Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

I’m sad that it has gotten to this point with AutoNation Jeep; that I even have to write this review. I was referred over to Carlos Q with high recommendations. On Oct 23rd, we texted back & forth & was provided an amazing offer that I came in w/my husband to test drive the Jeep Compass. The color that I wanted wasn’t at the dealership, so we test drove a red compass that would have the exact same features that the blue one would have (once delivered). We put down a deposit & came back on Sunday (the 28th) to pick up the car. Arrived on Sunday, only to discover that the blue Jeep Compass did not have the same features at the red one. Granted, this was not Carlos’ fault & he was sincerely apologetic about the mistake. The dealership knew it was their fault but unfortunately, the sales manager that was on shift that day was a total dick & kept trying to push the red Jeep Compass onto me. It was clear that he was more concerned with pushing all the 2018 inventory he had on his lot instead of trying to rectify the situation that the vehicle I was promised was not delivered. He pretty much asked me 5x why wouldn’t I take the red Jeep & finally when I raised my voice & got upset was when he was like “fine, give them their deposit back.” He was super rude and unprofessional. We asked to deal with Juan T (the sales manager we dealt w/that previous Tuesday) & Carlos promised to try to resolve this. Monday rolls around & I was told that we were able to get the exact Jeep Compass that I wanted on Tuesday (this time in silver.) On Tuesday I was told to come in at 4pm to pick up the Jeep. 3:30pm rolls around & the car still isn’t delivered. At 6:15pm I received at text from Carlos that they were working on getting my car but not having luck & now he was waiting on a response from another dealership. I texted back that I was under the impression that the car was being delivered, thus confused about the text & asked if he could call me b/c I was unsure of what this all meant. It wasn’t until 12:30pm that I finally received another text (after calling & having to text AGAIN) that the car was already sold that same day at the other dealership & the 2018 Jeep Compass was unavailable in all of SE Florida. But they are NOW able to get me a new lease on a 2019 (hmmm..surprise/surprise). I was told to contact the sales manager Juan T to speak about this. Juan T said he would try to honor the same offer I was given on the 2018 Jeep Compass and he would call me back the following day. Thursday (Nov 1st) I did not hear back from Juan T, I called/texted & never received an answer. FINALLY heard from Carlos Q on Friday (Nov 2nd) that he would check on programs for the car now & he would get back to me. Have not heard back from anyone from the dealership again & decided to take my business elsewhere. ONE WEEK LATER, (after this entire ordeal) went down, I’m a proud owner of a Rav4.. in the color that I wanted! I am quite disappointed in AutoNation Jeep Pembroke Pines & how they handled everything. I put off writing this review in hopes that they would redeem themselves & rectify the situation, unfortunately that did not happen. While Carlos Q was very professional & not a pushy salesman, it was very upsetting when I never heard back about the leasing programs for 2019. I believe that he did try his best up until the past few days. I just hope after this review that this situation never happens with another customer again.

