midst of this chaos, I want to make sure that Melissa receives appropriate kudos for taking charge and doing everything that she could to manage and ease this situation. She is a very personable, competent, and professional representative of your facility and a wonderful asset to your company. Thanks, Melissa, for everything that you did for me in the midst of this patience trying situation! Maria Barreiro

I went to do a recall on my Dodge and that work was fine. But, when leaving I realized they had damaged my driver's door electrical controller. one the employees took the car to the back to be revised for that matter. then she came back and told me that they did not touch that that it was not their fault it had been broken. They showed very little concern. I feel that was a very poor customer service. The technician could have explained to me how he never got to touch that. But in the opposite it was like we didn't do it then off you go. thank you. They did not have any prove that was broken when I first got there. It was a simple thing just to apologise.

They made me go there more than once for the same reason

Sales person was very attentive to my needs throughout process. Management was willing to provide high customer satisfaction. Overall, Good product.

I love that place and would enjoy going back if I have the need

They must hire a new service staff beginning with the service manager he is a joke do not buy any dodge jeep or fiats then maybe the general manager may take an interest about the service deptarment

Melissa Moria is amazing !!!! Thanks

Horrible experience I don't recommend this dealership in fact I bash the dealership to everyone I talk to and on social media. Beatrice Perez and the whole team are just horrible people. They clearly knew they were taking advantage of my mother when she dropped the car off. I hope someone takes advantage of their mother or child like they did to mine. I'm sorry you don't do that to your customer when they pay a monthly payment to the company. Just completely unacceptable and I hope my story stops at least one person from buying from your dealership, which they tell one person and so on. Also they told her it would be ready the same day and it wasn't. Just a horrible team you have in your customer service department. I still don't understand if your car is under warranty how do you charge to look it to see what is wrong with it? I hope this stops you from going AutoNation Pembroke Pines and dealing with Beatrice Perez. GO SOME WHERE ELSE!

Muy mala, en la sección de mantenimiento al carro “mopar” no toman al cliente con seriedad y responsabilidad, muy impuntuales no lo recomiendo. Esto pasa en el car service “mopar”

Outstanding service. The sales representative was very engaging and polite. Did not experience any high pressure for a sale.

Had excellent service, buying my car was easy & fast, i highly recommended it

I had a really good experience buying my car and the process was easy & fast, i highly recommend it

Great experience, honest and fair pricing.

I gave them one star because there is no option for a zero. I had an appointment which I scheduled 8 days prior to address 2 recalls on my Chrysler Pacifica this past Saturday, August 18, 2018. I dropped the vehicle off at 9:30AM and was advised it would take a couple of hours. They would call me. At 3:30PM I called Melissa in Service (my assigned service rep) since I haven’t heard anything. She advised they were still working on one recall software update and could not get part for the other recall. She had no valid explanation as to why I was not informed of this earlier other than she was busy and they didn’t tell her. Whoever they are.... When I picked up the vehicle, I was advised by her to call on Wednesday - she even provided her cell number - to see if part is in for this Saturday to repair. I left multiple messages for her on her cell since her direct line in service doesnt even have voicemail. No call backs. Called back this afternoon, Thursday and spoke to service rep Melissa who advised me to call back on Monday to see again to see about the part. . When I asked if I could get part at another dealership service center, she said go ahead and call them. She didn’t seem to care. Didn’t even offer to call me once the part arrived. Horrible service. Oh! And the manager Josh on the day I dropped car off didn’t even acknowledge any customer waiting for assistance. Instead he went behind the counter to each service rep and told them they needed to get 10s on these customer surveys or their jobs would be on the line.

First and last time buying anything from this dealership and perhaps Autonation all together due to the absolute WORST experience with the service department. They constantly fail and this last time really did me in. Unfortunately I purchased the extended warranty and have had to deal with the terrible customer service and completely unorganized service team. Every time I’m in there people are complaining, having problems and it all sounds like the same issues I’ve personally had so it’s a consistent theme. The local car rental companies won’t even work with them and out their customers in rentals because they too have problems all the time. I was literally dropped off by the Autonation shuttle service at Budget Rental Cars with some sort of confirmation number and the guy at Budget laughed and said “I don’t know why they sent you here, we keep telling them that we won’t work with them because they don’t pay their bills”. Had to have that guy give me a ride back to Autonation and was told by the Service Managers “What do you wamt me to do, we have no options for you”. This is after my third visit up to drop my car off when I was told they had a loaner for me but when I get there they don’t. Had to pay out of my own pocket, even though the warranty I bought is supposed to cover a rental, and now I have to fight for a reimbursement and wait who knows how long for a check. Is been 3 days and I can’t get them to tell me if and when I will be reimbursed. I could go on and on but it seems from all the reviews I’ve seen that it’s a common theme.

excellent experience in the lease process. love my pacifica and Ed was a great salesman's focusing on what i wanted and taking the time to assure i was happy.

No waistline time, took care of the deal quickly and with no games

No commitment to satisfying customers requests for vehicle needs

Dishonest, shady, untrustworthy service department. Absolutely atrocious. Brought my car in for a specific service that I went over with in detail with my service adviser. Of course, he apparently didn't listen to a single thing I said and even though I brought a car in that was running and driving fine, I was given back a car in "limp mode" (i.e. inoperable). Management was equally as bad...blew me off and gave me the same smug, indifferent response every time I tried to speak to the supervisor. Then upon leaving I was given my invoice which had a blatant, flat-out lie on it written by the service tech about what happened to my car (said I "insisted" he do something he didn't recommend...100% not true. Pull the tapes and listen to the convo). I was told he "would look further into it" after I provided HIM with a part number that he didn't even have, because he had no idea the part even existed (his words, not mine). Absolute joke. I'll never buy another CDJR/Mopar product again because of this. I hope Fiat goes bankrupt.

Wonderful Service, They found the problem with my car and fix it fast!!!

Always a great experience, I’ve purchased 30 Jeeps from this location!

I went to Miami Lakes Automall prior to visiting the Pembroke Pines location. Let me just say the customer service is night and day! The Miami Lakes location is HORRIBLE. So I decided to try a different location, my experience was much better and I left the lot with a 2018 Grand Cherokee �

i have had it with all the bad service from this dealer, we took our car on Saturday to do Service they were supposed to change the oil, and some guy recomended for us to do alignment and filter , our car didnt need that in the 1st place , we just needed to change the oil, after they did the alignment, now the car is not responding correct and the car is now pulling to the right horrible , not only that, my wifes sunglass $195.00 ray bans as wellas my pair that were in the car were stolen from inside the car, its incredible that we called today 7/30/2018 , because i or she cant go iver there bc we work, no one is helping us and there now treating us like we are not clients or customers im gonna make sure everyone knows the kind of place your taking your car to....

I had a very good experience doing the maintenance of my car at AutoNation Pembroke Pines. Both the person who received my car and the person who took care of it were very kind and professional. Beatriz Perez was the representative agent and she called me a few times during the day to make sure that I knew exactly what was going on with my car. I appreciate this kind of attention.

Great customer service at the personal I interacted was awesome and ready to help

Benefit of factory trained technicians familiar with brand

Last year I purchase my 2017 Pacifica. I have to say I have loved it until this month. But the car was so easy with my internet salesman. Within the last month I am at my breaking point with this van. I’ve only owned it a year and I’ve had 4 recalls on it, not to mention one time it shutting off when auto breaking engaged. I’ve reached out to automation in Pembroke Pines to try to get some help on these issues, but no one will return my call! I’ve asked to speak to the service managers and sales managers, left multiple messages and nothing. As of mom of three I was refused a courtesy car and was offered no help. Not sure how I’m supposed to transport 3 kids in an Uber with no car seats... you would think they’d be more willing to help because of the liability.

Horrible Customer Service Experience. I have a new 2017 Jeep Wrangler that came with the GFGoodrich all Terrain Tires..... After only 10,000 miles the Jeep starting making a weird noise (sounded like a flate tire (it was so loud)... After inspecting tires, I noticed the two front tires had the outter layer row of tread was worn down and uneven with the following rows of threads (they look like small blocks per row) so imagine driving and one of the squares are uneven. I went to Autonation Jeep Pembroke Pines service dept and WHAT A RUNAROUND!!! THEY ARE THE WORST. I was told by Assistant service manager that this "Tire Problem" was not the first he had seen on these Jeeps it was a "very frequenst occurrence" and with that they were not going to even look to make sure there was an allignment problem or anything until I raised a fuss. Finally Service took it to assess tires and stated there was no issue with alignment or any other problem that would wear the tire down that way, it was a MANUFACTURER ISSUE. I dont do any off roading or drive through any rough terrain. I live in Florida and I do city driving mostly. I was sent by service center to deal with tire issue with Chrysler Jeep (they bounced me back to Service Center) Service Center bounces me back to Chrysler and to file a warranty issue with them.... I then call for the 5th time and then told to call BFGoodrich who then tells me to take it to any BFgoodrich Dealer which I did and wouldnt you know it, they tell me its a front alignement problem it seems and based on the tire thread they would pro-rate tires and I would have to buy new ones just for the front becuase they are like brand new..... What?!

Quick in and out. Much quicker than I usually experience there.

Dropped off my vehicle for a recall. Made an appointment and was there a few minutes earlier, I was told the repair would take 2 to 3 hours max since it was computer update and nothing mechanical. 5 HOURS LATER, I contacted them and they said "oh yea, your car is ready". It shouldn't take me having to call them 5 hours later when the repair was already done, especially since my appointment was first thing early in the morning. Then when I got there, they brought me the wrong car.... xxx? This place really needs to get it together. Don't think I'm take vehicle the next time.

First and foremost, I wanted to give a shout out to my salesman Stan Morton for an awesome attitude and securing my new Jeep Wrangler order within 3 weeks (it was promised to me within 6-8 weeks). The whole transaction took less than 2 hours from the paperwork, to trade in (thank you Jorge) to finance (thank you Salvatore), to me driving out the door. BTW, make sure you ask about Jeeps warranty! I had to ask twice to make sure he was saying it right. Jeep has an unlimited year and miles warranty for while you own it. Yeah, that's right lifetime warranty (as long as you own the car),...BEST DEAL IN TOWN. Car looked amazing from the detail department to my full tank of gas. I have to say I enjoyed my first Wrangler so much I needed to get another. Jeep did one hell of a job with the new look and body down to the new transmission and the drive is much better than I anticipated. The new computer and Apple Car Play is killer and I'm still learning. The park system with blind spot adds so much safety features to this kind of truck that is should be a necessary item in everyone's new Jeep. The new top operates so much easier than my old one and one person can do it with ease. George Rossi, you have an awesome team over there and should be proud. If you need help with a new Jeep, call them at Jeep of Pembroke Pines!

Very helpful, and pleasant

Didnt want to write this review but after this week and dealing with the worse customer service ever its need. maybe a change will happen! We originally have been doing our service at University dodge but due to their poor service decided to come to Auto Nation dodge. Even bigger mistake! Dropped our vehicle off on a Saturday and advised the Service Advisor that we would be out of town therefor we could leave the truck there for the week for it to have some warranty work completed on it. Called on that monday to inform us what the problem was and that they cant fix it for another 2 week but will try their best to do it that week..ok fine. By that friday got a call saying that they couldnt do the work because they didnt have time we told them ok we will come pick it up. Came to pick it up and was told the truck was torn apart and that the tech was not there so they didnt know what was going on. Called the next day and was told the Advisor was not there. After 3 days of trying to find out whats going on ..so we started trying to get a hold of the Service manager. NO WHERE to be found, called Dodge customer service and they Couldn't get a hold of the manager, went in person waited and hour and STILL COULD NOT get a hold of manager... they had the car for 2 week even after we told them a week prior that since the work was not done that we would pick it up which means they went ahead and did the work without authorization. Left us without a vehicle for 2 week NO LOANER and still no calls from the manager

Eric Skeen- smoothest car transaction ever. He was very professional and would recommend him over and over again!

After a long day of car shopping, it was a pleasure stepping in Jeep Pembroke Pines. Pedro Reyes was an awesome salesman. He knew his stuff and he got us a GREAT deal for our Grand Cherokee! I’m so happy with my car and with all the obstacles that we encountered, they made it happen! Thank you guys ��

Shakira Ramos was wonderful. Dealership was nice, people were friendly, waiting area was good.

