Great service!

There were oil stains left in the front passenger seat. Two large stains.

I wish I could give this location more stars, as you can read from my previous review of another service location the bar was set really low and the expectations were grim since I was told that this was a state wide issue. Well … they were wrong! Let me start by being greeted by a manager as soon as we pull in (btw not just me it was all patrons pulling up) extremely pleasant and welcoming everyone to the establishment. I was then introduced to my service advisor named Juan Pablo who thoroughly impressed me with his polite, kind demeanor and professionalism. His knowledge and communication skills set him apart. The car was seen, diagnosed, fixed in a timely manner and every step of the way was communicated without me calling for information. Having previously owned 3 BMWs I missed the level of service they provided until I met Juan Pablo at Autonation. He provides us (2 vehicles) with 5 star service. I honestly cannot say enough positive things about this young man, he embodies and represents the brand well.

Where to start with the service department here. Rough experience, they always seem to be short staffed and behind when it comes to customer experience. Legit you put your name down on a list. Not a virtual list but like a clipboard and paper list. Unfortunately this is the closest dealer to me.they don’t have a quick lube advisor or tech like most dealers which a proven time saver. I took my 2019 Ram in for an oil synthetic change which cost me over $150 they even charge you to top off washer fluid (which I didn’t need cause I refilled it 2days before my visit) the Service Rep lack basic customer service skills she was very dry and inmemorable. Honestly go in with super low expectations that way you’re not In shock. What’s crazy is that I bought my sons car there and had a great experience with Vyron the saleman and Grace the finance manager. Don’t know if they will read this review but they need to revamp that service drive completely.

Great Experience!

Worst service department I have EVER dealt with kristen the service advisor is quite frank no good use at all . If you want to reach the service department make sure to clear atleast 2 hours of your day as no one will pick up . They misdiagnosed my car 3 times first it was the auxiliary battery , the engine , and then somehow it was just a simple fuse . The process took 40 days . If you want to purchase from autonation , don’t .

Good experience! They treat me honestly

Avoid this Mopar, they are too much busy. Booked online appointment, and waited few days. Arrived at time and they said me: for AC diagnostic needs a few days, because we’re busy. Why you guys confirm online appointments, if you busy!? It’s not respectable for Mopar customers. 👎🏼 Keep this warning on your website, guys

Stanton was great to work with. Easy transaction without the usual dealer drama. A+

If you looking for a new vehicle please contact Bobbie Ellis, he’s a true salesman and life coach. Thanks again Sir

Beaucoup de choix

Best place I’ve ever bought a car and saved 16k in fees

A really great dealership that makes you feel welcome, and gets you everything you need. Well maintained vehicles, friendly staff, and an overall stress free purchase. This is the second time we've purchased from them, and Andre really came through both times. Would definitely recommend.

Been here multiple times for both our Jeeps and the service advisors are all very friendly. Juan kept me updated with my vehicles progress and worked with my busy schedule to get my vehicle in for service. Definitely recommend using them!

Andre and Stan were great with the process of ordering my Charger. I’m so happy with the outcome. Grace in financing was amazing to work with as well.

Helpful service. Nice people

I have used autonation as the service center for my mopars ( Challengers) since I bought them. I always been treated like family. Matt, Shakira, Jesus, Beatriz, Rafael and Richard will make you feel like you are part of their team and your needs are their only priority.

My second time, so far so good.

Let me start this with Ms. Saponara was very patient, supportive and responsive. I TRUSTED her throughout the process. Things went normal during the ordering process - actually, they went splendidly. Issues did not arise until time to pick up. IT - unbeknownst to her IT had updated her computer, which required her to run away the dealership using multiple other terminals, which made the simple process much more time consuming. Two days after taking possession, I was notified the PDI Mechanic did not install a part. This required me to bring it back to the dealership to have the part installed. While installing it I had an opportunity to look at the instructions and noticed he had installed it backwards. I pointed it out to him, and his response was "If you want it that way, I can change it." He then looked at me and waited for guidance. I told him this was his job and his specialty, but I would feel more comfortable if it was done in accordance with the instructions. My summation - I would come back to buy another car but only from Kim because I trust her. I do NOT want to bring my car here for repairs - I do not trust them. If I was able to see this mistake at my limited skill level what other issues have, and will, occur that went unnoticed? Update - May 9 at 9:51am. I called and asked to speak with the GM, per their response. I spoke with Armando, from Internet Sales. He stated that was an automated response and that no one wanted to speak with me.

I went to do an oil change for my Jeep that we have pre-paid, the service advisor Kristen Gomes under the heavy customer complains because they could not do any oil changes they were out of Mopar oil filters, Ms Gomes kept control and was very professional and explained to me what to do. I went out on my own and found the oil filter at the Jiffy Lub and brought it to here and put my Jeep to the rotation on the meet time I came back with the filter. She kept me calm an gave me the right advise. She did excellent the process of my paperwork and took care other customers at the same time. She never lost focus of what was going on around her. The other advisor Matt Luetjen was full of excuses and tap dancing on the issues of others customer complains.... Ms Gomes save my day...Thanks!!!

My experience with AutoNation Pembroke Pines was wonderful, especially for the service we had with Ronnie. He is always very caring and effective with me and my husband. I'm very satisfied with my new car and I can't imagine doing it at another dealership and with someone other than him. Thank you! Rafaela and Kiko.

Just got my grand Cherokee for auto nation an I’m in love with it 🔥🔥

Purchased a new Jeep. They are the only Jeep dealer (out of 4 I talked to) that isn't charging a premium above MSRP. They did everything they said they would do on price and gave me a very fair (I had an offer from Carmax,so I knew market that I didn't even share with them) price on the trade. Very positive experience.

I have now nought 4 jeeps from Stan M and nothing but awesome customer service. Highly recommend for your car needs!!

The staff was friendly, I brought the truck in for maintenance, a recall, an a lose hood issue. I also asked for information on the rate of the DEF. I had made an appointment a week before and was advised that they would be able to work on the truck. I dropped off the truck at 8 am and called to get a status at 4pm they stated that all they could get done was the oil and fuel filter only, but held on to the truck all day. My issue was they changed the oil but did not reset the car oil meter had to go back to get it done, Now I am unsure if they change the oil. also they stated on the Ram APP that the truck was washed and cleaned but it was not. No one there had any info on the rate of DEF on my truck unbelievable, I found the info on line. Not very good service.

Great customer services

Matthew was very pleasant, friendly, and professional. Service was completed well and within a very reasonable time.

My experience was special. I purchased my Dodge on line, and the dealership delivered my vehicle to me. During these times where no one has inventory Autonation saved me a lot of time. Best of all. I'm very happy with my Dodge.

Charged me for oil change and never changed it!! Liars! Told me the car would be ready the next days. I told them I need my truck for the trip. Waited additional day without Matthew the service guy even bothering to update me. Nobody ever picks up the phone at service. I purchased my truck at this place and always service it here. But now they are not trustworthy any more!!!

Oh where do i begin. So my 2017 Jeep (59000 miles) was overheating. Brought it in and was told it was the water pump. Ok no problem. 2 weeks on backorder but ok i understand that. Get it back and drive it for 2 weeks. March 25th it overheats. I bring it back in and they say they will look at it. 3 WEEKS 21 days 504 hours they hold the car for only a coolant flush (which they should have done when they replaced the water pump last time) and they say its all good. No problems they tested EVERYTHING. 1 week later i bring it back for overheating again. I am shown that the new water pump they put in was actually damaged and was leaking from there the entire time since they replaced it. Was told they are changing vendors from that pump because many come faulty direct from production. Oh, and also during that time they only covered 5 days or car rentals even tho it was them that installed a damaged item. Only know how much my car is damaged because of the overheating. Look, i understand that companies are short handed and there are a million cars that need to be worked on. My true complaint is the fact that 1. They shouldve covered my rental for the entire time because it was a faulty pump they put in. 2. They should have expedited my car because it was already there for 2 weeks and they didnt fix it. (Put a faulty pump in) Mind you the customer service from the people there were not bad. They were helpful and nice. Just thought they shouldve moved my car up the queue because they already had it for an extended period of time.

Thank you Shakira and Pierre for taking great care of my Jeep Gladiator. My baby got and oil change and a tire rotation but they also checked him out from front to back. See ya in the next 8,000.

I have always wanted to be a Jeep owner, and did not believe it to be possible until yesterday. I walked into the dealership knowing exactly what I wanted --- a Jeep Renegade that would get me through my 20s as I start my professional journey post-graduation. I did not anticipate driving away in a dark grey Edy-mobile, and yet I did! Mr. Araujo, my salesperson, was incredibly patient as I was a young first time buyer and he was able to meet my budget needs. I had a lot of questions! Initially, my car was not in the lot, but Mr.Araujo located one at a sister dealership and brought it over to me. He assured me that anything is possible, and was just as excited as I was to obtain my first car without a co-signer. Thank you, Autonation, for your service <3

Service Adviser Daryl Jones is the best! 100% honest & actually cared about resolving the problem and did! Great communication & updates too! Thanks again Daryl *Updated - 4/26/22: Once again took the Jeep in for service, Daryl delivered excellent customer service as always! Thanks again Daryl, you’re the best!

I buy a beautiful Dodge Charger the service was wonderful everything was very easy I think everybody should buy in this dealer

My service tech was very helpful . Juan went above and beyond

The service was wonderful; everyone was very attentive!

I dealt with this very nice sales manager Stan . Very friendly , professional . If you want to buy a new vehicle go ask for him . Good people . Great service.

Attentive service advisors quickly checked in my car. Took longer than precovid times to diagnose the issues but they found and fixed them all. Nice facilities with shuttle service. My overall experience was satisfactory.

Great people and deal. I worked with Stan Morton on the phone and he gave me a much greater deal than what I could get with closer dealerships. We worked out the price for my trade and cost of my new vehicle easily with phone calls and text messages. I drove almost 2 hours to get there and everything went smooth. I was in and out in 45 minutes for my 2 hour ride home. Thanks Stan, you're the best!!

I had the best experience. Salesman Stan was the man and the GM George is over the top nice. I had to order a Jeep and when it came it was so nice and everything was right. Thanks

While the experience wasn’t horrible, it was not great either. Called to ask if I could drop a truck off for service and no one could answer the phone after multiple attempts so I decided to drop the vehicle off at 8 am. They were pretty quick and friendly and received a quote. I come the following day at 8 and took 45 minutes to pick up the truck while there were only 2 people in front of me. The service staff is overwhelmed at the moment and understandable. When I received the bill for the oil change, there was a 2.99 charge for windshield washer concentrate. Funny how I filled up my washer fluid prior to coming in because I used rainx fluid so they would fill it but I’m still charged $3 for it. That is the stuff that drives people nuts

I was In & Out… less than a hour. Sebastian was very helpful. And Russo in finance also was very helpful with all the paper work fast and with my Hard Tag!!! Dealership was calm & clean.

UNHAPPY... My husband usually takes my Jeep in for service but this time I did. We had a prepaid oil change plan and the tech stated that we ALSO had an alignment plan. She didn't say scheduled maintenance or ask if we needed or wanted one, just that we had the plan. Since we had the prepaid plan for oil change and it was similar language and within the same discussion, I fell for the trick and accepted the alignment. Very sneaky and misleading led to a surprising and disappointing $200 bill when my Jeep with only 20k miles was done. Lesson learned...

Kim Saponara was the best salesperson ever. She was professional, honest and wonderful. I would recommend her to anyone looking to buy Jeep.

Awesome experience super quick.

We had a great experience on the purchase of our new vehicle, but I can't say the same about the service department. With only 1 diesel mechanic, it was at least a week before the truck could be seen.

Good service, and inventory

Horrible customer service and rude employees…..

New car purchase was a good experience. Stanton Morton will help you find what you want and made the expetience pleasant.

3 points 5 Stars ***** 1.Receptionist Monica, amazing customer service and attentive from first point of contact and remembered me when I called back to sort a few things out. 2. Salesman Dexter, very professional and accommodating, although sales mgr did throw a fastball to brush me back with low ball offer on my trade in, they quickly relented when I balked and we made an amicable deal, just doing his job. 3. Finance Manager, Grace best experience I have ever had with a car dealer finance person and trust me I'm a guy that has bought over 100 vehicles of all types, price points and brands, Grace was not pushy and expedited transaction very quickly. Big Kudos to entire team at Autonation Dodge in Pembroke Pines, Very happy with My E550 twin turbo Cabriolet!! Robert Ent.

Great experience!

Worst experience ever. I took my car for the Ac to be repaired and it sat there for one week and half before they even touched it. I had to go in person to find out why my car was taking so long because no one would bother to call me and when I would leave messages no one would call me back. Finally after two weeks at being at the dealership my car was ready. This service department is the worse no one knows what they are doing. Go anywhere other than here.

Had my vehicle for three days on the third day I called for an update was told vehicle was done I asked why I wasn't called and I was told my advisor was off for the day. I also advised my agent the rear mirror need to be replaced ( still under original warranty) wasn't noted in the paperwork ; therefore, wasn't replaced. This dealer needs to approve their communications when you call good luck getting some to answer the phone at service, Text and Chat options do not work either.

Excelente atención en este Dealer, y el señor José Bernard lo recomiendo para cualquier tipo de vehículo que esté buscando en este Dealer

The team at Autonation in Pembroke Pines made me feel like family! They took care of exactly what I needed and even a few things I wasn’t aware of (minor recalls). I got my car back and it was as clean as the day we bought it! Thanks so much guys, we’ll see you again soon!

I made an appointment for my check engine light. Making appointment was a breeze. I show up at my time made contact with advisor which was great, very nice and informative. This is where it goes down hill. I find out making an appointment means nothing. Usually when you make an appointment anywhere else this is when you will be seen. I was advised by the advisor that the techs will diagnose the light when they get to it ,not in an hour or two but in a few days possibly. I brought the truck in on Thrusday at 745am and finally got it back around 530 pm on following Monday. The light came on for just a software update which should not take four days to do. I would understand if they were putting a new engine in or other major repair. If I could rate just the advisors working there it would be 5 stars. Dropping off and picking up was a breeze and they were nice and pleasant as can be. Something needs to be done behind the scenes for honoring appointments or just do away with them.

Selling my vehicle to AutoNation was so easy and hassle free it is almost unbelievable. Everyone that dealt with me exercised maximum courtesy and professionalism. Anthony Santos negotiated for me to get the highest value for my suv. I would not hesitate to do business again with this dealership. AutoNation in Pembroke Pines has my highest recommendation to anyone in the market for a vehicle, or selling one.

