I had a Super great experience buying my jeep here. I would like to say thanks to Felix, he helped me a lot!! I hope they still growing and having employees like him. Also Dennys from the service department was super helpful. Thanks again guys for everything!!

I always visit this Auto Nation because is close to my home, I always feel well with the attendance but this last time I feel bad. The mechanic who worked in my car left the cover cap of the oil open and I need to remove that because was very close to the asphalt. I am very busy to return to the place for them fix that problem.

Las mejores ofertas, vicitenlo y se combenseran.

I had a few issues making the appointment online, but finally I spoke to Annesha M. and she was able to help me out, very professional. I drop the Vehicle next morning and in two days I got my vehicle back, with the oil Service, Tire rotation and a recall for SB 08-074-20. So far I think the recall has corrected the steering problem.

Very good quick service. Only complaint is trying to call and make an appointment for service.

THE WORST

Very easy and fast to get a jeep there and I’m happy with the new vehicle

Shakira was great! She was on top of everything and I was thrilled! Thank you!

Always a wonderful experience at this Jeep Service Dept. Shakira is my Service Advisor, and she's always super professional, friendly, and very informative. I purchased my Grand Cherokee as a new car from Arrigo, but I will only get it serviced at AutoNation Jeep in Pembroke Pines, because of Shakira. I really trust what she tells me.

EXTREMLY DISAPOINTED IN THE SERVICE I REVEIVED. I HAD A RECALL THAT I WENT IN FOR AND WAS TOLD THAT THE PART WAS NOT AVAILABLE UNTIL EARLY JANUARY. I WAS TOLD I CAN BRING IT IN AND DID NOT REQUIRE AN APPOINTMENT. I VERIFYIED PART WAS IN AND TOOK MY VEHICLE (TOWED) TO THE SERVICE DEPARTMENT. WHEN I GOT TO THE SERVICE DESK, I WAS RUDLY TOLD THAT I NEED AN APPOINTMENT. I TOLD THE SERVICE REP THAT I SPOKE TO KRISTIAN AND SHE TOLD ME THAT AN APPOINTMENT WAS NOT REQUIRED. THE SERVICE REP THEN TOOK MY KEYS AND GAVE IT TO THE MECH. SHE THEN RETURNED AND TOLD ME THAT I NEEDED TO PAY $150 FOR A DIAGNOSTIC CHECK. I INFORMED HER THAT I CAME IN FOR THE RECALL AND WAS NOT GOING TO PAY FOR A DIAGNOSTIC CHECK. I DEMANDED TO SEE THE SERVICE MANAGER (DARLY JONES). HE APOLOGISED FOR THE SERVICE REP ACTIONS. HE WAS ABLE TO CHECK MY VEHICLE IN. I RECIVED AN EMAIL FROM DARLY STATING THAT THE RECALL WAS NOT THE ONLY ISSUE AND TOLD ME THAT A $150 DIAGNOSTIC FEE WOULD NEED TO BE DONE TO VERIFY WHAT THE ISSUE WAS. I INFORMED HIM THAT I WAS NOT PREPARED FOR THAT AND I WOULD HAVE THE VEHICLE PICKED UP. I EMAILED DARLY AND INFORMED HIM THAT I HAD ARRANGED FOR THE TOWING COMPANY TO PICK THE VEHICLE UP. WHEN THEY GOT THERE, THEY INFORMED THE DRIVER THAT THEY ARE WORKING ON THE KEY. AFTER WAITING FOR 40 MINITUES HIS DISPATCHED CALLED ME AND ADVISED ME OF THE ISSUE. I TOLD THE THERE WAS NO ISSUE WITH THE KEY AND THAT I HAD INFORMED THE SERVICE MANAGER THAT THE VEHICLE WAS BEING PICKED UP. THE DISPATCH CALLED ABOUT 30 MINUTES LATER AND INFORMED ME THAT THEY STILL DID NOT HAVE THE KEY. I CALLED, TECT AND EMAILED DARLY TO VERIFY WHAT WAS THE ISSUE. NO RESPONSE. I DECIDED TO LEAVE WORK AND GO TO THE SERVICE DEPARTMENT TO CONFIRM WHAT THE ISSUE WAS. WHEN I GOT TO THE SERVICE AREA THE TOW TRUCK OPERATOR HAD MY VEHICLE READY TO TOW. I ASKED HIM WHAT HAPPENED AND HE REITERATED THAT THEIE WAS SOMETHING WITH THE KEY AND THAT THE VEHICLE WAS ALSO BLOCKED FORM HIM RETRIVING IT. I WENT TO TALK TO DARLY TO ASK HIM WHY A TOW TRUCK OPERATOR HAD WAIT ALMOST 2 HOURS TO PICK MY VHICLE UP. HE INFORMED ME THAT THEY COULD NOT FIND THE KEYS. WHAT A SAD EXCUSE.

EXTREMLY DISAPOINTED IN THE SERVICE I REVEIVED. I HAD A RECALL THAT I WENT IN FOR AND WAS TOLD THAT THE PART WAS NOT AVAILABLE UNTIL EARLY JANUARY. I WAS TOLD I CAN BRING IT IN AND DID NOT REQUIRE AN APPOINTMENT. I VERIFYIED PART WAS IN AND TOOK MY VEHICLE (TOWED) TO THE SERVICE DEPARTMENT. WHEN I GOT TO THE SERVICE DESK, I WAS RUDLY TOLD THAT I NEED AN APPOINTMENT. I TOLD THE SERVICE REP THAT I SPOKE TO KRISTIAN AND SHE TOLD ME THAT AN APPOINTMENT WAS NOT REQUIRED. THE SERVICE REP THEN TOOK MY KEYS AND GAVE IT TO THE MECH. SHE THEN RETURNED AND TOLD ME THAT I NEEDED TO PAY $150 FOR A DIAGNOSTIC CHECK. I INFORMED HER THAT I CAME IN FOR THE RECALL AND WAS NOT GOING TO PAY FOR A DIAGNOSTIC CHECK. I DEMANDED TO SEE THE SERVICE MANAGER (DARLY JONES). HE APOLOGISED FOR THE SERVICE REP ACTIONS. HE WAS ABLE TO CHECK MY VEHICLE IN. I RECIVED AN EMAIL FROM DARLY STATING THAT THE RECALL WAS NOT THE ONLY ISSUE AND TOLD ME THAT A $150 DIAGNOSTIC FEE WOULD NEED TO BE DONE TO VERIFY WHAT THE ISSUE WAS. I INFORMED HIM THAT I WAS NOT PREPARED FOR THAT AND I WOULD HAVE THE VEHICLE PICKED UP. I EMAILED DARLY AND INFORMED HIM THAT I HAD ARRANGED FOR THE TOWING COMPANY TO PICK THE VEHICLE UP. WHEN THEY GOT THERE, THEY INFORMED THE DRIVER THAT THEY ARE WORKING ON THE KEY. AFTER WAITING FOR 40 MINITUES HIS DISPATCHED CALLED ME AND ADVISED ME OF THE ISSUE. I TOLD THE THERE WAS NO ISSUE WITH THE KEY AND THAT I HAD INFORMED THE SERVICE MANAGER THAT THE VEHICLE WAS BEING PICKED UP. THE DISPATCH CALLED ABOUT 30 MINUTES LATER AND INFORMED ME THAT THEY STILL DID NOT HAVE THE KEY. I CALLED, TECT AND EMAILED DARLY TO VERIFY WHAT WAS THE ISSUE. NO RESPONSE. I DECIDED TO LEAVE WORK AND GO TO THE SERVICE DEPARTMENT TO CONFIRM WHAT THE ISSUE WAS. WHEN I GOT TO THE SERVICE AREA THE TOW TRUCK OPERATOR HAD MY VEHICLE READY TO TOW. I ASKED HIM WHAT HAPPENED AND HE REITERATED THAT THEIE WAS SOMETHING WITH THE KEY AND THAT THE VEHICLE WAS ALSO BLOCKED FORM HIM RETRIVING IT. I WENT TO TALK TO DARLY TO ASK HIM WHY A TOW TRUCK OPERATOR HAD WAIT ALMOST 2 HOURS TO PICK MY VHICLE UP. HE INFORMED ME THAT THEY COULD NOT FIND THE KEYS. WHAT A SAD EXCUSE.

This dealership has a lot of improvement to do in the service department. The agents are just trying to get people out of the way and are not helpful at all. When you call to schedule a service such as a recall they just transfer you around, don’t close your open issues and then give you an attitude because the secretary transferred you to the parts department instead of the service department like that is the customers fault. Will look for a different dealership to service my existing vehicle and will not purchase another jeep vehicle

Great and friendly staff. Always taken care of me and my truck...Beatriz was an excellent and sweet advisor.

First in foremost I NEVER give reviews , but this was need . So January 11th I called to schedule an apt for my vehicle , the receptionist told me they had the next day January 12th available at 8:00am. I get there the next day the service advisor Matt then told me they were backed up 2-4 days ! At this point I drove all the way over there so I have no choice . I usually go to carmax because they provide me a vehicle while my vehicle is being serviced . Unfortunately they weren’t taking apts . I called Matt the same day and explained I can’t get a rental until my insurance know it will be covered through them . 4 days past and I heard nothing from them every time I call Matt has the receptionist to give me the run around and NEVER comes to the phone to talk . I understand there’s a pandemic but Atleast a diagnostic should’ve been done or keep me in the loop of what’s going on with my vehicle ! Then train your employees to tell customers that there will be a wait over the phone and not be hungry for customers !!now going on day 6 still NOTHING ABOUT MY VEHICLE AND MATT STILL WONT COME TO THE PHONE !

My Autonation experience was amazing. Everyone from Bebe Perez, David Delpozo (the actual salesman), Grace and the gentlemen that sits in the other office next to Grace's office that helped with my paperwork and to anyone on the back end that made my car buying experience just: PHENOMENAL. I give them 10 star's and would recommend Autonation to everyone I know who might be looking to upgrade or buy a car and anyone that may not be looking to upgrade/purchase. Once I'm done explaining what I went thru with other dealerships its a no brainer to go to Autonation first. Happy Customer. NG 2014 Dodger Charger Redline SXT

Malisima experiencia no se los recomiendo a nadie para comprar carros ahi cero estrella le daria

Si alguna persona esta en la necesidad de un auto , vean este concesionario como la ultima opción, sus carros usados son de pésima calidad , la atención al cliente pésima , una vez q hagan negocio ni se imaginen que pueden arreglar algo con ellos , para mi ha sido una experiencia fatal un dolor de cabeza nunca lo recomendaría, 0 estrellas son un fraude total desde el vendedor que una vez q hizo la venta nunca mas responde y ellos manager se lavan las manos , saque mi carro y a los 7 días lo lleve un carro con coloretes fue lo q me vendieron y no me resolvieron ningún problema pésimo nunca jamás volveré aquí . No vean este lugar como opción para una compra

I got good service. Be diligent though. Get there early and you'll be ok 👌

Great experience. Ask for Vyron

Lets start with, buying a new car is a horrible experience at the wrong dealer, that intensifies if you don't do your homework. Decided to upgraded my wife durango with the new 2021 and after looking online, autonation had multiple colors that we wanted. The salesperson Carlos Galo was outstanding. The test drives where not those quick ones everyone else does (does around the block ones), he let us get comfortable on the car, programmed our phone on the carplay. Took the extra steps to make us feel like its our personal car. The whole time he made us feel comfortable and never pressured. Great numbers from the beginning. It took us a bit to decide, but The manager Ceaser gave us a great trade in value on the old one and great rebates on the new one so we took the RT home. We originally were thinking of the GT but decided on the RT because we felt the deal was better. Now its a week later no regrets, numbers are great enough that im happy with the deal and haven't consider that they got over on me. I would definitely recommend Autonation Dodge, I only dealt with Carlos, Ceaser and the finance guy not sure what was his name. But even he dint try to push all those extended warranties and similar products, he told me about them, i said no thanks and that was it.

The service dept advisers are not well trained. They have a very poor attitude with the customers. Especially Mrs B. Perez at the inside desk. Wait times are acceptable at all.

Matt did a great job helping me!

Daryl was the person who took my phone call and got my car after it had gotten towed.... My experience with him and the repair on my car went above and beyond... excellent service and well taken care of ..... very sweet and caring and extremely helpful with all my questions and concerns and had great interest in fixing my car... what a way to start my 2021 filled with loving and caring people and a good fixed car. Daryl is filled with knowledge and we need more rep like him .. Thank you

Beatriz Perez was very helpful. They definitely know what they are doing!!!

Terrible parts department. Waste of time

Me dieron un trato muy profesional, desde el vendedor Felix E Ruiz hasta el financista Luis Durant. Tenemos que reconocer que Felix es un gran vendedor por lo que salimos bien complacidos con todas sus gestiones y esfuerzos para podernos satisfacer. Recomendamos a todos nustros familiares y amigos o a quien desee adquirir un auto donde le den un excelente trato y precios adsequibles pueden ir 100% a AutoNation de Pembroke Pines.

On1/8/2021, I went in for a recall appointment and was rejected by Dennis Carballosa, and told to come in the next morning at 7 am to ensure the service could take place by 9 am tops, if at all -- due, to not being able to service the vehicle as scheduled, though the appointment system allowed scheduling an appointment vs. a walk-in risk of no service. On 1/9/2021, the advisor that was assigned my paperwork, Mr. Jesus Martinez, was more professional and honest with me. It was clear that the car may not even be seen until mechanics arrived and settled into their customary or pending jobs (8am to 9am)), and not finishing my vehicle by 9 am, as Dennis had suggested the day before. Jesus was so refreshing, that I hop he will assist me in the future for any of my repair needs. He ensured me that he'd follow-up, and my car was done by 11 am without a hitch, including some other basic servicing needs. Thank you Mr. Jesus Martinez for your outstanding professionalism. Mr. Martinez joins the rank of Mr. Daryl Jones for outstanding service. Unfortunately, Mr. Carballosa is just not a good customer service agent, and could never render an equivalent level of service satisfaction -- my classic experience with him. ***** Previous rating of service: I have noticed a significant improvement in the service department at this location. Mr. Daryl Jones is outstanding, and should be training everyone (including the Managers) on what it takes to meet the satisfaction service needs of customers. This young man is outstanding -- my faith in Jeep repairs, at AutoNation, is now restored. I am still in awe!!

Service department is absolutely horrible! No one answers the phone or calls back when they say they will. Save yourself the headache and take your car somewhere else to be serviced!!

You want to buy ? This is the place..but do not try to repair or service you vehicle here the are very bad.

Matt was great. It made the process simple and easy. Great customer service.

LOS ESTAFADORES mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

[non-permissible content removed] mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. [non-permissible content removed]

it was very unprofessional ! horrific i might say...this time around...bc my previous serv. advisor was on vacation , the team was just bad...no calls about your vehicle...still awaiting for general mgr. to contact me...phones down many times! unprofessional operators...repair was not even complete! did not honor free oil change document given previously to me...auto was in shop for 11 days...

I went to Autonation to service my car and all was perfect. Also, I saved a lot because they gave me discounts and services included in my lease such as oil and filter change and tire rotation. The counselor was very helpful.

LOS ESTAFADORES mas GRANDES - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

I had a great experience with Stan the sales Rep and SaL the financial service manager, they were very helpful, thanks to you guys I am happy with my brand new Grand Cherokee 80th anniversary edition that I purchased at auto nation Dodge Chrysler Jeep Ram in Pembroke Pines, -GP Yeszir

The worst custimer service! I called 4 times and was put in hold 2 times for over 10 minutes! Just needed to know if my jeep had the oil change completed! Ridiculous!

Ahora me responden que me quieren compensar por el mal trato y de hablar con el manager, el mismo manager que no me dejo ni hablar. fabuloso. Now they answer me that they want to compensate me for the bad treatment and to talk to the manager, the same manager who didn't even let me talk. fabulous.