Cyn Go Gators Nov 4, 2018

Would give 0 stars if possible. DISHONEST, SHADY, UNTRUSTWORTHY service department! Cannot speak for sales or anyone else, but the service department (and management there) is atrocious. I brought my car there needing a very specific service done - having a Mopar transmission control module reset, and re-tuned for my car. I explained to the service adviser that this was for the Mopar Performance variant of the part, and not the factory Mopar version. I also repeated several times to him that I knew the reset process for this had to be done in a very specific way, otherwise it would "brick" the TCM and leave the car unoperable. Well, he apparently didn't relay the info to the tech because 3 hours later I was given a car that was in "limp mode" (i.e. not drive-able). I had a feeling this was going to happen when the service adviser called me to tell me the TCM I brought was "defective." I knew this was untrue because it was a brand new part, and some online research of my own lead to the discovery that some "error" codes will show in the tech's computer, but they were not really errors and instead just had to do with the fact that this part was able to be used on a few different models that Chrysler/Dodge/Jeep had produced at the time. The other thing that made me skeptical was the fact that the adviser told me it was defective because it was giving a code related to engine coolant...which obviously has nothing to do with the transmission. I tried to explain to him that engine coolant had nothing to do with a transmission, and that I did not believe the part was defective. He had nothing to say other than "well, its defective" and then put the tech on the phone to try and have him tell explain it. The tech seemed a little more knowledgeable, but allowed my concern to grow after he told me he had no idea what a Mopar Performance TCM was, or that it even existed. I informed him that it was a Mopar/dealer offered part, and provided him with the part number. He then told me he "will look up the part number and try to find more info about it, and have the service adviser call me back shortly." Of course, 1.5 hours later I heard nothing, so I went back to the dealer because I had a hard deadline of when I needed my car back by in order to get to work that day, and of course we were already way past this. Upon getting back to the dealership I was informed that my car was in Limp Mode. I expressed my frustration because I had warned the adviser prior to leaving my car that if the process was not done correctly, this exact scenario would happen. Of course, his reply was "the part was defective like I told you, which is why this happened"...which was NOT the case. From that point on the short version is that I tried to explain everything to a supervisor, and he just blew me off. Every time I would try to start saying something, he would cut me off with his smug, dry, indifferent response of "You can either pay $150 and take the car as-is, or order a brand new part for $745 + the cost of labor for us to install it." At this point I was so mad that I just wanted to leave, so I went to pay, argued with the cashier for a few (they tried to charge tax on the diagnostic fee, which is a labor-only charge, which is illegal to charge tax on) and finally was able to leave. It was not until AFTER I paid that I was able to see my invoice, at which time I discovered that the tech wrote, "...informed the customer that his part had error codes but he INSISTED that I continue with the re-learn procedure, so I did as the customer wished and because the part had error codes the re-learn procedure fried the TCM and put the car in limp mode." This couldn't be ANY farther from the truth. I NEVER "insisted" that the tech continue with the reset. I simply gave him the part number (which he should have had already) and he told me was going to "look into it to get more info." Unbelievable. I'll never buy another CDJR/Mopar product again.

Kevin Reny Aug 15, 2018

Today has been the most horrible experience that I would have never imagined that would have happened to me in a dealer!!!! Let me start with my day I visited auto nation Chevrolet in Doral and was greeted amazingly the service there was great however the vehicle that I was interested in was in the dodge of pines so I had to wait for it to get transported from pines to Doral however as an excited new buyer I was anxious to see the vehicle already and was told that I can go to pines to see which is exactly what I did. From the moment I arrived I was not greeted a few sales men passed by us and did not ask if we needed help. I asked one and he looked at us and stated i am busy so we waited to see if we would find anybody to help us. Finally after 15 minutes of waiting a guy came and we explained to him the situation ( his name is Danny ) that we were coming from Doral to see the car and he said that he can sell to us! We explained that we had started the process already and that we wanted to see the car. He said ok and walked out supposedly to get the keys 20 minutes passed and he was no where to be found so we walked in an office and asked a guy if he k ew where danny was and he said that he will call him when he called him danny stated that he had an emergency however never told us anything just left us there waiting finally after another 20 mins he was there he walked us outside walked about 59mph leaving us behind instead of walking by our side and at least conversing maybe probing to find out what our needs were. Once we get to the car he was on a personal call stated that he did not have the right key and left never returned as we waited for about 30 minutes in 100 degree weather I asked a gentleman if he was able to help us which he did and finally we were able to see the car he told us that we had to go back in to leave the drivers license in order to test drive it so we went back in and spoke to jimmy Contreras sales manager which I must say that he has no customer service at all !!!! We were asking him what was wrong with danny and he stood up from his chair and said no what is wrong with you guys!! We paused for a second because not for a second did we understand why were being spoken to like that so we asked what was his problem and he stated that he has just gotten off the phone with the ones from Doral and that we should have said that we were buying the car over there from the begining and not wasted their time...( excuse us we did mention it from the moment we walked in ) if we did not why was he on the phone with them ??? So the case is that he stated that he was told that we had no income verification and that we can not get approved so I corrected him and made him aware that all documents were left with the finanace people and I walk outside to my car to show him the proof of the income even the tax return of this year which was 95k he probably saw us dressed normal looking like a normal working family and thinking that we were wasting there time!!! Which was not the case even showed him that they a lost a deal with 20 k down to give cash !!! Hard earned money !!!!! He was just so unprofessional and made us feel as if we did not deserve to be there and maybe should have gone to a junk yard to purchase a vehicle !!!!!! Never apologized and as a manager he should have never treated a customer in that way! This is the worst dealer and experience !!!! Unbelievable that they left us waiting because we were considered a waste of their time!!! I will escalate this further because i am sure that we are not the only ones that this has happened too !!!! ( this is on recording the sales manager telling us that we were wasting their time ) Current customer of auto nation Mercedes Benz but never again will I do business with them!