Service good

This was my first visit at the dealership and and hopefully the last, even though it's the closest. I own a Dodge and a Jeep and came in for regular maintenance: oil change, tire rotation and engine filter change. Once I got my vehicle back, tires were not rotated. I have a rim rash and knew that immediately (was on the same axle and side). Even though they denied it, did get the rotation done after all. Service is extremely slow, I was there for over 2.5 hours. Two days later low windshield washer light came on and I payed for that too. Most dealerships run vehicles through the car wash, but not at this location. Good news, engine filter looks new, hopefully they changed the oil. All of this for $238.15!!! Not good for business to say the least.

I bought my Jeep through Auto Nation on Pines and 136 ave. I had my oil changed few days ago, Matthew Luetjen was my service advisor he got me in and out as quick as possible also tried to help with a small issue that I had questions about on rotating my tires.

Matt took good care of my Grand Cherokee.

One of the best experiences I've had at a dealership. My salesman Andre made the whole process go by smoothly. Definitely someone you'd want to buy a car from!

Great place .

Excellent Beatriz at Service is far awesome

Jose Bernard sales associate gave us great customer services

Factory ordered a truck in July. Delayed due to part shortages but got the deal and truck as expected. Glen and Carlos Galo treated me very well. They even honored the deal after manufacturer wanted to upcharge me. Got my dream truck at a great price and I couldn't be happier. Big thank you to those guys.

Big thank you to Carlos Galo and Glenn for giving me a great deal on my dream truck.

Great service

Great and efficient staff and mechanics.

Great service. They did two recalls plus oil service in about 4 hours. Shakira was really helpful and nice.

great service. thank you again guys

Excellent service, you need to ask Bob Elias is the best. The people over there make you feel like family.

We ordered our car; came early than expected ;) the process was stress free and pleasant. Roy Escobar our sales advisor made it extremely easy for us. He was very thorough and knowledgeable. Thank Roy for your outstanding service!

Excellent Service and transparency, which was really appreciated after facing the lack of professionalism of dealers in the area that prioritize the "sell of the day" vs the customer needs. Roy was amazing supporting us during the whole process: showing the different models, explaining differences, helping to build different options and compare prices understanding the impact of any extra or change. With total transparency on any cost and honest feedback on everything we asked. Luis in finance was extremely helpful and made the process easy and relaxing. I don't comment normally, but after such gratifying experience felt AutoNation deserved 5 stars.

I have been doing business with Autonation for over 20 yrs. I went through a couple of car changes, but I will never change dealership. As a single woman, this is the only place I feel they are not trying to sell me that I don't need to make up things my car doesn't need. Actually, they go beyond with their service! They are very fair and respectful. And when it comes to get a new car, every single time , I feel its about what's ​better for me, what I want, what I like, and always work with me to make it possible. They always go the extra mile for their clients. I would never go to any other dealership

Absolutely the worst experience with service that you can possibly have.... The girls that work in service including the manager are absolutely irresponsible and super rude. I left my car the day before Because that's what they told me to do and come noon the next day They didn't even know that the car was registered there.... But the worst part was was customer service... I hate to complain but I could not help myself... Is absolutely poor service. Yesterday there wasn't even anyone in service that would talk to me and I was there for an hour and they were laughing and hanging out. I would never recommend anyone going to this location. Should have gone to the autonation Dodge in Pembroke Pines Is earlier.

excellent service

I've been coming here for several years now, mostly to parts and service. You can always count on someone willing to help you. AAA+++

Went to drop off my car and told me three days before they can’t even look at it ridiculous ask to see if I can get a rental they told me they can’t until they look at it so I have to stay without a car for three days plus when my car is brand new less than 1000 miles on it on a brand new hellcat redeye and that’s how they treat you when you waste out of a money with them

I have gone in twice now to buy a new Jeep. No one acknowledged me or my husband either time. Just walk the lot and back bought from Hollywood Jeep because they actually speak to people!

I enjoy getting my car serviced at AutoNation on Pembroke Pines, the customers service is 5 star.

Realmente estoy sorprendida, pues tengo experiencia con varios dealer Autonation y este es de lo peor para el buen trato con los clientes..

Our sales rep Carlos was super helpful and courteous. The finance officer Grace was superb ! Got us a great deal. Thank you all

Horrible service/experience, I arrived before 9am for a quick oil change, and left at 11:50am, it took nearly 3 hours for express oil change..... I will never go back to that dealer. I had bad experience there in the past, and went again to see if they changed, but still the same or worst.

PLEASE DO NOT LEAVE YOUR CAR HERE TO BE SERVICED . 3 MONTHS AFTER PURCHASING MY VEHICLE FROM THIS DEALERSHIP MY TRUCK HAD THE CHANGE OIL LIGHT ON THE DASHBOARD. AFTER COMING IN FOR A ROUTINE OIL CHANGE I GET HOME TO SEE OIL LEAKING FROM MY TRUCK, I WAS INSTRUCTED TO BRING MY TRUCK IN THE FOLLOWING MONDAY. ITS BEEN 2 WEEKS NO UPDATE, NO NEW INFORMATION JUST THE SAME “ITS BEING DIAGNOSED” AFTER THE FIRST WEEK THEY STOP RESPONDING TO EMAILS, TEXT MESSAGES AND THEY NEVER RETURN CALLS. THIS DEALERSHIP CONDUCTS A VERY UNPROFESSIONAL BUSINESS. I WOULD NOT RECOMMEND IT, YOUR BETTER OFF SERVICING YOUR VEHICLE AT A MOM AND POP SHOP.

Fernando Contreras helped me get the car of my dream! We ordered it exactly how I wanted it and Fernando kept me updated along the way. He was easy to reach and to talk to which made the process so much easier! We all know ordering a car takes some time but WOW when he called me and told me “your car is here” it was worth all the wait. It took about 2 months to get to the dealer but it was EXACTLY what I ordered and wanted! Make sure to talk to Fernando when purchasing a vehicle at this dealer! He was great help and was trustworthy which is hard to find in dealers nowadays!

During these time of marked up prices, Autonation is the surefire company you should be purchasing from. After months of looking, AutoNation is the only location in Miami and Broward Area that did not have markup over MSRP. Jeep Pembroke Pines is a part of that auto group. They worked well with us, including on helping us get our desired financing. Grace was amazing with her patience to get the deal done! We did have a little issue with floor mats in short supply, but they were willing to go out of there way to assist with that too!!! Once Again, NO MARKUPS!!!! AMAZING in this market!

Great service

Mr Vyron Ollivierre was amazing, he guide me trough all the process. He was quick to answer to any of my questions, and at the end I was very happy with the truck and the deal that i got from Auto Nation. I will definitely come back for another vehicle.

With the help of Andre, Armando, and Grace I got put in a brand new jeep! They made the process very easy, best experience I’ve ever had at a dealership!

I've been here several times and this by far has to be the best customer service experience I've had to date. Matt's energy was contagious, very honest with what needed to be done and very appreciative of having me in for service (that is UNHEARD of). He is clearly the stand out in this department and look forward to having this professional as my go-to adviser each time. *UPDATE 02/02/2022 Again, I don’t have enough words that can describe the importance of individuals such as Matt and Daryl(Service Mgr). I had my Dodge Challenger in for service for a couple of days, and of course, that alone is frustrating in addition to having a hefty repair bill to worry about. What these two professionals did to help ME is underrated, and they themselves don’t know how significant their help was. So with this review, I say THANK YOU Matt and Daryl for what you did, and I hope that leaving this review can help others in understanding that this industry has it’s bad apples, BUT THESE 2 GENTLEMEN HERE ARE AN EXCEPTION! GOD bless-

I have NEVER had an experience like I did at this Auto Nation. The whole team was so graceful and sweet. I literally WALKED OUT of another dealer because they were not transparent with me and just plain sharks. Galo and Grace were so great to us and so patient. We left with our new family car in just a couple hours. I HIGHLY recommend this dealer. Just great customer service all around.

Very friendly and fast service. I am very happy with Matthew and the speed that they accomplished the repairs and service.

BEWARE!!!!! …Very unprofessional!! Grace was dealing with my refund on my warranty and never called me back , I have sent emails and left voice mails and she continue to forward me to her voicemail, I was even told by the operator that she told Grace she was going to connect me through AND SHE STILL FOWARD ME TO HER VOICEMAIL !!!! . Here it is 3 months and still no refund!!.. I also spoke to the manager in finance and he given me the run around as well …. They lie lie lie about calling you back and working on my refund like that’s they money . I hate I have to even give them a one ⭐️ They very unprofessional!! It’s my money and they won’t give it back when I’m entitled to my refund. I won’t recommend anyone get a car from here because once they got your money nothing else matters to them !!

It pains me to give this this to this particular dealership as I had intended on strictly doing business with them as they are where I purchased the car, However due to their service department and their inconvenience and only providing a shuttle service, which is by no means convenient in any way I I would highly recommend you never take your vehicle to this location. The fact they expect a person to be inconvenience, While still using their place of business is despicable.

Son los mejores en servicio y atención y los mejores precio lo recomiendo

Great crews, also with a shuttle service

Customer Adviser Matt was very knowledeqble at explaining the different oil service plans etc. The oil changing department did a good job changing the oil/filter and rotating the tires. The dealer however was out of the oil change reminder stickers that attaches to the windshield. Only reason why AutoNation service received 4 and not 5 stars.

Excellent service

Horrible service. I have a Jeep Grand Cherokee Laredo. I Took my car in because the auto shut off is not working and has not been working for almost 2 years. My car is a lease and almost coming to an end so I wanted to make sure everything is working before i return it. I dropped off my car at 7am on a Wed and they returned it to me the next day at 5pm saying the problem was resolved. Well, it is NOT resolved. It is still saying the function is not ready because the battery is charging. I mentioned this to the “service advisor” when i dropped off my car and obviously she did not pay attention or just didn’t care. Before i left the dealer, i called her and told her it was still not working and she just suggested i take it to another dealer for a diagnosis. HORRIBLE. If you can, take your car to another dealer or mechanic.

I was absolutely appalled at the service we received at this dealership . I left messages for Jesus Martinez and never got the courtesy of a single call back . His voice mail is not even set up with his own name ?? So I had to call back 3 times just to make sure I had the right person ? The service Dept closed an hour early and never informed us so my daughter had to pay for an Uber to get to college and work the following day ? Once I got a call that the car was ready she Ubered over to the dealership and they told her it was not done , then they couldn’t find it ?? Crazy . As a father I expected them to treat my 17 yr old daughter well . They made it an absolutely terrible experience and we will never return . We were treated amazing over in Naples but maybe that’s how they run their dealerships over here ? Total embarrassment to Chrysler .

Mi gente este lugar no se merece ni una estrella, el peor servicio al cliente nos pasamos mas de dos horas esperando que nos evaluaran nuetro vehiculo y toda la experiencia fue una mentira tras otra de parte de un vendedor llamado FELIX con razon el confeccionario estaba un viernes en la tarde noche completamente vacio alli no se paraban ni las moscas. El inventario bien escaso y carisimo son unos estafadores.

3 horas esperando por gusto mala atencion

Avoid using their service department. They'll keep your car on the lot for weeks on end without bothering to look at it. I took my car in June for an under warranty repair as my Jeep was misfiring. I was told it would be ready in two days to change the spark plugs... It took two weeks for them to simply LOOK at the car. I got no updates on the vehicle and every time I called the phone would ring and they'd put me on hold for 20+ minutes or just hang up on me. Well, here we are, a few months later and the SAME misfiring issue began again with my vehicle (obviously, it wasn't repaired correctly the first time around). First, I had to wait 4 days for an available appointment, then when I brought it in to my SCHEDULED appointment; they told me they can't take the car and if I want to leave it, it'll take two weeks or longer for them to look at it... Needless to say, I drove away and took it to a different dealership. Serious lack of transparency, urgency, and customer service. Go somewhere else.

Took my 2019 Pacifica in to get the passenger window regulator repaired under warranty and it has been there for an entire week and still hasn't even been looked at!!. Additionally, they didn't have a loaner car AND refused to cover a rental because according to them, "if the car is drivable, then they don't cover rentals". I ask you.. How can I possibly drive my car AND get it repaired? will they have a technician sit on the passenger side and repair the window whilst I pick up my kids from school? Ridiculous!!! stay away from this dealer because when you need them most, they will not lift a finger to help you!

Roy’s customer was AMAZING no matter how many silly questions I had he was always on top of everything. I would definitely recommend Roy and this dealership to anyone they have the best customer service ever. Thank you much I had a great experience as a first time buyer

I’ve been a customer and followed Kim Saponara for the past 25 years. She is the best. Unfortunately I can’t say the same for the service dept. my truck was there for two weeks with no communication. I had to call and complain before I got some results. I doubt I will ever bring my truck back for service there.

Always courteous and helpful even though COVID has an impact on all. They give follow up and try to please all to a full completion. Darryl the manager calls back to ensure all well.

Excellent service and sales

The AutoNation Chrysler Dodge Jeep RAM at Pembroke Pines does excellent work and service my car quick and got me back on the road thanks guys….

Great people to help you and the price I was happy Highly recommend If you don’t find here they will find for you Car max don’t even get close to this guys Automation Rocks

The overall experience buying a car from this location was great as starting with our sales guy name ROY (10⭐), if you do visit this location ask for him. The finance manager Marlin was(10⭐) SUPER. when it comes down to the service & parts department OMG THE GUY DENNIS (no stars 😔) MAKE AUTO NATION LOOKS REALLY BAD. What he doesn't know is there was a secret shopper in there on one of the same day that I had visited. They too observe how bad his customer service was, the rating was very poor. The person and I was standing in line and watched together how inconsiderate he was on people's timing along with not helping others that was not his kind. My husband and I felt discriminated. But as for me I have visited the sales department 3x since I purchased my vehicle and each time I was to deal with him and he showed a unprofessionalism that was very rude and bad. Never did he apologize after knowing what he had done even after speaking with his boss about the situation. Some things never change just like people. When they say 1 bad apple 🍎 can spoil the bunch, well he was that rotten apple at the bottom that made everyone look bad. I will never return to that location for any of my needs nor will I send family, friends nor Co-workers there. I have had many people ask me how was my car buying experience and when I explain and get to the part about my vehicle having to be repaired with the experience with Dennis, they somehow says nevermind or they will try another dealership.

First off I highly recommend you work with Andre Jerome Brown and Stan from sales! They were very friendly and did not play games with making the sale. I shopped around for a Jeep Wrangler for a few months and they made it happen! No insane mark ups, willing to negotiate and straight to the point! Really appreciate the had work, Keep it up! I also want to thank Luis Durant in the finance area for making the closing quick and getting me a good deal! Overall if you are looking to purchase a new vehicle this is the place to go, talk to them on the phone and explain what you are looking for they will not give you the run around like 90% of the places out there. Thank you all and Happy Holidays!

