13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

It seems like good customer service and reliable workmanship is rare these days. During my last visit i had the driver side front wheel well replaced. It was cracked and flapping loosely. After a couple of weeks the clips/fasteners came off. I returned the have my oil changed and have that issue corrected , and to have my tires rotated. I had called in previously to make an appointment and i was told i did not need to and the wait would be short. Upon arrival i was told it would take 4 hours and to arrange for a ride home and standby for a phone call. We agreed that by the latest 2 pm, it would have been been completed. I was there at 9 am. That gave them over 4 hours to complete the work. I called an uber and went home. I returned at 2pm. No phone call. As i enter the service desk area the employees are sitting around laughing and joking and having a great ole time. My car was sitting outside. I asked if it was ready and the girl told me she had to take it over to another shop to have the clips reattached on that fender guard. I asked why it was sitting there and why hasnt she taken it. It was passed 2 pm at this point. She also told me they decided on not rotating my tires because i needed new ones. Typical attempt to sell you new tires. I already knew the condition my tires where in. I have 2 months left on the lease and will be purchasing new tires but i needed to rotate the tires due to on e of them wobbling. It was my choice and decision to rotate my tires. We agreed on a service and was rung up for it. Why didnt she call and discuss this with me? What if i wanted to buy new tires we could of handled that over the phone. Not waste more of my time. I wasted a whole day on an oil change basically and nothing resolved with the fender guard. I am very upset and tired of Dodge bad service. I have scat pack charger and every time i take it in i have to record my mileage because they always take it on joy rides. At auto nation dodge they drove it for 17 miles. I was told they where test driving it. Smfhhh!! So yes the young lady i dealt with was terrible. She offered nothing to make things right. All she did was make a sad puppy face and shrug her shoulders as i expressed to her i a was very upset and not satisfied. Great job Beatrize!! Turning in the lease and never buying dodge again! A bunch of clowns running things at the dealerships!!

Chino Liu Feb 12, 2021

LOS ESTAFADORES mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

Ariel Fernandez-Ezpeleta Jan 11, 2021

[non-permissible content removed] mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. [non-permissible content removed]

Ariel Jan 11, 2021

The Godfather one of the best movies of all time if not the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to finish, let me tell you why. I will start by saying that I tried not one but many different dealerships before finding this gem. I was on a budget and finding the car I loved became more challenging, 2020 is not one of my best years but it was my birthday and my previous truck stopped working, therefore I had to start looking for another vehicle. I tried online and called multiple dealerships, most dealers ignored me, running my credit and never finding the time to actually help me, I felt like a number, nobody was interested in me getting something I liked or finding me something I could love but also pay since I was, as previously mentioned, on a budget, but my situation completely changed once I called AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. All it took was getting the right team of professionals involved, with the help of Johnny Robles, who was my sales rep, (and will always be from now on), Glenn Pericohen, the GSM, and the Finance Manager, Grace Giraldo, my days of disappointment changed. Johnny took the time to find me exactly what I needed and he knew all the answers I asked him from the first call to the in-person appointment. He is a very friendly and professional person, who made me feel comfortable and made the process very smooth, without giving me the headaches, previously experienced at different locations. Glenn made all the worries implanted in me at the previous locations disappear, he was what I will call a true manager, always making me feel comfortable, touching base with me to see how my deal was coming along and if I was satisfied with the process. Grace Giraldo fought for me, giving me an amazing term and rate after multiple calls with different banks. Knowing that there are people in the car business like these that actually want to help me and made it possible for me to get my dream car made me speechless. This is by far the number one dealership of all time and the only dealer I will ever recommend anyone to buy from, they earned my trust and loyalty for life and I will be forever grateful. Again, Car buying is very stressful and one of the worst experiences for most people, I personally hated it, but now that has changed thanks to Johnny, Glenn, and Grace at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines truly an act of higher power. Thank you guys for making my birthday amazing this year and wish you many blessing. Anyone who needs a car or truck should definitely go to this place and ask for Johnny, talk to Glenn and wait for Grace, truly a car buying experience I will never forget!