jasmine marie Jun 25, 2018

On December 28th 2017 my Dodge Journey broke down. I had it towed into the Service Center at the Dealerships where I bought it. I was told It was really busy and that the Technicians would look at it and let me know what the issue was. Later that day I got a call from the Service Rep and she told me that the problem was not covered by my warranty and that it would cost me about $850 with parts and labour. I said ok but then they told me the part was in Orlando and it would be there on Fri or Sat by the latest. So Saturday I get a call telling me the part that came in was the wrong part and that the part my car needed (heater hoses) was on backorder and its not them its the Supply Company and its for all the state of Florida. Then I was told they would do the recalls on my car and as soon as the part came in they would call me. They had my car for 3 weeks before I finally said enough! I want my car back but then the Service Rep said I got good news and bad news. The good news was that my recalls had been done and that the part had come in but the bad news was that the Technician said my engine was making a noise and that it wasn't a good idea for me to drive it after the work was performed, but that they should do a tear down to see what is wrong with the engine and that it would cost me another $700 to see what the issue was. I was like just put the part in and I will tow it out of there. But then I was told my car wouldn't be ready till Tues maybe Wed. I also reminded the Services Rep that my car was still under warranty but she told me they would still have to do a tear down on my engine to tell me if it was covered by the warranty. I said no to the tear down just replace the part and I'll tow my car out of there. So Tues come and goes and my car isn't ready Wednesday comes and I get a call from the Service Rep, she says the Technician who was installing the Heater Hoses was looking over my warranty and thinks whatever is wrong with my engine is covered but he has to have a Master Technician look at my car. I said ok how long will this take? Service Rep tells me its still really busy at the Service Center and that the Master Technician can look at it in a few days. Well those few days turned into an additional 2 and half weeks. I FINALLY got my car back. The warranty covered the engine but not the heater hoses that were backordered for 3 weeks. They charged me $777.98 for parts and labor that I later found out from another Car Mechanic, they would of had to remove those parts to get to the engine which by the way I had a blown head gasket. Also I had asked several times for a loaner or rental car but they never would get back to me or they would say as soon as a loaner came in they would see what they could do. But that never happened either. I paid $944.54 out of pocket for 6 weeks of car rental and then was told that Chrysler would reimburse me as long as I saved my receipts. That was not the case they only cover 1week of rental and they had my car for 6 weeks and lied about what really needed to be fixed so they could get some kind of payment from me. They never called with updateds I constantly had to call and find out where they were at with my car. I will NEVER bring any car I buy to this Service Center again! About 45mins after I finally got my car back the ABS Brake warning lights came on my dash. They supposedly worked on a recall for my ABS Brakes and now the warning light stays on and I called my Service Rep about it and she Never returned my call. I am done with that Service Center I will NEVER go there again and I tell everyone with a car problem Not to go there either!