Absolutely the worst experience from a service dealership I've everrr had. Took my brand new ram to the ser/dpt for some malfunction it was having. Frist the customer service was terrible checking the vehicle in. Spoke with manage finally got it resolve then ask for rental just to be informed they don't give rentals until the car is diagnosed, found that to be very strange but said whatever. Called the next day no answer from service department called every day after for the next 4days (no answer) no email no status update of my truck. I decided to pay the ser.dpt a visit. To at least get my vehicle or a rental due to uber exp running high. Just to find out the car haven't been diagnosed or touched yet. In which they was still unable give me a rental. Back to uber I goo. Called 3days later no answer again. Try calling the service manger (No answer) I literally went up there once again! Just to be informed that the mechanic started looking at the vehicle but couldn't work on it due to it being block in by another car in service which they couldn't find the key for. Which still at this point didn't offer or approve me a rental at the time, So after two and half weeks going back and forward. I called again to check the status. They finally answer and informed that they will check and call me back. And at that point is when i received a call back that the truck was ready for pick up! Horrible service at its best! #NeverAgain PinesAutoNation

This is my second Jeep purchase at Chrysler Dodge Jeep Ram Pembroke Pines, Stan the sales Rep and Sal the financial service manager helped me very much, the entire process was very quick and smooth pause thank you fellas

Dropped off our Jeep for transmission issues yesterday morning. Got a call back around 4:00 P.M. saying the technician couldn’t get to it. The rep advised that hopefully they’d have an answer for us the following day. This morning we called and explained that our warranty covered rentals and asked about maybe getting a courtesy/rental vehicle because we needed a vehicle for work. The rep said she couldn’t do anything until the diagnostic was done. We then had to call back at 5:30 pm and was told that the diagnostic had not been done. In addition, she fell into a contradiction by stating that she would of gotten us a courtesy vehicle through budget but they closed at 3pm. This now shed light on the fact that something could of been done earlier but was swept under the rug. We understand that diagnostic can take some time, the issue was with the lack of effort placed by the service rep to help accommodate a vehicle for us. Considering the recent personal cuts and the nature of the job I can understand the diagnostic taking some time. However, this was clearly a customer service issue where the rep failed to see how the lack of effort could further strain our personal circumstances.We don’t like to be the customers that have to call back every 3 hours because we have trust that people we hand the vehicle over to would do a professional job. However, had we not been so trusting we might have gotten the courtesy/ rental vehicle in a timely manner. Update: As of today 1/06/20 we have not received our car. The vehicle has now been ready since yesterday. We’re supposed to pick up tomorrow. The dealer ship says they can only return 1 of the 7 payments made on the car. The dealer also refuses to take responsibility for the negligence involved. The dealer blames the warranty , the warranty blames the dealer. If you think corporate is customer friendly, think again. They’re just as difficult to reach as the service department. They usually don’t follow up when they say they will. In summary, the car was dropped off almost 7 months ago for a transmission issue that left us stranded on the express lanes on i95. The part necessary for the repair was on back order. 5 months in, we decided to call MOPAR ( the warranty company the dealer works with) ourselves. Our one phone call, resulted in the necessary part being shipped to the dealer within 2 days. It took dealer 2 weeks to notify us that they received the part and 2 months to fix the car. The dealer said they were waiting for a second part that was now required to finish the repair. first time we heard about it. Warranty rep was not able to verify a second part. We’ve been asking for the service records and have not received it. We’re supposed to go in tomorrow at 3p to pick up the car , return the loaner and discuss what happened. An email was sent to George the manager to provide the details regarding the now 7 month delay and George was not able to find the time time to respond. An email asking for clarification of what he meant when he said that the customer has more power when it comes to getting parts than the service dept?? Why is it the customer has to do the work of the dealer to receive the part ?? According to managements their analysis of the situation resulted in a deferment of responsibility and only being able to return one month of car payments. We asked for a information regarding the second part and told they could not provide the service record until the repair was complete. We have to meet with them tomorrow and have yet to receive a response from that email or the service records requested. It almost seems that the email was not sent back to us so their would not be an official record of the managers response and that the service records have not been sent so that we are I’ll prepared for our meeting and have less to leverage. The lack of communication, service and professionalism on behalf of the dealer is well past the point of surprise. I will update the thread tomorrow with the conclusion of our meeting with management.

What a pleasurable and professional experience. I went online to view inventory and within an hour was contacted by Armando with details. Set up a time to come in and when I arrived the vehicle was right up front Armando was very helpful and had my requests handled smoothly. The trade in value was very fair with no nonsense back and forth pricing . Finance dept was a breeze with virtually no waiting. Upon pickup my new car was clean and up front for convenience I would recommend this dealership to any and all. What a pleasurr

Got me in when there were 3 techs out...thank you Shakira you are the best!

They gave me a jeep without having read approval and after 10 days they call me to accept a 20% higher fee or return the car. They returned my trade in with 130 miles more and totally dirty and without gas. Terrible experience. Me entregaron un jeep sin tener aprobación del léase y después 10 días me llaman para aceptar una cuota de 20% mas alta o devolver el carro. Me regresaron mi trade in con 130 milas más y totalmente sucio y sin gasolina. Terrible experiencia.

The front desk service is always great. Except this time the sticker for the next service is not readable, and the drivers door was all oily.

Vyron and Grace were friendly and professional

The gold standard of car dealerships. The best sales agents, technicians, and products. I know they always have my best interests in mind.

Place is nice and clean! Had my vehicle towed in because it wouldn?t start. They set the expectation that it will take at least 3 days before anyone can look at it. Got a phone call same day that vehicle was ready for pick up!

My Pacifica’s batteries failed and could not be jump started. After towing to the dealership, it took some time to straighten out where my vehicle was located. Once I was able to contact Beatriz Perez, my Service Advisor, my experience could not have been better! Beatriz, the day before Christmas Eve located the van, had a technician do an assessment, and promptly called me with an update. The parts required for warranty service were back ordered until the new year. Beatriz contacted Chrysler multiple times to secure approval to use an alternate part. I am grateful for her critical thinking and proactive approach. She was able to have the vehicle repaired and had my van to me on Christmas Eve! Beatriz provided the BEST customer service I have ever received from any dealership!

2nd car to be received on the morning at 7:05 am. It needed basic oil change and wheels alignment. I walked out at 11:30. That is just absurd. Not only that. Once they tell me my car is done they return it full of greasy finger marks on the door and stick. And also boxed in by other 2 cars that needed to be moved before I could leave. Another 15 minutes until I was able to go.

Service department IS The WORSE. Service advisors they all should be fired. Hire some people who likes their job. No one answers The phone. They push for Service which car doesn't need. They never return calls. If a part is needed, never follow up to advise the parts arrived. I could give a minus star that's what the dealer service deserves.

Currently not taking appointments and working on a first come first serve basis. I went on the week of NYE and they were short staffed on mechanicsbbecaisebof the holidays (understandable). Both batteries in my car needed to be replaced and I got a called by the end of the day. Very good service. They.do have social distancing signs and tapes on the floor and protective glass for their agents. Just need to make sure you get there early, few minutes before they open.

Your service department is always short of manpower. My lease period ends February 24, 2021. I will speak to the General Manager then. I am disappointed with your dealership. I have to rent vehicles before so I can have my vehicle repaired since your dealer is always short of staff.

Very good experience Roy Escobar was very helpfull with the purchase of my Jeep Grand Cherokee.

No comments 😕 😑

We went because our Jeep Grand Cherokee had an engine malfunction and it only had 400 miles. We took it to the service department and a gentleman called Daryl Jones was exceptionally helpful and nice and the next day our car was ready. He also offered us a car rental while our car was being repaired. Excellent service from Daryl!!!

Fast service, efficient staff. Time for window-shopping

I took 1/2 off work to service and on that one waited 1/2 hour without been acknowledged so I left. I went back a second time after complaining. This is a short wait but my concerns were not met. They only did my oil change. I have issues with my clock system and it was not addressed.

I went for my first review after buying my Jeep. There was only one advisor available and she was not with the great attitude. I wanted to do the general service and also a recall that’s needed and showed on my Jeep App. She told me that I needed to leave the car and return just In the next day as they wouldn’t do the recall that day. It was just 2PM in the afternoon. So I left the car in the dealership and had to take a Uber home, at least I was (at that moment) relieved because my security recall was going to be done. Next day she calls me to pickup the car to my unfortunate news that the recalls wasn’t done because they didn’t have the parts. Hold on “couldn’t she didn’t that before asking me to spend money on Uber and leave my car there the previous day?” Incredible lack of customer experience and besides , the app says the PART WAS AVAILABLE.

The service on my Ram truck was done with in a few hours

Worst service department I have ever experienced. My 5 week old Jeep broke, should’ve been a priority to fix but they could care less. No one will EVER answer the phone, my car was there for 10 days with NO updates. When I finally was able to get thru to someone I was told my car had been done for 3 days but I wasn’t notified because “she was off” whatever that may mean. Even in person you will stand there without being greeted & when someone does acknowledge you it’s with a terrible attitude. Getting my money back for extended warranty & going elsewhere. If I could return my Jeep I would.

Awful........no customer service

im not much of a negotiator when it comes to cars. i know enough to know what is a good deal and what is a bad one. I worked with Armando and Fernando in sales and Sal in finance. I told Armando what i could afford monthly and he made it happen. No games, no manipulation. The only surprise was the monthly service fee for the lease ( that wasnt an option) Buying/leasing a car is never a "fun" experience but in this case it was the easiest, smoothest process i have had yet with any car. Ask for Armando or Fernando, they will set you up!!

Once I dropped off the car it was a black hole for information - it would take at least 30 minutes to reach a live person in the service department- NO ONE PICKS UP THE PHONE THERE! The only way I could get to a person was to call a different department, Parts, and they would assist. My car was kept over the weekend due to a part not being in stock - this is stressful, especially during this time. Advisor had told me it would be ready by the end of Monday, I did not receive an update call with an approximation time or anything. Had I not called myself at 4:30 I probably would not have gotten a call period. I have no car, I have to depend on others to get me back to the dealer.... I got there a little before the service area closed. When I Collected my car they did not vacuum or wash it - you think with the amount of money being spent and me without a car since Friday, that they would have given that courtesy - well no. In addition, I have custom wheel valve covers and when I got home I noticed that one was missing from when they checked and filled the air in my tires. Totally pissed and upset with the service department at this dealer. (One is already spending more money because the repair is at the dealer. The dealer should try to make it the best experience possible). Now that I?m out of warranty on my Jeep, I may not go back. I may just find a trustworthy garage/mechanic to perform any future repairs.

Excellent service, the appointment was on time

Very professional service writer! Work was completed in a timely manner.

Excellent people and great service.

Excelente!!!! Atencion 👍🏻

The best. Worked as a team. Great job. Great service.

Took my jeep for service and it was great they did a great job. The lady at the front was very attentive making sure everything went smoothly.

Shakira wrote my vehicle up and kept me updated every step of the way.

The service was excellent and friendly. Matt took care of me from the service center. Very knowledgeable. Will be back for any work needed later. 🙏

An unbelievable terrible experience. Worst location ever. Two weeks ago I had in service my 2020 Chrysler with not even 20,000. Today my engine broke down on the highway in the middle of nowhere! It’s Friday afternoon, I am calling from 3 different cell phones and nobody was answering the phone. After 2 hours Beatrice from the service department finally answered, we notified her about our urgent incident and she hanged up on us. The only department answering is the new car sales department (Lance and Andre) and they don’t want to have nothing to do with service, even it’s the same dealership and name of the company which gets ruined.

I went in for an oil change on a 30K mile jeep. The service technician tried to sell me hundreds of dollars in unecessary service work. When i asked him why the jeep service manual doesn't call for any of the recommendations he was making, he muttered something and walked away. Then, when ringing me up, he charged me over $80 for the oil and filter change. I asked what happened and he told me that he "upgraded" me to synthetic oil. I explained that i never used that, as my oil change history clearly shows and he had no right to "upgrade" me without mu permission. The whole experience was like dealing with bad used car salesmen, only looking to squeeze more money out of you. I'd give the place zero stars if i could and don't even trust that i have synthetic oil, just the shakedown price.

An unbelievable terrible experience. Worst location ever. Two weeks ago I had in service my 2020 Chrysler with not even 20,000. Today my engine broke down on the highway in the middle of nowhere! It's Friday afternoon, I am calling from 3 different cell phones and nobody was answering the phone. After 2 hours Beatrice from the service department finally answered, we notified her about our urgent incident and she hanged up on us. The only department answering is the new car sales department (Lance and Andre) and they don't want to have nothing to do with service, even it's the same dealership and name of the company which gets ruined.

Had a good experience

Beatriz at service center is the best !!

Service personnel are efficient and professional. Very good experience every time I go.

Worst Service Dept I've been to in 25 years of vehicle ownership!. Save your time, service your vehicle somewhere else. I needed a battery replacement, got to the dealership at 6:10 (they close at 7:00). I was told to come next day because no one was able to receive my car at that time. Since battery died, next day I had to call their Roadside Assistance at 8;00 am. Tow truck ETA was before 9:50 am but they arrived at 12:10. I got drop off confirmation at 12:30. I called to make sure someone they got my vehicle, I was on hold for two hours. I decided to ride with a friend to the dealership and to my surprise 4 service reps were there and not a single client. I showed them my cell phone screen with the two hour call and asked them to pick up the line on hold, they were surprised it was the client in front of them. The vehicle was not in the system after three hours of being dropped off and they had no recollection of my vehicle being there. I had to look in the lot , found my vehicle and told to please put it on the system. At this point I was told that the vehicle will have to stay overnight because it was too late for them to to a battery test (3:15 PM). Asked for a loaner: not loaners were available. Asked for a customer pickup next day: we don't provide that service on Saturdays. Asked for Roadside assistance to drop it back: we can't do that, only pickups. Service rep gave me a card with their cell phone number tried texting, no answer. Voicemail, no answer and email, no answer. 3 days for a battery replacement??? Typically they ask to call the General Manager after leaving a bad review... No thanks. I think I've communicated extensively. If the General Manager wants to communicate with me they have my number in the system. Service ticket #1313 on 12/04.

The service department is phenomenal

I don’t give many bad reviews but this was the worst experience I’ve ever had getting an oil change. I recently moved to Weston. Looked up a Jeep service location and made an appointment at this location. When I arrived for my appointment, I was told I can’t be serviced because they don’t follow by appointments made. It was 1st come 1st served, and so I should return at 7am when they open the next day. The next day, I returned little before 7am (4 cars in front of me), and waited for my car until 10:45am! As if that’s not bad enough, I had mentioned a lose USB connection. They said they’d check it and tell me what’s wrong with it. When I received my car back, they quoted me $157 additional to replace the entire USB. I asked what was it that was wrong and the guy said, “You said it was loose. This is how much it costs to replace it.” They never checked it at all! Never returning to this place again and I’m considering changing car Make just in case this is how they all are. I recently bought my Jeep, but will NOT be keeping it if this is how the service dealerships treats its customers. No thanks!

It's a good place with excellent staff providing quality service.

Horrible service , I would not recommend anyone to your establishment

Back in July, I took my car in because it kept shutting down on me. Paid to have them run a diagnostic to see what was wrong. I was told that it was the battery. I explained that it has to be something else because the battery was brand new at the time. They insisted the battery was bad and replaced it. I paid over $300 . Recently my car shut off again last week. Took it back to the same location and this time they told me they needed to replace the alternator and the battery. Since the battery was under their warranty I didn't get charged to have that replaced again. However it cost over $1000 because they had to remove the compressor in order to change the alternator. The day I picked the car up less than 30 minutes my car would not start..they had a tow truck come and get my car and I still have no answer as to what is wrong

Fixed my Jeep!

Brought my car in reference a water leak entering vehicle behind rear seats (cabin pressure vents). They were not happy stating to leave car, parts needed to be ordered. Day 3 received message only 1 pressure vent arrived. Day 5 technician working on my vehicle was off (Saturday) and of course sunday they are closed. Day 8 finally picked up my Ram 1500 dirty as xxxx, not even a courtesy car wash. So 8 days total, nobody picks up the phone, not even Dealership General manager. And no loaner vehicles available. Totally disrespected with Lack of professional service and customer care. Will never buy and or service at this dealership again!!

My first trip to this Service Dept. since purchasing my new Jeep. Was not impressed. There is a lot wrong with this Service Dept.

Michael Lewis and Stan were AMAZING and I rate my experience with AutoNation a 10!

I just bought my car with them and it was amazing. They have excellent discounts. Jhonny and Salvatore were so kind! They have the best people working there. Thanks for the experience and for everything! Keep it up 👏🏻👏🏻

I’ll give this place two thumbs up. Beatrice at the Service Center took care of me and made me feel right at home. She explained I had a few things wrong with the car and gave me a list of the more important fixes I needed ASAP. My car was ready in no time.