On December 28th 2017 my Dodge Journey broke down. I had it towed into the Service Center at the Dealerships where I bought it. I was told It was really busy and that the Technicians would look at it and let me know what the issue was. Later that day I got a call from the Service Rep and she told me that the problem was not covered by my warranty and that it would cost me about $850 with parts and labour. I said ok but then they told me the part was in Orlando and it would be there on Fri or Sat by the latest. So Saturday I get a call telling me the part that came in was the wrong part and that the part my car needed (heater hoses) was on backorder and its not them its the Supply Company and its for all the state of Florida. Then I was told they would do the recalls on my car and as soon as the part came in they would call me. They had my car for 3 weeks before I finally said enough! I want my car back but then the Service Rep said I got good news and bad news. The good news was that my recalls had been done and that the part had come in but the bad news was that the Technician said my engine was making a noise and that it wasn't a good idea for me to drive it after the work was performed, but that they should do a tear down to see what is wrong with the engine and that it would cost me another $700 to see what the issue was. I was like just put the part in and I will tow it out of there. But then I was told my car wouldn't be ready till Tues maybe Wed. I also reminded the Services Rep that my car was still under warranty but she told me they would still have to do a tear down on my engine to tell me if it was covered by the warranty. I said no to the tear down just replace the part and I'll tow my car out of there. So Tues come and goes and my car isn't ready Wednesday comes and I get a call from the Service Rep, she says the Technician who was installing the Heater Hoses was looking over my warranty and thinks whatever is wrong with my engine is covered but he has to have a Master Technician look at my car. I said ok how long will this take? Service Rep tells me its still really busy at the Service Center and that the Master Technician can look at it in a few days. Well those few days turned into an additional 2 and half weeks. I FINALLY got my car back. The warranty covered the engine but not the heater hoses that were backordered for 3 weeks. They charged me $777.98 for parts and labor that I later found out from another Car Mechanic, they would of had to remove those parts to get to the engine which by the way I had a blown head gasket. Also I had asked several times for a loaner or rental car but they never would get back to me or they would say as soon as a loaner came in they would see what they could do. But that never happened either. I paid $944.54 out of pocket for 6 weeks of car rental and then was told that Chrysler would reimburse me as long as I saved my receipts. That was not the case they only cover 1week of rental and they had my car for 6 weeks and lied about what really needed to be fixed so they could get some kind of payment from me. They never called with updateds I constantly had to call and find out where they were at with my car. I will NEVER bring any car I buy to this Service Center again! About 45mins after I finally got my car back the ABS Brake warning lights came on my dash. They supposedly worked on a recall for my ABS Brakes and now the warning light stays on and I called my Service Rep about it and she Never returned my call. I am done with that Service Center I will NEVER go there again and I tell everyone with a car problem Not to go there either!

Will never make another purchase here because I don't want to be stuck with their service team. The sales and finance teams are excellent. Unfortunately, you deal with those teams for 1 day then get handed off to Service for the rest of the life of the vehicle. This is the worst Service team I've ever encountered. My brand new $80K truck had an electrical issue and it took them over a month with repeat visits and finally holding my truck for 2 weeks straight, to resolve the problem. I took my truck back the following day having noticed the chrome door handle on the driver's side was COVERED in scratches. The mechanic that worked on it didn't know the cause, I didn't know the cause, and the Service Manager (Mike) agreed it was not caused by my ring and that it was likely damaged at some point during the time it was in their shop. He said he'd cover the repairs and order the part. He never ordered the part and he quit. The new Service Manager and Service Director are refusing to replace the part at their cost, but they are willing to split it with me which I find absolutely ridiculous. Now their mechanic is denying he heard anything about it although he was standing there when the previous manager said he'd accept responsibility, so it's likely they told him he'd have to pay for it if they fix it for me and got him to lie. Don't tell me to call the General Manager in a reply like you have on all the others. I already did that and left a message with my phone number. He hasn't called me back. Have him contact me here if he'd like to discuss further.

I was very impress with the service, follow up and attention that Danny the director of the service department was giving each customer and how he was working closely with his employees to make sure they were giving great service with speed and expertise. I will defiantly continue to service my two cars at this Dodge dealership and also recommend them to all of my friends. Great job !!!

Horrible experience! I left my car at the dealer and left it there for 5 days when I was supposed to get it back in 3 days. When I call to ask about it they lied to me. They didn’t even check my car. I feel like I didn’t even get an oil change. No communication! I had to hunt these people down. It was so unacceptable! Do not take your vechile here please. There is so much more to This story but I’m keeping it short. If there was a zero star rating I would give them that.

Service Department has the worst service I've ever encountered. I made an appt for Monday 8am. It's now Tuesday 1pm and my Jeep hasn't even been moved from where it was parked. No one has looked at it to diagnose the problem. What's the point of issuing appointments if you don't follow them? This type of service is unacceptable. Oh and trying to get a hold of anyone on the phone... Catastrophic Failure... Spent 2 and a half hours calling and no one answers. When they finally did, I waited about 15 minutes on hold to finally speak to the service advisor. All I can say is Thank God for Melissa! On Wednesday she took care of business immediately!!!

Excellent customer service and a great service department.

I knew what i wanted when i showed up and Vyron hooked me up. Great experience

After purchasing a car and them not being able to deliver because of some problem #autonation had with the title they've been holding on to my money for 3 months and I still cannot get a check sent to me! The car NEVER left the lot as it was supposed to be shipped, but my check was cashed right away of course (it was paid in full). This HORRIBLE company that is operated by the most INEFFICIENT, UNPROFESSIONAL group of people can't seem to respond to an email, answer the phone, text messages, etc. I've been told for over a month that they will be mailing me a check and I HAVE YET to receive anything. I'm sure they're earning some nice interest with MY MONEY that is sitting in their account... I wonder who's going to be refunding me for all the TIME and MONEY that I've lost?!?!?!

There is no knowledge of customer service none best thing to do is not to buy a Chrysler Dodge or Jeep no need for service then

After purchasing a car and them not being able to deliver because of some problem #autonation had with the title they've been holding on to my money for 3 months and I still cannot get a check sent to me! The car NEVER left the lot as it was supposed to be shipped, but my check was cashed right away of course (it was paid in full). This HORRIBLE company that is operated by the most INEFFICIENT, UNPROFESSIONAL group of people can't seem to respond to an email, answer the phone, text messages, etc. I've been told for over a month that they will be mailing me a check and I HAVE YET to receive anything. I'm sure they're earning some nice interest with MY MONEY that is sitting in their account... I wonder who's going to be refunding me for all the TIME and MONEY that I've lost?!?!?!

Autonation is wayyyy overpriced in every aspect. They excessively over charge on parts and labor. I got the part I needed at another dealer for 30% of the price Autonation was charging (that’s a big difference). On another occasion I went in to buy a car and it was marked up about 20% higher than dealers in the area. They will no longer be getting business from me. Complete rip-off.

Excelente. Muy buena atención y servicio rápido. Espero continuar mis mantenimientos del vehículo con Uds.

Awesome experience! Ed and Gracie were excellent! The process took 4-1/2 hours but the facilities were nice and they were working hard to get me the best deal!

I had an appointment this morning I scheduled in advance online for three minor concerns. The front driver door doesn’t stay open, replacing a couple fuses and some concerns with my radio (probably an update) it’s my only day off, so I scheduled it early and to wait for it. I get there to the advisor asking me “you’re dropping it off right?” I said no my appointment says I’m waiting. He rolls his eyes and says well there’s 30 cars in front of you so we won’t even look at your car until tomorrow morning. Why did I schedule an appointment IN ADVANCE to wait and NOBODY called me days prior to say, hey were 30 cars behind I know you scheduled an appointment to wait but we really cannot take your car tomorrow morning. Don’t take new appointments if you’re 30 cars behind!! I called the general manager, service manager and customer service. Cannot get a single Person on the phone. This was my first appointment with my Durango. I had a Ford Explorer before and I wish I would have stuck with Ford.

Great experience, they got me the car I wanted for a great price with no hassle . They did what ever they could to help me get the car I wanted they even jumped through hoops got me . They were very honest an cared about what was best for me rather than making money .

Took my 2010 Dodge Charger in for recall and warning light indicators ... needless to say the service was phenomenal ... service advisor Hugo kept me abreast on everything that was going on with my vehicle ... I was thoroughly pleased ..

Mr. Hugo Alvarez was the best attendant to make a client satisfied. He is the best professional I ever worked with. Thank You Hugo!

My husband would take the car all the time, he passed away and I had no idea what to do. They where patient and spike go me in a matter that I would understand. Very grateful for everyone at the Service Dept.

Excellent, worked around my schedule, gave me an excellent price and service

My service advisor Beatriz was excellent! They fixed my car in record time.

Shakira was EXCELLENT. She is very polite and knowledgeable.

Took two hours for an oil change! Didn’t seem to bother them much either...

Helpful sales staff and financial group. Nice facility.

Was help by customer service Melisa and Cristy very Nice and it help in the disappointment , the car was drop Saturday to check on Monday and was ready on Tuesday , wen I pick up no detail done one of the issue noice slight rattle still exist and parts of the vehicle were not reassembled wen I pick up , had to wait an hour back and forth for a mechanic to replace The loose part not assembled of door panel and at all this thanks to the mention great help the manager No we’re found , I’m sorry to mention all but it may help down the road others disappointed customers in The future amd this is what is all about for future Business . TY

Absolutely the best buying experience I've ever had

The only good thing about my visit was the calm nature of the service advisor. I had a 7:30am appointment and It took them a day and a half just to perform the diagnostic check on my car. The loaner car was dirty, smelled like smoke and had an almost empty gas tank. The repair was expensive and they tried to upsale me $700 worth of unnecessary repairs like $69 for an air filter that costs $10 at pep boys. Don’t go to this dealer unless you’ve got time on your hands and the patience of a saint.

I filled out an online form and heard directly back from Ed Sweatman. He hit the nail on the head with what I was looking for and found me a great deal on a Ram 1500. The sales team answered every question without being pushy or aggressive, for me, this was a perfect transaction.

A recall turned into a 4+hour wait. Sat for 2 1/2 hours, went to ask how much longer and was told another hour or so, walked out and saw that they were just taking my car back to be worked on. Now mind you, I set a 10am appointment. Not a good experience at all

This dealership is pathetic . We took our Town nd country in to have checked the key site, they told us it need repairs. After the first repair the ABS light was on. The car didn’t even make it off the lot. Then we were told it was something else. Out repair bill was now over $1000.00. When we drove this time the light was still on and the battery kept draining when it sat for more than an hour. They have now had the van for over 8 months and now tell us we need to have the wiring harness replaced and that we have to pay $3800. And this may not fix the problem. I spoke to Benny Dominguez, president of south area, he is a joke. Trying manipulate the situation to their benefit and then lying and finally not taking any accountability for the damage they did the the van. Making excuses after excuses. Refusing to fix the mistakes the service technicians did. I have called corporate, spoken to GM, managers and customer relations... No help whatsoever. Autonation is a scam and filled with true “ used care salesmen” mo matter the position who say they want to help and make it right but just bullshit their way out of accepting responsibility for their actions and correcting the problem. Never ever go here!!

Great customer care! The service and repairman went out of their way to make sure my chrysler pacifica was being taken care of.

We took our Jeep in for service and Harold, the service advisor, was very professional and helpful. Our car was serviced quickly and he was very responsive.

I took my 2015 Jeep Grand Cherokee in for a recall made an appointment for 8 am they said it would take 3 to 4 hours and at 2 pm the car was not even looked at yet, after sitting on hold for 20 minutes they finally told me that ! I asked to speak to the service manager and he tells me they are still finishing up cars from over the weekend . Please tell me why you would take an appointment tell someone an approximate time knowing it is not going to be completed ! I took my car no work was done to it I will never go back there ! Bad customer service in there service department !!!!!!! 0 stars

Ed Sweatland was knowlegeable and helpful. Salesmen like him go a long way to dispel the harsh feelings people have for carsalesmen! I would definitely buy a car again from Ed---he was low key and did not exert any undue or unwanted pressure.

Very easy customer experience. No hassle, no pressure, easy terms and financing made easy. All advisors seemed to be working in unison as to make the sale.