Theresa Cacciacarne Jun 25, 2018

Terrible service every time I need something fixed on my truck. The service department either needs a major overhaul of the way they conduct their buisness or a new flock of employees because it does not run smoothly Horrible encounter 1: Kept hearing a ticking or clicking noise almost everytime i turned. Quiet enough if the radio was loud enough you wouldnt hear it, but noisy enough when radio was quiet that it was like Chinese water torture, and obviously something was wrong..... Took it to them still under warranty for them to find and fix whatever it was. This was during the renovations to the service building, everything was a little chaotic but I understood considering the temporary work space and changes. They called me later that day saying it was fixed. I showed up, got my truck. The MOMENT i turned out of the dealer i heard the damn click. Drove it right back in to them. Still dont know what they did with my truck all damn day without fixing the problem i brought it in for..... They sent a tech on a ride with me, HE even heard it. Had to leave it overnight and was fixed by the next day. Horrible encounter 2 : Recently had an exhaust leak diagnosed by my mechanic. Wasnt too bad so he said it didnt need to be fixed then. Since my factory warranty was up, i was holding off as long as possible. Did research and found that the exhaust leak is still covered under my powertrain warranty.... made an appointment in the morning to bring the truck in for service at 11:30. Get there on time. A little confusion from the service adviser explaining a diagnostic charge ( i realized then and there and admitted i was confused and didnt understand but now did that if it WASNT an exhaust leak they would charge me, understandable.).....leave the truck, never heard from them all day. Finally they call me in the afternoon to inform me that my truck sat there all fucking day without a single person even looking at it. WHY would a employee make a service appointment when the department is obviously too busy to even take on my truck. 1 day of my life gone without having my vehicle due to terrible customer service. I asked to speak to a manager, they were busy apparently and told them I wanted a call from a manager before closing.............. Sat around all morning waiting to hear from them. No service rep called, no manager called. Called them myself around 11 to get an update on the vehicle. i was told "they were working on it". Dont know if I can trust that line anymore.... Service rep calls me back says the tech located the leak and was working on it, it will be done by the end of the day. I asked roughly what time so I could try and schedule my ride out there to retrieve my truck " 6:30" she says, the damn place closes at 7, a lot of help there...... They call me back a couple hours later and inform me that They repaired the leak on the passenger side, but also found there was a leak on the driver side. they wont have the driver side part till tomorrow so now day 2 wasted with my vehicle there. So their tech only looked at 1 side. From my own personal research, the Rams have this problem VERY often. Why didnt their own employee do a full inspection of all the exhaust to make sure???... I tell the woman on the phone i am extremely frustrated because this will make it 3 days im without my vehicle. They wouldnt give me a loaner. Ask to speak to a manager. Apparently theyve been in a meeting "all morning" and the other manager isnt even in today... So youre telling my the ONLY manager on site has been in a meeting for what, maybe 5 hours straight? thats not good buisness practice. I have HAD it dealing with this dealership. I can promise when its time for a new truck they will NEVER get my buisness again after these experiences. I will happily go spend money over at university dodge where hopefully their customer service department is run properly

Brian Walsh Aug 15, 2017

Escojan otro lugar no lleve su vehículo a este Dealer, fue horrible mi experiencia , luego de esperar por 4 horas y de darme un precio me dijeron que no encontraban el problema de mi carro . Yo lo había llevado por un temblor en el guía. Me dijeron que habían encontrado que el radiador estaba roto que eso me salía por $850 . Y le pregunto : y el temblor que tiene a que se debe? Me dijo que no sabían aun que necesitaban más tiempo y que el precio original que me dieron aparte de lo del radiador los $850 aumentaría pues había que invertir más tiempo en saber que tenía mi carro. Le dije al representante de servicios que no era ninguna estupida para que ellos me estuvieran entreteniendo y aumentado el precio y no dar con el problema de mi vehículo Me dijo que es que yo no sabía de mecánica y por eso no entendía porque el cambio de precio y le dije no entiendo de mecánica pero entiendo cómo trabajan los dealers . En particular ese señor que me atendió quería pasárse de listo pero el creyó que yo era alguna tonta y se equivoco .😡😡 Choose another place do not take your vehicle to this Dealer, it was horrible my experience, after waiting for 4 hours and to give me a price I was told that they did not find the problem of my car. I had taken him by a tremor in the guide. I was told that they had found that the radiator was broken that would come out for $850. And I ask him: and the trembling he has to be due? He told me that they did not even know they needed more time and that the original price they gave me apart from the radiator $850 would increase because I had to invest more time in knowing that I had my car. I told the service representative that it was not stupid for them to be entertaining me and increase the price and not give the problem of my vehicle He said that is that I did not know about mechanics and that is why I did not understand because the price change And I said I do not understand mechanics but I understand how dealers work. In particular, this gentleman who took care of me wanted to be smart, but he thought I was some fool and he was wrong.

Carmen Rosa Zorrilla Aug 8, 2017

I came in on a Friday morning to purchase my car thinking I was going to have to come back to have the towing hitch installed. I was told that if I wanted to borrow a loaner I could come back later in the day to pick up the car with the hitch on. Great I said!... Come 4pm, I show up and the Sales guy said my car was next to get done but to go home and he would call me when it was ready. Since it was Friday I decided to wait which was a waist of time. Why? Because the service department closed at 5 and there was no way my car would have been ready. So I left. Saturday morning I texted the sales person at 11am and 12 and got no response. I called and spoke with the manager at 12:45 and he said they would get right back to me. The sales person called me at 2:45 to let me know my car was ready and offered to drop it off. An hour and a half later he had not left yet so I had to cancel since he would not make it before 5pm and I had other things to do on a Saturday than wait around all day. So he said it would be ready for me to pick up Sunday anytime. I got there at 5pm. The sales manager handed me the keys, didn't ask me anything and said I was ready to go. Didn't walk through the car with me, didn't check to make sure nothing was missing or cared to ask why I looked annoyed. To add pain to injury, there were wires hanging down next to the muffler. When I told them and it was checked, it turned out the break system was not reconnected or something along those lines so I had to wait a little longer. After it was repaired I was told I had to come back again to update the software and that will take another hour. As I was being told that by the service man, the manager walked away like he didn't care. Lastly, since nobody checked the car before I left, the key lock holder was left in the back of the car and someone was nice enough to leave me their garbage on the pasanger door handle. Now the sales Person called me to schedule the software update and I would rather pay another dealership to update it than go back.