Typical dealership experience (Service Dep). Average trending to below average. Took my new truck for warranty service on Oct 21st for issues with transmission and a coolant leak. For the transmission issue it was a software update that was done the same day. However, for the coolant leak issue the Service Advisor informed me they had to order a new part. He added that I could bring it back on Monday the 26th, but to wait for him to confirm the part was there. No problem. It made sense, I thank him and left awaiting for his follow up. After several attempts to communicate with the service advisor, I still don't know the status of the part or when my truck will get repaired. Last communication from the advisor after asking if the part was in was "bring it in". I reply asking again to get confirmation the part was in stock as I did not want to waste time. No answer at all. Every time I ask for the part....silence. Today is Nov 28th and my truck is not fixed and there is no information as to when it will get fixed. Already complained to FCA. Will take it to another dealer and probably go thru similar issues. I have found that Ram dealerships simply don't care. Ram products are low quality (painfully learned the hard way) and need constant service, but service is low quality as well. Better to pay the extra money and get a Toyota that will last you forever and will required less service from dealerships. This will be my last FCA vehicle. Ford or Toyota will be my next.

Love my new vehicle. Neville gave us a great deal!

Excellent Beatriz at Service is far awesome

Took our Jeep Compass in because the stop/start feature stopped working and the warning light went on for a short period. The compass also needed an oil change. Dropped off at 0730. The service consultant said that it would take until noon because they needed to do a battery test. Almost 8 hrs later and after at least 5 calls, many unanswered calls, someone tells me the battery had failed and to come get my car in 30 minutes. Very unprofessional. No follow up with customer. Did not explain that the battery was going to charge while the car is in use. And then one of the service advisors is walking around with no mask though there is clear signage everywhere to wear masks.

This is the 5th vehicle we have purchased through an Autonation dealership and each and every time the process is enjoyable. Our most recent Ram Truck purchase was made very easy by Jonny and Grace at Autonation CDJR. Pricing is simple, no crazy fees, team is professional and best of all knowledgeable about the product. Very happy with our purchase.

Had my car towed there to have diagnostics run to see what was wrong. Took four days for it to even be looked at. Called before and was told no appointment needed. You can never get a hold of a service tech there and their customer service is rude and dismissive. My car has now been there 9 days, not even sure if they have started work on it. Long story short, it is the fuel pump and I have no idea when it will be ready. They obviously cannot keep up with the work they accept. I will never take my Dodge Challenger here again or ever buy a vehicle from this dealership. I left a message on the managers voicemail, never heard from him. Worst customer service!!!!!

Poor service. Took 3-4 days to assess the problem. Took over 2 months to get parts. Had appointment to bring back car but took 5 days to look at it and another 2 days to fix once the parts came in and the labor estimate was only 2 1/2 hours. Parts much more expensive than on internet with other out of town Chrysler dealers. Once the car was finished they then said to fix entirely would cost more than original estimate. Only one part of the problem fixed. Communication with dealership very poor. Phones not answered, calls not returned when voice mail actually worked (not very often). Service area very small, not enough service writers. Would not recommend this dealer for service.

The Godfather one of the best movies of all time if not the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to finish, let me tell you why. I will start by saying that I tried not one but many different dealerships before finding this gem. I was on a budget and finding the car I loved became more challenging, 2020 is not one of my best years but it was my birthday and my previous truck stopped working, therefore I had to start looking for another vehicle. I tried online and called multiple dealerships, most dealers ignored me, running my credit and never finding the time to actually help me, I felt like a number, nobody was interested in me getting something I liked or finding me something I could love but also pay since I was, as previously mentioned, on a budget, but my situation completely changed once I called AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. All it took was getting the right team of professionals involved, with the help of Johnny Robles, who was my sales rep, (and will always be from now on), Glenn Pericohen, the GSM, and the Finance Manager, Grace Giraldo, my days of disappointment changed. Johnny took the time to find me exactly what I needed and he knew all the answers I asked him from the first call to the in-person appointment. He is a very friendly and professional person, who made me feel comfortable and made the process very smooth, without giving me the headaches, previously experienced at different locations. Glenn made all the worries implanted in me at the previous locations disappear, he was what I will call a true manager, always making me feel comfortable, touching base with me to see how my deal was coming along and if I was satisfied with the process. Grace Giraldo fought for me, giving me an amazing term and rate after multiple calls with different banks. Knowing that there are people in the car business like these that actually want to help me and made it possible for me to get my dream car made me speechless. This is by far the number one dealership of all time and the only dealer I will ever recommend anyone to buy from, they earned my trust and loyalty for life and I will be forever grateful. Again, Car buying is very stressful and one of the worst experiences for most people, I personally hated it, but now that has changed thanks to Johnny, Glenn, and Grace at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines truly an act of higher power. Thank you guys for making my birthday amazing this year and wish you many blessing. Anyone who needs a car or truck should definitely go to this place and ask for Johnny, talk to Glenn and wait for Grace, truly a car buying experience I will never forget!

The Godfather one of the best movies of all time if not the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to finish, let me tell you why. I will start by saying that I tried not one but many different dealerships before finding this gem. I was on a budget and finding the car I loved became more challenging, 2020 is not one of my best years but it was my birthday and my previous truck stopped working, therefore I had to start looking for another vehicle. I tried online and called multiple dealerships, most dealers ignored me, running my credit and never finding the time to actually help me, I felt like a number, nobody was interested in me getting something I liked or finding me something I could love but also pay since I was, as previously mentioned, on a budget, but my situation completely changed once I called AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. All it took was getting the right team of professionals involved, with the help of Johnny Robles, who was my sales rep, (and will always be from now on), Glenn Pericohen, the GSM, and the Finance Manager, Grace Giraldo, my days of disappointment changed. Johnny took the time to find me exactly what I needed and he knew all the answers I asked him from the first call to the in-person appointment. He is a very friendly and professional person, who made me feel comfortable and made the process very smooth, without giving me the headaches, previously experienced at different locations. Glenn made all the worries implanted in me at the previous locations disappear, he was what I will call a true manager, always making me feel comfortable, touching base with me to see how my deal was coming along and if I was satisfied with the process. Grace Giraldo fought for me, giving me an amazing term and rate after multiple calls with different banks. Knowing that there are people in the car business like these that actually want to help me and made it possible for me to get my dream car made me speechless. This is by far the number one dealership of all time and the only dealer I will ever recommend anyone to buy from, they earned my trust and loyalty for life and I will be forever grateful. Again, Car buying is very stressful and one of the worst experiences for most people, I personally hated it, but now that has changed thanks to Johnny, Glenn, and Grace at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines truly an act of higher power. Thank you guys for making my birthday amazing this year and wish you many blessing. Anyone who needs a car or truck should definitely go to this place and ask for Johnny, talk to Glenn and wait for Grace, truly a car buying experience I will never forget!

I would like to appreciate Agent Beatriz and Mechanic Joshua for the service and dedication on my Jeep on 11/17 /2020 and 11/18/2020 they were so helpful and dedicated in their roles. Mechanic Joshua were fighting with my Jeep Alternator but Joshua won hahaha. He made it . thank you Auto Nation

Great service and very friendly staff. Fixed the issue and got my car in an out.

AutoNation Service has gone from bad to worst. I have been the owner of dodge / chrysler / jeep vehicles all my life (dakota, jeep, ram 1500 and 2 durangos). Because of the bad service they provide, I’m done with AutoNation and their vehicles. They don't value their clients...

Good experience overall, though 2 plus hours seemed a little long for just a lube, oil and rotation.

Daryl the service manager was very helpful and paid close attention to my situation with the repair of my vehicle.

Good service. Car did not start and they found the problem very fast. Parts ordered and installed in one day.

Lied about my car being in an accident just so they could get more money. It might have been a used car but it's a 2019 with 25,000 miles and a clean carfax. Took it to another dealer and it was just the fan that needed to be changed. Jesus was rude as ever because we knew what they were trying to pull. Y'all definitely need to do better.

AutoNation provides excellent customer service. The service advisors are knowledgeable, helpful and very friendly. I highly recommended this location.

George Rossi and his team are really awsome, best experience ever at a dealership

The people were extremely nice and caring like we were family

If I can give a 0 I can, this place is the worst place to buy a car! they lie to you when your leasing the car when you go in for a check up they tell you they have 80 cars in front of you! Do not buy or lease from here!!

Extremely helpful and respectful.

Excellent service. Friendly staff!

Was a pleasure dealing with Beatriz she is very knowledgeable and professional

Went in to try to take my vehicle in on a Thursday - they were too busy to look at the electrical - so I made an 8am appointment for the next Tuesday - on Tuesday when I came in they had No idea what my appointment was for - so I had to ReExplain what I thought was already in the notes - they never have enough people working there to get everyone through the line quickly - but they are all very nice - my vehicle was bought a few months ago so my bill was 0 - luckily they turned on whatever didn't get done when I bought it & we were out of there in 5 ish hours -

THE WORST SERVICE EXPERIENCE I HAVE EVER HAD! RUN FROM THIS SERVICE DEPT!

I had been shopping for a Ram 1500 for about a year. My experience up until I visited AutoNation was less than wonderful: unenthusiastic sales reps that had little or no knowledge of their own product, horribly unrealistic pricing. I had one rep quote me on two identical trucks, on two separate occassions, and the second truck price was almost 10K higher the second time around after I had already made my price points clearly known. When I pointed that out and asked him how he thought his second quote was a good deal, he actually responded, "it's not a good deal, it's a great deal!" I was then told that I needed to be more realistic. My wife leased a Grand Cherokee from Autonation on Pines, by Rte 75, 2 years prior and we had a great experience then, but up until now I really didn't like their Ram inventory. I finally found one I liked, a Laramie 4x4 Crew Cab. I showed up at the dealership and was immediately greated by the cashier who then allowed me a few minutes in the showroom while she found a rep to see me. You'd be surprised to know this is not the norm in other dealerships. Armando Fuster presented himself and asked me some questions about me and what I was looking for. He took me out to see the truck, and spent a bit of time telling me about the model. He also took a moment to announce all of the current rebates and offers and finance incentives. I had prepared before my visit, but I didn't need to pull this information out of the dealer, which was refreshing. After my test drive, Armando asked me why I hadn't pulled the trigger on other deals and listened to my concerns. To my surprise, my negotiation was very easy. Armando had my trade-in evaluated and prepared the initial offer. Finally, a dealer laid out the pricing exactly as I had in my research. No nonsense, no ridiculously bloated numbers. A solid offer. We reached a number I was comfortable with very quickly after that. The turck was prepped for me and Armando walked me through the process, start to finish. It was once again a great experience. I'd recommend this dealership, and Armando in particular, to any of you.

Autonation gave us an amazing experience! Fernando, our sales person, understood our desires and needs and delivered a beautiful vehicle for us. No hassle, no fuss, no back and forth. Great customer service!

Best experience with a Jeep dealership since moving to Florida. I previously took my compass for an oil change to a dealership in Kendall and not one month later there was liquid leaking from the front of my compass. The AutoNation dealership took car of my car swiftly, diagnosed the problem and fixed it, the agents that I dealt with were knowledgeable and courteous and gave me regular updates on the status of my vehicle. The service was outstanding and I would happily take my compass there again.

SO far the worst experience. My car has been there for a week just waiting for a part.. a plastic part. No loner provider (7 days).. spent so much on ubers. Hopefully they can at least wash my car like they “promised”. Matt has been following up but definitely no sense of urgency to get this done. $500+ later!!!

Oil stain on my business cars cloth seats after they cleaned the vehicle. One star because the car got fixed, but jeez. This service drive has the worst customer service anywhere. When you walk in nobody greets you. Nobody knows who’s next in line. If you call the service advisor they don’t answer the phone, they don't respond timely to text, and they don’t get back to you same day. They don’t respond to your emails timely either. I wanted to speak to the manager to let him know how poorly the customer service level is, however I had just witnessed him get chewed out by another customer and figured his day was bad enough, and he would not likely be receptive to criticism. Two simple things to fix all of their issues: answer phone calls and texts or reply promptly, AND when someone walks in to your service drive say “good day we’ll be right with you,” and you’re 70% of the way there..

The service agent was not Mr. Wellington. It was a lady who arrived on 9:00 one hour after my appointment. This time the service was a disaster

I had a wonderful experience again I recently just least my second Jeep gladiator and once again Glen Cohen sales manager was awesome The salesperson was Haziel,very helpful and Salvatore Russo again did an excellent job I won't shop any other place these guys are the reason why I go back there.

Called autoNation Chrysler on Monday, spoke to Daryl Jones he advised me to be at the service center on Tuesday. Got there Daryl assisted me in getting my SUV serviced. It was 7am when most customer service reps are not fully awoke but he was just wonderful. When the servicing on my SUV was completed about an hour and a half later he was still pleasant. We need more representatives like Daryl. He represents your service department well. Thank you Daryl

Great team. Great service. Very helpful.

Beatriz my advisor was exceptional in all aspects of the service and follow up.

Armando and Grace were excellent in helping me with purchasing my dream car....I have a couple issues in which they assured me that they would take care of and I am confident they will....thanks again

I brought a dodge ram 3500 from here and almost a month later still dealing with nonsense. We were told that the finance company approve our business purchase only to leave and 2 weeks later being asked to deposit $10,000 more to maintain the original files. I was given the option to buy it personal which I agree to do. Now 3 weeks later, I am still waiting to know which direction to go. My business is at a standstill until we can confirm what's happening with the truck. If I am not hounding them there is no communication. If could give a 0 star I would. The unprofessionalism from the finance manager is ridiculous.

I came in on Sat to have a couple recalls taken care of on my Dodge Journey, I also wanted them to check my ac system but I was informed that they don't do stuff like that on Saturdays. Ummm OK, well after the service writer took my info she told me that they will call me when the vehicle is done. So I asked her if she would like my keys because she never asked for them. The work was done in a pretty good timely manner but when I picked my vehicle up, no one told me what they did to it! I had to read my paperwork, and that's how I found out what the 2 recalls were. Plus on top of that, it said that my tires thread depth were "OK" but my tired were 7days old! They were brand new!!!! Also it said I needed a coolant flush, however my coolant was flushed a month ago and they would have know these things if they would of had a small conversation with me about my vehicle. There was a huge lack of customer service and it felt like an assembly line almost. They had a opportunity to schedule my car for ac service at a later date but they never even tried. However the guy in the parts counter (Lee) was awesome! He was polite, personable and in a good mood! He was great! I wish the service writers were more like that!

el mejor dealer de miami .la atención es espectacular. agradezco a miguel cabrera y grace x su ayuda .

I took my truck in for its 30000 mile service. Matt the service write was nice but wasn’t sure what was covered and what wasn’t. The big thing was when I went to pick up my truck, they treated me like I was inconveniencing them. When I walked in I asked if I had to go to the cashier so they responded it was closed and said over here like they were calling their dog. It seems that their right hand doesn’t know what the left hand is doing. I treat people with respect not like I’m a inconvenience.

They were very accommodating helping me find the car of my dreams.

I bought a 2021 Jeep Grand Cherokee. I worked with the sales associate Ronnie Alvarez, Financial Service manager Salvatore Russo, and the manager Glenn. This is the first car that I'm buying by myself in order to build some credit and these guys helped me and worked with me to get me to the price I was looking for. Very helpful, they followed up with me, and they made the car buying process smooth. They were all very respectful and attentive. COVID-19: The facility is very clean, all the employees wear masks, and they have sanitizing stations all over the place. 5/5 experience.

Nice car but my credit is horrible

Excellent customer service

Great experienceI was in and out very quickly at a great price on the exact car I want it

They did an excellent job replacing the touch screen on my Chrysler 300s, the service people were nice and helpful, i would definitely recommend this place to family and friends.

My service with Shakira at the service desk was excellent. I had to wait a little longer, but, I didn’t mind..Shakira, gave great customer service as always.. This is the place to go for service.. keep up the great service..

Una vez más e sido complacido por el trato y el servicio dado por el vendedor y el personal de dealer.(agradecimiento a Félix y a la financista)

It excellent and the experience was great everybody that helped me was helpful thanks

I?ve been shopping here since 2005 and 4 trucks later The finance director Orland and Grace is great always making sure I best deals and payments. Thanks guys.

Overall great experience. Second time leasing from AutoNation Chrysler Ram Jeep. There will be a third time.

Had a factory warranty issue waited months for them to get parts no one calls back jonone returns calls. Finally they got the part and I left the car.over two weeks for them two weeks without my car . Finally called in to pick up the car was told someone will call back and agaib no one calls back ,employees in thwt dealership just don't care. Alot of "no" people not yes people .