Everything great, Damaris is the best, very professional

JUST WANT TO SAY THAT IVE BEEN TO THIS DEALER SEVERAL TIMES AND ALWAYS HAVE AN AWESOME EXPERIENCE, JEFF HUMPHRIES-SALES, JORGE ZALDIVAR-SALES MRG AND SALVATORE RUSSO - FINANCE MGR, THIS IS THE WINNING TEAM, ALL TRUE PROFESSIONALS AND WOULD HIGHLY RECOMMNED THEM TO ANYONE. THEY ARE THE REASON WHY I SEND FRIENDS AND FAMILY OVER THERE. Carlos Carmona.

JUST WANTED TO SAY IF YOU VISIT THIS DEALER, SEE JEFF HUMPHRIES-SALES, JORGE ZALDIVAR-SALES MGR AND SALVATORE RUSSO-FINANCE MGR. THIS IS THE WINNING TEAM. TRUE PROFESSIONALS.- JUAN CARMONA

We had purchased a 2018 Red Wrangler Unlimited Sport back in March,four my wife, at a GREAT deal! My daughter loved it so much, I had my salesman Pedro Reyes find me a beautiful used 2014 copperhead red Wrangler Sport for her at a GREAT price too! To top it off, Pedro helped me surprise her with her FIRST car! It was a wonderful experience for her. Overall my salesman Pedro Reyes & finance mngr. Deante Powell made purchasing these 2 vehicles a real “No Haggle & No Hassle” buying experience and should be commended by AutoNation for their excellent customer service. I look forward to doing business with them again when I get ready to buy my 2019 HEMI Ram pickup!

My husband and I bought a new Chrysler Pacifica 2017, since we made this purchase we had the worst experience of our lives. It all started 3 months after we bought the car. While I am driving local speeds, transmission kicks. The most terrible thing has been dealing with the Dealer's staff, starting from the General Manager, we are filing a complaint for all the irregularities that we have found. For example, on the day of purchase we made 2 checks, one for the down payment and another for the purchase of guarantees. The reason, because we did not want the purchase of the guarantees to be included in the financing plan, it was to save interest and so that in the event that in the future we cancel the guarantees the money is reimbursable to us. After 1 year, we request the cancellation of the extended warranty because Chrysler gave us this guarantee without cost, the surprise was that they could not refund the money because it was included in the financing by mistake, then the refund would be sent to the Lender's name . We talked with the financial supervisor of the lender, after explaining and demonstrating our situation, they authorize the dealer to issue the reimbursement check in our name, but, the General Manager of the dealer does not accept it, in spite of having received the message directly from a customer service representative of the Lender and despite having accepted the mistake made by the dealer. This is just one example of many other irregularities found in different areas of service offered by the dealer.

Service was great, we got a better deal than we asked for without drama

Been here 4 tines. First 3 terrible. Slow. Don’t call you back. Waiting area terrible. Shuttle terrible. At least plenty of Uber’s. This 4th time though Ian was my service guy after the original service person ended up not being there for our appointment. Ian was great. Called when he said he would and got me done within 3 minutes of when he said he would.

so I took my truck there for a oil change service last Saturday, then they tell me I need a cluster service. SO I arrange for it to be done this coming Saturday March 31st, and call the dealership, the dealership tells me they don't do this service on a Saturday, So WHY did the service advisor tell me it could be done on a Saturday, i am not impressed at all.

Awful dealership. Been trying to get in touch with finance for over a week. Left voicemails and called plenty of times. I don’t recommend this dealership at all.

I had a smooth process in terms of leasing my Ram 1500. The salesman, Pedro, was very knowledgeable and made me feel at ease throughout the whole process. Auto Nation is lucky to have a salesman like Pedro.

I purchase a brand new 2017 Jeep Renegade and everything was perfect and smooth sailing from start to finish. The salesman Mo, was exceptional. I went to go look at the Renegades one day, and decided to trade in my car the day after. He was very knowledgeable about all the cars and after I picked out the Jeep I wanted, I want even in the office for 2 hours and before you know it, I was driving away with my new jeep. 10/10 best car buying process I have had so far.

Filled out a form on Auto trader for information on a Jeep Grand Cherokee SRT 2017 with in 2 minutes Daniel Vazquez called me back. I was out of the country and asked him to value my trade and get me numbers over the phone as i didn't want to waste time if the car was not in the right payment for me. He did everything i asked number was close enough that i went from the airport to the dealer. Made the deal. The car was a dealer demo and was missing a few things like floor mats etc. Daniel made sure everything that was missing was ordered for me. Second car i buy from here great service.

I made an online appt and called to ask a few questions first. First call, no one answered the phone. Tried again an hour later. Was on hold for Beatriz, my service advisor, for exactly 10 min without anyone ever popping in to say anything. Finally she answers with a generic “hello”. Not “hello, thank you for waiting, this is Beatriz how may I help you”. Her whole attitude was that of an uninterested employee with ZERO customer service skills. Needless to say, rather than continue with the questions I called for initially, I told her to just forget it and to cancel the appointment. Her reply.....”ok”. Lost a customer who will make sure to share her experience. And reading other reviews, happy to say I dodged a bullet. I detest companies who pride themselves on their customer service as a way to draw in customers. If you can’t back it up they are words, just words.

The service representative was outstanding outstanding.

Took my ram 2500 in for the 3rd time they had it for 2 months every time i called got different stories. Was told it was fixed and ready to go then i was told they can’t fix the problem cause they do not have the tools to fix my truck. All this after 2 months of having my truck. Them on top of it all i pick it up to take it to another dealership my dash doesn’t work check engine light is on and they backed my truck into something and messed up the back bumper and never said anything.

All went better than expected ............................

Have been taking my 2004 Doge 3500 for service here since they closed the old store on 441 and have never had a problem.

I took my car to the service because it had a "re-call" ... The customer service was fast and good, but I had to wait 4 hours for them to finish the job ... I lost half a day at work ... but all went well. The surprise came the next day when Chrysler sent me an email saying there was another "re-call" a month ago. Therefore, my complaint is that they did not do their job well. How is it possible that they do not verify the vehicle database when they put the VIN in the system? As a result, I now have to lose another day of work to complete what could have been done from the beginning. The staff asks you to rate him with 5 stars because otherwise he will get in trouble with his manager ... but I have been trying to communicate him for 2 weeks and he is never available ... he does not answer my calls, no Answer my messages, do not return calls.

Everyone was nice and friendly and not too pushy like most sales associates are.

It had been awhile since I had been in a dealership (12 years) and I had strategically set out to check out as many vehicles as possible from internet research here on Cars.com. While I started with the dealership that had my "favorite" I told myself I was not going to be bogged down. Autonation Dodge was the first on the list and I was glad I went there first. They were able to painlessly put me in the car I wanted at the right price. Tracy was very helpful and forthcoming in get the deal set up and Luis was putting it all together and assisting in the trade in process and paperwork. I don't usually write reviews, but when you are satisfied with the customer attention and handling of the transaction it is worth doing.

I had a really bad experience when trying to purchase a car with them the managers have a horrible attitude and don’t really care about the customers, please go somewhere else to purchase the car!

Good place to buy a car, excellent and good attention.

Damaris helped me to make quick the repair of my vehicle since the transmission had to be replaced, the system failed many times what is normal in AutoNation but she looked for the way to resolve effectively and on time thanks to Damaris if you go to another dealer I will continue looking for your service and likewise I would change the vehicle so that you can take care of it.

The customer service was good and the time frame for the SUV to get service was reasonable. Needed only the 5,000 mileage service and everything with smoothly.

They have a bad sale strategy’s request an estimated trade in price to buy 2 New vehicles and The told me that they can’t do any estimates Is a reaction for an employee who they don’t care if loose a sell They want to go Home!!!!!!!!

I when to the Jeep AutoNation dealer just to look around at Jeeps, and the experience was pleasant one, I was not followed around by sales people, only when I ask questions the sales rep approached me, I ended up leasing a Jeep Compass and they work with me, in very nice manner. I hoped that it will continue when I returned for service on the Jeep a few months down the road.

Had a good experience buying a car here. They were able to find me the exact car I was looking for when dodge dealerships said it couldn’t be found. Was really surprised how HORRIBLE the service center was. I took my new car in there for its 1st oil change and in the process they dropped a tire on it, causing damage. They took over a month and a half to fix the damage!!!!!! The management there does not care about customers AT ALL! I waisted so much time here it was insane. Finally got my car back fixed but they couldn’t be bothered to wash or vacuum it. They managed to take someone who liked their company and turn them into someone who will NEVER go back again.

So we took my sons prized Jeep in today. They had it for over 5 hours and called us and said the engine was dirty so they wouldn't work on it. We had splashed thru some mud puddles that were less than 6 inches deep in a dirt road the other day.. imagine that.. the engine was dirty .. It sounds like there is a cylinder issue which has been very common on the jeeps and everyone knows about it. I believe they were just trying to get out of doing warranty work. The guy, acting like a huge prick, says to my son...since you came in without an appointment, we just don't have time to deal with you. ( We ABSOLUTELY did have an appointment I reminded him showing my confirmation..) As he walked us outside, he said, “My advice to you is to call your insurance company. That engine is totaled and I’ve worked here a long time and I can tell you that it will not be covered by warranty.” Of course, we were both upset, my son was just told his pride and joy, with less than 50k miles, was going to be totaled. He personally worked for the past year to pay for it and pay for accessories he wanted. I got mad at the ass hat and asked why it took them 5 hours to tell us they weren’t even going to work on it..” I will cut to the end of the story now.. we took it to a reputable dealer ( Hollywood � Jeep) who looked at it for 10 mins. Said we had a sensor out and less than 500 bucks and 24 hours it is back in our drive running perfectly. Why can’t we leave Zero Stars on here?? I manage a large company with over 20 vehicles.. We routinely purchase Chrysler products. I will not buy here nor will I ever grace the door again for maintanence on any of our vehicles. ( I’m lying.. I do plan on stopping in there tomorrow to talk to a manager about their great service) I think the stink pickles (I meant “Service Advisors”) name is Hugo..

I took my truck in for the air bag recall and some stalling issues. I was told the diagnostics would cost $149. I received a call from the service rep. after the first day telling me they needed more time to diagnose the problem and he would let me know the following day. Apparently, he was off the following day, I did not receive a call. I went to the dealer that day. There was confusion about locating any information on my truck. Finally, they indicated they would need more time. The next day I received several calls from different service reps. They told me I would have to pay $299 for the diagnostics, because it took them 2 days to find the problem. I did not agree with this, not my problem it took them so long to diagnose. When I asked if the air bags had been replaced, I was told they didn't know. I was told it would cost me $2200 to repair the stalling issues, replacement of pcm module and 2 sensors. Generally, I found this dealer to be disorganized, less than honest, and staff that had difficulties relaying information in English. I would never recommend this dealership to anyone I know. I ended up taking my truck to an independent mechanic. For a total cost of $125, the sensors were replaced, and I no longer have stalling issues.

My husband and I walked out of this dealership a few months ago with a really horrible sales guy and manager! However in the last two weeks they prevailed! We were introduced to two amazing hard workers Bebe and Stan they gave us a sweet deal in our trade! We just purchased the new Pacifica which is beautifully awesome! Bebe and Stan went above and beyond, this deal was simple and no stress involved! From something not so good in the beginning became something great! Stan and Bebe you guys rock! Thank You �

Do not take your car for repair at this dealer. After not findind the issue with my Jeep. They could not find my keys when I went to pick my vehicle.

Loved dealing with Tommy Velez! Got the car I wanted and am very happy with the service!

I enjoy going to this location and dealership as I am treated like a family as soon as I walk in the door is always been that way and I know I'll feel that way for a long time all my questions get answered all my needs get taken care of I have always told my friends and family this is the place to go so I could feel like I feel my experience has always been overwhelmingly great and I know I will continue to have that

Great experience for my wife and I. Mike was extremely knowledgeable and patient. We are very satisfied and have no reservation recommending this team.

Brought car in for a side view mirror and oil change. $400.00 and 7 hours later I got my car back. Mirror was on but not completely fixed, when brought to their attention I was told it would take another hour of labor and an additional hour of labor charges

These guys suck. They sold a car with an engine full of sludge. Do not buy here!!