My husband took his Jeep Grand Cherokee in for service. We were taken care of by Beatriz Perez. She was knowledgeable & professional & friendly. The mechanic was top notch. I believe his name is Matias Moreno. He too was very knowledgeable & helpful. I drove from Lighthouse point to Pembroke pines (37 miles) Because they're trustworthy & do good work. I could have gone 3 miles to Joey Accardi, I wouldn't take my lawn mower there.

my car was over 15 days at that service center, i took it with an issue and it came out with the same issue... people there very unprofessional , no one answers the phone ever, they dont call you when your car is ready, etc...

Stan was great from start to finish. Very seamless purchase process

excelente atención y muy grato el trato y explicación de los términos de servicio y financiación los recomendare con mucho gusto

I had been looking for a Charger Scat Pack and there were none to be found. I saw Autonation Dodge Pembroke Pines had some on order. I inquired and was Contacted by Stan Morton. I was able to reserve the car and get an appraisal on my trade through Stan all by phone as I live 100 miles away. The order took longer than expected due to the delays we are all aware of, but when it came time for delivery I couldn't ask for a better experience. When I arrived at the dealership I was greeted by Monica and she acted like I was a guest in her home. She got me to Stan and he quickly got everything going and they were true to their word the whole time. No markups or hidden charges. Grace did my financing paperwork and she was also super pleasant and efficient. My whole experience made me feel welcome and that my time was valued. The entire process only took an hour or so and I got exactly the deal I expected. Best dealership experience of my life by far and there have been many. Highly recommended. Now I am enjoying my beautiful new Scat Pack.

little tricky being we were registering out of state but beyond that all went good.

Mi esposo y yo buscábamos algo más grande para nuestra familia y por eso escogimos Jeep L Gran Cherokee que por cierto tener una jeep era el carro de mis sueños y Roy lo hizo posible! Definitivamente recomendaríamos este lugar 100% , la atención de la recepcionista y de todo el staff fue excelente!! Lo mejor fue que a pesar de que comprar un carro siempre se tardan algunas horas , Roy siempre estuvo pendiente de nosotros dejándonos saber todos los updates , siempre dejándonos saber si había índices de aprobación y siempre chequeaba con que estuviéramos bien . No obstante , después de comprar el carro aún así nos seguía atendiendo con dudas , funcionamiento, nos explico en donde llevarlo al servicio en el mismo concesionario dias después . Altamente recomendado!!!

I took my car for warranty service. My 2019 Charger Scatpack had a bad battery and condensation on the front passenger headlight. I dropped off my car on a Thursday and since I had not heard from Matt, I called on Tuesday. Matt was off that day so I started to call the dealership attempting to get some information on my vehicle. I was transferred around to different people including the service and dealer manager but all I got was always an answering machine. I never left a message and decided to wait until the next day for Matt to return back to work. I did get a phone call from Matt on Wednesday and he told me that the car would be ready in the afternoon. I did ask why did it take so long to get the job done considering that it was something that it would probably just take a couple of hour's to do and he had told me that the parts were in-stock. He's answer was that they were very busy. I can only imagine if the job had been more complicated how long it would've taken. By the way I also found out that appointments do not mean anything at this dealership. There's a sign in list that you have to sign to be help but they failed to tell me that so I was skipped by 2 other's that knew about the system and I didn't. My appointment was for 8 and I was there for over an hour waiting to be help. NEVER AGAIN

We are beyond grateful to the employees who helped my husband and I get our dream truck. Stan was very understanding, he knew exactly what we wanted and made sure we left happy. We appreciate Grace and Orlan for going above and beyond our expectations especially since they knew we drove all the way from Georgia just to go see them. We love how they truly and genuinely help their customers out. Stan, Grace, Orlan you have customers for life. We will drive all the miles we have to if We need to purchase another vehicle. Thank you very much for all your hard work.

Mi esposo y yo buscábamos algo más grande para nuestra familia y por eso escogimos Jeep L Gran Cherokee que por cierto tener una jeep era el carro de mis sueños y Roy lo hizo posible! Definitivamente recomendaríamos este lugar 100% , la atención de la recepcionista y de todo el staff fue excelente!! Lo mejor fue que a pesar de que comprar un carro siempre se tardan algunas horas , Roy siempre estuvo pendiente de nosotros dejándonos saber todos los updates , siempre dejándonos saber si había índices de aprobación y siempre chequeaba con que estuviéramos bien . No obstante , después de comprar el carro aún así nos seguía atendiendo con dudas , funcionamiento, nos explico en donde llevarlo al servicio en el mismo concesionario dias después . Altamente recomendado!!!

Hasiel was extremely patient and helpful would highly recommend.

The car was taken to the dealer with an electrical problem after 2.5 hours of waiting and begging for it to be checked I was told there was nothing wrong with the car, I was told to go home and to go back if there was something wrong with the car. Before I left I was able to ask a different technician to check the battery for a second time and the battery failed 3 different test if the other technician that didn't have anything to do with the case didn't check the battery I would have been sent home with a faulty battery. My question is why waste all of that time and not do the work why lie about checking the car why does a customer has to wait 4.5 hours to get an answer and why does a customer has to beg to get some service. My lease is done in 2 months and I promise you I will never buy lease or refer this dealer to any one.

Miss Kim is a very hard worker. And she is very dedicated to her job.

I dropped my car off on Tuesday, November 9, 2021 because my vehicle was stalling while driving and wouldn't go past a certain speed. I didn't receive a phone call until November 16, 2021 to tell me what was wrong. My 2018 Journey need a transmission. I have extended warranty on my vehicle to cover large repairs. They want to replace it with a transmission over the budget and replace hoses that aren't covered by the warranty and that technically don't need to be replaced just cleaned and attached back. I've been calling to no avail of getting anyone on the phone from the time they open until the time they close. This by far has been an extreme nightmare. As of today November 29, 2021, I still haven't heard from anyone. This has truly taken my confidence in this service department down to zero.

Updated 11/23/21: Dropped from 3 stars to 1 star. Brought vehicle in for service. Dropped off 24 hours ago. Called 13 times throughout the day to find out status on my vehicle. Out of the 13 times it was answered once who transferred me to another number that rang at least 20 times with no answer. Seriously terrible customer service. The service advisors are nice and friendly but don't expect a perfect experience. Constantly having same issues with my vehicle that they are fixing. Stripped drain plugs I pay to replace even though they are the only center that do my service. Thankfully I got the warranty.

The sales rep Roy was very helpful.

There are NEVER any tech, regardless of having an appointment i ways have to wait or just leave. Took my car in for a safety feature of the air bag light on, received the car and the following day, the light turned back on. I don’t have 3 days to leave a car for service, sooo inconvenience

Excellent customer service, prompt service

Your dealership was professional, accommodating and went out of their way to finalize the steps in the purchase of my leased vehicle. Jeffrey was outstanding and I would not hesitate to come back here in the future for any purchase I make.

I was quoted three different prices during my visit. I was also asked to perform a 50k service at 24k miles. I felt unheard at all times and do not plan to return. The service advisor also completely failed to address a warranty safety issue with the TPMS system, despite me showing her the failure codes from a prior read of the OBD.

Beatrice is always very helpful when I come in. Orlan is very accommodating as well when I am there and need utilize a space to work while I wait. Exceptional service all the way around.

Service Adviser Daryl Jones is the best! 100% honest & actually cared about resolving the problem; and did! Great communication & updates too! Thanks again Daryl

My father dropped off my car at 10am for a simple oil change, got tricked in to doinh wheels alignment (the car is 1.5 year old!), at 2 pm it was not ready, I had to call myself at 4pm to find out it’s finally ready, the representative was pretty rude.

Worst customer service I've ever experienced. I had called for a week to try and get a simple fix done and evetime I called the service department to make an appointment they would rout my call to them selves to not have to pick up my call and help. I finally went in person as I needed to get this simple fix done and the explanation was they don't have a secretary witch is an excuse! and a horrible one at that. When asked for a quote they said they don't keep records of past jobs witch is a lie (just being lazy and not being attentive at all) and gave me an outrageous price for an easy fix. Thankfully there are other quality mechanics that can handle simple tasks. Save your time and money and just go to a regular shop these people don't like to make money.

Customer service is horrendous! No one ever picks up the phone in the service department. No matter what day or time. Called the sales department, both used and new and someone picked up right away but was Super rude and wouldn't even let me speak. They would just transfer me back to service department where none picks up. I regret buying our truck here 100%. I purchased extended warranty which is supposed to provide a rental when vehicle is being serviced, but when I requested rental I was told they don't provide and that I would have to go elsewhere to get a rental while my brand new truck was being repaired for manufacturing issues. Steer clear of this dealership! Horrible customer service!!

When purchasing my new truck, I had a few concerns due to Assembly issues. The General manager stepped in and addressed all my concerns and made it right. I am very pleased with the staff a service they provided to make things right.

Always diagnosing the car wrong and then when you call them never picking up the phone I took my car in because I smelt radiator fluid And they told me it was The thermostat housing Took 2 weeks just to complete this task When I finally get the car back the car still smells like radiator fluid Then 3 days later Radiator hose Goes into my belt assembly and gets eaten all up and starts a new leak

Ronnie was amazing at getting us a great deal and was able to get us the price we wanted fast and without any hassle. By far the best experience we have had buying a car at any dealer, we have used autonation to buy our last 4 vehicles and their services and out the door prices are amazing compare with any other competitors my family and I always visit 2 dealers before purchasing a vehicle and one time at the competitors dealer manager told us if autonation is giving you that price run now and sign, this last time before going to autonation we went to close by dealer and the manager from dealer laughed us out of dealer trying to sell us a Jeep gladiator 3k above market price and that was after 3 hrs of back and fourth which only helped to bring it down 1k still 3K for services to clean the car with them, that’s Miami for you. With Ronnie at Autonation he got us our deal in 30 minutes 2 hours before closing time incredible costumer service and pleasant to speak to, honest and straightforward our next car will be a grand Cherokee for my wife and I wouldn’t go anywhere this time around to waste my time Ronnie is the man from now on for all my future car purchases highly recommended you will not waste your time with him. Thank you Ronnie nos vemos pronto tigraso

Service department is a scam worst ive ever dealt with. Do not purchase a service plan with Autonation you will just get ripped off. Been calling for a week now and no one answers there phone.

Not welcoming. I showed up to see Jeep Wranglers they told me it's better to order online.

Hasiel was very knowledgeable and friendly, not your typical pushy sales person. He guided me through the buying process and made me feel at ease throughout the entire process. Sal Russo the finance manager was very thorough and explained all my different options and how each one would benefit my specific needs. Overall the transaction was seamless and efficient. I look forward to purchasing many more vehicles with the team over at Autonation CDJR pines.

Michael helped me purchase my Dodge ram. He will give you his full attention and do his best to offer you a great deal. Amazing service and great person. 1000% recommend ! Thank you Michael !

Excellent

Absolutely disappointing, overall AutoNation dealerships are fantastic when it comes to service. Sadly this one does not represent the brand at all and will drag them down. Brought my recently purchase 2017 Ram 1500 in for four recalls (U05, U53, U61 & U74) and an alignment. Initially I was told it will take 2-3 hrs for complete all recalls. Then 2.5 hours later, I was informed that it will take another 2-3 hours to finish up. Finally having my car back in possession I drove home and noticed that it was still pulling to the left which is why I asked to do an alignment. I know that they did some sort of botched alignment as my steering wheel is marginally misaligned. Then while driving from the grocery store on Saturday my tailgate dropped. Which is recall U74 where the dealer is supposed to install a little stopped into the tailgate actuator. This fault can be easily reproduced by spamming the lock and unlock buttons on the key (video). Opening up the tailgate I can see that this piece is missing (picture). But according to their invoice it was completed? Now I am left unsure whether the other recalls were addressed or not? Will have to take it to another dodge dealer and have them check it all out.

I’ve never been treated so good in a dealership, I went for my regular oil change, while waiting my service agent Beatriz Perez noticed that I had 2 nails, she found out that I had bought tire insurance, and Beatriz did all arrangements to have my 2 tires replaced right away, also she got me to hire two extra services so i did alignment and tire rotation. Beatriz was very professional, knowledgeable and friendly, she went above and beyond ! I’m definitely asking for her next time.

I scheduled my service appointment online using my VIN on their website and I chose a fuel filter change($160) and an oil change($130). When I dropped my car off for my appointment the guy told me that the fuel filters were going to be around $400 and they are $200 just in parts so I I said just do the warranty work and oil change. He then said the oil change would be $180 and I pulled up my service from their website and it said the oil change was $130. He said that he would talk to his manager and call me but not to worry that the price would be taken care of later. I called a couple hours later to see if he had talked to the manager and the lady who answered said he wasn’t there but she would let him know when he returned. Well nobody called me and when I went to pick my truck up the bill came out to be $240, a lot different than $130. The guy in the office had no idea about anything with the price(not his fault) and they said the best they could do was 10% off since the guy who helped me is off and won’t answer his phone. Absolutely ridiculous since I told the guy this morning if it was $180 I didn’t want to do it because another service center quoted me $150. When I dropped my truck off this morning for service my plan was to look at buying another diesel truck for my company but after that experience I doubt I’ll be going back.

Es que si pudiera no Darle Ni 1 Estrella, se la Daría! Entregue mi Camioneta para revisarle una falla del encendido (Mi Camioneta aún está en Garantía) me dijeron que la iban a revisar, es Jueves y aún no se nada, lo peor es que vivo en Miami, y por mi trabajo me toco rentar un carro, 85$ diarios más Taxes, ya llevo 3 días y por lo que se ve, así me van a dejar hasta la semana que viene!!! Que pésimo servicio al Cliente!!!

Bad service dept. The receptionist ladies have no clue what theyre doing.i made an appointment twice and turn away twice. I wasted my gas and time. 0 stars 😡💩💩💩💩💩💩💩

Great customer services, and the wait is not long.

If you ever go to this dealership ask for Sebastian. He will surely take care of you. His customer service was amazing and If you have a child he will Make sure your child is good. Loved my experience.

Unfortunately one if not the most horrible experience on a dealership doing basic maintenance service. It’s took me 4 hours waiting among mistakes of basic operations calling out to get the car and then calling me back in again as the car was for someone else. Expensive car and yet a service that feels like you bought the cheapest car there is. Service advisors with bad attitude and looks like they would be anyplace else but there.