Pésimo SERVICIO sí pudiera dar ----☆☆☆☆☆ le daría total negativo estoy aquí en Service para un simple cambio de aceite y rotación de gomas desde las 9 a.m. y ya son las 3 p.m. y todavía no han terminado , mal pero mal servicio y tengo que hacerlo aquí porque mi carro aún está en garantía, es la peor experiencia que he tenido no compro jamás carro en la dodge y menos en Pembroke Pines

I don’t know about this place but at AutoNation Nissan this was my experience be warned -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there’s something wrong. Do yourself a favor and go else where for service. Words of wisdom… “Don’t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.” I’m done dealing with [non-permissible content removed\.

I leased a Jeep Grand Cherokee because of the easy manner the lease was conducted by the salesman without pushing us to make a deal. That is what sold me and I will be coming back.

La atención es terrible! Tienes una cita para un servicio y de igual forma esperas 3 hasta 4 horas para que te entreguen el vehículo! Y los precios por las nubes.

They are not taking appointments ... I had only 3 cars ahead of me and still had to wait over 3 hours in their dingy little waiting room for an oil change & tire rotation. They did not even have the courtesy to fill up the coffee pots in the waiting room. Worst dealership experience in my life so far.

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there?s something wrong. Do yourself a favor and go else where for service. Words of wisdom? ?Don?t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.? I?m done dealing with these clowns.

Writing to note Daryl Jones outstanding service on 09/18 and 10/20. Daryl worked to ensure my issue (DRL not working) was well taken care of and I left as a satisfied Autonation customer. Please congratulate Daryl on providing exceptional customer service to clients. It's employees like him who makes customers always return.

Overall, poor service.

Great service on my truck, definitely will come back

Fast and courteous. Able to leave car for repair with no problems.

Horrible service: They are not taking appointments, mostly during COVID they should, so they could space out the amount of customers servicing their vehicles at a time. So because of it, I had to wait a little over 3 hours for my car in their waiting room, I had not planned for 3 hours for an oil change. And their employees are mot wearing masks. So they are in your car exposing you to COVID. They told me I needed a few extra things, that would add up to 280, I agreed to that, but they ended up charging me 370, and said the difference was taxes. And the worst part, they scratched my steering wheel. My car is not a lease, so it bothered me a lot.

My service advisor was very good & very informative

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery, I took it to AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. The end result was that my battery was no good. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get it fixed. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of the trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there’s something wrong. Do yourself a favor and go else where for service. Words of wisdom… “Don’t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.” I’m done dealing with these clowns.

Wonderful car and the salesman are excellent person Congratulations!!! I am so happy with my car is a beautiful car!!

Avoid going here at all costs. Took 5 hours for a simple oil change and tire rotation. Unfortunately it’s the only autonation jeep in the area and I got a plan for services here when I bought my Jeep. If not I’d go elsewhere in a heartbeat

excellent service!

The Service Advisor - Beatriz was outstanding. Proficient, professional, courteous, and all commitments honored and on time

Long story but I am revising my review I like Dayniel He kept his cool during a difficult repair. I think the Jeep Manufacture and the Company Itself did not stand behind their vehicle but the car was treated respectfully as was I by Dayniel at Service Department at AutoNation Chyrsler. The Corporation has a reputation for pushing back when a Lemon comes off the line but I really cant hold that against people doing their best on Pines Boulevard to help me.

Beatriz is an amazing Service Advisor, as are the techs at Autonation Jeep, Dodge in Pembroke Pines

I had the batteries changed, new batteries, $ 718.00, we received the van dirty, they didn?t care to clean it after they worked on it!!! And this is not the first time that they didn?t clean the vehicle after working on it!!!

Beatriz Perez is simply put, amazing. She helped me right away with arranging the service to my vehicle and even went out of her way to assist me with a window replacement. So helpful.

No one ever answers the phone at the parts dept!! When I went there to order parts, I waited at the window for 25 mins. No one was around and the employees who did walk by acted like I wasn't there! I finally spoke out, to a guy who was sitting by a computer, on his phone. He came with a 'you are disturbing me' attitude. I told him how long I'd been waiting and he said he thought I was waiting for a car being serviced. Standing at the window?? Now, after waiting weeks for the part, I see they wrote area code 786 for 754! Been trying to reach them for days! So I'll drive out there to see if the parts arrived (I'm not nearby), and never return, even though I'm looking for a new car. No thanks.

I was charged $500 just for checking what was going wrong with my vehicle.

Betsy is the Best costumer service agent ??????????

Dont ever take your care here. They will not follow up or correct you problem. They might also steal something from your car.

You will be transferred to very department. You will never receive a call back. When you finally get someone on the phone they are unhelpful and transfer you where again, there is no answer! Worst! I made a complaint to corporate. Poor customer service! They don’t care about helping customers.

Not transparent with cost of service/labor. What was a $160 key was a $420 bill. Will no longer service car there. Friendly, helpful but it’s a non starter when I don’t know true cost until I pickup the car.

Service was quick. Everyone from the intake person to my service advisor was very friendly and inviting. A party I needed had to be ordered but my service tech explained the situation and ensured me of its arrival.

Most horrible customer service I ever had returning my lease car ever in my life! I will never ever deal with this auto dealership ever again! Buyer beware they are only nice to you when you want to buy. Go else where! They suck!!!

Horrible service!! Don't ever take your vehicle there. Do yourself a favor and go anywhere else.

Buena atención

The worst service department ever experienced! They NEVER answer their phones and you are forced to physically go there to get any information about your vehicle!! This has been going on for weeks and weeks and they make no effort to correct the problem.

I went in there to buy a car I spoke to the salesman he gave me a form to fill out so he can run my credit which I did but I never signed the form i told him I won't sign the form till he comes back with a number for me for the car and then I will sign the form but he went ahead and ran my credit with his sales manager without me signing the form and giving him permission to do so. I would never recommend...

Service Advisor Dennis was very attentive and helpful. Thank you so much, guys !!!

The worst service ever! I took in my Jeep Wrangler for a problem with the engine, came out with the the check engine light on. Took it 3 more times until they told me they had to replace the transmission. After 3.5 months of not getting an accurate update, they called me to go get my car and take it somewhere else!

If you visit this AutoNation dealership make sure you buy your vehicle from Fernando. He has gone over and beyond to make sure that my purchase experience was a good one. Fernando has gone over and beyond to fulfill my requests. Although my leather installation was delayed and needed to be corrected due to the wrong stitch color, he has kept a positive attitude throughout this process. That is the type of salesman that all dealerships should have.

I drove away with a beautiful 2020 Jeep Cherokee Trailhawk. Jokes on me. I've owned the vehicle 1 month and the engine is bad. Chrysler will replace the engine, but in fact, what I should be getting is an entirely new vehicle. The head gasket was blown and the car had no coolant in it! I'm thinking the dealership should have known this. In a month, I got to drive it 2 whole weeks. When I called the dealership to complain, they could have cared less. I live on the other coast of Florida and there was no way I could get the vehicle back to them. Stay away from Chrysler, stay away from places that sell lemons, and stay away from unresponsive dealerships. I was told to call to speak to the General Manager after I left this review, but Ive left many messages with no call back, perhaps he'll answer when my lawyer calls...this place should be investigated.

SALESMAN JEFF HUMPHRIES DID AN EXCELLENT JOB AND AS ALWAYS, TOMMY ALONSO THE SALES MANAGER IS THE REASON I KEEP GOING BACK, TRULY A PROFESSIONAL.

I've been a customer since 2012, Exelent customer service, I fell like home everytime I go for service.

I arrived about 20 minutes before my appointment and showed the agent my 2 recall notices. He took my information and booked me in. I received a call as the services were completed only to find after waiting for 2 hours that the agent never looked at my ticket to show that one recall was not done due to no parts in stock. He could have told me that in the first place. Now I have to schedule another appointment to get more work done. I called the GM to complain and they never passed me through to that person and only sent me to a voicemail. I left a voicemail and still have not heard from anyone. I will not use their services again. This is an update to my last review, which I made a mistake and gave this service center another shot at fixing what I believe to be a recurring issue: Service on 09/17/20. I had a horrible experience yesterday at your facility yesterday. I arrived at 6am to be the first in line as I had no appointment. When the service center opened at 7am I was directed into the service counter. I explained to Dennis that I was having the same issue that I had been to Autonation previously on the auto start/stop function of this vehicle. Therefore, I told him could he please check it out again since my car was dying after no issues recently and that the dials were no longer having the LED lights displaying, which is exactly what was happening when you had to replace the small battery which controls the auto start/stop functions of this vehicle. He said he would check it out with no mention of a diagnostics fee as this was possibly going to be a warranty issue due to the same thing happening at least twice now (you can check the service records). I then went into the waiting area after being informed that a technician would arrive at 8am to start to look at my vehicle. At around 11am I was finally told that they found a problem with the main battery and that it was installed but then the technician realized that my car was not under warranty and I was asked if I wanted to keep the battery in the car. I asked how much and was told it was more than $325 and would I like it removed. I said yes because a new battery from another part dealer would only be $172 installed. He had the technician remove the new battery and put in my previous battery, which I came to find out was dropped on the floor causing damage to the battery as well. When I was asked to sign the paperwork I was then informed that there would be a diagnostics fee of $155 dollars and when I asked why, I was told that I signed for the approval to do it even though there was not anything put on the paperwork. When I complained, a manager said that I would not have to pay that fee and I got my car and left....forever. Your company tried to use a bait and switch move by installing a battery and then first telling me that the service should be under warranty ,which the technician must have known and then when he found out it was no longer under warranty was told to remove the battery. Very shady dealings. I have decided to no longer do service with your company and when my lease is up in a few months, will never purchase a vehicle from your facility ever again.

Fernando estoy muy agradecida por tu excelente servicio, muchas gracias por todo!!! ❤❤❤

Fernando estoy muy feliz y agradecida por tu excelente servicio!!! recomiendo 100% esta sede para adquirir su vehículo! ❤🙏

Manager is friendly and helpful but even he cannot make up for the rest of the customer service team. They couldn’t bother to speak me while I was waiting. I was made to feel like an inconvenience. I waited just over 2 hours for an oil change. I would typically make an appointment but they aren’t helpful because they take walk ins and so even if you have an appointment you will still wait a very long time. And finally while there are signs EVERYWHERE insisting that customers wear a mask, half the staff wasn’t wearing a mask

Betsy was very nice and helpful. However the facilities are small considering the amount of cars in the lot, and it will be nicer and much better that AutoNation provide the tow instead of my insurance company.

Great service with Beatriz and tech Pier.

Horrible service department. They don't respect your time like they are the only ones working or they have things to do. It is a shame. That the power AutoNation allows such pitiful operation.

I had an overall excellent experience purchasing my Jeep Gladiator the customer service I received was outstanding. This was one of the most pleasurable car buying experiences I have ever had. Roy Escobar was extremely professional, polite and knowledgeable. Thank you 😊

Mucha desorganización y falta de comunicación,llegue a las tres y media de la tarde y llevo más de dos horas esperando por un cambio de aceite,pregunté y me dijeron que ahora lo están haciendo.

Excellent customer service, great value for keeping your vehicle properly maintained. Thank you Daryl!!

Omg it is impossible to get them in the phone to schedule and to even get information. Once you finally get then then they are rude!!! If I didn’t pay for my damn part I would 100% take my car somewhere else! Never again!

While I never look forward to car trouble, having AutoNation on my team makes it easier to deal with. AutoNation gives me the best parts, the best service, and the best overall assistance.

While I never look forward to car trouble, having AutoNation of Pembroke Pines on my team makes getting repairs a smooth operation. AutoNation gives me the best service, the best parts, and the best overall assistance.

One of the worse service departments ever. Shame that I bought 3 jeeps with service at this dealer. I took my car a month ago because the engine light was on after the car being there for 2 1/2 hours they call me to go pick up the car because they did have the part to fix. it has been a month and I have only received one phone call a week afterwards that they’re still waiting for the part every time I call I can’t even speak to the person in charge of my car that day and when you ask to speak to a manager he is never there

Saw a price online, made a 2 hour drive to the location only to get there and them to tell us its an extra 12,000 of the " on sale " price online. Asked about the price online and overheard the salesman attending us talking badly about us and his co worker mentioning he should've offered us rebates.. I was determined to buy a vehicle from here, but after seeing how poorly they talk and think about their customers I will gladly take my business elsewhere...

Falsification of records, lying to consumers and avoiding calls and not responding to consumer complaints and concerns. Have left several messages which have not been returned and have wasted 4 trips to the location to resolve an issue which to date has still not been taken care or

Worked with us

It's a different time now, and this experience really kept up with those times. My personal interaction was limited. I was able to convey what truck I wanted to my salesperson (Stan M.) and after a couple of days of texts we were on the same page. I visited the dealership to see the car, test drive the car and ultimately buy it. It was all so smooth, simple and it felt good to get it done in such a positive manner _ and it didnt take hours in the "back room" signing papers - I was in and out with paperwork in less than 20 minutes. Great experience and great facility! I would recommend AutoNation!

The original process of buying the truck went smooth. Since then it has been nothing but headaches. First it took them a week to get two tires in to change that the told me they would when I bought the truck. When I received the truck back, the rear tires were not balanced and the alignment was not done like they stated it was. Now a week later I have taken my truck to good mechanic I know to do my alignment and come to find out, the drag link in the front is welded therefore there is no way for the alignment to be fully done. Everything since buying the truck has been nothing but a huge inconvenience for me. Post #2. The journey keeps getting worse with this place. They took my truck today to fix the alignment. I go pick up the truck start driving home in our afternoon monsoon and boom steering wheel is still crooked to the left. This is now the 3rd alignment they have done and can’t get it right. After I get home I decide to crawl under the truck and realize the the two worlds on the component are the exact same meaning that they never did the alignment or attempted to straighten the steering wheel. My previous post they left a number to call to reach the GM so I call and of course the GM is not available. The battle continues. Until this point I would recommend buying from here because the sales department is very easy to work with, however do not get your vehicle serviced here or take their word on anything service related. The picture below shows the two welds one taken last Saturday on top and the lower picture taken today. Interesting how they are the same since they claim they did the alignment. Wonder if the welds are even supposed to be there since they claim there is a service bulletine for that to be done because the nuts come loose. Hopefully the GM will give me a call back. Otherwise it’ll have to be danother drive down for wasted diesel and time.

Customer service was outstanding.Very friendly faces and willing to help.

Buena atención desde la entrada nos reciben una Sra muy agradable y un buen café el Sr Pérez nos atendió como asesor y excelente trato

Worst service department ever

I purchased my vehicle brand new from this dealership in 2016 never missed a oil change or maintenance..my vehicle had navigation issues due to the vehicle being stolen and wire perhaps being tampered with..i made an appointment to maintenance to fix the issue because this dealership I trusted I was told I need a new navigation harness after 2 days calling the service dept.which costs 3500..I was puzzled so I asked to see the tech who diagnosed the issue and asked him to show me how u came up with this his reply was the computer sensed broken wires that can’t be replaced and that the harness was needed..I was charged 279.00..I took my vehicle to another shop it was 3 wires that was loose that was diagnosed in 15m my navigation is working fine for 50.00 now..I was told I couldn’t get a refund from autonation they lost my business with dishonesty they never looked at the issue

This dealership is a scam. Took my car there on Wednesday and I never received a call or follow up when the car was done. I called no one answered. So I went to pick up my car up on Friday and they lied about the work needed on my car. Long story short I took my vehicle to another dealership to find out Autonation Pembroke Pines charge me and did not work on my vehicle at all. I will be taking legal action. Make sure you check their work.. I would recommend DO Not Go there ever .. scams mechanics

Auto nation has the best best prices when looking for your Jeep period! Highly recommend. Sales guy ARMANDO is the best . I was blown away by his customer service over other dealers I was ready to purchase from but this guy made it happen for me . I saved thousands of dollars let me tell you how . Armando took that last minute late store closing phone call went on that lot send me pics give me credit advice savings stayed in contact and made sure the deal was final especially with my credit issues. Spoke directly to head finance manager which was very professional and understanding to my needs budget and worked with me . What was a 60,000 dollar truck at other dealerships I walk away with 40,000 + . Made a big difference. Auto nation for the WIN !