When I arrived to Auto Nation of Pines I was received by Juan Teran who assisted me throughout the entire car buying process. Juan was very knowledgeable and professional. He made the car car buying experience very easy.

I was assisted by Beatriz Perez who was awesome and honest. I was nervous about getting car repaired at dealership but she explained everything and had quick great reasonable service. Go see Beatriz

Worst service department by far.. Absolutely no communication and worse attitudes imaginable! Still waiting a phone call 2 months later about my vehicle.. I have called several times . DO NOT GO HERE

The worst service customer service I have ever had. They don't answer the phone, thru don't return phone calls. I had to drive there to find out what was going on. A brand new vehicle and told " the service department hadn't diagnosed the vehicle and can't find what it is but if it's from a "hit" (huh) it's not under warranty. That doesn't make sense. I took my car from there because UNPROFESSIONAL!

My experience was terrible. I was asked what was wrong with my car and I gave an answer I don't know so that's why I'm bringing it to you I was given a call saying that it was my battery that I needed to get changed I came and got the old battery and gave them a new battery they changed the battery and I had to pay after taking my car home and my car being in the shop over there for two whole days just for a battery I cut my AC on and it started to blow hot air when I gave them the vehicle my air conditioner was working when I went back they tried to charge me $189 to check the AC when I told him that it was working before I gave you the card after telling them that I would call corporate because I knew that it was their fault then they decided to let me waive the fee but it was terrible one more day with my car in the shop and overall after everything was all said and done it needed a little bit of freon which they probably emptied out when they were working on my car

Good customer service from Beatrice, service technician.

If your vehicle breaks down do not take it to this dealership this is my second experience with ordination Chrysler Dodge Jeep It's a shame that the workers are incompetent the management tries to compensate for their work I would never purchase a vehicle from your dealership or bring a vehicle there for repairs my mistake was to take it there the first time my mistake was to take it there the first time

If you go here you’ll remember mine and every negative review you see on here. Worse dealership in human history! Spoke to Gigi and Reinaldo whom was supposedly brought here from mercedes to help with the issues here. Money WASTED hiring this guy who at the end told me yea sorry we suck and we’re gonna try and fix it. I made my appt in person with Damaris for Thursday 10:30. Show up for my appt and Damaris wasn’t there. No big deal I guess. Was then told that I didn’t even have an appt after they took my car in. Literally wasted my time coming here. This place is an absolute joke. Everyone who works here should go home everyday thinking :I earn free money Bc I don’t work for my money. They should feel ashamed when they cash their checks. Disgusting how they treat people here.

Not much to say - I left the car for an oil change, came back, and my car was more or less as I left it (except for the oil). What more is there?

Worse experience I have ever had. My car had a blown head gasket and was still under warranty. They said they had to charge $700 diagnostic !!!!! It was determined by another Dodge dealer that it was a head gasket already....$700 diagnostic on a dodge is never heard off...it took me and a rep from Dodge factory over 10 days to get a hold of service. They had the car for over 40 days and never made an effort to reach out to us. Call the service dept and you will see that getting a hold of us president is way easier. GM Alfredo is a Joke, his service manager runs the show not him..he couldnt do nothing...STAY AWAY FROM THIS DEALERSHIP AS THEY TRY HARD TO RIP YOU OFF EVEN WHEN YOU HAVE A WARRANTY....THIEVES!!!!

Fantastic, love the Ram Rebel. Great service, satisfied with the trade in value and leasing options

Bebe Perez is who I dealt with an online sales manager I believe. She was so helpful and when I thought I wouldn't be able to leave with my car she made it happen. Being a single mom I had a budget and I couldn't go beyond that she understood that. I'm so happy and will be back. I would also definitely recommend them.

Great customer service. The process was smooth and no haggling over the price removed tha anxiety.

Great experience purchasing a 2017 charger. Defenately recomend autonation.

My experience was very good. The Grand Cherokee is terrific and I would recommend Auto Nation and Daniel Tamayo to others.

Excellent service, Jeff is easily one of the best reps I've ever dealt with and John is awesome as a manager. I highly recommend doing business with either.

I was notnacknowledged when I walked in the dealership. I waited and no one ever asked if I needed assistance.

It was great the girl was helpful and the service was fast everyone was attentive.

GREAT PLACE TO BUY A NEW VEHICLE!!! I was in and out within an hour and couldn't be happier ! Thanks Deante and Stan!!

Staff was great shakira thumbs up, my recall was done in a promptly matter for my air bag and air bag inflator

The treatment received from the Sales Rep. Juan Teran ( Very knowledgeable and serviceable) was the best. Everyone that was directly or indirectly involved with the deal was very professional. Above all I only spent 2 1/2 hour!! Sweet!!!

I received an email from the dealership promoting their "express lane, 30 minutes or less oil change", " no appointment necessary ". When I got there and mentioned this offer to the "service professional ", he laughed out loud and told me it would be 3 hours. I didn't think it was funny, so I asked to see the manager, and was told he was not there, but he would call me when he got back. No one ever called. I will never go back for service and I will never buy another vehicle from this dealership. Their customer service sucks. Their attitude sucks. And their response to a customer complaint sucks. I was laughed at and ignored, so they obviously don't care about my business.

I bought a new Durango a little over 1 year ago from Pembroke pines auto nation and at 17000 miles, the tires are dead. I called the service department and Hugo, basically told me to go call tire manufacture, cannot help me. Those guys are hasty to sell you a car and when something goes wrong, no one wants to help. Will see you Pembroke pines auto nation in civil court soon.

Terrible service every time I need something fixed on my truck. The service department either needs a major overhaul of the way they conduct their buisness or a new flock of employees because it does not run smoothly Horrible encounter 1: Kept hearing a ticking or clicking noise almost everytime i turned. Quiet enough if the radio was loud enough you wouldnt hear it, but noisy enough when radio was quiet that it was like Chinese water torture, and obviously something was wrong..... Took it to them still under warranty for them to find and fix whatever it was. This was during the renovations to the service building, everything was a little chaotic but I understood considering the temporary work space and changes. They called me later that day saying it was fixed. I showed up, got my truck. The MOMENT i turned out of the dealer i heard the damn click. Drove it right back in to them. Still dont know what they did with my truck all damn day without fixing the problem i brought it in for..... They sent a tech on a ride with me, HE even heard it. Had to leave it overnight and was fixed by the next day. Horrible encounter 2 : Recently had an exhaust leak diagnosed by my mechanic. Wasnt too bad so he said it didnt need to be fixed then. Since my factory warranty was up, i was holding off as long as possible. Did research and found that the exhaust leak is still covered under my powertrain warranty.... made an appointment in the morning to bring the truck in for service at 11:30. Get there on time. A little confusion from the service adviser explaining a diagnostic charge ( i realized then and there and admitted i was confused and didnt understand but now did that if it WASNT an exhaust leak they would charge me, understandable.).....leave the truck, never heard from them all day. Finally they call me in the afternoon to inform me that my truck sat there all fucking day without a single person even looking at it. WHY would a employee make a service appointment when the department is obviously too busy to even take on my truck. 1 day of my life gone without having my vehicle due to terrible customer service. I asked to speak to a manager, they were busy apparently and told them I wanted a call from a manager before closing.............. Sat around all morning waiting to hear from them. No service rep called, no manager called. Called them myself around 11 to get an update on the vehicle. i was told "they were working on it". Dont know if I can trust that line anymore.... Service rep calls me back says the tech located the leak and was working on it, it will be done by the end of the day. I asked roughly what time so I could try and schedule my ride out there to retrieve my truck " 6:30" she says, the damn place closes at 7, a lot of help there...... They call me back a couple hours later and inform me that They repaired the leak on the passenger side, but also found there was a leak on the driver side. they wont have the driver side part till tomorrow so now day 2 wasted with my vehicle there. So their tech only looked at 1 side. From my own personal research, the Rams have this problem VERY often. Why didnt their own employee do a full inspection of all the exhaust to make sure???... I tell the woman on the phone i am extremely frustrated because this will make it 3 days im without my vehicle. They wouldnt give me a loaner. Ask to speak to a manager. Apparently theyve been in a meeting "all morning" and the other manager isnt even in today... So youre telling my the ONLY manager on site has been in a meeting for what, maybe 5 hours straight? thats not good buisness practice. I have HAD it dealing with this dealership. I can promise when its time for a new truck they will NEVER get my buisness again after these experiences. I will happily go spend money over at university dodge where hopefully their customer service department is run properly

Terrible service, I took my honda there and the service people told me to take to honda auto nation that is better for my car, I was told to take it to any automation for service when is due.

The experience yesterday was outstanding. Dropped off car at 2:15pm was told it would be an hour for oil change and tire rotation. Also had a "check engine" light that turned on. Picked up car at 4:15 waited 10-15 minutes while paperwork was finished. Service advisor Adrian was friendly and very helpful. Having said that, I tried to take the car in for service one week prior to this and dealt with the young lady service advisor who spent at least 10 minutes on her cell phone discussing the plans for the weekend and where they were going to go out on Saturday all the time I was standing in front of her and there was absolutely no acknowledgment. I had to go back to work. Since I was on a lunch break. I hope in the future my service services are more like the one I had yesterday with the a friendly and efficient service advisor

Hello, My name is Robert Marlinski and I purchased a Jeep from you back in the month of June. There were several issues in finalizing the entire deal, which took 13 days to complete, due to lack of communication from your team members and constantly giving false information. The frustration on this part could have been avoided if you would have just been honest and said it was going to be longer than the one day we promised. However, the deal is still not complete, as I have been receiving phone calls from the Hyundai Finance department that my car was never paid off by you, therefore, I am two months behind on payments and it is reflecting on my credit. I have the original communication between Orlan Spalding and myself where I provided him with the necessary account information back from June, not to mention this was obtained when first beginning the deal. I have never experienced such poor customer service in my life. The lack of communication from anyone in your entire department is unbelievable. I called several times this morning and received no phone calls back. Several times the individuals that answered the phone and redirected the call just redirected the call back to the option list. This lack of communication and returning of phone calls or emails has been going on since day 1 of the deal. This matter needs to be resolved NOW! I would like to be contacted immediately and notified that this matter is going to be resolved today.

Escojan otro lugar no lleve su vehículo a este Dealer, fue horrible mi experiencia , luego de esperar por 4 horas y de darme un precio me dijeron que no encontraban el problema de mi carro . Yo lo había llevado por un temblor en el guía. Me dijeron que habían encontrado que el radiador estaba roto que eso me salía por $850 . Y le pregunto : y el temblor que tiene a que se debe? Me dijo que no sabían aun que necesitaban más tiempo y que el precio original que me dieron aparte de lo del radiador los $850 aumentaría pues había que invertir más tiempo en saber que tenía mi carro. Le dije al representante de servicios que no era ninguna estupida para que ellos me estuvieran entreteniendo y aumentado el precio y no dar con el problema de mi vehículo Me dijo que es que yo no sabía de mecánica y por eso no entendía porque el cambio de precio y le dije no entiendo de mecánica pero entiendo cómo trabajan los dealers . En particular ese señor que me atendió quería pasárse de listo pero el creyó que yo era alguna tonta y se equivoco .😡😡 Choose another place do not take your vehicle to this Dealer, it was horrible my experience, after waiting for 4 hours and to give me a price I was told that they did not find the problem of my car. I had taken him by a tremor in the guide. I was told that they had found that the radiator was broken that would come out for $850. And I ask him: and the trembling he has to be due? He told me that they did not even know they needed more time and that the original price they gave me apart from the radiator $850 would increase because I had to invest more time in knowing that I had my car. I told the service representative that it was not stupid for them to be entertaining me and increase the price and not give the problem of my vehicle He said that is that I did not know about mechanics and that is why I did not understand because the price change And I said I do not understand mechanics but I understand how dealers work. In particular, this gentleman who took care of me wanted to be smart, but he thought I was some fool and he was wrong.