Rodny Fernandez Nov 20, 2020

THE REAL DEAL! Nov 20, 2020

I had been shopping for a Ram 1500 for about a year. My experience up until I visited AutoNation was less than wonderful: unenthusiastic sales reps that had little or no knowledge of their own product, horribly unrealistic pricing. I had one rep quote me on two identical trucks, on two separate occassions, and the second truck price was almost 10K higher the second time around after I had already made my price points clearly known. When I pointed that out and asked him how he thought his second quote was a good deal, he actually responded, "it's not a good deal, it's a great deal!" I was then told that I needed to be more realistic. My wife leased a Grand Cherokee from Autonation on Pines, by Rte 75, 2 years prior and we had a great experience then, but up until now I really didn't like their Ram inventory. I finally found one I liked, a Laramie 4x4 Crew Cab. I showed up at the dealership and was immediately greated by the cashier who then allowed me a few minutes in the showroom while she found a rep to see me. You'd be surprised to know this is not the norm in other dealerships. Armando Fuster presented himself and asked me some questions about me and what I was looking for. He took me out to see the truck, and spent a bit of time telling me about the model. He also took a moment to announce all of the current rebates and offers and finance incentives. I had prepared before my visit, but I didn't need to pull this information out of the dealer, which was refreshing. After my test drive, Armando asked me why I hadn't pulled the trigger on other deals and listened to my concerns. To my surprise, my negotiation was very easy. Armando had my trade-in evaluated and prepared the initial offer. Finally, a dealer laid out the pricing exactly as I had in my research. No nonsense, no ridiculously bloated numbers. A solid offer. We reached a number I was comfortable with very quickly after that. The turck was prepped for me and Armando walked me through the process, start to finish. It was once again a great experience. I'd recommend this dealership, and Armando in particular, to any of you.

Danny Gonzalez Nov 10, 2020

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there’s something wrong. Do yourself a favor and go else where for service. Words of wisdom… “Don’t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.” I’m done dealing with [non-permissible content removed\.

Bluejeep Oct 24, 2020

I am extremely disappointed with the service I have received. In 2017 I purchased a 2016 Dodge Journey, I took it to Autonation for service several times since complaining of and issue I noticed where the gears would stick and the car would lag when accelerating and make a noise when it would go up in gears. I was told many times they did not find anything wrong, one of the last times I complained of the issue they told me it was a loose bolt, the issue persisted and I took it back and told them to check the transmission. They told me again they did not find anything. In 2019 I began taking it to Jiffy lube and they told me to have my transmission checked and the fluid was low, to take it to the dealer. I took it back on July 2, 2019 advising them to check the transmission. They told me I needed a new transmission for $5000.00 I immediately let them know how upset I was as I have been complaining of this issue for years now. I advise I should not pay for it since I feel they dropped the ball and I had warranty till 2019. Now I have no warranty and they want me to pay $5000.00 I asked to speak with the manager and Beatrice spoke with him and was advised that Josh would call Chrysler to see what they can contribute I was told to give them a week July 9th for an answer, which came and went. I called several times but it is hard to get a hold of anyone there at anytime. I finally reached Beatrice who advised me they did not have answer and give them till Monday July 13. Again Monday came and went and I could not reach anyone, Wednesday July 15, Beatrice finally called me to advise that they would only give $1800.00 to which I said I do not accept given I had brought it in many times with this issue and was told nothing was wrong. I requested to speak with the manager Josh again not available she gave Chryslers number and I called to speak to them and I was told they have nothing to do with cost agreements with the dealer itself that is between me and the managers there. I called Autonation back and requested to speak to Josh again, never available. I left my number for him to call back and have tried to reach him many times since as well as leave messages. It is July 20th and I am still waiting for a call back or to get a hold of Josh. I also asked Beatrice to email all my visits with them and she said she would, she did not. Almost a month and have not been able to get this solved! I just spent 30 minutes on hold because Josh nor Beatrice could not be located. I advised I would stay on hold till he was, but got disconnected. Looks like I will need to consult with a lawyer.

Nersa Mantilla Martinez Jul 20, 2020

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered. As much as we love the Durango, 2 Jeep Cherokees and Charger we purchased we will NEVER purchase another vehicle from this dealership.