My husband and I went in to trade in one of our cars. Stan was our salesman and he was super nice and gave us an explanation of everything. He was able to work with us on the prices we needed and was hospitable throughout the whole experience. Once we were down with Stan we were moved on with Mr. Luis Durant for financing and he was able to get the most protection for our brand new car while keeping costs low. Overall, we had a great experience, hopefully we go back and get a ram in the future

So thankful for such a knowledgeable Service Team - They did an amazing Job fixing my Chrysler 300. Got my car back on the road again in record time! Thank you so much Daryl Jones and team! You Rock!!!

Went for an oil change and waited 30 minutes for soneone to show up. Clearly congested with cars and not near enough staff. I left without any service done. Very dissapointed

Excelente atención

Good 👍

Amazing experience, Everyone was friendly, fast and efficient. My sales guy Miguel was fantastic and the finance manager Spalding was a great help with closing the deal!

No question, I am very happy with the truck and excellent service. I visited several other car dealers including _ _ _ _ _ _ _ , Sawgrass _ _ _ _, and ___ ___ but the no pressure sale approach, excellent service and valuable advice I received from the sales professional was outstanding. I will be back to AutoNation soon for our next purchase.

Amazing experience, Everyone was friendly, fast and efficient. My sales guy Miguel was fantastic and the finance manager Spalding was a great help with closing the deal!

satisfied

The main reason is due to the services. I took my truck for the 1st time and got it return with the same issue. I was given an explanation on why I got it back the same why which made no sense. I had to take it back again as they now had to order a part they should have done in the first place. Once I was going to take it back I was trying to get hold of the services department and no one answer and had to drive in to talk to someone and once I got there I was told to come back when my service guy came back from lunch. I guess I was very spoiled with my service with Audi, which I still enjoy and have high expectations. This has to change for your value to the customer improve. I hope they they really improve there service in Pembroke.

Muy buena atención y servicio. Agradezco la atención de Beatriz, ella siempre amable, atenta y servicial.

Matt at the service department was amazing. He was very help and very nice. I would go back there again because of him. Also Mathias who does a lot of the work is great!

Super fast. Had a delaminated screen and they replaced it in about. 30 minutes.

I’ve worked in new and used car dealerships for 20 years. I Purchased a car here. I paid a $900 dealer fee and this was supposed to include prepping the car for pick up. I was told the car was detailed . Car was not clean not vacuumed and there was glue all over the inside of the windshield and dashboard. I was also told that they had changed the engine oil. The oil level was low and it was very dirty. I was also told the car had the stock exhaust system. I’m sure It was changed or something done to it because it did not sound original… way too loud. The inside hood insulator was missing and I was told it was no big deal. Fact is, it serves a purpose by shielding the hoods paint and clearcoat from the heat of the engine and prevents it from peeling. It was $300 to replace. Additionally your info is shared here and you will get lots of junk mail for insurances , upgrades, and service appointments at the dealership which I live three hours away from. You may ask why I still went through with the purchase? It was a specific car I was looking for in my price range and all these issues can be fixed.. my point is purchasing a car is the second biggest investment most people ever make. The car should be accurately described and the salesman should know the product he is selling so there is no disappointment. Unlike myself who knows about cars, many people do not and rely solely on what they are told from the sales people.. I wasn’t impressed. That’s all, enough said.

I got in contact with one of the sales rep on 07/19/21. I sent him a picture/vin# of the vehicle that I was interested in (2020 Jeep gladiator with max tow) and I was very specific about needing the max tow package. The sales rep, Anthony, assured me that the truck was still available and sent me pictures of the exterior and interior and asked when I could come down to test drive it. I set up an appointment with him at 0930 on 7/23/2021 as I would be driving down from Key West. He confirmed my appointment. As I’m driving down on 07/23 for my appointment, I receive a text from Jose stating that he would be taking over for Anthony. When I get to the dealership, Jose takes my drivers license to test drive the gladiator. The test drive went smoothly. I take a look at the window sticker and note that the vin# was different. I asked Jose if the vehicle we drove had the max tow as it doesn’t state that on the window sticker. He said, “we can talk about price and packages when we go over the finances.” We go back to Jose’s office and he asks about my trade in vehicle. He prints off my expected loan and provides me with a loan application. I again, ask about the tow package. He then tells me that it is a different vehicle than what Anthony initially promised me but comes with the same package. I tried to explain to him that just because the vehicle is the same make, not all gladiators come with that max tow. I pulled up the vehicle’s window sticker via vin (the one we test drove) and it did not have the max tow as opposed to the one that Anthony and I had talked about. I kindly informed him that I did not want to sign any papers for a vehicle I did not want. He seemed confused so he went to ask his manager. The manager then comes in and tells me that “So, Jose was telling me that you wanted a Jeep gladiator with a max tow and you do not want to sign any forms without the vehicle? Anthony did not lie to you, the truck that you wanted had to be sent to the shop for mechanical issues” I then asked why they didn’t inform me as I was very specific on my need for that max tow as I am driving 3hrs out of my way to come look at a vehicle after confirming that it was available. He stated that Anthony did not know. They had 4 days to inform me of this which they did not do and my trip was all for not. The manager stated that their sister store had a gladiator with the max tow that they could have sent to their dealership and we could continue with the sale. I asked what the time frame would be and he stated within an hour. He stated that he would come back in 20 minutes to give me an update. I waited a total of 1hr 30minutes before I got up and looked for Jose. I asked him if he has any updates, he went to get his manager who came back and stated that he is still waiting for the sister store to call back but once they do they would continue with the deal. He stated that we could do everything by phone and I could have the vehicle delivered to me free of charge due to the inconvenience. I asked how long that would take, he stated within the day. It had been almost a week and I have yet to hear from anyone. I was at the dealership from 9:30am-1pm for nothing.

If there's one thing I can always count on with AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car or my wife's...they never fail in making the experience as horrendous as possible. From not calling you back to let you know that they need to keep your car for several days, to having the desk agents have a 10 minute conversation in front of you about their weekend while you wait with no one in front of you, they never seem to disappoint. In their most recent feat of reliably wasting my time, I received an email about a recall for my Durango, looked online for an available appointment, checked to make sure the part was in stock, which their system said it was, and showed up 20 minutes early on 4th of July weekend...only to be told, "oh, we don't have that part, and it'll be weeks before we can get it." Then why solicit me via email to come in right away you ask? Because wasting your time is what this service department is best at. Run don't walk to ANY other dealership for service. A 3-hour drive EACH WAY elsewhere would most certainly save you time.

Great service. Top attention to details. Felix was more than amazing. He help us all the way to the process and find an amazing deal for us. Highly recommended. ⭐️⭐️⭐️⭐️⭐️

After repairs were done, you gave me my car back with a dead battery. Why would you call me to pick up my car if the battery was dead. I spoke to the tech and he said I told them the battery had issues. Looking at my serves report it says upon expecting battery is in good condition need new tires soon. I had no ride to get home. You didn’t even offer to help. We called Danny and he said buy our battery or figure it out yourself. You tried to force me to buy a battery for $300 plus labor. left with no tools at least offer some help. No help at all. I really think if I was white or Hispanic I would have received some help. You guys drop the ball your supposed to make it right!!

Well let’s see they return the car with some residue on my door , and the plastic ripped. When asking for the manager that past me a few minutes prior to getting my vehicle back he was no where to be found . 5 voicemails , and 3 text later no reply and 15 calls to service with no answer .... To be continue , and one full day in .

My Service Advisor. She was fantastic and very helpful as usual. She has always taken very good care of me making sure my required service is up to date.

Worst experience I have ever had with a car dealership. They lie, scam, harass, had my car was sitting there for months while they did nothing, scratched up my car and would not fix it even though they said they were. Charged me for a rental that was their responsibility and they told me I have a 0 balance, but will not refund. Leased me a lemon and took no responsibility. Completely sexist...only would help if spoke to a man.

I went in for rear brake job recommended during oil change. They told me it would be ready in the afternoon. Late afternoon I was informed I needed a ?brake flush? which I declined. The I was told they had to keep the car over night because they didn?t have brake pads. The next morning, they told me the pads they ordered would cost an additional $105.00. I called to complain and they said don?t worry, they would cover it. Later that day they said I didn?t need brakes, just a cleaning and I just saved $250.00!! When I went to pick up the car, no one could find my car keys for 40 minutes. Finally, they determined it was still on the hoist and the wheels were never put back on. I got the car approximately 25 minutes later. I also spoke to a service person a week earlier about a part for the front seat?he said it was covered under warranty. I was informed during my brake visit that the part was $50.00 plus $100.00 labor and was not covered by warranty. I had to pay for the part before taking my car home because it was a ?special order? and wouldn?t be in until Monday. It is now Tuesday and I still have not heard from the service department.

My service was great! Matt at automation Pembroke Pines is the best! He was very nice and very helpful!Would go back there again just because of him.

Assisted in everything I needed. Absolutely no complaints

Good service, Lloyd was the representative that assisted me in the service department and he was very helpful.

I've been here several times and this by far has to be the best customer service experience I've had to date. Matt's energy was contagious, very honest with what needed to be done and very appreciative of having me in for service (that is UNHEARD of). He is clearly the stand out in this department and look forward to having this professional as my go-to adviser each time.

I highly recommend going to auto nation ram. They were very helpful. When I had questions they got back to me fast. The sales people I dealt with were perfect. Not one complaint on anything. I will tell everyone looking for a vehicle to go there.

Last week I had the worst service I’ve ever had at a large car dealership service center. I booked an appointment online to have my newly purchased vehicle diagnosed for a simple electrical issue that I was having with the car. I brought the car in at 7am in the morning to leave it all day while I was at work and then pick it up after work. I figured this would give them plenty of time to work on my vehicle. But no, this was not the case because when I came back at 4:30pm to pick it up I was told they were unable to look at it all day because of how busy they were. Which didn’t make any sense because when I arrived in the morning there were only 3 customers in front of me and 2 out of the 3 customers were going to wait for their vehicles while they got serviced. So I know for a fact that those other customers got their vehicles serviced the the same day within an hour or two. But because I decided to leave my car and I believe that because it was a warranty issue the just decided to leave my car they just left my car sitting in the parking lot the entire 8 hours while they took care of other customers. Even the customer service representative had the audacity to tell me that he thought he told me that it would take a day or two to get looked at when I dropped it off in the morning. Which he never did because if I would have known that I would’ve never left it and came back for it the same day. I even tried calling multiple times during the day to check the status of it and they would just let the phone ring without answering. When I finally got someone to answer the phone they just took a message and no one ever got back to me. It was a complete waste of time. I even asked what was the point of making an appointment and he told me that making an appointment doesn’t really mean anything. The worst thing is that I still have to deal with them because I still have to bring my car in so they can fix the problem. I never thought such a large known dealership would have such a terrible service department. If you plan on buying a vehicle from any Autonation dealership, take in consideration that their service department sucks. Or maybe just the one in Pembroke Pines does.

I was a loyal client who purchased 5 crysler vehicles before this service call. I have currently spent about 1000 dollars for a module Crysler has to reset 5 times. Other Crysler models are recalled for the same problem. They finally recalled mine only for the problem to return again in less than 2 weeks. I tried to have them reset it again for no charge and got a song and dance. This will be my last crysler I ever own.

AutoNation at Pembroke Pines is the gold standard of automotive service. The entire team strive to make each customer's needs a priority. While it takes the entire team ti make things work, Ms. Shakira Ramos is the best. I am an independent contractor and having my truck on the road is vital to my livelihood. Ms. Ramos makes getting my truck back on the road the most important part of the job. When Ms. Ramos handles the job I know I am in good hands.

The experience was incredible and would do it over and over again with the same team!

Had a 0930 appointment for a basic PM ( oil, rotation and multipoint check.) I decided to wait as it usually takes 1-2 hours. At 1130 the car was still not ready. I told the service writer to give me a cal when it was done. At 130 I returned and saw my car parked ready to go. I went inside and the service writer was gone.

Good people great service, also purchase my Jeep from this dealer.

Great experience- Fernando was fabulous!

Great quick thank you for your services very pleased

Great experience, Fernando was fabulous and when we arrived he had the model Jeep Sahara Altitude in Sarge Green with the Sky one Roof option waiting for us. The whole process was friendly and easy.

The process of leasing a vehicle went smooth and effortless. Mr Arguellos was extremely knowledgeable and professional in assisting me through the process.

The worst service in a dealership that I have experienced in all my life. They do not care. AT ALL. NO ONE EVEN LOOKS UP AT YOU, WHEN YOU ENTER.

There are not enough great things that I can say about AutoNation Chrysler Dodge Jeep RAM Pembroke Pines! Was unsure if I was actually going to be getting a vehicle, but after the fantastic service and hospitality.... I ended up leaving with a 2021 Dodge Charger GT Thank you to everyone over there for the wonderful service and experience.

Beatriz is a wonderful service advisor . Knowledgeable and caring . Her team is the beat

The services that I always get is awesome my service agent she?s always the best of getting my Ram 1500 done

Great service and the service provider was very friendly and helpful

Beatriz Perez was very professional, helpful and kept me up to date on the status of my truck's repair.

Service desk is prompt and speedy and got my issue resolved in no time.

Brought in my son's low mileage 2014 Wrangler for scheduled service and oil change. Timing, responsive and service were great but the prices were a little high - even for a dealership... They also 'offered' to provide an oil and fuel additive for the Jeep - but not too aggressively. The staff, Matt and Jesus specifically, were friendly and professional throughout the process. We will be back and we will keep AutoNation as the service department of choice for the Jeep.

NO ESPERAR TANTO EN LA LINEA Y MEJORAR LOS PRECIOS DEL SERVICIO

Thank you, Great service and experience! Very Happy

Beautiful facility and great service ! I was in an out and my vehicle was taken care of properly

Customer Service very helpful in my jeep service time

Good customer service, check every detail first time in three years going for car service. very clear!

Excellent customer service and the selection was great. I love my Jeep. Thank you all for all that you do!

Beatrice is always extremely helpful with my needs whenever I come in for service. Orland and Neville in the sales department are always a pleasure to work with too.

Took my Gladiator for an oil change and because the sunvisors were breaking off from the hinge. They placed an order for me and called me when they were ready. Install was quick!

Really great people to deal with!