I leased my last Jeep from this AutoNation dealership, and it was a good experience so this is where I returned. When I walked in I was greeted by a very friendly salesman (Micheal Lewis). I explained my lease situation and that I had a few months left on my lease and was starting to look for my next SUV. Michael was great he showed me the new version of Jeep and explained the safety and other upgrades Jeep made in the new models. AutoNation had a huge selection of Jeep in all models and colors, so it took a while to narrow down which Jeep I wanted. Michael showed patience as I walked around the lot several times and final decided on a Grand Cherokee Limited. Thru negotiations Michael was great to work with very easy going and helpful. With a bit of back and forth a deal was negotiated. Here is was the only negative part of the afternoon, was the long wait for a finance person. I understand it was the end of the month in a Saturday but it still seem like a long time to wait. During the wait Michael would continually check back with me. Once I got into sign the paperwork everything was great again. The entire staff at AutoNation made it very easy for me to get out of one lease and into another.

the check list recommends me to check the motor fluid!!! What? the car is a lease!!! They charged me for tire rotation? This is complementary at GM! Guess Dodge won't be seeing again!

I took our Dodge Nitro to have the oil changed. So much for Express Lane. I waited an hour and a half in the waiting room. Then I see someone drive my car and park it right in front of the waiting room window. Ten minutes go by and no one says anything. I go to the cashier and point out my car and ask her if she has the paperwork. She doesn't and tells me to wait a few more minutes. Another ten minutes go by and I approach the cashier again. This time she goes to the desks out front and finds my paperwork but says she has to speak to the advisor. Another ten minutes goes by and she finally calls me to come and pay. On my way home I try to clean my front windshield and the sprayer is empty. I check the paperwork and the green box for windshield washer fluid is checked indicating that it was checked and it was fine. I'm wondering what else was checked as "good" that wasn't really checked at all. Not a happy camper.

Excelent service, excelent people I recommend them. Great company and great branch.

Genuinely friendly and helpful in finding the car that I wanted.

Muy buen servicio, Marco Ruiz me asesoro de una manera clara y efectiva, ademas que se tomo todo el tiempo para hacerme las pruebas en los 2 modelos de auto que tenia en mente.

I just wanted to take the time to thank Marcos Uscocovich for everything he did for my family and I. Also to the Carlos Arauz in the Finance department. After having a horrible experience at another dealer, we came to Jeep in pembroke pines on saturday June 8, 2017 and Marcos was nothing but amazing to us. Gave us his full attention and helped us out in any way possible. All the questions we had, he answered. We are beyond blessed and happy with our car. We definitely recommend Marcos, Carlos and AutoNation Chrysler Dodge Jeep Ram Pembroke Pines!

I've purchased several vehicles before and this purchase by far, was pain free. This was a first for me.

We had a very positive experience purchasing a vehicle. Our salesman Ed was great. Very patient and did not pressure. Called after the sale to inform of a factory recall. I wish the paperwork process did not take so long, esp since we were already approved for the loan. But overall it has been a positive experience so far.

Very pleasant and quick experience. Traded a vehicle in and was out in two hours. I was pre-qualified for an auto loan already, so that might have sped up the process. Mr. Powell in financing and Mr. Sweatman in sales were excellent, professional, and courteous. Highly recommend!

Very pleasant and quick experience. Traded a vehicle in and was out in two hours. I was pre-qualified for an auto loan already, so that might have sped up the process. Mr. Powell in financing and Mr. Sweatman in sales were excellent, professional, and courteous. Highly recommend!

Had to go several times to get a simple issue fixed, costed over $800 and they still could not explain what the problem was. The last time I sent it was the last draw, I told them to check the spark plugs after 4 times of taking it for stalling issues. The supposedly tech said it is not called stalling it is called hesitating, I would not recommend this dealer. My Aspen 2008 is great by the way.

Very good experience. They had the car that I was looking for waitong for me when I got there. There was no price haggling, Got a very good deal too. In and out, they didnt try selling me anything I didnt need. Would definitely recommend to anyone looking to purchase a vehicle.

Staff was very friendly and helpful with my toddler while I was waiting

I had a routine oil change and had questions about installation of a rear view camera. The service was quick.

So I'm going back and fourth online and texting with a salesperson out about making a deal I said I'll be down today after my errand with my son I come down to the dealer call and text them no answer I ask if the truck is on the lot they text back yes I find it check it out open all doors good look under it no one comes over to see if I need help about 6 people went by and nothing then my son had to use the bathroom we go inside not greeted actually no one spoke to me the whole time I was there then we go back out to the truck I text and call no response that I want to test drive it and I have my trade here so they can look at it nothing so after 40 minutes in the sun with no help from no one we left horrible experience how do these salespeople make any money when they don't help no one on a side note I did like how the truck looked and was excited to see if I can make a deal but no one wants to help me

Horrible place and management is the worse !! Michael "the manager" is one rude arrogant Moron !!! Don't ever spend your money there !

Worst service center ever. I had an appt for 9:30am, brought my car in because my transmission and engine light was on. The service advisor stated it was the battery which is weird but I was told I would need to leave my car to switch the battery out. This dealer never has any rental cars available so please do not believer customer service. I got a call at 12pm stating I needed an oil change as well ( of course they try to make money anyway they can but I told them to do is). I was told by my advisor your car will be ready for pickup within the hour. I arrived at 5pm and my car was not ready, matter of fact they were still "working on it". I waited another 45 minutes before asking to speak with management who I was told by the way was busy dealing with other matters. After a lot of back and forth I finally got my car after 9 hours just for a battery change and an oil change. Thanks Chrysler you guys are so unbelievable. Don't waste your time buying a car from here or getting anything serviced. From management on down everyone is a joke.

I got my self a Dodge durango 2017 black beautiful with the help of a good sell man, hia name is juan polania , thank u juan for ur help !

Professional services good place to buy a car very satisfied and great deal

Every thing was excellent ,the car salesman and manager may possible my lease in very convenient time and very details

My experience is very bad with this dealer, I arrived with a problem in the remote control of my car, I waited two hours on Wednesday and in the end because they were wrong in the vin number of the car I was told to return the next day at 7 am, I arrived and after waiting 2 hours they told me that the key did not work and that I had to wait 2 hours more and on top of that I had to pay more than 300's dollars, Mr. Hugo Alvarez official who attended me assured me that in an hour and a half I would be Ready, I looked at the car several times and in no more than an hour no one came to do anything. I lost 4 hours of work and I had to pay 129 dollars without receiving the service, it is false that it takes an hour and a half the service, what they do is make you wait to charge more and they are wrong and they are not able to compensate you.

Got the jeep we were looking for and great deal to boot. Happy so far!

Smooth leasing expierence, great customer service. Mo was very nice and willing to help me find the perfect jeep, to fit my life style and budget.

I went for a Service for my Jeep, Since I got there Mr. Hugo took care of me. He was really professional and answered all my questions. There was a little problem with some parts and he took care of it. Awesome service and Mr. Hugo has a lot of knowledge.

Just purchased a truck here through Wellington Cavalcanti. He was incredibly professional, honest, and extremely responsive. The price was very fair, and beat competitors pricing. I would buy again from Wellington and AutoNation without hesitation if the process could be this good again.

I would give this place a zero if I could first of all service staff is rude and the service manager Orlando is an a hole to be frank. Had major problems with my Dodge Dart and he told me I need to take it somewhere else and I told him that the car shuts off on my while driving and could cause a major accident. And if I got into a car accident that it would be a major lawsuit for AutoNation and dodge. He told me that it's my problem and not his as he tossed my keys at me and my keys hit me and fell to the floor. Mind you I was on the phone with fca case management. Fca is look to pull their license from this dealership until they can demonstrate better customer service and customer experience. at that point I was irate called corporate but they never returned my phone call. AutoNation service centers them self are horrendous and a mess I would never recommend going to them for any service related anything. I recently bought a new car and safe to say it was with Rick case who treats their customers amazingly.

My car was kept for over a week and I was not kept informed that (1) it would take that long and (2)?what the keep back was. It was extremely difficult to get someone to call back with an update. I've been having the same problem with my vehicle since I've purchased it (AC comes on by itself) and Dodge has been unable to resolve the problem. I've gone to another Auto Nation where they washed the vehicle after the service. This AutoNation doesn't do that. Not only am I disappointed in the vehicle, but my overall experience with this facility has not been good.

I'm giving this place a 1 star rating only because the service department is atrocious. The service advisors could benefit with opening their ears more and flapping their gums less, actually listen to the customer about their concerns regarding a vehicle you either have a service contract for, or are paying out of pocket for. I've had my car in for servicing several times. Once cause engine components failed within the engine block and had to have the engine torn down and have major parts replaced to avoid catastrophic engine failure. Second return was because the spray nozzle was damaged by them during the initial first visit. Third visit was just two days ago, I brought my car in with concerns of near over heating issues and the transmission hard shifting. While I was there I took advantage and had routine maintenance done. You would think as part of your routine maintenance, fluids such as coolant would be topped to avoid over heating. Wrong! The service department is a joke. The management who run the department are bold face liars. And getting in contact with someone over there is near impossible. You'd have a better chance at keeping water in a bottomless bucket!

I dreaded the thought of the infamous, exhausting, back and forth of car buying BUT, WAS PLEASANTLY SURPRISED with my recent purchase. My sales rep, KIM SAPONARA took the time to share her years of knowledge and industry expertise to help me purchase what I wanted and could afford. The day I went to pick up my vehicle, I arrived prepared with my own financing. However, their Finance Department was aggressive in negotiating a loan that met my needs. MR. POWELL was a pleasure to work with. I also had a recent visit to their SERVICE DEPARTMENT and was greeted with respect and my matter was immediately addressed. Thanks to the SERVICE MANAGER and HIS TEAM. OVERALL, AMAZING EXPERIENCE!

Even though everything seemed fine with the key fob issue. I was extremely pleased with service. To the new manager Brandon ...thanks! I think you will shape that place up! You we're awesome and accommodating!.

My experience has been less than pleasant here. I came in yesterday with a few complaints, one being that my tailgate was not going up properly and had to be pushed up completely. I was told that there was in fact nothing wrong with my tailgate and it was working properly. My husband is a mechanic and explained in detail that he knew exactly what was wrong and wanted the tailgate shocks to be inspected again because they were leaking. The service writer then asked me if I could bring my car back in today so that it could be inspected again because they could not find a problem. I left and went to the store to pick up a few things with my children. When I pushed up my tailgate to put my bags in, I got one bag in before the door came flying down and hit my 6 year old in the head. My tailgate would stay open on it's own at a quarter of the way and needed to be pushed all the way up, which was my original complaint. I came in this morning at 8:15am requesting to speak to the service manager. After explaining to him the situation, expressing my frustration and disappointment with the service, an apology wasn't even given. He was in fact trying to insinuate that I had not let the technician inspect my car yesterday (meanwhile they had it in their bay for 2 hours doing other "work" on it). A technician working under his supervision took a small issue and created a dangerous one that resulted in my child getting hit on the head by a door that is at least double his weight. If that wasn't bad enough, it took 2 1/2 hours and me complaining to even get a technician to start looking at my vehicle. I have been here for a total of 3 1/2 hours and at this point, it has been made clear that customer service past the purchase of a vehicle is non existent.

My appointment was at 7. When I arrived 3 people waiting no one to be found. They had to pull someone from the next building to start helping out. 8 am and now is that I get to sign a form to correct a recall on window defect that was disconnected 3 years ago. Go else where. Worse customer service ever.

Our sales individual was nice, not pushy and assisted with everything. Really liked the end part - Finance because we had a really nice finance female manager. Can't remember her name but liked her sense of humor and did great job explaining everything. Happy!!!

Gracias Mr Michael lopez ( serv direct ) and Hugo Alvarez ( serv adv ) for fix my car ( window and tires balance )

Rude people on phone. No one from service has returned a call in 7 hours. Get service done somewhere else.No answer on the phone for 5 minutes. Continued... Absolutely pathetic this dealership. Told me 2 days for a horn. Been 10 days. No calls back, phone rinfs 100x no answer. I guess you have to put something on yelp before anyone responds.

Llevamos tres Años Visitando Este acogedor lugar y mi Familia Agradece Mucho la Atencion que Siempre Tenemos.Mi Esposo fue Asistido por Luis Durant.(Sales Associate)Y. Les Puedo Decir que tiene Para Nosotros Una Excelencia en Calificacion..!!!! Nuevamente Volveremos A Visitar y Comprar en Esta Admirada Agencia..Que este 2017 Sea de Grandes Ventas.����

Almost one week waiting for the car to be ready (it was going to be three days) The day it was delivered it was going to be ready in one hour. It took more than three. Only one key was available, the second key was going to be sent the next day. I have been calling and sending messages for three days already with no response.