Left this place very pleased JOY ! Sales guy Armando got me the deal . Armando is a excellent example of what a sales guy should do . He won me over from arego big time got a loads of savings took time out to be best of help credit advice made sure the deal was done . This guy stayed after work hours stayed in contact send me pics the whole 9 he made sure he got my business and I left feeling pleased happy . Thank you auto nation would definitely spread the word

Very nice, some what quick service. Called when finished!

I took my ram 3500 to get a transmission leak checked out on 8/11/2020. I did bring it late that Tuesday night so I did not expect to hear any update until Wednesday on what’s going on. Wednesday came I didn’t receive a call nor were any of my calls to the service department answered. I had to show up Wednesday to receive any info on the truck and was told the tech wasn’t able to check the truck yet and that he had no time on Wednesday, Thursday he would be able to check it ( I have a camera in the truck and the video showed the truck went into the shop Wednesday. For what then? ) On Thursday still no word from my service advisor, once again I had to go to the dealer to get info after calling all morning and either being on hold or just not getting through to anyone. My wife also emailed for an update and has yet to hear back from the advisor. When I got there I was then told I was just about to receive a call with the recommendations. I give the go ahead with the work ( it’s a work truck and I’ve already been down for 2 days ) I was told if they ordered the part 8/13/2020 that the truck would be done by end of day 8/14/2020. On 8/14/2020 once again I am unable to get through to the service advisor. I called both numbers she provided, I showed up before the end of day and the truck was not ready. I was advised again that the work on the truck would be completed late 8/14/2020 and they needed to test drive and check the work on 8/15/2020. There was another advisor who helped me get that information ( since my advisor was off on the day I was told it would be completed ) I was then advised the truck would be done and ready to pickup between by noon on 8/15/2020. I went to pick up the vehicle and it was ready to pick up , never asked for any type of discount or credit I just wanted to pickup the truck and leave, but trying to pick up they couldn’t find my keys. After awhile they found the keys and like I said earlier I have a camera thats in my truck that ended up being unplugged. It’s shows being in the shop and all the moving around on the lot but the Saturday morning test drive it was unplugged.

Run for the hills. No one answers the phones. The managers will never return your calls. You car can sit there for weeks if you don’t literally harass them to get it back or at least to tell you what is going on. Unfortunately for closeness convenience to my home I have gone back but will never return. You will get a different story depending on who you speak to and they will cover up each other’s lies. Worst service EVER!

I have told this dealer they have the wrong email numerous times but they still continue to email me I'm glad I didn't buy a car here or will I ever the worst

The absolute worst customer service. Purchased a new vehicle and after I left no one will return my phone call. I have been calling all day. No one picks up at service and I get passed around by sales. Once you purchase a car, no one cares. If anyone is reading this from autonation, please call me. I need to know what is going on with my vehicle.

From the online search to working with Stan I couldn't of asked for an easier and better experience.Th online process was very straightforward and accurate. Stan made sure everything was all set.

Busquen a Johnny Robles y sino me equivoco a Grace los mejores para comprar tu proximo auto. Digan que Los envio Caribel Torres 😝

Service dept had my car for almost 2 weeks. Limited communication. Good luck waiting to get a call back from Dennis. I bought my car here (good experience), but never take my Durango here again for service.

Sebastian Arguello was truly fantastic in every way! He was extremely professional, knowledgeable, helpful, and friendly! I was so happy with my purchase and the manner in which everything was handled. This is our 3rd lease with Auto Nation Chrysler Dodge Jeep & Ram and the customer service in sales department is always wonderful!

Staff was amazing! Everyone professional and extremely helpful!

Excellent customer service

Everything was fantastic . Everyone was friendly. The experience was great

They have the WORST service ever!! I had 2 lease for 3 years with them and to get an appointment that supposed to be cover as is in the lease agreement is a nightmare to do it . You have to wait at least 20 minutes for someone to pick up the phone , or they dont find your information..... My jeep was having issues with the radio being 2 years old , i went for them to check and they told me they will be ordering a new radio that will take 2 to 3 weeks, it has been almost 2 months and I'm the one who has to contact them to ask about my radio,? For real? right after they take your call on speaker phone that you can barely heard them next thing they said can I put you on brief hold?... now I have 30 minutes on hold waiting for someone to take my call..... this has been like this for over 3 years that I have my 2 leases.... i will never lease with Autonation and of course nor recommend Autonation never in my life to my friends or family. There are plenty dealers waiting for good clients so don't waste your time coming where you are not going to have the attention you deserve as a client with an outstanding credit. No way!

Great experience. Beatriz was excellent in providing me very fast service write up upon arriving and called in within a couple of hours advising me the vehicle was ready. Met with her again on payment and pick up which was also fast and efficient.

I SALESPERSON OF AUTO NATION TOYOTA WESTON, I WENT TO AUTO NATION DODGE JEEP IN PINES BLVD, WITH MY CUSTOMERS FERNANDA TRILLO AND RODRIGO, THEY BOUGHT DODGE RAM LIMITED 2020 WITH ME AND THE MANEGERS FERNANDO CONTRERAS AND CESAR JIMENEZ AND GRACE GIRALDO CUSTOMER FINANCIAL SERVICES MANAGER , WAS AMAZING. CUSTOMERS FEEL VERY GOOD.

Great experience purchasing Dodge Durango here. Service dept has been terrible-communication horrible & good luck getting a person on the phone. GM will say call him at 954-446-8775 to discuss, but can't get a person on the phone.

The service at AutoNation in Pembroke Pines is always top of the line. I prefer to have my truck serviced there over any other option. I am confident they always have my best interest in mind.

Customer Services impecable, and the place was clean, my recommendation is, before some operator works on the cars, put plastic seat and steering wheel covers. and after the work during this pandemic situation, disinfect the cars with no extra cost.

Scheduling an appointment was great, not a problem at all. Appointment was at 2:30, the car was done at 5:00. I had an oil change and recall parts needed to be added into the car. I was disappointed with not getting the car vacuum and no car wash. I always ask nicely for a car wash, but they simply brush it off saying they are too busy and they don't have the time.

The service center should be called the non-service center! 15 minutes for someone to acknowledge you. Then tell you it’ll be three hours to test your battery. After you were advised that you didn’t need an appointment. Save yourself the headache and go anywhere else

Recently bought a new vehicle at this location last week! Great selection of new vehicles in stock, experienced salespeople and the finance section pleasant to deal with. Would definitely buy again when that time comes again!!!

Everything from the beginning to the end went very smooth. I was helped by Shakira and she was very nice and clear with everything that my Jeep needed. I can easily tell that Shakira is definitely one of the top advisors there. I have some knowledge and experience with working on cars/trucks and I feel very confident in continuing to take my Jeep there.

Muy mala experiencia mala atención no fuimos atendidos, queriendo ver autos nuevos y el vendedor insistía que viera carros usados

Great service received from Financial manager Orland and sales person Ronnie,,,3rd vehicle purchase from this dealership and always come out with a step forward towards our next purchase, will continue to come back

Worst customer service I’ve ever experienced.

Super.

Armando was the consummate professional. He found me a car within 24 hours @ A fair price. The service I received was outstanding!

The lack of customer service skills, the lack of attention to details, the lack of communication and follow up are just a few of the things I have experienced every time I take my Jeep to the service department. Never again! Will be purchasing a different brand at a different location...

Great sales experience;. Quick and easy. Found the right car that was needed. The sales person was not pushy and very experienced. Would highly recommend.

The Service department lack of customer service skills. Lack of attention to details... lack of follow up, almost impossible to get ahold of someone (pick up the phone!). Due to the lack of service and having the same issue with my Jeep for the 3rd time (less than a year), I’ll be looking to purchase a different brand at different location at the end of my current Lease.

Took my truck here after having 2 bad experiences at University Dodge and they were no better. Service advisor was great and polite, but they were “unable” to fix my truck.I brought my truck there on Friday and by the following Thursday I was told parts would be replaced and oil change would be done on Friday and my truck should be finished Monday and as of Monday (10days since dropping off my vehicle) my vehicle had nothing done to it,no oil changed much less even looked at again, so I picked my truck up with the problem not fixed, no oil change and I was out $110 for having a to rent a vehicle for the week. So pretty much a waste of time and money. Note- I gave a very detailed description of what the problem was and when it started

Good service, prompt and efficient.

I am extremely disappointed with the service I have received. In 2017 I purchased a 2016 Dodge Journey, I took it to Autonation for service several times since complaining of and issue I noticed where the gears would stick and the car would lag when accelerating and make a noise when it would go up in gears. I was told many times they did not find anything wrong, one of the last times I complained of the issue they told me it was a loose bolt, the issue persisted and I took it back and told them to check the transmission. They told me again they did not find anything. In 2019 I began taking it to Jiffy lube and they told me to have my transmission checked and the fluid was low, to take it to the dealer. I took it back on July 2, 2019 advising them to check the transmission. They told me I needed a new transmission for $5000.00 I immediately let them know how upset I was as I have been complaining of this issue for years now. I advise I should not pay for it since I feel they dropped the ball and I had warranty till 2019. Now I have no warranty and they want me to pay $5000.00 I asked to speak with the manager and Beatrice spoke with him and was advised that Josh would call Chrysler to see what they can contribute I was told to give them a week July 9th for an answer, which came and went. I called several times but it is hard to get a hold of anyone there at anytime. I finally reached Beatrice who advised me they did not have answer and give them till Monday July 13. Again Monday came and went and I could not reach anyone, Wednesday July 15, Beatrice finally called me to advise that they would only give $1800.00 to which I said I do not accept given I had brought it in many times with this issue and was told nothing was wrong. I requested to speak with the manager Josh again not available she gave Chryslers number and I called to speak to them and I was told they have nothing to do with cost agreements with the dealer itself that is between me and the managers there. I called Autonation back and requested to speak to Josh again, never available. I left my number for him to call back and have tried to reach him many times since as well as leave messages. It is July 20th and I am still waiting for a call back or to get a hold of Josh. I also asked Beatrice to email all my visits with them and she said she would, she did not. Almost a month and have not been able to get this solved! I just spent 30 minutes on hold because Josh nor Beatrice could not be located. I advised I would stay on hold till he was, but got disconnected. Looks like I will need to consult with a lawyer.

I am extremely disappointed with the service I have received. In 2017 I purchased a 2016 Dodge Journey, I took it to Autonation for service several times since complaining of and issue I noticed where the gears would stick and the car would lag when accelerating and make a noise when it would go up in gears. I was told many times they did not find anything wrong, one of the last times I complained of the issue they told me it was a loose bolt, the issue persisted and I took it back and told them to check the transmission. They told me again they did not find anything. In 2019 I began taking it to Jiffy lube and they told me to have my transmission checked and the fluid was low, to take it to the dealer. I took it back on July 2, 2019 advising them to check the transmission. They told me I needed a new transmission for $5000.00 I immediately let them know how upset I was as I have been complaining of this issue for years now. I advise I should not pay for it since I feel they dropped the ball and I had warranty till 2019. Now I have no warranty and they want me to pay $5000.00 I asked to speak with the manager and Beatrice spoke with him and was advised that Josh would call Chrysler to see what they can contribute I was told to give them a week July 9th for an answer, which came and went. I called several times but it is hard to get a hold of anyone there at anytime. I finally reached Beatrice who advised me they did not have answer and give them till Monday July 13. Again Monday came and went and I could not reach anyone, Wednesday July 15, Beatrice finally called me to advise that they would only give $1800.00 to which I said I do not accept given I had brought it in many times with this issue and was told nothing was wrong. I requested to speak with the manager Josh again not available she gave Chryslers number and I called to speak to them and I was told they have nothing to do with cost agreements with the dealer itself that is between me and the managers there. I called Autonation back and requested to speak to Josh again, never available. I left my number for him to call back and have tried to reach him many times since as well as leave messages. It is July 20th and I am still waiting for a call back or to get a hold of Josh. I also asked Beatrice to email all my visits with them and she said she would, she did not. Almost a month and have not been able to get this solved! I just spent 30 minutes on hold because Josh nor Beatrice could not be located. I advised I would stay on hold till he was, but got disconnected. Looks like I will need to consult with a lawyer.

Hasiel was great he helped me find something that was in my price range and something I liked as well

Stan and Sal were exemplary! Thank you for your outstanding service and for my new Jeep Gladiator!

I am so happy that I ended up taking my car here. I had previously take it to another dealership where they didn't listen to my concerns regarding my car. However, from the moment I walked in Freddie actually listened to me and walked me thoroughly the process of how my car would be handled from start to finish. I really appreciate him explaining things to me in detail and being patient and understanding of the fact that I have absolutely no car expertise. I will definitely be coming back here if anything else happens with my car (hopefully it wont).

Betsy took care of me on this visit. Sha was super helpful and I was able to get my car recall fixed the same day fast and easy. Great job. Thanks

Our technician kept us updated on the progress of our vehicle and made sure that we were satisfied when the vehicle was returned to us.

Everyone there was nice it was quick and easy . Drove in with my car and left with my new frontier I love it. It’s fun to drive again, Thank you everyone at Pembroke Pines Chrysler Dodge Jeep AutoNation

I've been buying cars from AutoNation for years. Whether its purchasing or just bringing the car in for service, it's always a great experience. Recently was just an oil change, but Jesus was super nice and even offered a complimentary car wash.

These guys are better than their surroundings. Went for normal maintenance. They didn't have a lot of staff, but the guy there, Freddie, was excepcional. I had to wait so i saw and heard him with everyone and he is great! Guy should definitely be a manager. Wish everyone can love and be good at their job like that man. He was dealing with A LOT, but he never lost his cool and kept smiling!

Recommend Beatriz Perez. She has been great to deal with for all our service needs. Fantastic Service Advisor.

Outstanding Service. Very polite and attentive. I always have a good experience with Auto Nation. Keep up the good work

That was the fastest service I?ve ever had ! Left to relax and was called before I started to relax ... lol

Car had to stay seven days for a WIN modula replacement. That?s where the key plugs into the dashboard. I had to call to check each day. Each call taking over 30 minutes to answer and waited another 15-20 just for an answer. Had to even go in person on the sixth day since calls were not answered.

Very poor manger service department . They held my car for four days and the sole purpose of having an oil changed did not even happened. No oil change, not a single courtesy call to update me of the status and they had me without a car from a Friday morning up to Monday afternoon. I had to go and demand for my keys in order to get my truck back

excellent service, friendly staff!

Very satisfied and happy 😃 . This is not my first purchase of a vehicle there. This was my third purchase and won’t be the last. My sale man was Sebastian Arquello his the greatest and the other staff too.

Excelente work service and facilities Follow up with h me at all times.

Good speedy service! Freddie in the service department was great! Very attentive and provided great advice!

Best car dealer ever!!! Really professional staff and always looking for your interests!!

After taking my car to a Mopar dealer and being told my car is ok. I knew I can come to autonation and get the truth. The appointment process was easy.I made an appointment online and came in the next day for service. I advised Daryl of the issues I was having. He explained the process to me and didn't make any broken promises. That following day he called my warranty and started working on my claim. Within 3 days my car was fixed and ready for pick up. He even was working on his day off to make sure I wasn't with out a vechile any longer then expected. Daryl is a blessing to work it and because of him , I will always return to service my car at autonation.

Great service!! He was very attentive. Definitely would recommend to anyone!

Great place to work , the best to place to buy a car , everything is the way suppose to be

I have a 2017 Pacifica with a bad transmission and was told “that’s how it is”. Who says that?!

I have a 2017 Pacifica with a bad transmission. They know it’s bad but won’t fix it. They said that year does that!They even told me what it does (hard shifting).

In costumer service Was everything perfect, Jesus was super nice !!! But to do oil change it took me to long, they said they did tire rotation but my car still the same as before!!

went in for service and was treated pretty well. No issues or hassles encountered during the visit.

Excellent experience with all the personal and the process

uncooperative salesperson delivered car with no demonstration or explanation

I always dealt with Betsy at the service counter. She is amazing. RemembeReeds me every time. Knows what to do. In fact she is always helping so many people it seems as though she is the only 1 that is capable. My jeep came back after being serviced and it was supposed to be washed. Thw job was so bad I actually laughed at it Betsy was so emb. I knew it was not her fault at all. I didn't have the time to redo the jeep.

My service advisor (Betsy)was super friendly and very helpful. I had a great experience and would definitely keep to doing business with autonation dodge Pembroke Pines. Thanks Betsy!!