Kamisha Lee Dec 10, 2019

@autonation your @AutoNationChryslerDodgeJeepRamPembrokePines is the worst dealer anyone can ever experience.Once you close on a sale or a lease you are in for the worst customer service experience of your life. Seriously! The fact that I’m taking the time to write this long post about this, is a real confirmation of that (I never write posts about anything. But, I refuse to let this one go). I Would list all of the bad interactions that I have had with @AutoNationChryslerDodgeJeepRamPembrokePines, but do not believe this post will be able to handle that many characters, so I remit to what I hope is last bad experience, courtesy of all of the careless people you have employed at that location and that at the end of my lease, one more time, have manage to reminded me how incompetent they are. Due to the many issues I have had with this @autonation, I couldn’t wait for the lease to end and return the car, so that I no longer had to deal with the constant disappointments. I turned my car 3 months earlier, in really good condition, with 10,000 miles less than what I was supposed to use. Yes, it had some minor scratches on the wheels, that to me are considered normal wear and tear, and it turns out they are not, anyway I know those are mine and even though I do not agree with your interpretation of excess wear I’ll be responsible for that, HOWEVER I will not be responsible for damages being charged that were not there when I returned the car. When I dropped my car at @AutoNationChryslerDodgeJeepRamPembrokePines. I asked for a inspection, at least something basic where they could confirm that at least the superficial areas were in good condition and was told that was not provided and that a third party company would review, I insisted a couple times to have some sort of receipt provided attesting to the state of the car and the person at the dealer repeatedly stated he was not in condition to do that. Fast forwarding, almost after a month and a half and after, me, proactively calling @ChryslerCapital trying to figure out what I needed to do to close my account finally someone provides some news. But, Oh Surprise! not the news I was hoping to hear [SHOCKER]. Now I’m being charged for $435 for a bumper that I did not damage and I want to now who is going to be responsible for this. @AutoNation ,You took the car what happens after is your responsibility @AutoNation. You could have informed me that @chryslerCapital would contact me and have the car inspected at my home when I went to drop my car there to terminate my lease but, you fail to do that. AND @ChryslerCapital you also failed to contact me to perform that pre-inspection, and because I do not work for your company, I have no idea of what procedures to follow even when I ask, due to all of the horrible prior experiences I requested for a formal procedure to be performed prior to leaving the car and it was denied. Now I’m left with a charge of almost $500 dollars for damages that took place sometime after I left the car in the possession of @Autonation.

Janio Rodriguez Mar 2, 2019

On December 28th 2017 my Dodge Journey broke down. I had it towed into the Service Center at the Dealerships where I bought it. I was told It was really busy and that the Technicians would look at it and let me know what the issue was. Later that day I got a call from the Service Rep and she told me that the problem was not covered by my warranty and that it would cost me about $850 with parts and labour. I said ok but then they told me the part was in Orlando and it would be there on Fri or Sat by the latest. So Saturday I get a call telling me the part that came in was the wrong part and that the part my car needed (heater hoses) was on backorder and its not them its the Supply Company and its for all the state of Florida. Then I was told they would do the recalls on my car and as soon as the part came in they would call me. They had my car for 3 weeks before I finally said enough! I want my car back but then the Service Rep said I got good news and bad news. The good news was that my recalls had been done and that the part had come in but the bad news was that the Technician said my engine was making a noise and that it wasn't a good idea for me to drive it after the work was performed, but that they should do a tear down to see what is wrong with the engine and that it would cost me another $700 to see what the issue was. I was like just put the part in and I will tow it out of there. But then I was told my car wouldn't be ready till Tues maybe Wed. I also reminded the Services Rep that my car was still under warranty but she told me they would still have to do a tear down on my engine to tell me if it was covered by the warranty. I said no to the tear down just replace the part and I'll tow my car out of there. So Tues come and goes and my car isn't ready Wednesday comes and I get a call from the Service Rep, she says the Technician who was installing the Heater Hoses was looking over my warranty and thinks whatever is wrong with my engine is covered but he has to have a Master Technician look at my car. I said ok how long will this take? Service Rep tells me its still really busy at the Service Center and that the Master Technician can look at it in a few days. Well those few days turned into an additional 2 and half weeks. I FINALLY got my car back. The warranty covered the engine but not the heater hoses that were backordered for 3 weeks. They charged me $777.98 for parts and labor that I later found out from another Car Mechanic, they would of had to remove those parts to get to the engine which by the way I had a blown head gasket. Also I had asked several times for a loaner or rental car but they never would get back to me or they would say as soon as a loaner came in they would see what they could do. But that never happened either. I paid $944.54 out of pocket for 6 weeks of car rental and then was told that Chrysler would reimburse me as long as I saved my receipts. That was not the case they only cover 1week of rental and they had my car for 6 weeks and lied about what really needed to be fixed so they could get some kind of payment from me. They never called with updateds I constantly had to call and find out where they were at with my car. I will NEVER bring any car I buy to this Service Center again! About 45mins after I finally got my car back the ABS Brake warning lights came on my dash. They supposedly worked on a recall for my ABS Brakes and now the warning light stays on and I called my Service Rep about it and she Never returned my call. I am done with that Service Center I will NEVER go there again and I tell everyone with a car problem Not to go there either!