Worst Customer service possible. As soon as you pay for car they disappear. Takes 60 days to get actual tag after they say only 2 weeks. I would NEVER buy car from this place again or ever refer a friend to them. I would sooner pay more money alsewhere then give them my business.

I recently bought a Pacifica for the family, my experience at this dealer was great thanks to my sales rep Jonathan Capellan. He was very attentive, kind and showed genuine interest from beginning to end in making sure that I got a good deal and that I was taken care of. If you need to buy a Chrysler/Dodge or Jeep make sure to look him up! My only recommendation would be to make the Finance process a little faster, other than that great experience!

Had a very pleasant experience purchasing my 2017 4x4 Jeep Grand Cherokee Trailhawk at Autonation, Pembroke Pines, Highly recommend Alexa Cabrera and her manager for straightforward negotiations and efficiency. Love my new vehicle.

Hola, hoy fue una de la mas feas experiencias al querer comprar un auto. El auto que me interesa me dijeron que estaba disponible y cuando fui a verlo (no habían pasado 24 hs) ya estaba vendido, Luego, y en base a arreglos entre ustedes las agencias; 1. no negociaban el precio, cuando todos los demás dealers lo hacen 2. solo daban 2 mese de garantía, cuando los demás dan 6 meses o mas 3. querian cobrarme 600 dólares extra para los "dealers", me pareció un abuso Me da pena abusen de la gente que no sabe de estas cosas. Adios

I have a great deal of trust issues when it comes to car buying, but this time Jonathan Capellan and Grace made me feel at ease and made it a pleasant experience.

Waiting is redicoulous.......service personnel need customer service training

Went there looking to lease a 2017 ram 1500. Both of the salesmen Ed and Eric were amazing and we managed to work out a great deal. Truck was fully detailed before receiving it and they went above and beyond in all aspects. Thank you guys.

Just bought a new car from them. The whole team was great. The location has a lot of cars to choose from. GM and Jeff were extremely helpful. I was never pushed to buy something I didn’t need or cared for. Auto Nation great hospitality was noted throughout the whole experience. Definitely will come back to them again.

I know that many times things do not go as we all want, but I appreciate when it comes to solving the problems, here they solved the details and finally I was able to buy my car without major problems. The price of the right car. I just think that the service area is a bit small for such a large store, so you have to have a little patience. At the end of everything achieve what I wanted, and I am satisfied with the purchase, I recommend the site, just have a little patience

Worst dealer experience ever. There are a bunch of Chrysler Dodge Jeep dealers around. I suggest avoiding this one at all costs.

I've been using AutoNation Pembroke Pines for some time now. I have bought a couple of vehicles from them. I have also used them for service. Personally I have never had any problems. Although I had an appointment for this coming Friday for one problem. I came in yesterday on a busy Monday for something totally different. told him that I was supposed to come back on Friday but they took care of everything for me yesterday with no problem. if I waited an hour it was not a big deal. Originally I was talking to Kevin then spoke to Robert. Both in service department. Both very nice and very helpful.

Kim S. Provided outstanding customer service during my recent purchase!

Customer service is garbage, called the service department for an emergency 20 minutes no one answered the phone . I'll be sure to remember that when my lease is up

We drove from Myrtle Beach SC to buy a car I saw on line.Prepared myself for disappointment. The car was more than I expected and the salesman was extremely pleasant to work with. I love my car and will remember this dealership when I need another car. The 2 day round trip drive was more than worth it.

Although it was a nicely put together facility, the service department is doing this company more harm than good. Poor communication (if they EVER pick up the phone. The overall experience/service was AWFUL, we have no plans to return to AutoNation Chrysler Dodge Jeep Ram. A representative reached out with a mild olive branch on Facebook, but never followed through on the offer to make it right. So I'm putting it all in the"DONE" column.

A true pleasure buying a Dodge Ram 1500 P/U and the Salesmen Mo Tavakoli made everthing much easier a true professional.

Wellington Cavalcanti did an excellent job. He was helpful and polite. Thank you for making the long process of leasing a car simple.

We totally understand how busy a Saturday can be for an auto dealership, but the service we've gotten here has been REALLY unacceptable. Two days in a row, half of our day has been taken up by poor communication and a SERIOUS lack of organization. All for a one hour key fob replacement and oil change.

Seems like all the 1 star ratings for this place are because of the service department, vice the car buying experience, and now I know why. Seriously, what good does making an appointment do if all it does is guarantee you face time with an "advisor", but doesn't actually block out the techs to complete the service the appointment is actually for? To top it off, the advisor my appointment was with wasn't even there! This is the second appointment I've made to take care of the front impact sensor safety recall on my Jeep Wrangler, and the second time you guys have shit the bed. The first time you guys didn't have the parts, even though I called almost a week ahead. Seriously, there are several inefficiencies in the way your service department is run that need to be ironed out.

EXCELLENT EXPERIENCE I decided on a 2017 Jeep Wrangler Unlimited 75th Anniversary Edition and contacted several dealerships in Broward and Miami-Dade a few days before Christmas. AutoNation Chrysler Dodge Jeep Ram Pembroke Pines answered my call like none of the others and provided OUTSTANDING SERVICE. I described the exact color, options, and custom features I wanted and they located the vehicle, had it on their lot NEXT DAY and it was fully prepped and ready the day after for my purchase. Much thanks to Luis Durant in Sales and Grace Giraldo in Financing - you made this a pleasurable experience with your rapid response and the final deal exceeded my expectations. Heads are turning - Thank you!

Excellent attention ans an Unbelievable Deal..... La testa is the Man

I recently purchased a new 2016 Ram 3500 Diesel out-of-state with 26 miles on it. Upon receiving the truck, it had a serious and annoying windnoise issue coming from the HVAC unit. Internet research revealed other Ram owners with the same issue and their struggles for a remedy, which usually involved an improper aligned recirculation door or bad HVAC unit . I took it to AutoNation Chrysler Pembroke Pines where I reside with a bit of apprenhension, fearing I would be dismissed with a "I don't hear anything" or "there's nothing we can do"response, whixh are both unacceptable. My apprehension was short lived after my first contact with the service Rep Juan Guerra. Juan was surprised that I was in for service at a mere 1500 miles. He listened to my complaint and took a personal interest in my truck's issue. Juan took my truck out for a drive and heard the sound for himself. He researched the problem and then recommended the HVAC unit be replaced. Within 3 weeks of my initial appearance (factoring in the Thanksgiving holiday, parts ordering, and scheduling) the part was installed and my truck fixed in a record 2 days!! Juan also got me a loaner for my inconvenience!! The truck is now "new" as it should have been from the beginning. Kudos to Juan for his customer care, attention to detail, and follow through. He is straight forward and caring. The staff at AutoNation Chrysler Pembroke Pines have a true gem on hand with Juan Guerra and others should emulate his work ethic and resolve. Thank you very much Juan for my most positive experience at AutoNation Chrysler Pembroke Pines.

Mo my sales associate was great. He was knowledgeable about the car I was looking for and very patient with out pressure. He made my buying experience a very positive one. So far I am enjoying the new car. Myron Morgen

Excellent car buying experience. Alexa went above and beyond and made my car buying experience a pleasurable one.

There were certainly some good and bad experiences in my one visit here. I had made a reservation for a 2016 wrangler unlimited, even putting a $250 hold on my credit card to assure that the vehicle would be there when I got there and ready to test drive. When I got there they could not find the wrangler I was interested in. Turns out it was given out as a loaner. This all took 45 minutes while I just sat there waiting. I wanted to walk out but that leads to the good which was my salesman Wellington Cavalcanti. It was not his fault the wrangler wasn't there and he worked hard to fix the problem and did.

They do not care about the customer and quality of service is very crappy and no smiles. I will drive to another location even if it's further away. I won't come back.

Dealership was direct and to the point with no games or distractions. Price was negotiated and agreed upon and the vehicle was delivered to me in a timely manner. I truly appreciate the professionalism that was displayed by the salesman and management at AutoNation Jeep in Pembroke Pines.

I most say from the moment I arrived at your dealership, I was very impressed. I had the pleasure of dealing with a true professional Sales Associate by the name of Michael Lewis. He listened actively to what I was looking for and with no added pressure we spoke at length to secure a vehicle that I would best fit my needs. Besides Mr. Michael Lewis being a true professional he was also authentic. At no time did I feel pressured to purchase. This has always been a turn off for me who is very much a stickler for details. While I had three other vehicles that I was going to check out, I felt no need to as my overall experience with this gentleman told me everything I needed to know. He is now on my speed dial. I would recommend without hesitation or reservations. He is truly an asset to your operation.

Carlos H was very patient and very helpful! Thank you for making a stressful event so simless!

We had an amazing experience. We popped in just look but between Christian's extensive knowledge, the willingness to make us happy, the rebates and the professionalism of everybody we dealt with we purchased a Jeep Cherokee Trailhawk. They put a hitch on delivered it 4.5 to us. Thank you all so much.

Amazing Dealership!! Can't Thank John And Mike enough for the GREAT customer service and my new Ram 1500.

I came in on a Friday morning to purchase my car thinking I was going to have to come back to have the towing hitch installed. I was told that if I wanted to borrow a loaner I could come back later in the day to pick up the car with the hitch on. Great I said!... Come 4pm, I show up and the Sales guy said my car was next to get done but to go home and he would call me when it was ready. Since it was Friday I decided to wait which was a waist of time. Why? Because the service department closed at 5 and there was no way my car would have been ready. So I left. Saturday morning I texted the sales person at 11am and 12 and got no response. I called and spoke with the manager at 12:45 and he said they would get right back to me. The sales person called me at 2:45 to let me know my car was ready and offered to drop it off. An hour and a half later he had not left yet so I had to cancel since he would not make it before 5pm and I had other things to do on a Saturday than wait around all day. So he said it would be ready for me to pick up Sunday anytime. I got there at 5pm. The sales manager handed me the keys, didn't ask me anything and said I was ready to go. Didn't walk through the car with me, didn't check to make sure nothing was missing or cared to ask why I looked annoyed. To add pain to injury, there were wires hanging down next to the muffler. When I told them and it was checked, it turned out the break system was not reconnected or something along those lines so I had to wait a little longer. After it was repaired I was told I had to come back again to update the software and that will take another hour. As I was being told that by the service man, the manager walked away like he didn't care. Lastly, since nobody checked the car before I left, the key lock holder was left in the back of the car and someone was nice enough to leave me their garbage on the pasanger door handle. Now the sales Person called me to schedule the software update and I would rather pay another dealership to update it than go back.

The shop customer service is deplorable. They never return phone calls, take forever to diagnose a car and take an eternity to fix a vehicle. I witnessed several people complaining during one of my numerous visits. I was contemplating on buying another car from them; but the service is just horrible.

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines were fantastic. Not only did they give me the best price of all the Jeep dealers in the area, they also gave me the best customer service. If you are in the market, please visit them and ask for Marcos Uscocovich.

Service Department sucks, what a joke. My car was there all day (with an appointment) and didn't get touched all day for an oil change and recall. When talking to the Service Manager "Orlando", he is the biggest scum bag I've ever dealt with. He threw my key into my hand and told me "have a good day." Wow! As a manager myself, I just had to question him of his wonderful customer service/manager skills. I must've caught a nerve because I was cursed at and told to leave. When I requested my invoice, he told me to go to the cashier because he claimed I called him "a F***** liar". Lol, this guy must be on drugs! Autonation, Shame on you! My 5 year old knows how to treat people better than ORLANDO the SERVICE MANAGER. So not only did nothing get done on my car, my better judgement kept me from getting arrested for running Orlando over with my car. :)

Have you ever seen those car buying commercials for no haggle pricing? Where they stereotype car salesmen in white shirts and ties going back and forth with their "sales manager" and numbers guy behind the curtain for hours and hours until a deal is reached? Well, this is exactly how it went for my wife and I at Schumacher Chrysler for over a week until we emailed Carlos Garcia at Autonation in Pembroke Pines. We told him about the car we wanted, our budget, must have bells and not needed whistles. He responded to us in the morning with his offer, specs and VIN number of the exact car with no chance of the bait and switch, and we signed the paperwork that evening. It was the easiest car buying experience of my life and in this day and age, exactly how it should be. If I could give Autonation Chrysler in Pembroke Pines 10 stars for my car buying experience I would without hesitation. The entire process took less than a day and my wife and I were completely satisfied with the offer, the car, and most of all, Carlos. He was friendly, knowledgeable, went above and beyond for us and accurate in everything he promised. Autonation is lucky to have him on their team and because of him, we will be Autonation customers for life.