Awesome customer service coming back for sure. This dealership been helping me for my business I already got two cars.

my experience was not good as they charge me for parts that were defective from factory and supposedly should be under warranty,they held my car for a week and did not give me the possibility to renta one..so i recommend that you give better service tonthe customer

I recommend because I have a personal to do the job but you have to be aware dad I didn't know when I went there before everything that their first thing like if you're purchasing a car battery they charge you for putting the f you do want to buy white piece for the windshield Richard used to put in in in to put in back

Sales team was great. Salesman Ronnie was very Experienced and knowledgeable with the cars

Each and every single time I come here its a terrible experience. They tell you it will be 1-2 hours and that turns into 6-7. They tell you they’ll call when your car is ready and they never do, you have to end up calling them. This has happened to me several times. Now I dropped my car off around 11am and they said it should take about am hour but I know that was a lie so I caught an Uber ride and waited for them to call me. I did not get a call back until around 5pm. When I arrived they told me to take my ticket to the valet. She then said she could not find my keys and that the mechanic had it. After several more minutes of waiting the clueless staff members told me THAT THE MECHANIC LOCKED MY KEYS IN HIS PERSONAL LOCKER AND HAD LEFT HOME FOR THE DAY!!! They also told me he refused to come back and I would have to come back tomorrow morning. Which I’m sure will be another set of issues because this place is incredibly disorganized, unprofessional and completely clueless. I have a dodge challenger and its been nothing but a horrible experience dealing with the people at dodge particularly autonation dodge of pembroke pines. I will not becoming here again because its always an issue here and I would recommend anyone with a jeep, dodge or chrysler to go anywhere else but here for car maintenance. If you have to go to one of their dealerships because your car is under warranty or you have the maintenance care package I would at least recommend going to another dealership besides the autonation dodge of pembroke pines. While I was waiting I also spoke to several other customers who also had terrible experiences with this place. I would not recommend coming here to anyone and when I do decide to get a new car it definitely will not be from autonation dodge, jeep or chrysler of pembroke pines.

Each and every single time I come here its a terrible experience. They tell you it will be 1-2 hours and that turns into 6-7. They tell you they?ll call when your car is ready and they never do, you have to end up calling them. This has happened to me several times. Now I dropped my car off around 11am and they said it should take about am hour but I know that was a lie so I caught an Uber ride and waited for them to call me. I did not get a call back until around 5pm. When I arrived they told me to take my ticket to the valet. She then said she could not find my keys and that the mechanic had it. After several more minutes of waiting the clueless staff members told me THAT THE MECHANIC LOCKED MY KEYS IN HIS PERSONAL LOCKER AND HAD LEFT HOME FOR THE DAY!!! They also told me he refused to come back and I would have to come back tomorrow morning. Which I?m sure will be another set of issues because this place is incredibly disorganized, unprofessional and completely clueless. I have a dodge challenger and its been nothing but a horrible experience dealing with the people at dodge particularly autonation dodge of pembroke pines. I will not becoming here again because its always an issue here and I would recommend anyone with a jeep, dodge or chrysler to go anywhere else but here for car maintenance. If you have to go to one of their dealerships because your car is under warranty or you have the maintenance care package I would at least recommend going to another dealership besides the autonation dodge of pembroke pines. While I was waiting I also spoke to several other customers who also had terrible experiences with this place. I would not recommend coming here to anyone and when I do decide to get a new car it definitely will not be from autonation dodge, jeep or chrysler of pembroke pines.

Went in on January as we were just passing by, Sebastian Arguello helped us out and treated us so well, that we walked out we a 2021 Dodge Ram 1500 Bighorn. We were so impressed by the service, we went in two days later and my father in law got one as well. Sebastian was amazing to deal with once again. 3 months later my husband and I felt like making “bad decisions” lol and we contacted Sebastian and went in and came out with a 2021 Dodge Ram 1500 Laramie. Now we have his and hers trucks. Thanks to Sebastian and the staff at the dealership we are so happy with our new rides.

Beatriz en el apartamento de servicio es la descripción perfecta de lo que uno respuesta de una persona de atención al público! Siempre cumplió las veces que dijo que me iba a contactar. No sólo eso, me entregaron el carro con una falla y ella siempre dio la cara para resolverlo y dio la milla extra para ayudarme. Sinceramente, su desempeño fue tan bueno que logró que no me molestara tanto tener que regresar en grúa y resolverme el problema.

I did all my repairs in this dealer for my Jeep and dodge cars. The service is just amazing and the price is good too.

the advisor who attended me never had the interest of anything in solving the problem of my vehicle quickly ... he never informed me how long it would last ... I always had to call to be informed of the status of my vehicle, to be assigned a The rented vehicle was a problem for almost a week paying Uber ... the car when it was ready they did not want to give it to me because they were waiting for answers from the guarantee ... I sent him to do an additional services and do not call they made them really The experience was very bad ... I also bought my vehicle at this dealer and I have had many problems with the vehicle.

Stan Morton provided outstanding customer service. I purchased a 2021 Jeep Cherokee and had been shopping around- prices average about the same between all of the local dealerships and I decided to purchase here because of Stan?s kindness and attention to providing me exactly what I wanted.

I leased a 2018 Jeep grande Cherokee three years ago from the Pembroke Pines autonation. I drove up from key west every time for my scheduled oil changes because of great service and how well I was always treated. I’m coming to the end of my lease, so I recently drove to the Pembroke Pines autonation all the way from key west to transition into a new lease. My jeep grande Cherokee is in perfect condition, inside and out. The 2018 jeep only has 11000 miles on it. When I leased it i was treated amazing. They took into account that I was a disabled combat war veteran and a law enforcement officer and gave me excellent service. However, this time I was treated in a rude manner by the salesman and his manager. The salesman told me that being a disabled combat war veteran and current law enforcement officer meant nothing when it came to getting a new lease. I would strongly not recommend any law enforcement officer or veteran to do business with them. They clearly don’t support or appreciate what law enforcement officers do, or what combat war veterans have done for this country.

Clean and Excelente friendly customer service bueno

Very polite , patient and a good listener. He was very helpful with the entire process.

Show service, covid19 protocols lacking. No appointment observance!

Dropped off the vehicle, on the website stated ride home available, it was not. The windshield wiper fluid light was on when I dropped off the vehicle and to my surprise it was still on when the vehicle was returned. In addition the interior arm rest in the center console was dirty like dirt smeared and the passenger dash board the same. Lastly the floor mat driver side now has a permanent foot print in oil on the tan Mats. So I am very disappointed in the visit, I expected more from my local Chrysler dealer.

Engine Warning light. No fault/No repairs. Engine Warning Light reset

I didn?t have an appointment and they gladly did the service to my car

Shakira was my service representative and she did an outstanding job taking care of getting our van repairs! She stayed in contact with me through the entire process, very professional!!!

Best service advisor, Daryl Jones. Kept me informed of vehicle’s status. He’s an asset to the service department & I will continue to bring my vehicle there because of his excellent assistance.

Fleet Manager Kim, Finance guy Luis, & even the lady who cashed me out was absolutely AMAZING ! I felt at ease & at home with every individual I encountered at Dodge of Pembroke Pines.

When I arrived for a regular service, with an appointment I was told that for the oil change can take up to 3 hours due to having 6 cars ahead of me and that they did not respect appointments. After complaining they were "able" to complete the service in 1 hour. After they finish it, they told me that they send the car for a complementary car wash, after 1 hour of waiting I was asked if wanted to continue waiting because was going to take another 45 minutes until they can get to my car. Of course I did not wait ......

Beatriz she is the bests! Beatriz todo el tiempo me estuvo informando sobre el estatus de mi jeep

The customer service was great, they kept me update on the issues I was having with my car. The Service technician was very professional and explained thoroughly what was going on with the car and what repairs I needed. I am very happy with the service provided and I definitely recommend this place.

Quick service and helpful staff when dropping off car. I would appreciate more frequent updates on the status of my car while in for servicing. It is necessary to have the car maintenance completed however, if that is the only mode of transportation for the customer it would be nice to have better updates so that one can plan accordingly for work etc.

Amazing service throughout. Amazing staff and time of service. I always love bringing my car here

My service writer Ms. Beatriz Perez took very good care of my automotive needs . All my concerns were addressed and in a timely manner .

I came to repair however 1 week later the same engine light came back on.

AutoNation Pembroke pines made it very easy to buy my new Ram Power Wagon. They gave me a fair trade in value and a fair price on the new truck. I did shop a few other dealers but could not get a straight answer. AutoNation was very clear and put all the information in writing, making it easy to understand. The buying experience was quick and easy.

Challenger when in for an oil change and a tire pressure sensor replacement. The customer service was excellent. They estimated a three hours wait time. My car was out thirty minutes early. Thanks for the overall effort.

El arra de espera para customer poco confortable. Y las espera son demasiadas largas, un cambio de aceite no es menos de 2 a 3 hs

Had an appointment for a recall that was supposed to take 30min. After check-in I was told it would take 90min. After a conversation with a random guy that walked up ANOTHER 60min later I finally got my car back another 10min later, Advisor was Beatrice Perez who probably was so busy that she couldn't call me in the meantime nor had an explanation, and not even a made-up excuse upon releasing me. Never again!

Excellent service , good customer service, No complaint.

While getting your car serviced can be hit or miss at dealerships, Matt was amazing at ensuring my repairs were completed on time and with quality. Can't thank him enough.

Theytook more than 3 months to change the clothing of the seats of my new jeep!!

Mat was awesome! Addressed all my concerns and was willing to help me without an issue . My last experience at this dealership wasn’t the best with a previous advisor but Mat definitely made me feel welcomed .

It seems like good customer service and reliable workmanship is rare these days. During my last visit i had the driver side front wheel well replaced. It was cracked and flapping loosely. After a couple of weeks the clips/fasteners came off. I returned the have my oil changed and have that issue corrected , and to have my tires rotated. I had called in previously to make an appointment and i was told i did not need to and the wait would be short. Upon arrival i was told it would take 4 hours and to arrange for a ride home and standby for a phone call. We agreed that by the latest 2 pm, it would have been been completed. I was there at 9 am. That gave them over 4 hours to complete the work. I called an uber and went home. I returned at 2pm. No phone call. As i enter the service desk area the employees are sitting around laughing and joking and having a great ole time. My car was sitting outside. I asked if it was ready and the girl told me she had to take it over to another shop to have the clips reattached on that fender guard. I asked why it was sitting there and why hasnt she taken it. It was passed 2 pm at this point. She also told me they decided on not rotating my tires because i needed new ones. Typical attempt to sell you new tires. I already knew the condition my tires where in. I have 2 months left on the lease and will be purchasing new tires but i needed to rotate the tires due to on e of them wobbling. It was my choice and decision to rotate my tires. We agreed on a service and was rung up for it. Why didnt she call and discuss this with me? What if i wanted to buy new tires we could of handled that over the phone. Not waste more of my time. I wasted a whole day on an oil change basically and nothing resolved with the fender guard. I am very upset and tired of Dodge bad service. I have scat pack charger and every time i take it in i have to record my mileage because they always take it on joy rides. At auto nation dodge they drove it for 17 miles. I was told they where test driving it. Smfhhh!! So yes the young lady i dealt with was terrible. She offered nothing to make things right. All she did was make a sad puppy face and shrug her shoulders as i expressed to her i a was very upset and not satisfied. Great job Beatrize!! Turning in the lease and never buying dodge again! A bunch of clowns running things at the dealerships!!

Bad at all bad service two months with the vehicle in their garage .... only one mechanic available for the typos of service and denial to covered warranty

Shakira was awesome! My experience with her taking care of me as a customer was awesome.

The clerks, mechanics and complete staff made sure that my visit was so easy and simple. They knew I was handicapped and they checked on me and didn't let my stay be long at all. Great customer service. Travilliab

Service shifter warning and car stopped mid intersection. Mechanic could not duplicate. This problem is all over the internet as a wiring harness module problem. I would like it repaired as it is a safety hazard.

My rep was Matt and he was knowledgable, fast and offered great service. I will definitely take my Jeep back to Autonation CDJR at Pembroke Pines.

Got my Jeep there last weekend. Very pleased and happy with the service. Sales workers are usually pushy & annoying but not here.. Jose Bernard was my sales Associate, he was awesome! and so were everyone else there that helped me. The purchase was fast and easy. Very Happy with my purchase.

I was so happy with everything. They were very nice and informative. Always calling proving updates. They were truthful of the pricing and they went out of there way to keep me happy. Very nice group of people.

Awesome service advisor Beatrice she took her time and explained all the necessary service that are due and was very professional about her duties

Dropped off my truck at 730am. I wanted my brakes repaired, my tires balanced, and an alignment. Associate said he would call or text me. I left to work. At 4pm I still had not received a call. When I called the first time they had no update on my vehicle. They said they would call me back in 10 minutes. 30 minutes later no call. So I called back only to find out no work had been done on my truck. I left the truck at 730am so they had the whole day to make the repairs. Now the guy is asking me if I want the work done at 4pm when I have to be home to pick up my kids from school. Needless to say even though I work across the street I will never do business with this location ever again. Save your self the stress and go somewhere else. Also when I went to pick up the truck not even a simple apology for the inconvenience!!!

I have no complaints. I was satisfied. Will com back for my next oil change.

Horrible! They are taking over a week to run diagnostics, charged me 300$ to tell me my warranty ran out 1000 miles ago and I would need to pay 3000 for repairs that would have been covered, after them taking a month to even get in to look at my car. The customer service is the absolute worst. At least now I don’t feel obligated to go there because I’m out of my warranty. Don’t waste your time here if you can avoid it.

Dropped off my truck at 730am. I wanted my brakes repaired, my tires balanced, and an alignment. Associate said he would call or text me. I left to work. At 4pm I still had not received a call. When I called the first time they had no update on my vehicle. They said they would call me back in 10 minutes. 30 minutes later no call. So I called back only to find out no work had been done on my truck. I left the truck at 730am so they had the whole day to make the repairs. Now the guy is asking me if I want the work done at 4pm when I have to be home to pick up my kids from school. Needless to say even though I work across the street I will never do business with this location ever again. Save your self the stress and go somewhere else. Also when I went to pick up the truck not even a simple apology for the inconvenience!!!

Felix Garrido is a great person, he knows exactly what you need to do at each step. His performance was fast, accurate and very friendly. Whenever I go to a dealer I look for him and consult him for all my procedures.

Who It May Concern customer service the service me and my husband and counter was not nice at all my husband bought a nice truck from you all but you all would not hold the end of your bargain up like you said for 30 days we went out of our way for two days to come up there to try to get something fixed on the truck no compliance with so ever not nice we even went to the one in Green Acres they wouldn't give us a service neither so I would not recommend AutoNation to anyone I reached out so many times to try to talk to someone it never happened bad bad customer service I hope everyone see this post I was very very very displeased with everything that happened I would give you all a one on taking care of customers and calling them back Yvette and Kevin Harmon

I'm really happy with the service all my car maintenance being performed in this dealer. Always with Dennis.