Service department is outstanding from the time you pull up to the time you leave continue the great work you guys do for the customers!

Outstanding customer service. I felt like a VIP customer.

I bought my car there and there was great service. I'll come back to buy another car in the future

My service advisor, Daryl was able to get me in and out. He also told me about the benefits of getting a Mopar Service Plan and how I can save long term. I?m really considering the plan. I was treated great and made to feel like more than just another customer.

The service there was outstanding. Beatriz Perez helped us and within a few minutes she told us what the problem was. Was out the door in no time with the loaner car.

they were excellent and kind!

I have noticed a significant improvement in the service department at this location. Mr. Daryl Jones is outstanding, and should be training everyone (including the Managers) on what it takes to meet the satisfaction service needs of customers. This young man is outstanding -- my faith in Jeep repairs, at AutoNation, is now restored. I am still in awe!!

Good oil service on my 2 jeeps and customer service is excellent

Called the service department to make an appointment for my 2005 PT cruiser convertible top with leaking actuators for the top. The Service rep indicated there would be $149.00 diagnostic fee but would be applied to the cost of the repair. When asked about whether or not they could do the repairs The rep assured me they could even though the car was no longer manufactured. I set the appointment for 10 am and arrive on time. 1. I wasn’t happy that my appointment was at 10am and they were only going to look at the car at 4 2. When they called early afternoon they said they couldn’t repair (parts availability issue) 3. When I picked the car up they still charged me the diagnostic fee. I would not recommend the service department to anyone. I simply wanted my car to be fixed. I only agreed to pay the $149 originally because I knew that would go towards the repair. Very disappointed in the service.

Great customer service and had efficient time frame to be done!

Car had to stay almost to days for oil change and tire rotation, tire rotation was not done when returned to pickup the car next day, even knowing it was mentioned in the paper work, had to leave the car for about 5 hours again, for the inconvenient service advisor promised a car wash and it was never done, actually they tried to trick me putting some tire shine on my tires (ridiculous), as they had washed the car, ( ridiculous again) Service Associate was nice but had no back up from his colleagues. Promised me another car wash, which I do not have time for this back and forth.

I leased my 2018 jeep compass in this dealer and after 18000 miles the car computer showed a check engine and check transmission lights. I went to the dealer service to check the car and they told me that they don’t have transmission technician. I had to go to Arrigo Sawgrass to get my car checked.

I don't normally do reviews, etc., good or bad. But I gotta be real..... I've been a customer of AutoNation Jeep (Dodge, etc.) in Pines for quite a number of years. Sales, service writers, techs and staff tend to come and go, but everyone there has always been and still is first-class all the way. My new service writer, Jesus Martinez and I hit it off instantly and once again I knew why I stay with the place. Y'all keep on keepin' on !

Purchased my dream car after being in Honda and Kia minivans with Rick Case....Jeep Grand Cherokee with Autonation. Sales was good enough experience but that's where the good service ends. For a company as large as Autonation it is apparent that they require more personnel to run it efficiently. Service department is lacking. On EVERY occasion that I have been to the service department, while the attendants are very nice, the department is lacking several key factors for good service: Answering calls when they come in Communication Timely service Follow through Additionally I have had to fix the auto start with one month of getting car which was not working. Then in the course of 9 months an emission sensor keeps going bad on three different occassions....on a brand new car. This last occasion, the engine light came on and I assumed it would be same problem again. Appt made so I dropped car in at 945am. Told within an hour or so he would advise what the issue was. 330pm no follow up so I called and of course no answer! Even to the "personal" cell number provided. Decided to go there and see what was happening. Arrived and now being told needed half hour. So I said I would wait. 445pm still no car. 500pm as I walk to the front to find out what the heck was happening I see my vehicle in the front sitting there. no one came to say car was ready. my service rep no where to be found. no paperwork provided. Another rep called my assigned rep and he quickly told me what they found a d fixed...the emissions sensor again. Then said i can take the car and he would email documents. Sorry to say but after this experience and my previous 3, I can say without a doubt the sevice Department is one main reason I would never buy another car with Autonation. And I would never buy another Jeep because of the constant failings. Such a disappointment all around.

Please go see Pedro Reyes, absolutely high quality service, there is nothing more he could've done to make our experience better or faster, highly recommended.

Purchased my dream car after being in Honda and Kia minivans with Rick Case....Jeep Grand Cherokee with Autonation. Sales was good enough experience but that's where the good service ends. For a company as large as Autonation it is apparent that they require more personnel to run it efficiently. Service department is lacking. On EVERY occasion that I have been to the service department, while the attendants are very nice, the department is lacking several key factors for good service: Answering calls when they come in Communication Timely service Follow through Additionally I have had to fix the auto start with one month of getting car which was not working. Then in the course of 9 months an emission sensor keeps going bad on three different occassions....on a brand new car. This last occasion, the engine light came on and I assumed it would be same problem again. Appt made so I dropped car in at 945am. Told within an hour or so he would advise what the issue was. 330pm no follow up so I called and of course no answer! Even to the "personal" cell number provided. Decided to go there and see what was happening. Arrived and now being told needed half hour. So I said I would wait. 445pm still no car. 500pm as I walk to the front to find out what the heck was happening I see my vehicle in the front sitting there. no one came to say car was ready. my service rep no where to be found. no paperwork provided. Another rep called my assigned rep and he quickly told me what they found a d fixed...the emissions sensor again. Then said i can take the car and he would email documents. Sorry to say but after this experience and my previous 3, I can say without a doubt the sevice Department is one main reason I would never buy another car with Autonation. And I would never buy another Jeep because of the constant failings. Such a disappointment all around.

Andre and Winston were amazing. Got a great deal on a pre owned Camaro.

Excellent attempt and professionalism I recommend this dealer

The staff was amazing, friendly and very thorough.

Service department have the worst customer service ever. Even that I have free oil changes , I prefer to pay and go to another place to service my car.

Betsy is AMAZING. I usually loathe coming to this dealership but I actually had a service advisor who cared, made sure I knew everything that was going on. She?s the only service advisor I?d like handling my vehicle. So if you come through, ask for Betsy ?

The quality of care and professionalism of Ed and Grace made the decision to geta New Jeep Grand Cherokee easy. They were courteous and made the experience awesome from beginning to end.

Roy was an amazing help with leasing our car. He was to the point and very clear on explaining all topics. Highly recommend.

Poor service all around. mechanics left oil handprints all over interior . Oil foot prints all over floor mats . First Service on brand new Pacifica will not return

Good Service and fast service. I highly recommend this dealership, thanks for everything excellent team

Erik D. was professional and pleasant. He kept me informed at all times of the progress on my Chrys 300. He made some suggestions and he was on point. I could not ask for a better Rep at Autonation. He even threw in a car wash which I truly appreciated. erik is my go-to guy at Autonation on Pines. Great Job Erik.

Freddie was great. No complaints about the facilities. Car wash was thorough

Managers wash their hands and leave all the load to advisors who do ok but could do better. Ladies at the right on service desk always on personal calls on their cell phones while customers wait. Advisors are not oriented nor trained to treat customers as the source of their income. Advisors know less of the services that AN offers. Poor management = poor customer service. Please take care of management first instead of telling us to talk to managers. Thanks

I took my car in for recalls and air conditioning check and was told a firm repair price and went to pay and they added fees, tax and other charges after complaining to the manager they gave me the firm placing after an hour. My car had grease hand prints inside and is a total mess!

My service advisor Darryl was phenomenal. Was very professional and provided all the information when I took my challenger here for service. The service was quicker than expected! I recommend speaking with Darryl. He’s one of the best that they have here. Really satisfied overall 😁.

Customer Service Rep. was very helpful. Car was ready next day as she promise.

Hasiel is the best. Honesty and transparency is a most for him.

Unfortunately the service could not have been worse!! I made an appointment (?) with Beatrice for 12:00 noon . I arrived about 11::30 am . I waited to check my car in because Beatrice was not available. Freddie finally took care of me . I finally decided to leave without service at approximately 2:00 pm . At that point the young man who went to get my car said to Freddie who was standing outside “ he’s gonna do the oil change now “. This is wrong in sooo many ways !!! I decided to go ahead and wait since I had wasted sooo many hours . And I was foolishly thinking of buying a Jeep for myself!

Unfortunately the service could not have been worse!! I made an appointment (?) with Beatrice for 12:00 noon . I arrived about 11::30 am . I waited to check my car in because Beatrice was not available. Freddie finally took care of me . I finally decided to leave without service at approximately 2:00 pm . At that point the young man who went to get my car said to Freddie who was standing outside ? he?s gonna do the oil change now ?. This is wrong in sooo many ways !!! I decided to go ahead and wait since I had wasted sooo many hours . And I was foolishly thinking of buying a Jeep for myself!

Agent was very friendly, polite and helpful. He understood my needs and deliver the car on time

I’ve been here five times in the last year for various service on my new Jeep. They are unprofessional and the wait is often 5+ hours. Appointments don’t matter. They have apologized and tried to reschedule and every time it is the same thing. My most recent visit my car took 7 hours for an oil change. Today was 9 hours for an oil change and after me calling them to check status they told me the part they needed to fix my door handle they didn’t have. How it took them that long to inform me of that I have no clue. Not only will I never get my Jeep serviced here again but I will not purchase a vehicle from this dealer after the aggravation they have caused me. Every time I am there many of the other customers are complaining as well. HIGHLY RECOMMENDED staying away from this dealership!

Autonation Chrysler is the place to buy. They have the best price out of 3 Chryslers i did. Ask for Jeffrey Aurojo and tou will walk out with a Smile ??

This company is unreal. I am an agriculture teacher and my students fundraised for 2 years to purchase a truck to haul their livestock projects to shows. We ordered a truck off of the state bid list in late June with a 120 day deliver window. At around day 100, we checked and the PO was lost by the dealership. They then agreed to sell me a truck off the lot at the same price (this was in late October). It is now December 17th and we have not yet received the paperwork needed to title/register this vehicle. We are now on our 2nd set of temp tags and they expire next week. I will have to cancel events that the students were planning on competing in due to lack of transportation. I would never purchase another vehicle from this dealership. They do not return calls and have not resolved this issue. It is a shame as the truck is great and our district would have done more business with Autonation, but this needs to be resolved quickly. DO NOT BUY HERE. It was a huge mistake on our end to make this purchase.

Salesman Miguel Cabrera was outstanding and very professional

The best service and very good people thanks for everything

Customer Service is really poor here. I took my car for service and to check the engine light. It took 7 weeks to get my car back. I dropped off my car Friday, called the next day to see if they already have a work order, and nobody knew anything about the car. I didn't receive any calls during the 7 weeks to give an update on the work status. They just said the part they need was on backorder. Really AutoNation??? 7 weeks to get a part for a Grand Cherokee??? Customer Service should be a priority for every company...you are failing big time!!!

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered. As much as we love the Durango, 2 Jeep Cherokees and Charger we purchased we will NEVER purchase another vehicle from this dealership.

Quality in a service or product is not what you put into it. It is what the customer gets out of it.

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered.

Manufacturers dealership where I can get the correct auto parts

The leasing process took hours while we watched our salesperson socialize. Nobody hustled even when we told them of our time constraints with childcare. We just sat and waited... Yesterday I brought in my minivan for its 2nd and 3rd recall repairs (annoying) and described a recent issue involving an ignition problem. I waited for my car to be repaired with a service estimate of three hours. At 2 1/2 hours in, I asked if they had an update, and the service rep told me my car was ready. This made me wonder how long I have been waiting while my car was ready. When I asked about the ignition problem, the service rep asked the mechanic about it and reported back to me that service on my car did not include attention to this issue, but that the recall repair might take care of the problem. Since yesterday, the same ignition problem has emerged each time I have turned on my car.

This is not my first lease. I have had at least 10 cars. This is the first time I did not see the car until the end of the transaction. Paperwork was not completed timely as promised. Computers were down so I can sympathize with not receiving a final tag for the car. However, my 80 year old father-in-law, who was leasing the car was not offered coffee or water during the 2 hours we waited. When I came back 2 days later to get the tags, no one wanted to put them on for me. I had to ask. My sons stated that the bathrooms had bugs. They were supposed to cut a check for the final payments as I terminated a prior lease and they advised that I had to wait three weeks.

The service person is very professional and know her job.

I went to purchase a new car , the sales person was very helpful.

Worst service dept. on the planet. Less than 100k miles on my Ram 1500 and its falling apart. Going on 3 weeks without my truck. It took them 2 weeks to get me a loaner vehicle and they won't pay for my rental car bills, even though all the work is covered by the manufacturer's warranty. No one returns phone calls. I called everyone including the general manager. No one calls back.

Freddy assisted me while doing my car?s service and he was fantastic!

I have never owned a Jeep before I purchased a new 2019 Grand Cherokee for my daughter. Brought it in for service and the service was very difficult to understand. He tried to scam me into an oil change at three times the price and also tried to sell me an alignment for a car with 7000 miles on it and no complaints of any alignment issues or abnormal tire wear. He never looked at the car before trying to sell that to me as a "typical" thing they do at 7000 miles. The service issue was that Apple CarPlay stopped working. Service adviser told me that I don't have Apple CarPlay. Also told me that I had 3 blown speakers, which was not true. After a second visit (because they also had to order a molding that fell of the car) he again told me that I had no Apple CarPlay. Also told me that they ordered the wrong speakers so they had to keep the car for an additional day. They do not provide loaners, unlike every other dealership for every car I have owned in the last 20 years. Finally, after trying to get them on the phone for an entire day, he called me and said that the car does have Apple CarPlay and that they would fix it. When we arrived, still no AppleCar Play. Waited an hour for the tech to come out and finally fix it after denying that we ever had it despite it being listed as one of the features on the invoice. I received an email about my service from Christina Hernandez and I replied with all of the details asking for a return call. No response. I had a chat on line with the service department and asked for the GM of the dealership. They told me that they don't know who the GM is and can't give me a name or an email address. I saved the messages, which I intend to post on other review boards. I also left a voice mail for my sales person. She is on medical leave and the person taking her calls never called me back. First time working with this dealer...and also the last.

This place has the worse service advisors very unprofessional

Danny Seoane and Fredy Llerena were great! If you need anything or go there ask for either of them they will help you with what ever you need. Great workers and good guys!

I had a safety recall on my Jeep Cherokee. I went to Arrigo Jeep first, because they were closest?WHAT A MISTAKE! They LIED about having the part?TWICE. Then I tried Schumacher Jeep. They had the part, but what was a 1 day job was held for FOUR days, and NO OFFER OF A LOANER VEHICLE. After getting the car back 36hrs later my "Check Engine" light came on. When I called Arrigo to complain and schedule another visit, I was told I'd have to wait THREE WEEKS. I called AutoNation, where I originally leased the vehicle, and they saw me the NEXT DAY. They fixed the problem?A loose wire left undone by Schumacher's crack team of service experts . . . Even though AutoNation is an hour from my location, I willCONTINUE going to them, because they know how to treat their customers right . . . Thanks, Stan, thans, AutoNation!

Great service! They answered every question and we're very patient. No high pressure at all.

Shakira Ramos provided excellent professional service and the mechanic technician provided excellent car care and was professional

The service advisors act like the don't need to provide customer service. Jobs that should take 30 minutes, take 6 hours. Oil changes and car washes take over 2 hours. They don't call when the work is done, but when you call them it takes 30 minutes on hold before you hang up! They may not have to be somewhere, but the rest of us do!!!!!!

Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!!

Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!!

Hello I was charged 278.00 for a diagnosis on my car for the navigation and was told I need a new wire harness for 3200 I found two wires loose and reconnected myself in 5m back and my navigation is working as normal I was not satisfied at all being charged and problem not solved

Thank you for your help during this service, we will be back!

QThis is my 2nd time at the dealership for service. It was also my second time dealing with Betsy. She is amazing. Fast efficient.

Very nice staff service was great would use again

Great service and the service advisor was always on task with any problems my truck had.. overall 5 star excellent

Michael Lewis is a true professional, he was attentive and supportive addressing all my needs and concerns. I would recommend AutoNational to all my associates.

There was an open recall on my 2014 Chrysler 300, so I brought it in to this dealership. My favorite servicewoman is Shakira. She explains everything that needs to be done, and updated me throughout the day on the progress with my car. She also let me know of any other services that should be done while the car was there. Excellent customer service!