mbw2777 Oct 4, 2016

It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sales person at the time we took possession of our NEW Jeep Grand Cherokee. We explained our concern about our vehicle Transmission; and were told that his Technician was attending a Seminar that week and that they following week this person was going to be catching up to make the appointment for February 15. I called the appointment desk and set my appointment for 8:30AM; upon my arrival I met with Gino (my advisor) and was told; not sure if we can take your car, as we about 24 cars in for transmission. I reminded Gino that I had waited for 2 weeks and that at least I wanted to have my vehicle diagnosed; finally he spoke to the Service Manager and told me that he was going to accept my vehicle. So I asked; how long will it take for you to diagnose my vehicle; “probably late this afternoon”. I told Gino that I work for a living and that I wouldn’t mind to wait 2 or 3 hours as I had my laptop with me and could work while I waited; anyhow, I had to go and discuss the issue with Bill the Service Manager. Finally I was offered a rental car. I tried calling/texting/e-mail both Gino and/or Bill that Monday afternoon to understand the status of my vehicle; and what a disappointing experience; none responded my e-mail or text. I was not able to leave a message because both mailboxes were full. The next morning it was time to contact Autonations Executive office – Kimberly listened to my concerns; apologized and call me back and told me that the GM from Autonations Jeep was going to call me. Within the hour I received a call from Mr. Cill who told me that he was stepping in and between Mr. Cil and Mr. Amaro my car was diagnosed on Tuesday; only needed updates and they were done and I picked up my car on Wednesday morning. My rough start had a pleasant ending and I will go back to this dealer for service and hopefully next time things will be under control. R Jacomino - Miami FL

R Jacomino Feb 26, 2016

I want to relate a recent experience I had trying to get my Chrysler Sebring repaired. I initially took it to my local dealer whom I had originally bought the car from new. In the ensuing 7 years he has gotten all of my service business which amounts to quite a bit of money. I ran into a problem with my car recently and of course brought it back to my normal dealer, they kept the car and I got a call from them several hours later telling me that they needed to replace a simple part but it was going to cost me over $1,000, I asked will that fix the problem I was told it might not so additional work and parts may be required. First of all it was just a plastic piece of trim and I was in no position to come up with that kind of money especially since it was open ended as to the final cost. I questioned the cost and the part with the dealer and there attitude was basically confrontational, there were no customer service skills at all. I felt as though I was being RIPPED OFF after all my years of loyalty. I told them I couldn’t afford that and not to do anything. I then did some research online about other Chrysler dealers. After reading many reviews I decided to contact AutoNation Chrysler in Pembroke Pines even though they are about 35 miles away because I saw that the General Manager seemed available and very involved in customer service. AN EXAMPLE OF EXCELLENCE I left a voice mail for the General Manager, Yuri Cil and really didn’t expect him to personally call me back. I have tried talking to the GM at my dealer for years unsuccessfully as he deems talking to a customer beneath him. Much to my great surprise a few hours later I actually received a phone call from Yuri, I explained the issue and problem and he actually listened asked question, interacted with me and I felt like he genuinely cared about me as a person, a customer and my issue. He told me that he would personally meet me at the dealership, introduce me to his best technician for the job and personally oversea ever aspect. So I made an appointment with him and drove the 35 miles to his dealership AutoNation Chrysler of Pembroke Pines. I went into their beautiful showroom and asked for Yuri and he actually came out and warmly greeted me. I felt that he really cared about me as a person and a valued customer. He then personally took me to service department and had his top technician German come and look at the problem with him and then told them to get the car in the shop and find out what is wrong and give me an estimate. Since I needed to leave the car he arranged for me to get a rental car at no cost to me and assured me that they would be calling me with what they found. Yuri and everybody I had contact with at the dealership was so friendly and positive and wanted to help in any manner that they could. The next day Jose’ the service writer called and told me what German had found and what it would cost. I couldn’t believe what he was telling me: for the same part that my dealer wanted over $1,000 plus Yuri’s staff said they would order the part, have it in that next day and the total would be UNDER $400. I could not believe there honesty, integrity and incredible customer service. I picked up my car the next day and it was all repaired, problem solved for a stunning $375. I have never had such a positive experience with any car dealer nor their staff: from the front desk to the man who parks the cars you can clearly see Yuri’s culture permeates the entire dealership. Kudos Yuri Cil to you and your staff!! I can’t recommend them highly enough, try them and you will walk away amazed as I was. This is a place where old time values of customer service still exists and with a smile. I will never go anywhere else for service from now on and when it is time to buy a new car they will be the first on my list.