Good service, good timing,good attention. No se que mas agre gar, todo estuvo bien,

This was the easiest transaction I have made in a while. Everybody was very accommodating to my needs and the customer service was great. I would highly recommend you speak with Andre at Autonation!!!

Very easy and fast to get a jeep there and I’m happy with the new vehicle

EXTREMLY DISAPOINTED IN THE SERVICE I REVEIVED. I HAD A RECALL THAT I WENT IN FOR AND WAS TOLD THAT THE PART WAS NOT AVAILABLE UNTIL EARLY JANUARY. I WAS TOLD I CAN BRING IT IN AND DID NOT REQUIRE AN APPOINTMENT. I VERIFYIED PART WAS IN AND TOOK MY VEHICLE (TOWED) TO THE SERVICE DEPARTMENT. WHEN I GOT TO THE SERVICE DESK, I WAS RUDLY TOLD THAT I NEED AN APPOINTMENT. I TOLD THE SERVICE REP THAT I SPOKE TO KRISTIAN AND SHE TOLD ME THAT AN APPOINTMENT WAS NOT REQUIRED. THE SERVICE REP THEN TOOK MY KEYS AND GAVE IT TO THE MECH. SHE THEN RETURNED AND TOLD ME THAT I NEEDED TO PAY $150 FOR A DIAGNOSTIC CHECK. I INFORMED HER THAT I CAME IN FOR THE RECALL AND WAS NOT GOING TO PAY FOR A DIAGNOSTIC CHECK. I DEMANDED TO SEE THE SERVICE MANAGER (DARLY JONES). HE APOLOGISED FOR THE SERVICE REP ACTIONS. HE WAS ABLE TO CHECK MY VEHICLE IN. I RECIVED AN EMAIL FROM DARLY STATING THAT THE RECALL WAS NOT THE ONLY ISSUE AND TOLD ME THAT A $150 DIAGNOSTIC FEE WOULD NEED TO BE DONE TO VERIFY WHAT THE ISSUE WAS. I INFORMED HIM THAT I WAS NOT PREPARED FOR THAT AND I WOULD HAVE THE VEHICLE PICKED UP. I EMAILED DARLY AND INFORMED HIM THAT I HAD ARRANGED FOR THE TOWING COMPANY TO PICK THE VEHICLE UP. WHEN THEY GOT THERE, THEY INFORMED THE DRIVER THAT THEY ARE WORKING ON THE KEY. AFTER WAITING FOR 40 MINITUES HIS DISPATCHED CALLED ME AND ADVISED ME OF THE ISSUE. I TOLD THE THERE WAS NO ISSUE WITH THE KEY AND THAT I HAD INFORMED THE SERVICE MANAGER THAT THE VEHICLE WAS BEING PICKED UP. THE DISPATCH CALLED ABOUT 30 MINUTES LATER AND INFORMED ME THAT THEY STILL DID NOT HAVE THE KEY. I CALLED, TECT AND EMAILED DARLY TO VERIFY WHAT WAS THE ISSUE. NO RESPONSE. I DECIDED TO LEAVE WORK AND GO TO THE SERVICE DEPARTMENT TO CONFIRM WHAT THE ISSUE WAS. WHEN I GOT TO THE SERVICE AREA THE TOW TRUCK OPERATOR HAD MY VEHICLE READY TO TOW. I ASKED HIM WHAT HAPPENED AND HE REITERATED THAT THEIE WAS SOMETHING WITH THE KEY AND THAT THE VEHICLE WAS ALSO BLOCKED FORM HIM RETRIVING IT. I WENT TO TALK TO DARLY TO ASK HIM WHY A TOW TRUCK OPERATOR HAD WAIT ALMOST 2 HOURS TO PICK MY VHICLE UP. HE INFORMED ME THAT THEY COULD NOT FIND THE KEYS. WHAT A SAD EXCUSE.

Me dieron un trato muy profesional, desde el vendedor Felix E Ruiz hasta el financista Luis Durant. Tenemos que reconocer que Felix es un gran vendedor por lo que salimos bien complacidos con todas sus gestiones y esfuerzos para podernos satisfacer. Recomendamos a todos nustros familiares y amigos o a quien desee adquirir un auto donde le den un excelente trato y precios adsequibles pueden ir 100% a AutoNation de Pembroke Pines.

Service department is absolutely horrible! No one answers the phone or calls back when they say they will. Save yourself the headache and take your car somewhere else to be serviced!!

LOS ESTAFADORES mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

[non-permissible content removed] mas GRANDES del MUNDO - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. [non-permissible content removed]

it was very unprofessional ! horrific i might say...this time around...bc my previous serv. advisor was on vacation , the team was just bad...no calls about your vehicle...still awaiting for general mgr. to contact me...phones down many times! unprofessional operators...repair was not even complete! did not honor free oil change document given previously to me...auto was in shop for 11 days...

I went to Autonation to service my car and all was perfect. Also, I saved a lot because they gave me discounts and services included in my lease such as oil and filter change and tire rotation. The counselor was very helpful.

LOS ESTAFADORES mas GRANDES - DEALER DODGE 13601 Pines Blvd Pembroke Pines Miami FL 33027 Estados Unidos 1-Me vendieron un carro con accidente reportado y me lo dieron con el título limpio, cero accidente (no se como lo hacen) 2-En la compra acordamos ambas partes que se arreglarían algunos detalles de la carrocería como bumper d alante y la parte baja del bumper d atras, el de alante lo pegaron descaradamente con goma, horrible quedó, el de atrás lo chapistiaron y pintaron mal 3-Tres dias despues me doy cuenta q el carro tiene otro golpe en la puerta d atras, casi no se veía (por eso el dia d la compra lo tenian en la sombra y no en el sol (para q no me diera cuenta d lo malo). Pago para arreglar lo d la puerta d atras, dejo el carro una semana y trataron d estafarme diciendo q se habia chapistiado y pintado, cosa q no hicieron porque me di cuenta q solo habian sacado el golpe. Despues chapistean y pintan y no ponen las letras d atras (me tengo q dar cuenta dias despues), discuti con ellos xq decian q no las tenia (yo tenia las fotos del dia d la compra y se las enseñé) las ordenaron y para colmo las pegaron mal 4-Pago para comprar, pintar y cambiar el capó, se demoraron 3 semanas, la pintura quedó totalmente diferente a la del carro, con gotas, no esperaron a que se secara bien, no pusieron los plasticos bien en su lugar, un total desastre 5-Tuve q pagar para q pintaran el capo d nuevo, arreglaran el bumper d alante, el cual tuve q comprarlo nuevo xq estaba todo partido x dentro (quien sabe si lo partieron ellos al sacarlo, de nuevo hacen mal su trabajo en pintura, el bumper nuevo lo instalan mal y para colmo lo parten poniendolo, cosa q no me doy cuenta hasta q voy a otro dealer y me iluminan. Regreso al mismo dealer donde hicieron todo el trabajo y me dicen q eso no estaba asi, q alguien lo quitó y lo volvió a instalar (cosa q nunca pasó). 6-En todo este lio yo les habia pagado para q quitaran las luces d alante para mandarlas a hacerle un trabajo, no me llegaron a tiempo para q las instalaran antes d poner el bumper nuevo. Cuando fui a buscar el carro, el bumper estaba totalmente desalineado con el guardafangos, le pregunto y me dice q no me preocupara q eso es xq las luces y los brackets no estan puestos, q eran los q daban lugar a q todo estuviera bien (cosa q el dealer d PLANET DODGE desmintió) 7-Partieron un bracket de las luces d alante, cosa q tambien me di cuenta dias despues y tuve q comprarlo nuevo (siempre dicen q no fueron ellos) En fin, me gasté mas d 3000 dolares en chapisteria y pintura, ningun trabajo bien hecho. El dueño del dealer el señor Gorge Rossi sabía que el bumper d alante y otras cosas se hablaron en la compra y q era su deber arreglar, al fin no les importó nada xq ya me habia llevado el carro. Con una sonrisa y un saludo hipócrita me atendían y no solucionaban nada, al final me dijeron, ESO NO ES PROBLEMA MIO ya paso el tiempo. NUNCA COMPREN nada ahí y menos hagan un trabajo d chapisteria y pintura. SON UNOS LADRONES

Absolutely the worst experience from a service dealership I've everrr had. Took my brand new ram to the ser/dpt for some malfunction it was having. Frist the customer service was terrible checking the vehicle in. Spoke with manage finally got it resolve then ask for rental just to be informed they don't give rentals until the car is diagnosed, found that to be very strange but said whatever. Called the next day no answer from service department called every day after for the next 4days (no answer) no email no status update of my truck. I decided to pay the ser.dpt a visit. To at least get my vehicle or a rental due to uber exp running high. Just to find out the car haven't been diagnosed or touched yet. In which they was still unable give me a rental. Back to uber I goo. Called 3days later no answer again. Try calling the service manger (No answer) I literally went up there once again! Just to be informed that the mechanic started looking at the vehicle but couldn't work on it due to it being block in by another car in service which they couldn't find the key for. Which still at this point didn't offer or approve me a rental at the time, So after two and half weeks going back and forward. I called again to check the status. They finally answer and informed that they will check and call me back. And at that point is when i received a call back that the truck was ready for pick up! Horrible service at its best! #NeverAgain PinesAutoNation

This is my second Jeep purchase at Chrysler Dodge Jeep Ram Pembroke Pines, Stan the sales Rep and Sal the financial service manager helped me very much, the entire process was very quick and smooth pause thank you fellas

What a pleasurable and professional experience. I went online to view inventory and within an hour was contacted by Armando with details. Set up a time to come in and when I arrived the vehicle was right up front Armando was very helpful and had my requests handled smoothly. The trade in value was very fair with no nonsense back and forth pricing . Finance dept was a breeze with virtually no waiting. Upon pickup my new car was clean and up front for convenience I would recommend this dealership to any and all. What a pleasurr

Place is nice and clean! Had my vehicle towed in because it wouldn?t start. They set the expectation that it will take at least 3 days before anyone can look at it. Got a phone call same day that vehicle was ready for pick up!

2nd car to be received on the morning at 7:05 am. It needed basic oil change and wheels alignment. I walked out at 11:30. That is just absurd. Not only that. Once they tell me my car is done they return it full of greasy finger marks on the door and stick. And also boxed in by other 2 cars that needed to be moved before I could leave. Another 15 minutes until I was able to go.

I took 1/2 off work to service and on that one waited 1/2 hour without been acknowledged so I left. I went back a second time after complaining. This is a short wait but my concerns were not met. They only did my oil change. I have issues with my clock system and it was not addressed.

I went for my first review after buying my Jeep. There was only one advisor available and she was not with the great attitude. I wanted to do the general service and also a recall that’s needed and showed on my Jeep App. She told me that I needed to leave the car and return just In the next day as they wouldn’t do the recall that day. It was just 2PM in the afternoon. So I left the car in the dealership and had to take a Uber home, at least I was (at that moment) relieved because my security recall was going to be done. Next day she calls me to pickup the car to my unfortunate news that the recalls wasn’t done because they didn’t have the parts. Hold on “couldn’t she didn’t that before asking me to spend money on Uber and leave my car there the previous day?” Incredible lack of customer experience and besides , the app says the PART WAS AVAILABLE.

The service on my Ram truck was done with in a few hours

Awful........no customer service

Once I dropped off the car it was a black hole for information - it would take at least 30 minutes to reach a live person in the service department- NO ONE PICKS UP THE PHONE THERE! The only way I could get to a person was to call a different department, Parts, and they would assist. My car was kept over the weekend due to a part not being in stock - this is stressful, especially during this time. Advisor had told me it would be ready by the end of Monday, I did not receive an update call with an approximation time or anything. Had I not called myself at 4:30 I probably would not have gotten a call period. I have no car, I have to depend on others to get me back to the dealer.... I got there a little before the service area closed. When I Collected my car they did not vacuum or wash it - you think with the amount of money being spent and me without a car since Friday, that they would have given that courtesy - well no. In addition, I have custom wheel valve covers and when I got home I noticed that one was missing from when they checked and filled the air in my tires. Totally pissed and upset with the service department at this dealer. (One is already spending more money because the repair is at the dealer. The dealer should try to make it the best experience possible). Now that I?m out of warranty on my Jeep, I may not go back. I may just find a trustworthy garage/mechanic to perform any future repairs.

Excellent service, the appointment was on time

Very professional service writer! Work was completed in a timely manner.

Excelente!!!! Atencion 👍🏻

The best. Worked as a team. Great job. Great service.

I went in for an oil change on a 30K mile jeep. The service technician tried to sell me hundreds of dollars in unecessary service work. When i asked him why the jeep service manual doesn't call for any of the recommendations he was making, he muttered something and walked away. Then, when ringing me up, he charged me over $80 for the oil and filter change. I asked what happened and he told me that he "upgraded" me to synthetic oil. I explained that i never used that, as my oil change history clearly shows and he had no right to "upgrade" me without mu permission. The whole experience was like dealing with bad used car salesmen, only looking to squeeze more money out of you. I'd give the place zero stars if i could and don't even trust that i have synthetic oil, just the shakedown price.

An unbelievable terrible experience. Worst location ever. Two weeks ago I had in service my 2020 Chrysler with not even 20,000. Today my engine broke down on the highway in the middle of nowhere! It's Friday afternoon, I am calling from 3 different cell phones and nobody was answering the phone. After 2 hours Beatrice from the service department finally answered, we notified her about our urgent incident and she hanged up on us. The only department answering is the new car sales department (Lance and Andre) and they don't want to have nothing to do with service, even it's the same dealership and name of the company which gets ruined.

Beatriz at service center is the best !!

It's a good place with excellent staff providing quality service.

Horrible service , I would not recommend anyone to your establishment

Brought my car in reference a water leak entering vehicle behind rear seats (cabin pressure vents). They were not happy stating to leave car, parts needed to be ordered. Day 3 received message only 1 pressure vent arrived. Day 5 technician working on my vehicle was off (Saturday) and of course sunday they are closed. Day 8 finally picked up my Ram 1500 dirty as xxxx, not even a courtesy car wash. So 8 days total, nobody picks up the phone, not even Dealership General manager. And no loaner vehicles available. Totally disrespected with Lack of professional service and customer care. Will never buy and or service at this dealership again!!

I just bought my car with them and it was amazing. They have excellent discounts. Jhonny and Salvatore were so kind! They have the best people working there. Thanks for the experience and for everything! Keep it up 👏🏻👏🏻

Had my car towed there to have diagnostics run to see what was wrong. Took four days for it to even be looked at. Called before and was told no appointment needed. You can never get a hold of a service tech there and their customer service is rude and dismissive. My car has now been there 9 days, not even sure if they have started work on it. Long story short, it is the fuel pump and I have no idea when it will be ready. They obviously cannot keep up with the work they accept. I will never take my Dodge Challenger here again or ever buy a vehicle from this dealership. I left a message on the managers voicemail, never heard from him. Worst customer service!!!!!