I?ve always had good service anytime I?ve brought my car in, but my new service woman is absolutely great. She really keeps you informed on everything that?s going on with your car, and alerts you promptly if/when other problems arise. She?s very courteous, and does a great job.

The worst experience. Check all their stuff 10 times before even considering. Mistake after mistake after mistake.... 1.5 months to resolve issues

Buen servicio y una Atención Maravillosa lo Recomiendo 100%

La atencion es pesima y ya me paso 3 veces y ayer fui a cambiar el aceite y estuve 4 hs para que me entreguen el auto y la srta. Beatriz se fue y nunca me aviso que estaba listo y nadie de ese lugar lo hizo. Fui a quejarme con el manager el Sr. Glenn y me miro se sonrio y me dijo Sorry. Claro si un manager no cuida. a sus e clientes menos lo van a hacer los empleados, no se soluciona con un Sorry.

BUYERS BEWARE: do NOT purchase from Autonation!!!! I'm dealing with an issue now where they sold me a car with a bent rim that they were aware of an never disclosed!. I took it back within an hour of purchasing it and they said they would fix it but let me drive off with it. It's been 1.5 months. They tried to "fix it" but were unable to, then tried to pass the issue off to me and offer me some pocket change to keep me quiet. They're not honoring their warranty because they let me drive off with it and took over 5 days to get parts so now that they havent fixed the issue they refuse reverse the deal. The sales manager offered to reverse the deal but then went back on it 4 days later.. just delaying the issues further.. not willing to honor their warranty 5 day 250 mile warranty so DONT BUY from Autonation. Not disclosing important safety issues with cars. After filing an FTC report and threatening legal action, the latest episode of this saga is they are trying to swap me into a CPO mercedes but the autonation I'm buying from is a jeep Chrysler dodge so Mercedes said they wont honor the CPO warranty. More expensive car, but no warranty.. way to go Autonation. I'm being lied to again! Most ridiculous issue I've ever dealt with. I've called Autonation corporate numerous times and they said theyll return calls within 2 business days. We're now up to 9 calendar days. If I had known about the wheel issue I wouldn't have bought your car! Wheels dont just bend, clearly there was some sort of accident! Also the CPO mercedes you're selling as CPO was listed as such before it went through any inspection process, it's also been leased in the past and has mileage inconsistencies on the CarFax!

MS BEATRIZ PEREZ WAS A GREAT HELP. VERY NICE LADY

Service was super good everyone was so super nice and courteous From now they have my business and my family as well Thank you all and keep the good work.

The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind.

False and misleading advertisements. We submitted a request online for a Jeep and we were given details and the (Autonation price) and when would we like to come in and test drive it. A day later we attempted to make an appointment to go into the dealer. we were than told that the jeep was not available and it's a loaner which was something that wasnt previously disclosed. we were also told that the price that was advertised was not it and it has additional options (also not disclosed). Online listing dosen't says anything about accessories or upgrades or that it's a loaner and it's not available for the next 2 months.

Freddy the service rep was super cool and has very good communication skills He explain everything that my truck needed as far as service and recall and was very efficient on getting my truck done within a timely manner thank you I will be visiting AutoNation for all my other truck work and tire changes etc.

Worked with Andre Brown for a smooth transaction. Great to deal with Andre & would highly recommend!

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off.

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off.

The greatest dealer in SoFlo, Vyron help me to find the car that I want, in others dealers says It was impossible to make a deal with me. Go and ask for Vyron, he’s the best!

The sale person Rafael was excellent, he was very helpful and always answered all the question

Service is terrible, slow, agents do not answer their phones. Will not go back!

Horrible customer service!!! Never buying a Chrysler or from Auto nation for that matter. On day 2 of no loaner for a scheduled service which I was asked to come back for a second time. Poor planning! I have reached out to GM and no call back, my auto advisor doesn’t call back either. Don’t buy a car from them, they were great on the sale piece, but once they have you locked in they simply don’t care about you!

Great experience changing my oil. I will recommend

My experience with Armando Fuster was amazing He went above and beyond to get me the right vehicle with the budget I had available. 2019 Jeep Cherokee limited Family loves the car , process was fast when purchasing the vehicle. The facility is clean and professional. Thanks Armando Fuster can?t wait to turn In my wife vehicle in a year lol

Ruben the sales person was great at answering all questions and getting me into the right Jeep wth the right features for me.

I was very happy with the service I received yesterday! The service representative Darryl was very pleasant! He kept me informed and updated throughout the entire process! Great experience! Thanks for a job well done!

Very Happy with the service. Got there @ 3:30 for a oil change and they were able to get it done fast. Thank you AutoNation.

al minuto de entregarme el auto el check engine se prendio me hicieron ir tres veces perdi tiempo y dinero por dejar de trabajar y nunca lo solucionaron el vendedor y el sales manager solo se burlaron de mi ya firmaste Los papeles me dijo y ahi acavo todo el buen trato y la carita sonriente se combirtio en burla y desprecio por comprar un auto usado y malogrado nunca me habia sentido tan humillado, pense que ir a una tienda de autos con tan prestigioso nombre me hiria bien y seguro pero fue mi mas terreble desepcion, familia ,amigos y conocidos led contare lo que me Paso ahi para que lo piensen bien antes de comprar ,que pena Andres Castaneda 9542053234

I absolutely hate my Jeep, I never should have left Nissan. First time getting my oil changed at the dealership and it took more than 2 hours with the appointment and the bathrooms are disgusting the toilet seat was broken off and on the floor, just gross.

Amazing experience! Must see Sera!!!

The service department has room for improvement. The sales department was great, we were in and out with in a timely manner. The Jeep was missing floor mats and my salesman Mo was kind enough to bring them to my house and even put them in the Jeep. Great service Thank you

They always treat me great over there in Pembroke Pines. The staff is helpful. Prices are good.

They took long time for paperwork but everything was great

Good service and good pricing!

It took three hours of calling on the phone to make a service appointment finally someone answered but thats not over I took my truck in on Saturday for a oil change at 7Am and left at 10 Am really two hours for a oil change I am having doubts about bringing my truck back here for service

I spoke to Carlos Garcia over the phone due to us living 2 hours away from the dealership. He was very helpful and patient in working with us even though we had never met face to face. Many other dealerships/salesperson would not talk numbers over the phone, but he gave me all the information I need to make an educated selection which resulted in a GREAT deal on a 2019 RAM 1500 limited. He even offered to tow the vehicle that I drove down in back home at no charge. He is a true professional and I recommend asking for him if you are looking to purchase a car from that dealership. you will not be disappointed!

Great experience. Service agent Shakira Ramos made sure I was satisfied with my transaction. My truck was serviced in a timely manner. Ms Ramos kept in constant communication.

I have leased many cars, but the experience I had with Autonation Jeep in Pembroke Pines far exceeded all expectations, the sales rep listened to my needs and wants , and he and the management staff worked with me and not only delivered great deal but a beautiful vehicle with no pressure or gimmicks . I highly recommend Michael Lewis as a rep if you are looking for a great buying experience

First time visiting Auto Nation in Pembroke Pines. Everyone was extremely welcoming, high energy and very helpful. Everyone who helped me was very informative and patient. I appreciate the time everyone took in helping me find the right vehicle. I highly recommend this location.

My vehicle had an OEM issue with the Carbon Giber Trims and were replaced. Great service...!!

Came in and traded in my car with an updated one . Edward explained everything , processed was fast and smooth. Please see him if you need a vehicle . He was great , offered water , coffee, always on top of things

This dealership is horrible! I bought a pre-certified Dodge Grand Caravan in Oct. 2018 with a million problems. They fixed them with pressure from myself and they did a horrible job on a dent. The paint has chipped and when I notified Mo Tavakoli he told me they did enough and no more for me. Then the general manager contacted me on Google review and told me he would help but when I tried to call him back he’s no where to be found and he won’t return my phone calls after several messages left. These folks are the worst of the worst. Don’t buy a car here or get your car serviced here. They are liars!!

We went for a recall and they told us the fuel pump has been changed but it wasn’t. The part is on back order nationwide. They are in the business of cheating customers.

Mr. Micheal Lewis was wonderful. He assisted me with my needs and the best part was that He found a solution for my budget. Thank you Micheal. And for Grace Giraldo thank you for your kindness and managing my financial issues. You guys Rock!!!

Roy at AutoNation rocks! He was very patient and accommodating to get us exactly what we wanted....and more! He walked us through the entire process step by step. We were not treated as just another sale and, knowing that we wanted to "sleep on it", were not pressured into buying the same day. AutoNation beat the most competitive quotes we received hands down! We returned the next day and purchased a vehicle. Roy and the entire crew we worked with (from Sales, to Managerial, to Finance) went above and beyond to make the car buying experience pleasurable and pain free.....we drove off with smiles on our faces. We love our new wheels!!!!! Thank you Roy!

Lleve la Jeep Cherokee para cambio de aceite filtro y rotacion de cauchos seguncontrato de servicio comprado anteriormente.solicite revisar un caucho solamenta REVISAR y cual es mi sorpresa que me cobran $67.95 por ponerle un parche.Nunca me llamaron para pedirme autorizacion y no hicieron la rotacion de los cauchos me doy de cuenta porque el caucho a l cual le faltaba aire estaba en su mismo lugar.Pesimo servicio y dudas al cliente si se hizo el trabajo .

It is imposible to get help when you call the service department of this dealer. I have been calling for a week. I have been transfer over and over or most of the times no one picks up the phone. This is really a nightmare... not getting any car from this dealer ever again...

Outstanding vehicle purchase experience. Carlos was professional and efficient. Will definitly recommend him to future car buyers.

For the second time, around they had my car and did nothing regarding the ac problem. All day from 7 00 am , and at 345 pm ,I was told that they needed to keep the car overnight, as they were only able to change the Spark Plug They had it for 2 weeks before that and did nothing so I didnt leave it. Im not sure that it was checked out for the ac running hot and then cold as I could see the car parked when I went outside for a long time. Would have been happier, if I had been advised earlier instead of wasting my entire day.Cant believe that Dodge sells these vehicles and the guys at AUTONATION cannot resolve the issue especially after paying so much money to have them check the matter out. Frank was nice though

Worst customer service of my life, everyone in the front office is rude. Went to get my airbags done for the recall and requested to get my tires rotated as well. When I came to AutoNation to pick up my Jeep they forgot to do the tire rotation. So I had to sit and wait another 2 hrs in the office for my tires to get rotated. The only helpful person that helped me once their was their mechanic who felt bad and helped to fulfill my needs. AutoNation needs new management ASAP or they will never last as a company !!!!!

I bought a car from here using the USAA Car Buying Service. This is a good dealership to use, you just have to remember that this is a business, they are in business to make money and they will always watch out for their own bottom dollar, which is fine, you just have to remember that. The process was easy and the only real complaint I have is that they did not honor the price that I was given by USAA. They said that they can only honor those prices on their new cars and not their used cars, which depending on how you look at it could fall under the false advertising thing but whatev. The car I got was still well priced even without the discount so 🤷‍♀️. I may or may not use them again in the future. Manny & Andre were my sales reps.

The waiting time for service was entirely too long, Three hours for a Passenger Airbag Inflator recall service repaire.

Terrible service at service dept . Too many calls have to be made to reach a service advisor . NEVER GO THERE AGAIN ! I traded my car to avoid having to use them .

If you make a appointment and is only to change the oil. Prepare to wait 2 hrs for a simple oil change. The waiting room it with the people waiting it seen to be a torture room. People falling at sleep just waiting for their cars. Make sure you ask the service rep about the car. My car was done and the completion paper was given to the service rep. After 45 minutes of the completion of my car I went and ask for my car. The rep said oh yes is here take it to the cashier you can paid and go.that sit no explanation of my service and the status of my car.

The service is good and well organized

I wish I could have clicked maybe. The work, service, and friendly service department was very good. But the waiting and the fact that my car needed to be there overnight for minor repair, was harsh. I guess this is what happens when you try to service way too many customers. The employees are always busy, I felt it was just too crowded and too busy. Long lines, I try to avoid if possible.

My overall experience was great. Vron, my car salesman made everything seamless and helped answering any questions I had about my car. I would recommend anyone coming to AutoNation in Pines to ask for Vron specifically! Thank you Vron for getting me the best deal on my new Wrangler, I love it!

Customer service personnel, Eduardo was very unfriendly and unpleasant to deal with. He looked unhappy to work there with no customer service experience. I?ve gone to other Chrysler service center and was always treated with a smile and positive attitude. The guy who took my car keys had more personality and customer service friendliness, he should be a service adviser.

Stan provided an incredible hands-on experience. Would definitely recommend him to others.

La mejor experiencia en años , Roy Escobar una persona muy profesional y con la mejor , disposición , lo recomiendo ampliamente y le pongo de calificación un 10

I bought my used Jeep Wrangler Unlimited few days ago. My car have 3 months warranty on the window sticker and this people are refusing to giving me my 3 month warranty😡🥺😡 do I need to take it to help me Howard to channel7? 😡

Easy, pleasant experience. The sales person Vyron was exceptional.

Roy and grace were amazing. Super patient and friendly

Very courteous, professional and efficient.

I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staff are lowlife jerks, typical screw you over group of individuals. This dealership is a complete joke - Look at their reviews consistent negative reviews. Bought a brand new 2019 Jeep Wrangler that I custom ordered . Our sales person was pleasant however in the end she was just the polite salesperson running as much interference as possible with little to no success with a staff that is worthless. After I purchased the Jeep I noticed a few minor issues (1) TPMS not installed or trained to the vehicle and (2) I noticed some minor inexpensive parts that I custom ordered that I paid for that were not installed. I drove 4 hours to their dealer because of the salesperson who was very polite however it turned out to be a mistake. I made several phone calls to the service department, salesperson, management (GM) with not even a single phone call back. I have not taken the vehicle back personally because it is a 4 hour drive and have been asking for them to simply coordinate with a sister nearby dealer. I took it to a local nearby dealer however the labor would be an excessive cost just to inspect the vehicle. The salesperson tells me the service department will be calling however keep me waiting without any communication of what was really going on. After an extensive wait and not hearing anything on the status I email and leave messages with the front desk with not a single call back from service or the General Manager. Would you believe that the Service Manager Joshua Mills doesn't even have a voicemail setup at all. I guess customer service is not a top priority or any priority based on their dealer reviews. Service Department is unprofessional and simply incompetent with lack of any care or compassion. This is a simple resolution that likely would just be some labor and parts that I already paid for. I guess my only avenue to resolve will be small claims court, why should it even come to this for some basic and simple resolution. What does that tell you about the dealership, their leadership and their employees. Worst car buying experience ever. One bad experience and now people will hear my story and all about how AutoNation really feels about their customers. It's clear they just want your money and will tell you what you want to hear to get that dollar out of you. There are others that were involved in this experience that I didn't mention however the entire experience was horrible. The only positive experience came from the low man on the Totem Pole, our sales person!! Will never be back and will never spend another dollar with AutoNation or any of their affiliates for the rest of my life. This dealership is unprofessional and just cares about one thing. Taking your money and Moving cars! Very Sad! Would really like to speak to an Executive Level person at AutoNation Corp but highly doubt that will happen.

This was a painless experience, no headaches whatsoever.

Stan the salesperson and Deante the finance guy were very nice and not pushy at all. very friendly, and the whole car buying process took about only 2 hours!

I recently bought a Jeep grand Cherokee from Autonation Pembroke Pines and had an amazing experience. My salesperson Carlo Alfredo Galo sent me pics of models by text, then sent me a quote, I filled out a 2 minute application online and just stopped by to pick up my car. I could not be happier. The process was simple, fast and I got a great deal! I recommend it 100% . As for Carlos Alfredo Galo when you call. He will give you the VIP treatment!

So disappointed with the service I receive here. Second time coming here since I have moved and having a terrible experience. Rude, un knowledgable staff. Service takes forever and the prices are high.

Great dealership! My salesman, Joseph Bolanos, was awesome. He made the whole process seamless. Shout out to Deante Powell who was also great!

So this is what just happened. I'm a salesperson at a different brand. I had a Jeep to lease return from a deal we just finished at my store. I bring the car over and tell the receptionist that I'm here to return a car. After a few minutes, she points out the Lease Return Manager and I walk towards him extending my hand for a shake. I introduce myself and tell him where I'm coming from. Without shaking my hand, he abruptly asks if the car had been purchased there. I truly don't know and tell him so. He says we can look it up but I ask what happens if the customer leased this car out-of-state. He shrugs his shoulders and says I can't return it there. I then asked if they offer any professional courtesy being that we work in the same business. He says no and then tells me to get out of his store! I was shocked and so I used profanity to tell him what he should do with himself. He follows me out of the showroom threatening me with violence. But the tough guy refused to give me his name and I told him to be on the look out for some new online reviews. So here is the first one. I'm not surprised. I've heard from salespeople who used to work there, customers who've been there and just other industry folk, all saying that it's the ghetto. Way to go Autonation!!