My salesman Jeff was the best . I will send anyone I know who is looking for a car to auto nation. Good experience all the way around .

Great Car Buying Experience. Marcos my Salesperson was extremely professional, knowledgeable and just fun to deal with. He worked his butt off for days tracking down the Jeep I wanted and never gave up. This was my fist Auto Nation Experience and they have a new customer! I am a first time Jeep buyer ( 2016 Wrangler Unlimited) as well so unfortunately my wife and kids love it so much I have hardly had a chance to drive it:) Thanks Marcos and Mangers! Cheers Kevin

Bought a Grand Cherokee on Saturday after being involved in an accident resulting in a total loss. The AN collision center off Andrews (south FTL) was more than accommodating and empathetic. As for CDJR Pines, when it came time to purchase a replacement, we were in and out in 2 hours, and that's including test drive AND having our 2 year old along for the "ride". The kids area in the showroom equipped with toys and games is a great addition. Throughout the day as we waited the staff continually checked in to offer their assistance, water, and even coloring books for our son! A technician on his lunch break was especially kind to my 2 year old, the store provides lunch to the associates on Saturdays, which was also nice to see. Yes, I do work for AutoNation Corporate, and this experience made me proud to do so. If my experience was any less than 5 star I would not take the time to review.

you may get a good deal but the service department on this location is the worst. First service the rep offer me to rotate the tires they ending loosing 4 separator on expensive wheels that I have for my 2014 jeep...2 days ago my battery died when to see service for a guaranty replacement at 7am but guess what no mechanics until 8am..and I was there for 3 hours for a battery replacement don't know what type of tech they have there ..anyway do not go there to have your car fix or anything no customer service , poor product knowledge , take forever to a accomplished a task..

Customer service is bad in the Service Department. I don't feel they are honest. I recommend them to find another place to buy their cars and make them the service.

Im very very happy with Juan teran he really is the best

I went there to buy a used mustang that they had on the internet and it was a great experience. They worked with me on the financing over the phone and gave me a good trade on my car. They have excellent warranty options and they were very very friendly.

The sales agent Mike Lewis and his Finance manager deserve the stars. Excellent customer service.

If I could rate this place negative stars I would. Worst customer service I have ever experienced. Nobody calls you back, even after leaving multiple messages to various 'managers'...they also apparently don't like to answer the general service line either as it just rings and rings. I was on hold for over almost 45 minutes trying to talk to a manager, which there is apparently only one of. Asked several people for their corporate office number and they didn't know it (or they were just playing dumb). Finally got in touch with a manager and he had my mothers name, who called on my behalf since I travel, and contact information in front of him and he never even called her back. She called about a week ago. Wasn't offered anything but an "I'm sorry" for these major service concerns. And it was a weak apology. This makes two Chrysler dealerships (out of the two I have been to) with the worst customer service ever. They need to step up their game.

I am ecstatic about my new upgraded 2016, Dodge Grand Caravan SE Plus. From 1992 (Maroone Dodge), until present "Auto Nation" have exemplified professionalism. Thanks to the staff who excell beyond all expectations.

I had a great experience purchasing my new car. Thank you!

I walked into the dealer to simply look around, but quickly realized that i could resolve my issues and ride out with a new vehicle the same day. The salesman was great, informative, and helpful without being pushy or overbearing. So far my purchase has turned out great.

My sales rep Pedro Vega was outstanding it help me through it away and it still helping me with some issues I had with my car I must say anyone that wants a car should call AutoNation it will give you the best deal and find you the car that you want and give you a fair price thank you Pedro and to all your staff

I recently was inconvenienced by a defective Fuel Pump Relay on my 2011 Dodge Ram 1500. You recalled the Durango & Grand Cherokee models for this very problem. Why not the Ram truck? I spent $443.81 to replace the factory-defective relay! My truck has extremely low mileage and the truck still developed this problem. I do not think it is fair when the internet is loaded with unhappy Ram owners with the same problem as mine and your company does not offer any relief. This is the first Ram truck I ever bought. My previous trucks were Fords and I never had an issue with them. Whatsoever! The least you could do is refund me my $443.81 back to me. Additionally, Janelle helped receive my truck early Monday June 27th. However, she dropped the ball when she did not show up for work the next day. The mechanics received the replacement relay but the paperwork for my truck was nowhere to be found. I repeatedly tried to contact Janelle...crickets. I drove to the dealership and it was confusion. No work was performed even though you guys had the part. Kevin and Geoffrey helped resolve the issue. From this customer's point of view: Your service department is disorganized and displays an air of complacence. This customer has spent a great deal of his hard-earned money on your product. To receive shoddy service and to own a defective Ram truck is like a slap in the face. I look forward to hearing back from you.

I must say that my sales man Jean Beltran has helped me with 2 of my cars. He makes the process nice and smooth has a great personality and always has a great smile in his face. I must say I super happy with my new Dodge Charger 2016 thanks Jean

Great service. Definitely the best Jeep car dealer in Miami. Staff very friendly and extremely professional. Even without any scheduled appointment, I was able to get all services done in my Jeep in a Sunday. It is great that this location works at Sundays. It is very helpful. Thank you Gino and all the Team for the great customer service!

Great service. Definitely the best Jeep car dealer in Miami. Staff very friendly and extremely professional. Even without any scheduled appointment, I was able to get all services done in my Jeep in a Sunday. It is great that this location works at Sundays. It is very helpful. Thank you Gino and all the Team for the great customer service!

Just horrible service department, poor customer service and a bunch of incompetent liars had my vehicle there for 3.5 hours for oil change and test drive and nothing was done, couldn't even fill up the washer fluid the light was still on

very smooth buying experience. no pressure to buy or lease. very glad we went to this dealership.

My WHEELCHAIR Van has been in Service since for 5 days and can't reach anyone to give an update! This is unacceptable!!

I will never buy another car from this dealership. I bought a new 2015 Dodge Durango here, the sales department is great but not the service. They have the worst customer service and service department. Very unprofessional.

The worst been calling since Monday to get my car fixed has recalls on it no one calls you back...calling now and nothing no one picks up!! What you only have 2 people working??

I went in for a Grand Cherokee this week. I found exactly what I wanted and the experience went extremely smooth! Kim Saponara took care of me. Highly recommend!!

Mo is great. He did a great job . He was amazing very good customer service

This is the 3rd vehicle we purchased at this dealership, our Sales person "Mo" is an outstanding individual who goes beyond the call of duty for the customers, a true sales professional. Besides Mo and the management team support, we would like to recognized the great job done by Finance lady, Brigitte Arias.

bought a car in January from this dealership, everyone involved was very pleasant. In particular salesman Marcos Uscocovich was outstanding and did his job very well, very professional and easy going, also very willing to make sure all paperwork was in order and all questions and concerns resolved in a timely manner. If you are interested in getting info and buying a car this would be the guy to get it done in a way that won't make you nervous or anxious at all. Thanks Marcos

Great experience working with Tom at AutoNation in Pembroke Pines. Got exactly the vehicle I was looking for and appreciated the professionalism, friendliness, and ease of purchase, in working with Tom. They also worked hard to get me a good finance rate. Thanks Tom and Bridgette (in finance). Car buying should be this smooth always!

Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales associate who told me he could assist with the return. I also called the dealership yesterday to verify that my van could be returned there and verified that I did not need an appointment. He took my car and a bunch of information and we sat in his office for over 20 minutes. Then, a very unfriendly manager named Frank, returned to tell us that he was unable to accept the car because the didn't have room for it. I explained that I had called earlier and was told it was ok and he didn't budge and said it needed to be returned elsewhere. Upon arriving at another dealership 30 minutes later, they told us that this kind of practice was totally unacceptable. Think twice before using this dealership as they were clearly unwilling to help us knowing there wasn't anything in it for them! BAD BUSINESS PRACTICE!!!!!

It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sales person at the time we took possession of our NEW Jeep Grand Cherokee. We explained our concern about our vehicle Transmission; and were told that his Technician was attending a Seminar that week and that they following week this person was going to be catching up to make the appointment for February 15. I called the appointment desk and set my appointment for 8:30AM; upon my arrival I met with Gino (my advisor) and was told; not sure if we can take your car, as we about 24 cars in for transmission. I reminded Gino that I had waited for 2 weeks and that at least I wanted to have my vehicle diagnosed; finally he spoke to the Service Manager and told me that he was going to accept my vehicle. So I asked; how long will it take for you to diagnose my vehicle; “probably late this afternoon”. I told Gino that I work for a living and that I wouldn’t mind to wait 2 or 3 hours as I had my laptop with me and could work while I waited; anyhow, I had to go and discuss the issue with Bill the Service Manager. Finally I was offered a rental car. I tried calling/texting/e-mail both Gino and/or Bill that Monday afternoon to understand the status of my vehicle; and what a disappointing experience; none responded my e-mail or text. I was not able to leave a message because both mailboxes were full. The next morning it was time to contact Autonations Executive office – Kimberly listened to my concerns; apologized and call me back and told me that the GM from Autonations Jeep was going to call me. Within the hour I received a call from Mr. Cill who told me that he was stepping in and between Mr. Cil and Mr. Amaro my car was diagnosed on Tuesday; only needed updates and they were done and I picked up my car on Wednesday morning. My rough start had a pleasant ending and I will go back to this dealer for service and hopefully next time things will be under control. R Jacomino - Miami FL

Customer service is bad in the Service Department. I don't feel they are honest.

No wasted time, no extra talk...just come in and purchase your vehicle experience.

Stopped in early this week for a GPS service issue. I was pleasantly surprised with the level of service and resolution. I had gone to another Chrysler dealership and they quickly brushed me off to the GPS provider. I expected the same treatment at this dealership. Happy to say it was not the same. They to my problem and quickly the supervisor on duty Noel (don't remember his last name) called his technician Pacheco. They took their time trying to uncover the problem and after 15 minutes I had a better understanding of the solutions. Thanks you one more time.

I have a 2014 Ram 1500 sport and took it to the dealer when the check engine light turned on. That was almost 1 month ago. I was told that I had a coolant valve that was leaking and needed to be replaced but was on national backorder. After being given multiple days of when the part would arrive I was finally told the part had shipped and should arrive at the dealer over the weekend. I was finally told yesterday that my truck was ready. When I went to the dealer to pick it up, i was reviewing the paperwork and noticed that it only said the issue with the valve was found but nothing about it being fixed. I found out that the truck was actually not done but that they put the part that was meant for my tuck into another truck. I waited 1 month for that part and now who knows how long I will have to wait for the next one. It seems like every time I take my vehicle there for service its something different. This the last time my truck will be taken there for anything.

This place is f***ing horrible takes them an hour and half just for an oil change and customer service here sucks and if I didn't ask for my car where is it or what's the process, they would have never placed it in the line to be worked on. I hate this place literally the worst place to get your car serviced!!!

Una atencion exelente departe de todos en especial del vendedor yaser !! Gracias por todo y muy contenta con mi nueva compra !!!

I purchased my 2016 Ram 1500 Rebel on Monday 2/1/2016 and i can say the process was quick, smooth and fit all my needs. I got the pricing i wanted, and all was great, i have recommended already multiple family and friends to this dealer and will continue to do so.

Marcos was the employee that helped me find my vehicle. He was AWESOME!!!!! He made the process comfortable and he met the needs of my wife and son. He's the guy I will see when I want another vehicle. Awesome service from Marcos.

I recently purchased a Chrysler 200 from this dealer everything was great from the moment I steped in to the moment I left driving. Neville Anderson was sales person and I can honestly say I have no complaints he was very helpful and very knowledgeable. I would definitely recommend this dealer to everyone.