The Godfather one of the best movies of all time if not the greatest BUT the real Godfather is AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. This car dealership is the real deal from the start to finish, let me tell you why. I will start by saying that I tried not one but many different dealerships before finding this gem. I was on a budget and finding the car I loved became more challenging, 2020 is not one of my best years but it was my birthday and my previous truck stopped working, therefore I had to start looking for another vehicle. I tried online and called multiple dealerships, most dealers ignored me, running my credit and never finding the time to actually help me, I felt like a number, nobody was interested in me getting something I liked or finding me something I could love but also pay since I was, as previously mentioned, on a budget, but my situation completely changed once I called AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. All it took was getting the right team of professionals involved, with the help of Johnny Robles, who was my sales rep, (and will always be from now on), Glenn Pericohen, the GSM, and the Finance Manager, Grace Giraldo, my days of disappointment changed. Johnny took the time to find me exactly what I needed and he knew all the answers I asked him from the first call to the in-person appointment. He is a very friendly and professional person, who made me feel comfortable and made the process very smooth, without giving me the headaches, previously experienced at different locations. Glenn made all the worries implanted in me at the previous locations disappear, he was what I will call a true manager, always making me feel comfortable, touching base with me to see how my deal was coming along and if I was satisfied with the process. Grace Giraldo fought for me, giving me an amazing term and rate after multiple calls with different banks. Knowing that there are people in the car business like these that actually want to help me and made it possible for me to get my dream car made me speechless. This is by far the number one dealership of all time and the only dealer I will ever recommend anyone to buy from, they earned my trust and loyalty for life and I will be forever grateful. Again, Car buying is very stressful and one of the worst experiences for most people, I personally hated it, but now that has changed thanks to Johnny, Glenn, and Grace at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines truly an act of higher power. Thank you guys for making my birthday amazing this year and wish you many blessing. Anyone who needs a car or truck should definitely go to this place and ask for Johnny, talk to Glenn and wait for Grace, truly a car buying experience I will never forget!

Daryl the service manager was very helpful and paid close attention to my situation with the repair of my vehicle.

Good service. Car did not start and they found the problem very fast. Parts ordered and installed in one day.

AutoNation provides excellent customer service. The service advisors are knowledgeable, helpful and very friendly. I highly recommended this location.

The people were extremely nice and caring like we were family

Was a pleasure dealing with Beatriz she is very knowledgeable and professional

Called autoNation Chrysler on Monday, spoke to Daryl Jones he advised me to be at the service center on Tuesday. Got there Daryl assisted me in getting my SUV serviced. It was 7am when most customer service reps are not fully awoke but he was just wonderful. When the servicing on my SUV was completed about an hour and a half later he was still pleasant. We need more representatives like Daryl. He represents your service department well. Thank you Daryl

el mejor dealer de miami .la atención es espectacular. agradezco a miguel cabrera y grace x su ayuda .

I took my truck in for its 30000 mile service. Matt the service write was nice but wasn’t sure what was covered and what wasn’t. The big thing was when I went to pick up my truck, they treated me like I was inconveniencing them. When I walked in I asked if I had to go to the cashier so they responded it was closed and said over here like they were calling their dog. It seems that their right hand doesn’t know what the left hand is doing. I treat people with respect not like I’m a inconvenience.

They were very accommodating helping me find the car of my dreams.

Excellent customer service

Great experienceI was in and out very quickly at a great price on the exact car I want it

It excellent and the experience was great everybody that helped me was helpful thanks

I?ve been shopping here since 2005 and 4 trucks later The finance director Orland and Grace is great always making sure I best deals and payments. Thanks guys.

Overall great experience. Second time leasing from AutoNation Chrysler Ram Jeep. There will be a third time.

I don’t know about this place but at AutoNation Nissan this was my experience be warned -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there’s something wrong. Do yourself a favor and go else where for service. Words of wisdom… “Don’t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.” I’m done dealing with [non-permissible content removed\.

I leased a Jeep Grand Cherokee because of the easy manner the lease was conducted by the salesman without pushing us to make a deal. That is what sold me and I will be coming back.

They are not taking appointments ... I had only 3 cars ahead of me and still had to wait over 3 hours in their dingy little waiting room for an oil change & tire rotation. They did not even have the courtesy to fill up the coffee pots in the waiting room. Worst dealership experience in my life so far.

I usually do not write negative reviews; however, my experience with AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department was horrific. It was so horrible that I will NEVER again purchase a Jeep nor anything affiliated with it. I have had a total of 4 jeeps in the past (Laredo, liberty, trailhawk, and currently a compass). I am sadden and so highly disappointed with the service department. Furthermore, I am embarrassed to be driving around in my jeep. In 2015 I purchased a trialhawk which ended up having transmission issues. There was a recall and I brought it to this dealer. I was informed that I needed to leave my Jeep. When I requested a rental they said that I would have to pay out-of-pocket. It is unfair to have a new Jeep with a recall and the rental not be provided free of charge. It is unreasonable. This time around, I specifically dealt with Daryl Jones a service manger. My Jeep battery died and I purchased a $189.99 battery from the auto store. The reason I purchased a battery was because my Jeep was immovable and the towing company was unable to take it to the dealer. When the battery died, the Jeep stayed in park and could not be moved. After replacing the battery I took it t AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Department. I was informed that if I returned the Mopar battery from my Jeep, I would get reimbursed since my Jeep is under warranty. So I went to the auto store and got my old battery and returned it to the dealer, specifically to Mr. Jones. Mr. Jones informed me that my old battery has to undergo a diagnostic test to verify that it is no good for the reimbursement. In addition to the battery issue, I has a windshield sensor replaced and updated the radio. It took a total of 2 days to get my Jeep fixed. That was two Fridays that I took off from work to leave my Jeep to get fix. I was not given a shuttle to my home so I had to Uber myself back and forth all times. So l lost money from the two days of not working and from the four times of Ubering. The slap in face was what Mr. Jones did with the battery. The service department gave me one of their batteries and placed the one I bought in the back of trunk of my Jeep. Batteries are not refunded in auto stores. Now I am stuck with a battery that cost me $189.99 and was NOT reimbursed for. That was called a trade. And my windshield sign is still displaying on my dashboard indicating there?s something wrong. Do yourself a favor and go else where for service. Words of wisdom? ?Don?t blame a clown for acting like a clown. Ask yourself why you keep going to the circus.? I?m done dealing with these clowns.

Great service on my truck, definitely will come back

Fast and courteous. Able to leave car for repair with no problems.

Horrible service: They are not taking appointments, mostly during COVID they should, so they could space out the amount of customers servicing their vehicles at a time. So because of it, I had to wait a little over 3 hours for my car in their waiting room, I had not planned for 3 hours for an oil change. And their employees are mot wearing masks. So they are in your car exposing you to COVID. They told me I needed a few extra things, that would add up to 280, I agreed to that, but they ended up charging me 370, and said the difference was taxes. And the worst part, they scratched my steering wheel. My car is not a lease, so it bothered me a lot.

My service advisor was very good & very informative

Wonderful car and the salesman are excellent person Congratulations!!! I am so happy with my car is a beautiful car!!

Beatriz is an amazing Service Advisor, as are the techs at Autonation Jeep, Dodge in Pembroke Pines

I had the batteries changed, new batteries, $ 718.00, we received the van dirty, they didn?t care to clean it after they worked on it!!! And this is not the first time that they didn?t clean the vehicle after working on it!!!

Betsy is the Best costumer service agent ??????????

Dont ever take your care here. They will not follow up or correct you problem. They might also steal something from your car.

Fernando estoy muy feliz y agradecida por tu excelente servicio!!! recomiendo 100% esta sede para adquirir su vehículo! ❤🙏

Betsy was very nice and helpful. However the facilities are small considering the amount of cars in the lot, and it will be nicer and much better that AutoNation provide the tow instead of my insurance company.

Horrible service department. They don't respect your time like they are the only ones working or they have things to do. It is a shame. That the power AutoNation allows such pitiful operation.

I had an overall excellent experience purchasing my Jeep Gladiator the customer service I received was outstanding. This was one of the most pleasurable car buying experiences I have ever had. Roy Escobar was extremely professional, polite and knowledgeable. Thank you 😊

While I never look forward to car trouble, having AutoNation on my team makes it easier to deal with. AutoNation gives me the best parts, the best service, and the best overall assistance.

While I never look forward to car trouble, having AutoNation of Pembroke Pines on my team makes getting repairs a smooth operation. AutoNation gives me the best service, the best parts, and the best overall assistance.

Falsification of records, lying to consumers and avoiding calls and not responding to consumer complaints and concerns. Have left several messages which have not been returned and have wasted 4 trips to the location to resolve an issue which to date has still not been taken care or

Customer service was outstanding.Very friendly faces and willing to help.

Left this place very pleased JOY ! Sales guy Armando got me the deal . Armando is a excellent example of what a sales guy should do . He won me over from arego big time got a loads of savings took time out to be best of help credit advice made sure the deal was done . This guy stayed after work hours stayed in contact send me pics the whole 9 he made sure he got my business and I left feeling pleased happy . Thank you auto nation would definitely spread the word

Very nice, some what quick service. Called when finished!

Sebastian Arguello was truly fantastic in every way! He was extremely professional, knowledgeable, helpful, and friendly! I was so happy with my purchase and the manner in which everything was handled. This is our 3rd lease with Auto Nation Chrysler Dodge Jeep & Ram and the customer service in sales department is always wonderful!

Everything was fantastic . Everyone was friendly. The experience was great

Great experience purchasing Dodge Durango here. Service dept has been terrible-communication horrible & good luck getting a person on the phone. GM will say call him at 954-446-8775 to discuss, but can't get a person on the phone.

Scheduling an appointment was great, not a problem at all. Appointment was at 2:30, the car was done at 5:00. I had an oil change and recall parts needed to be added into the car. I was disappointed with not getting the car vacuum and no car wash. I always ask nicely for a car wash, but they simply brush it off saying they are too busy and they don't have the time.

Armando was the consummate professional. He found me a car within 24 hours @ A fair price. The service I received was outstanding!

Overall a pleasant experience. Both Stan Morton and Luis Durant were professional and pleasant to deal with and made the car buying experience stress free.

Took my truck here after having 2 bad experiences at University Dodge and they were no better. Service advisor was great and polite, but they were “unable” to fix my truck.I brought my truck there on Friday and by the following Thursday I was told parts would be replaced and oil change would be done on Friday and my truck should be finished Monday and as of Monday (10days since dropping off my vehicle) my vehicle had nothing done to it,no oil changed much less even looked at again, so I picked my truck up with the problem not fixed, no oil change and I was out $110 for having a to rent a vehicle for the week. So pretty much a waste of time and money. Note- I gave a very detailed description of what the problem was and when it started

I am extremely disappointed with the service I have received. In 2017 I purchased a 2016 Dodge Journey, I took it to Autonation for service several times since complaining of and issue I noticed where the gears would stick and the car would lag when accelerating and make a noise when it would go up in gears. I was told many times they did not find anything wrong, one of the last times I complained of the issue they told me it was a loose bolt, the issue persisted and I took it back and told them to check the transmission. They told me again they did not find anything. In 2019 I began taking it to Jiffy lube and they told me to have my transmission checked and the fluid was low, to take it to the dealer. I took it back on July 2, 2019 advising them to check the transmission. They told me I needed a new transmission for $5000.00 I immediately let them know how upset I was as I have been complaining of this issue for years now. I advise I should not pay for it since I feel they dropped the ball and I had warranty till 2019. Now I have no warranty and they want me to pay $5000.00 I asked to speak with the manager and Beatrice spoke with him and was advised that Josh would call Chrysler to see what they can contribute I was told to give them a week July 9th for an answer, which came and went. I called several times but it is hard to get a hold of anyone there at anytime. I finally reached Beatrice who advised me they did not have answer and give them till Monday July 13. Again Monday came and went and I could not reach anyone, Wednesday July 15, Beatrice finally called me to advise that they would only give $1800.00 to which I said I do not accept given I had brought it in many times with this issue and was told nothing was wrong. I requested to speak with the manager Josh again not available she gave Chryslers number and I called to speak to them and I was told they have nothing to do with cost agreements with the dealer itself that is between me and the managers there. I called Autonation back and requested to speak to Josh again, never available. I left my number for him to call back and have tried to reach him many times since as well as leave messages. It is July 20th and I am still waiting for a call back or to get a hold of Josh. I also asked Beatrice to email all my visits with them and she said she would, she did not. Almost a month and have not been able to get this solved! I just spent 30 minutes on hold because Josh nor Beatrice could not be located. I advised I would stay on hold till he was, but got disconnected. Looks like I will need to consult with a lawyer.

Hasiel was great he helped me find something that was in my price range and something I liked as well

Stan and Sal were exemplary! Thank you for your outstanding service and for my new Jeep Gladiator!

Betsy took care of me on this visit. Sha was super helpful and I was able to get my car recall fixed the same day fast and easy. Great job. Thanks

Our technician kept us updated on the progress of our vehicle and made sure that we were satisfied when the vehicle was returned to us.

Everyone there was nice it was quick and easy . Drove in with my car and left with my new frontier I love it. It’s fun to drive again, Thank you everyone at Pembroke Pines Chrysler Dodge Jeep AutoNation

I've been buying cars from AutoNation for years. Whether its purchasing or just bringing the car in for service, it's always a great experience. Recently was just an oil change, but Jesus was super nice and even offered a complimentary car wash.

These guys are better than their surroundings. Went for normal maintenance. They didn't have a lot of staff, but the guy there, Freddie, was excepcional. I had to wait so i saw and heard him with everyone and he is great! Guy should definitely be a manager. Wish everyone can love and be good at their job like that man. He was dealing with A LOT, but he never lost his cool and kept smiling!

Recommend Beatriz Perez. She has been great to deal with for all our service needs. Fantastic Service Advisor.

Outstanding Service. Very polite and attentive. I always have a good experience with Auto Nation. Keep up the good work

That was the fastest service I?ve ever had ! Left to relax and was called before I started to relax ... lol

Car had to stay seven days for a WIN modula replacement. That?s where the key plugs into the dashboard. I had to call to check each day. Each call taking over 30 minutes to answer and waited another 15-20 just for an answer. Had to even go in person on the sixth day since calls were not answered.