Theresa Cacciacarne Jun 25, 2018

Escojan otro lugar no lleve su vehículo a este Dealer, fue horrible mi experiencia , luego de esperar por 4 horas y de darme un precio me dijeron que no encontraban el problema de mi carro . Yo lo había llevado por un temblor en el guía. Me dijeron que habían encontrado que el radiador estaba roto que eso me salía por $850 . Y le pregunto : y el temblor que tiene a que se debe? Me dijo que no sabían aun que necesitaban más tiempo y que el precio original que me dieron aparte de lo del radiador los $850 aumentaría pues había que invertir más tiempo en saber que tenía mi carro. Le dije al representante de servicios que no era ninguna estupida para que ellos me estuvieran entreteniendo y aumentado el precio y no dar con el problema de mi vehículo Me dijo que es que yo no sabía de mecánica y por eso no entendía porque el cambio de precio y le dije no entiendo de mecánica pero entiendo cómo trabajan los dealers . En particular ese señor que me atendió quería pasárse de listo pero el creyó que yo era alguna tonta y se equivoco .😡😡 Choose another place do not take your vehicle to this Dealer, it was horrible my experience, after waiting for 4 hours and to give me a price I was told that they did not find the problem of my car. I had taken him by a tremor in the guide. I was told that they had found that the radiator was broken that would come out for $850. And I ask him: and the trembling he has to be due? He told me that they did not even know they needed more time and that the original price they gave me apart from the radiator $850 would increase because I had to invest more time in knowing that I had my car. I told the service representative that it was not stupid for them to be entertaining me and increase the price and not give the problem of my vehicle He said that is that I did not know about mechanics and that is why I did not understand because the price change And I said I do not understand mechanics but I understand how dealers work. In particular, this gentleman who took care of me wanted to be smart, but he thought I was some fool and he was wrong.

EatbyLia EatbyLia Aug 8, 2017

I came in on a Friday morning to purchase my car thinking I was going to have to come back to have the towing hitch installed. I was told that if I wanted to borrow a loaner I could come back later in the day to pick up the car with the hitch on. Great I said!... Come 4pm, I show up and the Sales guy said my car was next to get done but to go home and he would call me when it was ready. Since it was Friday I decided to wait which was a waist of time. Why? Because the service department closed at 5 and there was no way my car would have been ready. So I left. Saturday morning I texted the sales person at 11am and 12 and got no response. I called and spoke with the manager at 12:45 and he said they would get right back to me. The sales person called me at 2:45 to let me know my car was ready and offered to drop it off. An hour and a half later he had not left yet so I had to cancel since he would not make it before 5pm and I had other things to do on a Saturday than wait around all day. So he said it would be ready for me to pick up Sunday anytime. I got there at 5pm. The sales manager handed me the keys, didn't ask me anything and said I was ready to go. Didn't walk through the car with me, didn't check to make sure nothing was missing or cared to ask why I looked annoyed. To add pain to injury, there were wires hanging down next to the muffler. When I told them and it was checked, it turned out the break system was not reconnected or something along those lines so I had to wait a little longer. After it was repaired I was told I had to come back again to update the software and that will take another hour. As I was being told that by the service man, the manager walked away like he didn't care. Lastly, since nobody checked the car before I left, the key lock holder was left in the back of the car and someone was nice enough to leave me their garbage on the pasanger door handle. Now the sales Person called me to schedule the software update and I would rather pay another dealership to update it than go back.