We were lead to this dealership through an online forum. These are one of the only dealerships in South Florida that are selling Hellcats at MSRP. We met with Karen Moreira who showed us around at all the SRTs they had. At the end of the day we ended up with a loaded Jeep SRT. Although I did not look the part, she still treated me and my family with respect. She even insisted she drove the car one last time to show us the cruise control feature. Wish I could say the same about University Dodge where the guy would not even open the door to the car I was interested in. There loss not mine. Thanks Karen!

FOR THE PAST 4 YEARS OUR FAMILY BOUGHT OR LEASED 08 VEHILCE FROM AUTONATION CHRYLSER DODGE JEEP OF PEMBROKE PINES AND WHAT KEEPS COMING BACK IS WELLINGTON CAVALCANTI'S PROFESSIONALISM, KNOLEDGE, HONESTY AND WILLINGNESS TO REALLY GO THAT EXTRA MILE TO ALWAYS FIND A WAY TO MAKE THE DEAL HAPPEN. THEY HAVE A FIVE START FACILITY AND A FIVE START SALES DEPARTMENT. I RECOMMEND WELLINGTON CAVALCANTI TO MY FRIENDS AND FAMILY AND IF IF YOU ARE LOOKING FOR A NEW DODGE, CHRYLSER JEEP, RAM OR USED VEHICLE OF ANY BRAND JUST CALL WELLINGTON (954)826-4697 AND YOU'LL REALLY BE GLAD YOU DID.

Jorge Zaldivar, excellent person, great service, explain me everything and gave me options.

Had a great experience buying my Journey from Stan and Rene. Made it so easy and fun that I brought my father-in-law in a week later to buy a car too. Thank you for everything.

Over a year and half ago, I was referral to Marcos Uscocovich, my friend told me that he will be helping me out for sure with my new car and he really did! In less than 2 years he help us out with 3 beautiful cars. I will definitely keep coming back to get cars from him. Patient, helpful and always making sure we leave happy!! Thank you Marcos and Thank you AutoNation Chrysler Dodge Jeep Ram!!!

I have purchased all 3 of my vehicles at AutoNation, and I can say the service never fails. They will go beyond to get you a great deal. Sales associate Neville Anderson member here for years for a reason... knows how to ask all the right questions, and help the deal go smooth. Finance Member Grace Giraldo wow she is one of the sweetest and most patient person I've ever dealt with. she will help you understand everything you are signing your name on.

I recently bough a car from Autonation Chrysler. it was a great experience. everybody was helpful, felt no pressure or rush to buy my car, my sales man Juan Teran was very honest and clear with me. very satisfied overall with whole process and dealership and staff..

Extraordinary. Hat off to our professional salesman Mr. Michael Lewis for helping us out to the right excellent choice of automobile. Fantastic facility, clean, cozy and great people. We must mention the great help from Bridgette Arias- Customer Service and Orlando in Financing. Great team who make a whole difference in this process. Congratulations on a great facility, so clean and professional. It was a pleasure being here. All the best :)

I would like to thank autonation for such a wonderful experience in purchasing my vehicle. I had michael lewis assist me in my purchase and he was absolutely amazing in customer service. I would really recommend anyone to go pass by autonation of pines blvd. They have great vehicles with awesome deals that fits everyone's budget. I give them 5 stars all the way.

EXCELLENT JOB!! GREAT DEAL. NEVILLE WAS A GREAT SALES MAN WITH LOTS OF KNOWLEDGE. VERY HELPFUL. THIS IS THE SECOND VEHICLE I PURCHASED FROM JORGE ZALDIVAR AND I WILL ALWAYS GO BACK TO HIM BECAUSE HE IS UNQUESTIONABLE AN AWESOME SALESMAN WHO TAKES VERY GOOD CARE OF HIS CUSTOMERS.

We wanted to take the time to say THANK YOU to everyone at the AutoNation Chrysler Dodge Jeep and Ram. From the moment we walked in to the time we walked out and the day after we were treated like family by the most honest and helpful staff. We were a customer who has some credit challenges and they were able to over come what issues we had and got us into the car of our dreams for our family. We especially need to mention John Falciglia and Olen for going above and beyond what we could ever imagine. We ended up with the 2016 Chrysler Town & County which is a beautiful luxury van that gives us EVERYTHING we need for our family of 6. Not only has it made it so much easier for us as parents of 4 young boys but our boys are excited every time we go for a car ride. We would recommend this AutoNation not only to whom ever is looking for a great and reliable vehicle but for those people who are looking for fast friendly and a reliable staff!

We wanted to take the time to say THANK YOU to everyone at the AutoNation Chrysler Dodge Jeep and Ram. From the moment we walked in to the time we walked out and the day after we were treated like family by the most honest and helpful staff. We were a customer who has some credit challenges and they were able to over come what issues we had and got us into the car of our dreams for our family. We especially need to mention John Falciglia and Olen for going above and beyond what we could ever imagine. We ended up with the 2016 Chrysler Town & County which is a beautiful luxury van that gives us EVERYTHING we need for our family of 6. Not only has it made it so much easier for us as parents of 4 young boys but our boys are excited every time we go for a car ride. We would recommend this AutoNation not only to whom ever is looking for a great and reliable vehicle but for those people who are looking for fast friendly and a reliable staff!

Neville has sold me the last three cars I have bought from your company. He his a gentleman, patient, helpful an amazing person. He has worked with me diligently to make sure that I get the best car for the best deal. I recommend him 100%.

EXCELLENT JOB!! GREAT DEAL. NEVILLE WAS A GREAT SALES MAN WITH LOTS OF KNOWLEDGE. VERY HELPFUL. THIS IS THE SECOND VEHICLE I PURCHASED FROM NEVILLE AND I WILL ALWAYS GO BACK TO HIM BECAUSE HE IS UNQUESTIONABLE AN AWESOME SALESMAN WHO TAKES VERY GOOD CARE OF HIS CUSTOMERS.

I bought my new jeep wrangler here and the car buying experience was wonderful. Mr wellington went the extra mile to find out what vehicle i was looking for and was very helpful throughout the whole process. Excellent customer service provided at this dealership. If your looking for a new vehicle please stop by i was able to leave with my dream car. Highly recommended your business.

I had a very nice experience with Jean Beltran as my sales dealer . It was fast and very pleasent I have a two kids and was very accommodating

Great crew and Service. Neville was very helpful!!

Absolutely love my new car! Very happy Jean Beltran helped me to figure out which car was just right for me. Very helpful and very honest. I had a great experience at AutoNation Pembroke Pines.

Bought a new jeep from mike lopez at autonation chrysler dodge jeep in pembroke pines. The entire buying process was great and easy!! Thanks to everyone at the dealer!! So if you need a new car go see mike..

I went in a week ago looking to buy a used car. However, thanks to Mike, he showed me brand new 2016 models that were in my budget. We test drove 2 vehicles, and once I decided on mine, we started the process right away. Despite my not so great credit, Mike and the finacial team did everthing possible on getting me the best deal for my money. Mike definitely went above and beyond to make sure I could drive out with the car I wanted. He offered amazing and top notch great customer service. Mike and everyone who helped me at Autonation, definitely go above and beyond to offer amazing customer service and support. I highly recommend you give them a shot. I couldn't be happier with my purchase.

I bought a pre owned SUV from Mike Lopez. The process was great very easy going and simple. The entire staff at AutoNation Dodge was great. I would recommend them to anyone looking to buy a new or used car. Thanks again to Mike Lopez and the Staff at AutoNation.!!

I BOUGHT A 2015 RAM 1500 FROM WELLINGTON CAVALCANTI. I not just got the best price in the market , but a real hassle-free experience. From Wellington on the Sales side getting almost everything done, which save us a lot of time side to the financing was all 5 Stars.

Wellington was the best sales person I have ever dealt with in purchasing a car. Over the years I have purchased many cars with/for my kids but he really was the best to work with. Thank you so much for the wonderful service

Great staff when purchasing a used truck for a first time buyer.

Recently bought a car from Autonation Chrysler.. My car buying experience was amazing Mr. Juan teran was very professional and help me narrow down my needs and wants. very satisfied over all. will recommend

We have purchase Three cars from Jorge Zaldivar within the last 6 months. He is by far a great salesman. From the moment we walked in, he remembered us and treated us like family! Thanks, Jorge

I bought a truck from Neville ten years ago and was so satisfied with the Service I got that I came back to buy my next Truck. Neville has performed beyond expectations and I will always recommend my friends and relatives to him.I look forward to continuing to do business with Neville and the team at Autonation Chrysler Dodge JEEP RAM in Pembroke PINES. Again thanks Neville Curtis A Ramoutar.

My name is Eridania de la cruz I don't have word to express how GOOD they treat make how special I fell n. Orlan Spalding the Best never seing some one to work so hard with so much pasion doing what their job n Naville Anderson are the BEST They are AWESOME the Best. Good expirence 100% recommended.

Michael IS AN AWESOME SALESMAN HE WAS DETERMINED TO GET ME IN A VEHICLE EVEN WHEN I DIDN'T THINK I WOULD BE LEAVING AUTONATION WITH A NEW CAR. HE WAS VERY UP BEAT PROFICIENT AND I WOULD WORK WITH HIM AGAIN.

I'm 100% satisfied with my purchase and the customer service I've recieved from AutoNation. I've tried many other dealers and non compare to AutoNation ! This was my 2nd purchase and I will be coming back again. Thank you Nevill and Carlos for a smooth shopping experience .

Shopping for two newer used cars and Tommy was quite informative and helpful. I will recommend this place

Mr Marcos was very helpful to me with my vehicle also Ms. Grace with financies . I would recommend this dealership . thanks

I JUST CAME BACK TO THE COUNTRY AND I WAS IN NEED OF A CAR. MARCOS HELP ME TO FIND THE BEST CAR THAT MEET MY NEEDS. IM REALLY HAPPY WITH IT AND I GOT A GREAT DEAL. THE FINANCE MANAGER HELP ME WITH A GREAT APR AND IM REALLY HAPPY WITH MY NEW CHRYSLER 200. THANKS AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES.

Talk to Frank Moragas sales manager. True professional with true integrity. Great deals and customer service.

Really pleasent experience. Jorge was great. He is extremely easy to work with. I would definitely go back to him for future business. I'm in love with my new Promaster!!

Mr Michael Lewis was the best salesman we have ever encounter. His PATIENCE and PROFECIONALIM was above and beyond what we had ever seen before, he worked with us letting us take our time to decide, giving us all the possible options. You are truly blessed to have him on your team, we hope that he gets the recognition that he deserves as the number one salesman ever. We have already recommended him to our son and our cousin who are both planning on purchasing new cars in January. We had gone to dealers in the south and the difference between them and Mr. Lewis was night and day :) leaving in South Miami, we'll never go to another dealership we rather drive up and have Mr. Lewis help us.

I was mildly in the market for a new jeep so decided to stop in to see what numbers I could hash out. Michael Lopez helped me with info and was very knowledgable about the options and configurations. He got my car appraised to see what my numbers would yield. I gave him a number I was comfortable with paying and the man made it happen. In fact it was 3$ under budget. The "haggling" was painless and the staff was courious. Definitely will be back for the next jeep!

I went to the dealer and just to see a truck I saw on cars.com. I was helped by Pedro Vega who showed me the exact vehicle and took me on a test. Was not planning to buy nothing but when I saw all the rebates and discounts I could not resist. Nice people to work with and very patient too. Had not such a good credit but they pull it off! Will recommend and will buy again from this Dealer.

Really pleasent experience. Michael was great. He is extremely easy to work with. I would definitely go back to him for future business. I'm in love with my new Grand Cherokee!!

Awesome people and best deal in town!! Marcos Uscocovich took great care of me with his whole team John, Grace and Orlan. The are the best!!! Thank you for helping me and my family get our first brand new car.

The price was so much cheaper than what I could find in Atlanta, so I flew all the way to Ft Lauderdale to buy. Staff was nice enough to pick us up from the airport and 2 hours later, I was on my way home with my new car! Lot is huge; surely everyone can find something they love at this AutoNation!

I have been trying for the last week to get my tag problem worked out and have not received one phone call back. I have left two voice mails with the title department and contacted them three times via their on line chat. I have had a temp tag for two months now.