Ken May 18, 2015

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We just purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Elise McMahon Apr 4, 2015

My husband and I went in for an oil change on our 2010 Dodge Charger, which by the way is where we have all of our work done, and were greeted immediately by the pleasant ready to work service team. Although it looked very busy my car was taken in -in relatively good timing. The waiting area is pretty small for the service dept. area but it offers a few seats, coffee, tv, and restrooms- more than that place that changes oil on your local corner. While we waited we walked through the used car lot and greeted by another employee who advised us the sales team would be in shortly. We sat in the sales lobby area as we waited, which is big offering tv, a small cafe type food sales bar, kids area, and soda machine. Moments later the sales manager came in and told us Noel Amaro will be right with us. We waited another 10 minutes until the manager came by again this time with Noel. (We were there very early) Noel showed us a used SUV and their best selling vehicle both which suited our needs -not that we were shopping to buy. Then Noel happened upon a 2014 Dodge Durango that he and the finance dept. MADE fit our budget. We left the vehicle there as we needed to get a few things together. My husband didn't get back to the dealership until 8:57 pm (they close at 9 and Noel was off since 6). The manager called Noel who came back within 5 mins and my husband came home with the vehicle by 9:30 pm with the deal that was put in place earlier that morning. I may as well mention that deal is beyond belief and I couldn't be happier, unless we hit the lotto too. Noel is truly the greatest. He is personable, honest (his appearance looks honest as well), well groomed, straight forward, and polite. He did not force the sale or any vehicle on us, was patient as we decided whether or not to purchase (seeing as we went in for an oil change) and very dedicated to customer service and his job. I would highly recommend this dealership to anyone, and if your buying look for Noel Amaro.

D & V Hanna Feb 22, 2015

Tomorrow will be 3 weeks since I took in my 2013 Dodge Dart which was making a noise in the front end. I have not received 1 call from my Service Advisor (that term is a joke). What's even worse is I took the car in for the problem September 17, and only after I called 4 times and left 3 messages did I get the service advisor who claimed he did not have any messages from me. Then after he checks calls me back to tell me the mechanics had left and the car sat there all day. After I complained he tells me let me check to see what can be done, and proceeds to tell me the car needs an oil change for the noise. So after dropping the car off at 8 am and waiting all day for a call, I show up at Maroone (sorry Auto Nation, same monkey different clothing) at 530 pm to wait on the oil change which took over an hour and guess what? Car still making the noise. Service advisor tells me you have to bring the car back. A week later I bring the car back, I get a different service advisor (one who was bitching about corporate being on premises), and I go thru the whole explaining of the problem again, They give me a rental and say should be a few days, 4 days later not a call from them, I go in person on a Sunday and make sure that a message is left for the advisor, yup nothing. 3 days later I go in person on my lunch hour. Advisor is at his desk bs'ing with a fellow employee, when I ask what is status of my car he tells me he's at lunch and has to call me back. Well that didn't sit well with me as I too was at my lunch hour. 2 hours later I get my 1 and only call, he tells me its a problem with the Dart and the parts are on back order, but they will have the parts by Saturday (October 4). On October 8 I go again to find out what's going on, my Service advisor is not in, I ask the advisor who is can she tell me what's wrong with the car, she says they don't know, I leave another message for my advisor to please call me. It is now October 14 I have no call back or any idea when and if I'm getting my car back. its incredible the lack of service, no one can look in the computer to say this is what's wrong with the car. I was apprehensive of using Auto Nation because of past experiences with Maroone, same DNA. I understand sometimes repairs take time, but a phone call at least every few days to say hey this is what's going on is not too much to ask for.

Robert Tacher Oct 14, 2014

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