mbw2777 Oct 4, 2016

I want to relate a recent experience I had trying to get my Chrysler Sebring repaired. I initially took it to my local dealer whom I had originally bought the car from new. In the ensuing 7 years he has gotten all of my service business which amounts to quite a bit of money. I ran into a problem with my car recently and of course brought it back to my normal dealer, they kept the car and I got a call from them several hours later telling me that they needed to replace a simple part but it was going to cost me over $1,000, I asked will that fix the problem I was told it might not so additional work and parts may be required. First of all it was just a plastic piece of trim and I was in no position to come up with that kind of money especially since it was open ended as to the final cost. I questioned the cost and the part with the dealer and there attitude was basically confrontational, there were no customer service skills at all. I felt as though I was being RIPPED OFF after all my years of loyalty. I told them I couldn’t afford that and not to do anything. I then did some research online about other Chrysler dealers. After reading many reviews I decided to contact AutoNation Chrysler in Pembroke Pines even though they are about 35 miles away because I saw that the General Manager seemed available and very involved in customer service. AN EXAMPLE OF EXCELLENCE I left a voice mail for the General Manager, Yuri Cil and really didn’t expect him to personally call me back. I have tried talking to the GM at my dealer for years unsuccessfully as he deems talking to a customer beneath him. Much to my great surprise a few hours later I actually received a phone call from Yuri, I explained the issue and problem and he actually listened asked question, interacted with me and I felt like he genuinely cared about me as a person, a customer and my issue. He told me that he would personally meet me at the dealership, introduce me to his best technician for the job and personally oversea ever aspect. So I made an appointment with him and drove the 35 miles to his dealership AutoNation Chrysler of Pembroke Pines. I went into their beautiful showroom and asked for Yuri and he actually came out and warmly greeted me. I felt that he really cared about me as a person and a valued customer. He then personally took me to service department and had his top technician German come and look at the problem with him and then told them to get the car in the shop and find out what is wrong and give me an estimate. Since I needed to leave the car he arranged for me to get a rental car at no cost to me and assured me that they would be calling me with what they found. Yuri and everybody I had contact with at the dealership was so friendly and positive and wanted to help in any manner that they could. The next day Jose’ the service writer called and told me what German had found and what it would cost. I couldn’t believe what he was telling me: for the same part that my dealer wanted over $1,000 plus Yuri’s staff said they would order the part, have it in that next day and the total would be UNDER $400. I could not believe there honesty, integrity and incredible customer service. I picked up my car the next day and it was all repaired, problem solved for a stunning $375. I have never had such a positive experience with any car dealer nor their staff: from the front desk to the man who parks the cars you can clearly see Yuri’s culture permeates the entire dealership. Kudos Yuri Cil to you and your staff!! I can’t recommend them highly enough, try them and you will walk away amazed as I was. This is a place where old time values of customer service still exists and with a smile. I will never go anywhere else for service from now on and when it is time to buy a new car they will be the first on my list.

Ken May 18, 2015

My husband and I went in for an oil change on our 2010 Dodge Charger, which by the way is where we have all of our work done, and were greeted immediately by the pleasant ready to work service team. Although it looked very busy my car was taken in -in relatively good timing. The waiting area is pretty small for the service dept. area but it offers a few seats, coffee, tv, and restrooms- more than that place that changes oil on your local corner. While we waited we walked through the used car lot and greeted by another employee who advised us the sales team would be in shortly. We sat in the sales lobby area as we waited, which is big offering tv, a small cafe type food sales bar, kids area, and soda machine. Moments later the sales manager came in and told us Noel Amaro will be right with us. We waited another 10 minutes until the manager came by again this time with Noel. (We were there very early) Noel showed us a used SUV and their best selling vehicle both which suited our needs -not that we were shopping to buy. Then Noel happened upon a 2014 Dodge Durango that he and the finance dept. MADE fit our budget. We left the vehicle there as we needed to get a few things together. My husband didn't get back to the dealership until 8:57 pm (they close at 9 and Noel was off since 6). The manager called Noel who came back within 5 mins and my husband came home with the vehicle by 9:30 pm with the deal that was put in place earlier that morning. I may as well mention that deal is beyond belief and I couldn't be happier, unless we hit the lotto too. Noel is truly the greatest. He is personable, honest (his appearance looks honest as well), well groomed, straight forward, and polite. He did not force the sale or any vehicle on us, was patient as we decided whether or not to purchase (seeing as we went in for an oil change) and very dedicated to customer service and his job. I would highly recommend this dealership to anyone, and if your buying look for Noel Amaro.

D & V Hanna Feb 21, 2015

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Cars.com

Edmunds

Facebook

Google+