Everything perfect, very good service, I bought a car in less than an hour!

I purchased a CErtified Ore Owned and did not expect to have to change bad tires after only 200 miles on them

No communication. Waited 2 days and multiple calls to get status from service advisor Anna

Courteous & helpful

Ana was very helpful with expediting my oil change. Very nice, i hope to always have her there at the desk.

Was taken care of quickly and efficiently

I bought my 2015 Jeep Cherokee Latitude Plus from here. They really looked out for me. If I decide to buy another car, I’m going back

Went in for an oil change and received excellent service. The service advisor recommended and scheduled a technician to a upload a software update that needed to be addressed as well.

Excellent service , and professional atmosphere

@autonation your @AutoNationChryslerDodgeJeepRamPembrokePines is the worst dealer anyone can ever experience.Once you close on a sale or a lease you are in for the worst customer service experience of your life. Seriously! The fact that I’m taking the time to write this long post about this, is a real confirmation of that (I never write posts about anything. But, I refuse to let this one go). I Would list all of the bad interactions that I have had with @AutoNationChryslerDodgeJeepRamPembrokePines, but do not believe this post will be able to handle that many characters, so I remit to what I hope is last bad experience, courtesy of all of the careless people you have employed at that location and that at the end of my lease, one more time, have manage to reminded me how incompetent they are. Due to the many issues I have had with this @autonation, I couldn’t wait for the lease to end and return the car, so that I no longer had to deal with the constant disappointments. I turned my car 3 months earlier, in really good condition, with 10,000 miles less than what I was supposed to use. Yes, it had some minor scratches on the wheels, that to me are considered normal wear and tear, and it turns out they are not, anyway I know those are mine and even though I do not agree with your interpretation of excess wear I’ll be responsible for that, HOWEVER I will not be responsible for damages being charged that were not there when I returned the car. When I dropped my car at @AutoNationChryslerDodgeJeepRamPembrokePines. I asked for a inspection, at least something basic where they could confirm that at least the superficial areas were in good condition and was told that was not provided and that a third party company would review, I insisted a couple times to have some sort of receipt provided attesting to the state of the car and the person at the dealer repeatedly stated he was not in condition to do that. Fast forwarding, almost after a month and a half and after, me, proactively calling @ChryslerCapital trying to figure out what I needed to do to close my account finally someone provides some news. But, Oh Surprise! not the news I was hoping to hear [SHOCKER]. Now I’m being charged for $435 for a bumper that I did not damage and I want to now who is going to be responsible for this. @AutoNation ,You took the car what happens after is your responsibility @AutoNation. You could have informed me that @chryslerCapital would contact me and have the car inspected at my home when I went to drop my car there to terminate my lease but, you fail to do that. AND @ChryslerCapital you also failed to contact me to perform that pre-inspection, and because I do not work for your company, I have no idea of what procedures to follow even when I ask, due to all of the horrible prior experiences I requested for a formal procedure to be performed prior to leaving the car and it was denied. Now I’m left with a charge of almost $500 dollars for damages that took place sometime after I left the car in the possession of @Autonation.

Worked with Frank Williams in servicing. He was courteous and helpful and my car was ready when he said it would be.

Priced low on Ram truck. But truck was not for sale. Classic bait and switch. Stay away!! Nasty dealings. Buy at other dealer. Why put up ads like that?

My experience was tremendous Mr. Ruben Garcia Regalado who attended my needs for the purchase of a new vehicle went the extra mile with great patience to find the proper vehicle. Very professional as well follow up after the sale. I would recommend him to my friends/family to buy a vehicle. My experience very positive.

Customer service was great,they really worked with me and got me into the vehicle i wanted.

My experience with the sales and financial where amazing but the service department in plain English sucks I drop my car and nobody touch it for 4 days until I show up and complaint

4 Stars The representatives from sales, Carlos, and finance, Grace, were professional and courteous. Most importantly they did everything they said they were gonna do. Overall it was an excellent car buying experience. But like all car buying experiences, it takes too long.

They give good service but this was a software upgrade that took 2 hours after telling me it wouldn't take that long. I should not have had to wait so long.

Great service experience, and outstanding customer service from service advisor Gilbert D'Paz, he really made feel special. Definetily will repeat my service there.

BIG MISTAKE, do not do business with them! We have Made many businesses with auto nation, recently on November 14th we leased a new Jeep (AutoNation Pembroke Pines, FL) and traded in my Chrysler Van. Long story short, will not recommend doing business with them, the lack of professionalism and customer service is incredibly wrong. Here we are, a month and some change later, and my van is till has not been paid off, although all remaining payments were added into the financing of the new car leased, which I have already made a payment for, still after about a daily call and two visits to the dealership they have not manage to pay my van off and now is affecting my credit. No one will take ownership and solve the issue, all we get is that we will be called back and no one calls back, or does anything about it. Stay away from this dealership! Ohhh and i am still waiting for them to get back from to us from our visit Friday ...

I had a great first time experience at this location. Friendly and knowledgeable staff. I think I’ll make it my go to dealership.

Just leased a 2019 Jeep Cherokee LTD 4WD. I advised Jeffrey (Internet Sales) via email exactly what I wanted, and he found it , priced the payment to my budget, and had it brought to his store. I just had to go there to look at, test drive, and fill out the papers. Quick and easy!

The whole process was very quick and painless. We went in with a budget and our salesman Andre kept working with us to make sure we could meet that budget and is the reason why I got the car I got. Look forward to coming back for my next lease!

Sera Bruno was spot on with my needs including picking me up at the airport to come to the dealership.

I am very happy with the services and the associate who take care me,very knowledgeable 👍👍

They hide my vehicle for over a month and still left to issues unresolved or unchecked. Their communication was a Nonexistent and trying to get anybody on the phone was near impossible. Still having issues with my Jeep Wrangler JL. Worst vehicle I have ever had.

It feels that every time I go info for a maintenance check up the price is always getting higher. It feels that I am being charged for every little thing. Starting to feeling like I am being taken advantage of. Also, I was supposed to get a car wash and that didn't happen.

Deal with Mo, he's the man!

I only had to wait 2 hours, instead of 4, they do great work and a fair price.

Really was satisfied with overall experience. Friendly staff and great salesman. Happy with new car. Hope to have a great experience with my new car.

😀 Team I bought My second Vehicle at AutoNation Chrysler Dodge Jeep Ram at Pembroke Pines, I bought Two Vehicles there in a time span of 3 years, I deal both Times with Stan Morton I would recommend him 110% He is Honest and tries to make sure you leave with a smile he goes beyond what I seen out there, He cares. Lord willing I plan to revisit them in a few years to Buy a new Vehicle Lord willing. God Bless.

Took in my 16 Dodge Journey for an oil change and recall, Mr. William's took care of everything! My car was ready in under 2 hrs. Perfect service and price!

My leasing experience with Stan Morton of AutoNation was something worth writing about. From the moment I walked through the doors and was greeted by Stan, who was waiting for me with a freshly washed new Jeep Cherokee for me to test drive, my experience kept getting better! He had a model selected with all the options I was looking for. No negotiating on price was needed, it was within what I had budgeted. The application process that followed took less than half an hour too! The whole experience, including the test drive took under 1 1/2 hours. I highly recommend AutoNation, their sales and financial departments are the best!

Excellent Customer Service and more

Excellent customer service from the service area to the dealership. Michael Lewis nice sales person and Deante Powell The Best un finance.

Just left your dealership and Luis Cabera’s decided to say that we cannot drive a vehicle will never come to this dealership again.

Made appt to see two jeeps. Traveled over an hour to discover neither Jeep was available: one was sold and the other was at another location. I had to drive the salesman to Weston to see the other Wrangler. This experience took hours, but I bought it. Had to wait a few days for “safety inspection and maintenance” to be completed, and there were two open recalls. When I went back to get it I was also there for hours. Somehow they are over staffed yet very little gets done. Completely unorganized. I literally had sales calling me WHILE I WAS THERE. After finally completing the purchase, I took the vehicle to Firestone. Here’s what was found and repaired $1100 dollars later: active leaks in both oil pain gaskets, active leak in the rear differential, front left wheel ball joint was so bad the mechanic could wiggle the wheel over an inch back and forth, both front fenders were missing bolts and were loose. I love this Jeep but the entire process was like a labor of love. I won’t be returning to autonation nor will I recommend it. They are on the lower end of a sleepy industry.

I purchased a new Ram 2019 Limited on April 2018, an after having the truck for 3#weeks the right rear brake started to make a noise. I had returned the truck they had resurfaced the rotor but the problem still remains to this day they even had a Master brake mechanic their one morning to check it out, his diagnostic was breaking in the brakes & rotor until the 2nd oil change but the brake noise has gotten worse on this truck. I am a true Ram owner I love their trucks this makes my 3nd RAM. PLEASE FIX MY TRUCK SO I CAN ENJOY IT PROPERLY, THIS TRUCK SUPPOSE TO BE MY RETIREMENT TRUCK........

I am not satisfied with the quote of repairs done on my vehicle and the final price which included coupons came up to a higher amount than the quote and the service person has not provided me with an explication as of yet. It has been two weeks and two emails and no response.

All around outstanding. They are on top everything . Autonation on 136 Pines Blvd is without a doubt a notch above the rest.

The only good thing about my experience was Melissa. Everything that could have gone wrong with the actual repairs did (from the mechanics repeatedly getting the wrong car part to fix my fallen car door window to putting on two new tires when I had only requested one). Repairs that were to be same-day, were not able to be completed on the same day and, in fact, I wound up spending three days (Tuesday through Friday) without my car (with no loaner available) when I needed it the most (my first grandchild was born on Wednesday). To make matters worse, the window repair resulted in somehow damaging the mechanism that locks/unlocks the door with the FOB requiring me to spend additional hours waiting for that to be fixed when I went to pick up my car on Saturday morning. All this, not even taking into account the constant back and forth phone calls (NOT from Melissa) while I was in the hospital trying to take care of my daughter and new granddaughter. In the midst of this chaos, I want to make sure that Melissa receives appropriate kudos for taking charge and doing everything that she could to manage and ease this situation. She is a very personable, competent, and professional representative of your facility and a wonderful asset to your company. Thanks, Melissa, for everything that you did for me in the midst of this patience trying situation! Maria Barreiro

Sales person was very attentive to my needs throughout process. Management was willing to provide high customer satisfaction. Overall, Good product.

I love that place and would enjoy going back if I have the need

They must hire a new service staff beginning with the service manager he is a joke do not buy any dodge jeep or fiats then maybe the general manager may take an interest about the service deptarment

Melissa Moria is amazing !!!! Thanks

Horrible experience I don't recommend this dealership in fact I bash the dealership to everyone I talk to and on social media. Beatrice Perez and the whole team are just horrible people. They clearly knew they were taking advantage of my mother when she dropped the car off. I hope someone takes advantage of their mother or child like they did to mine. I'm sorry you don't do that to your customer when they pay a monthly payment to the company. Just completely unacceptable and I hope my story stops at least one person from buying from your dealership, which they tell one person and so on. Also they told her it would be ready the same day and it wasn't. Just a horrible team you have in your customer service department. I still don't understand if your car is under warranty how do you charge to look it to see what is wrong with it? I hope this stops you from going AutoNation Pembroke Pines and dealing with Beatrice Perez. GO SOME WHERE ELSE!

Muy mala, en la sección de mantenimiento al carro “mopar” no toman al cliente con seriedad y responsabilidad, muy impuntuales no lo recomiendo. Esto pasa en el car service “mopar”

Outstanding service. The sales representative was very engaging and polite. Did not experience any high pressure for a sale.

I had a really good experience buying my car and the process was easy & fast, i highly recommend it

I gave them one star because there is no option for a zero. I had an appointment which I scheduled 8 days prior to address 2 recalls on my Chrysler Pacifica this past Saturday, August 18, 2018. I dropped the vehicle off at 9:30AM and was advised it would take a couple of hours. They would call me. At 3:30PM I called Melissa in Service (my assigned service rep) since I haven’t heard anything. She advised they were still working on one recall software update and could not get part for the other recall. She had no valid explanation as to why I was not informed of this earlier other than she was busy and they didn’t tell her. Whoever they are.... When I picked up the vehicle, I was advised by her to call on Wednesday - she even provided her cell number - to see if part is in for this Saturday to repair. I left multiple messages for her on her cell since her direct line in service doesnt even have voicemail. No call backs. Called back this afternoon, Thursday and spoke to service rep Melissa who advised me to call back on Monday to see again to see about the part. . When I asked if I could get part at another dealership service center, she said go ahead and call them. She didn’t seem to care. Didn’t even offer to call me once the part arrived. Horrible service. Oh! And the manager Josh on the day I dropped car off didn’t even acknowledge any customer waiting for assistance. Instead he went behind the counter to each service rep and told them they needed to get 10s on these customer surveys or their jobs would be on the line.

First and last time buying anything from this dealership and perhaps Autonation all together due to the absolute WORST experience with the service department. They constantly fail and this last time really did me in. Unfortunately I purchased the extended warranty and have had to deal with the terrible customer service and completely unorganized service team. Every time I’m in there people are complaining, having problems and it all sounds like the same issues I’ve personally had so it’s a consistent theme. The local car rental companies won’t even work with them and out their customers in rentals because they too have problems all the time. I was literally dropped off by the Autonation shuttle service at Budget Rental Cars with some sort of confirmation number and the guy at Budget laughed and said “I don’t know why they sent you here, we keep telling them that we won’t work with them because they don’t pay their bills”. Had to have that guy give me a ride back to Autonation and was told by the Service Managers “What do you wamt me to do, we have no options for you”. This is after my third visit up to drop my car off when I was told they had a loaner for me but when I get there they don’t. Had to pay out of my own pocket, even though the warranty I bought is supposed to cover a rental, and now I have to fight for a reimbursement and wait who knows how long for a check. Is been 3 days and I can’t get them to tell me if and when I will be reimbursed. I could go on and on but it seems from all the reviews I’ve seen that it’s a common theme.

excellent experience in the lease process. love my pacifica and Ed was a great salesman's focusing on what i wanted and taking the time to assure i was happy.

No waistline time, took care of the deal quickly and with no games

No commitment to satisfying customers requests for vehicle needs

Dishonest, shady, untrustworthy service department. Absolutely atrocious. Brought my car in for a specific service that I went over with in detail with my service adviser. Of course, he apparently didn't listen to a single thing I said and even though I brought a car in that was running and driving fine, I was given back a car in "limp mode" (i.e. inoperable). Management was equally as bad...blew me off and gave me the same smug, indifferent response every time I tried to speak to the supervisor. Then upon leaving I was given my invoice which had a blatant, flat-out lie on it written by the service tech about what happened to my car (said I "insisted" he do something he didn't recommend...100% not true. Pull the tapes and listen to the convo). I was told he "would look further into it" after I provided HIM with a part number that he didn't even have, because he had no idea the part even existed (his words, not mine). Absolute joke. I'll never buy another CDJR/Mopar product again because of this. I hope Fiat goes bankrupt.

Wonderful Service, They found the problem with my car and fix it fast!!!

Always a great experience, I’ve purchased 30 Jeeps from this location!

I went to Miami Lakes Automall prior to visiting the Pembroke Pines location. Let me just say the customer service is night and day! The Miami Lakes location is HORRIBLE. So I decided to try a different location, my experience was much better and I left the lot with a 2018 Grand Cherokee �

i have had it with all the bad service from this dealer, we took our car on Saturday to do Service they were supposed to change the oil, and some guy recomended for us to do alignment and filter , our car didnt need that in the 1st place , we just needed to change the oil, after they did the alignment, now the car is not responding correct and the car is now pulling to the right horrible , not only that, my wifes sunglass $195.00 ray bans as wellas my pair that were in the car were stolen from inside the car, its incredible that we called today 7/30/2018 , because i or she cant go iver there bc we work, no one is helping us and there now treating us like we are not clients or customers im gonna make sure everyone knows the kind of place your taking your car to....