Very poor manger service department . They held my car for four days and the sole purpose of having an oil changed did not even happened. No oil change, not a single courtesy call to update me of the status and they had me without a car from a Friday morning up to Monday afternoon. I had to go and demand for my keys in order to get my truck back

excellent service, friendly staff!

Excelente work service and facilities Follow up with h me at all times.

Good speedy service! Freddie in the service department was great! Very attentive and provided great advice!

Best car dealer ever!!! Really professional staff and always looking for your interests!!

After taking my car to a Mopar dealer and being told my car is ok. I knew I can come to autonation and get the truth. The appointment process was easy.I made an appointment online and came in the next day for service. I advised Daryl of the issues I was having. He explained the process to me and didn't make any broken promises. That following day he called my warranty and started working on my claim. Within 3 days my car was fixed and ready for pick up. He even was working on his day off to make sure I wasn't with out a vechile any longer then expected. Daryl is a blessing to work it and because of him , I will always return to service my car at autonation.

Great service!! He was very attentive. Definitely would recommend to anyone!

Great place to work , the best to place to buy a car , everything is the way suppose to be

I have a 2017 Pacifica with a bad transmission and was told “that’s how it is”. Who says that?!

I have a 2017 Pacifica with a bad transmission. They know it’s bad but won’t fix it. They said that year does that!They even told me what it does (hard shifting).

In costumer service Was everything perfect, Jesus was super nice !!! But to do oil change it took me to long, they said they did tire rotation but my car still the same as before!!

went in for service and was treated pretty well. No issues or hassles encountered during the visit.

Excellent experience with all the personal and the process

uncooperative salesperson delivered car with no demonstration or explanation

I always dealt with Betsy at the service counter. She is amazing. RemembeReeds me every time. Knows what to do. In fact she is always helping so many people it seems as though she is the only 1 that is capable. My jeep came back after being serviced and it was supposed to be washed. Thw job was so bad I actually laughed at it Betsy was so emb. I knew it was not her fault at all. I didn't have the time to redo the jeep.

My service advisor (Betsy)was super friendly and very helpful. I had a great experience and would definitely keep to doing business with autonation dodge Pembroke Pines. Thanks Betsy!!

Service department is outstanding from the time you pull up to the time you leave continue the great work you guys do for the customers!

Outstanding customer service. I felt like a VIP customer.

I bought my car there and there was great service. I'll come back to buy another car in the future

My service advisor, Daryl was able to get me in and out. He also told me about the benefits of getting a Mopar Service Plan and how I can save long term. I?m really considering the plan. I was treated great and made to feel like more than just another customer.

The service there was outstanding. Beatriz Perez helped us and within a few minutes she told us what the problem was. Was out the door in no time with the loaner car.

they were excellent and kind!

I have noticed a significant improvement in the service department at this location. Mr. Daryl Jones is outstanding, and should be training everyone (including the Managers) on what it takes to meet the satisfaction service needs of customers. This young man is outstanding -- my faith in Jeep repairs, at AutoNation, is now restored. I am still in awe!!

Good oil service on my 2 jeeps and customer service is excellent

Called the service department to make an appointment for my 2005 PT cruiser convertible top with leaking actuators for the top. The Service rep indicated there would be $149.00 diagnostic fee but would be applied to the cost of the repair. When asked about whether or not they could do the repairs The rep assured me they could even though the car was no longer manufactured. I set the appointment for 10 am and arrive on time. 1. I wasn’t happy that my appointment was at 10am and they were only going to look at the car at 4 2. When they called early afternoon they said they couldn’t repair (parts availability issue) 3. When I picked the car up they still charged me the diagnostic fee. I would not recommend the service department to anyone. I simply wanted my car to be fixed. I only agreed to pay the $149 originally because I knew that would go towards the repair. Very disappointed in the service.

Great customer service and had efficient time frame to be done!

Car had to stay almost to days for oil change and tire rotation, tire rotation was not done when returned to pickup the car next day, even knowing it was mentioned in the paper work, had to leave the car for about 5 hours again, for the inconvenient service advisor promised a car wash and it was never done, actually they tried to trick me putting some tire shine on my tires (ridiculous), as they had washed the car, ( ridiculous again) Service Associate was nice but had no back up from his colleagues. Promised me another car wash, which I do not have time for this back and forth.

I leased my 2018 jeep compass in this dealer and after 18000 miles the car computer showed a check engine and check transmission lights. I went to the dealer service to check the car and they told me that they don’t have transmission technician. I had to go to Arrigo Sawgrass to get my car checked.

I don't normally do reviews, etc., good or bad. But I gotta be real..... I've been a customer of AutoNation Jeep (Dodge, etc.) in Pines for quite a number of years. Sales, service writers, techs and staff tend to come and go, but everyone there has always been and still is first-class all the way. My new service writer, Jesus Martinez and I hit it off instantly and once again I knew why I stay with the place. Y'all keep on keepin' on !

Purchased my dream car after being in Honda and Kia minivans with Rick Case....Jeep Grand Cherokee with Autonation. Sales was good enough experience but that's where the good service ends. For a company as large as Autonation it is apparent that they require more personnel to run it efficiently. Service department is lacking. On EVERY occasion that I have been to the service department, while the attendants are very nice, the department is lacking several key factors for good service: Answering calls when they come in Communication Timely service Follow through Additionally I have had to fix the auto start with one month of getting car which was not working. Then in the course of 9 months an emission sensor keeps going bad on three different occassions....on a brand new car. This last occasion, the engine light came on and I assumed it would be same problem again. Appt made so I dropped car in at 945am. Told within an hour or so he would advise what the issue was. 330pm no follow up so I called and of course no answer! Even to the "personal" cell number provided. Decided to go there and see what was happening. Arrived and now being told needed half hour. So I said I would wait. 445pm still no car. 500pm as I walk to the front to find out what the heck was happening I see my vehicle in the front sitting there. no one came to say car was ready. my service rep no where to be found. no paperwork provided. Another rep called my assigned rep and he quickly told me what they found a d fixed...the emissions sensor again. Then said i can take the car and he would email documents. Sorry to say but after this experience and my previous 3, I can say without a doubt the sevice Department is one main reason I would never buy another car with Autonation. And I would never buy another Jeep because of the constant failings. Such a disappointment all around.

Please go see Pedro Reyes, absolutely high quality service, there is nothing more he could've done to make our experience better or faster, highly recommended.

Purchased my dream car after being in Honda and Kia minivans with Rick Case....Jeep Grand Cherokee with Autonation. Sales was good enough experience but that's where the good service ends. For a company as large as Autonation it is apparent that they require more personnel to run it efficiently. Service department is lacking. On EVERY occasion that I have been to the service department, while the attendants are very nice, the department is lacking several key factors for good service: Answering calls when they come in Communication Timely service Follow through Additionally I have had to fix the auto start with one month of getting car which was not working. Then in the course of 9 months an emission sensor keeps going bad on three different occassions....on a brand new car. This last occasion, the engine light came on and I assumed it would be same problem again. Appt made so I dropped car in at 945am. Told within an hour or so he would advise what the issue was. 330pm no follow up so I called and of course no answer! Even to the "personal" cell number provided. Decided to go there and see what was happening. Arrived and now being told needed half hour. So I said I would wait. 445pm still no car. 500pm as I walk to the front to find out what the heck was happening I see my vehicle in the front sitting there. no one came to say car was ready. my service rep no where to be found. no paperwork provided. Another rep called my assigned rep and he quickly told me what they found a d fixed...the emissions sensor again. Then said i can take the car and he would email documents. Sorry to say but after this experience and my previous 3, I can say without a doubt the sevice Department is one main reason I would never buy another car with Autonation. And I would never buy another Jeep because of the constant failings. Such a disappointment all around.

Andre and Winston were amazing. Got a great deal on a pre owned Camaro.

Excellent attempt and professionalism I recommend this dealer

The staff was amazing, friendly and very thorough.

Service department have the worst customer service ever. Even that I have free oil changes , I prefer to pay and go to another place to service my car.

Betsy is AMAZING. I usually loathe coming to this dealership but I actually had a service advisor who cared, made sure I knew everything that was going on. She?s the only service advisor I?d like handling my vehicle. So if you come through, ask for Betsy ?

The quality of care and professionalism of Ed and Grace made the decision to geta New Jeep Grand Cherokee easy. They were courteous and made the experience awesome from beginning to end.

Roy was an amazing help with leasing our car. He was to the point and very clear on explaining all topics. Highly recommend.

Good Service and fast service. I highly recommend this dealership, thanks for everything excellent team

Erik D. was professional and pleasant. He kept me informed at all times of the progress on my Chrys 300. He made some suggestions and he was on point. I could not ask for a better Rep at Autonation. He even threw in a car wash which I truly appreciated. erik is my go-to guy at Autonation on Pines. Great Job Erik.

Freddie was great. No complaints about the facilities. Car wash was thorough

I took my car in for recalls and air conditioning check and was told a firm repair price and went to pay and they added fees, tax and other charges after complaining to the manager they gave me the firm placing after an hour. My car had grease hand prints inside and is a total mess!

My service advisor Darryl was phenomenal. Was very professional and provided all the information when I took my challenger here for service. The service was quicker than expected! I recommend speaking with Darryl. He’s one of the best that they have here. Really satisfied overall 😁.

Customer Service Rep. was very helpful. Car was ready next day as she promise.

Hasiel is the best. Honesty and transparency is a most for him.

Unfortunately the service could not have been worse!! I made an appointment (?) with Beatrice for 12:00 noon . I arrived about 11::30 am . I waited to check my car in because Beatrice was not available. Freddie finally took care of me . I finally decided to leave without service at approximately 2:00 pm . At that point the young man who went to get my car said to Freddie who was standing outside “ he’s gonna do the oil change now “. This is wrong in sooo many ways !!! I decided to go ahead and wait since I had wasted sooo many hours . And I was foolishly thinking of buying a Jeep for myself!

Unfortunately the service could not have been worse!! I made an appointment (?) with Beatrice for 12:00 noon . I arrived about 11::30 am . I waited to check my car in because Beatrice was not available. Freddie finally took care of me . I finally decided to leave without service at approximately 2:00 pm . At that point the young man who went to get my car said to Freddie who was standing outside ? he?s gonna do the oil change now ?. This is wrong in sooo many ways !!! I decided to go ahead and wait since I had wasted sooo many hours . And I was foolishly thinking of buying a Jeep for myself!

Agent was very friendly, polite and helpful. He understood my needs and deliver the car on time

I’ve been here five times in the last year for various service on my new Jeep. They are unprofessional and the wait is often 5+ hours. Appointments don’t matter. They have apologized and tried to reschedule and every time it is the same thing. My most recent visit my car took 7 hours for an oil change. Today was 9 hours for an oil change and after me calling them to check status they told me the part they needed to fix my door handle they didn’t have. How it took them that long to inform me of that I have no clue. Not only will I never get my Jeep serviced here again but I will not purchase a vehicle from this dealer after the aggravation they have caused me. Every time I am there many of the other customers are complaining as well. HIGHLY RECOMMENDED staying away from this dealership!

Autonation Chrysler is the place to buy. They have the best price out of 3 Chryslers i did. Ask for Jeffrey Aurojo and tou will walk out with a Smile ??

This company is unreal. I am an agriculture teacher and my students fundraised for 2 years to purchase a truck to haul their livestock projects to shows. We ordered a truck off of the state bid list in late June with a 120 day deliver window. At around day 100, we checked and the PO was lost by the dealership. They then agreed to sell me a truck off the lot at the same price (this was in late October). It is now December 17th and we have not yet received the paperwork needed to title/register this vehicle. We are now on our 2nd set of temp tags and they expire next week. I will have to cancel events that the students were planning on competing in due to lack of transportation. I would never purchase another vehicle from this dealership. They do not return calls and have not resolved this issue. It is a shame as the truck is great and our district would have done more business with Autonation, but this needs to be resolved quickly. DO NOT BUY HERE. It was a huge mistake on our end to make this purchase.

Salesman Miguel Cabrera was outstanding and very professional

The best service and very good people thanks for everything

Customer Service is really poor here. I took my car for service and to check the engine light. It took 7 weeks to get my car back. I dropped off my car Friday, called the next day to see if they already have a work order, and nobody knew anything about the car. I didn't receive any calls during the 7 weeks to give an update on the work status. They just said the part they need was on backorder. Really AutoNation??? 7 weeks to get a part for a Grand Cherokee??? Customer Service should be a priority for every company...you are failing big time!!!

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered. As much as we love the Durango, 2 Jeep Cherokees and Charger we purchased we will NEVER purchase another vehicle from this dealership.

Quality in a service or product is not what you put into it. It is what the customer gets out of it.

We've been customers of Autonation Toyota Weston since we purchased 2 vehicles in 2014. We have always had exceptional service. However, in 2018 we decided to purchase from Autonation Chrysler Dodge Jeep and have regretted it ever since we walked in the door. 1. There was a rude salesman who assumed we didn't have money to spend or the ability to finance a new vehicle because of how casually we were dressed when we initially came in to inquire. We were insulted at his lack of interest in our business so we left. We came back 2 days later because we did really like the vehicles and our prior experience with Autonation. The look on his face when we purchased FOUR vehicles just two days later was priceless. 2. Our financing was a nightmare. Everytime we were told that everything was completed we were called back within a day or two to sign new documents, provide additional information or re-provide information they already had. Then it took them three months to pay off my vehicle after telling me the check was sent TWICE by the finance director. I ended up having to go to the dealership to request a copy of the checks to find out it was never sent. No apology offered. This resulted in late payments reflecting on my credit report that I had to fight to get disputed and removed. 3. One of the 2019 Jeep Cherokees we purchased was experiencing major issues. While driving down I75 all of a sudden all of the dashboard lights lit up at the same time, wipers started going, horn blaring and there was no way to stop it. We took the truck to service who said there was nothing they could do because the car wasn't doing it at that time. It happened six other times with my sister taking the truck in each time and being turned away. The last time it happened she recorded it. Service would still not take the truck. It took for me to physically go there to complain about it for them to at least run a diagnostic. Turns out there was an electrical issue with the motherboard and it had to be replaced. We were told it would take a "few days" and were told we could pay to rent a loaner. They wanted us to PAY for a loaner for the repair of a vehicle that at the time was barely 6 months old and under warranty?! We refused. They did eventually "get approval" for the free loaner which was a good thing because a "few days" turned into almost a month without the truck. 4. The service team with the exception of Darryl is the worst beyond all of the horrible service we have received!!! It has always been important for us to have the cars serviced by the dealership to maintain the integrity of the service records if we decide to trade the vehicles in at some point. We also choose the dealership for service because we 'assumed' they would tell us what is necessary to keep the cars in great condition. We were there for our 20k servicing to find out that one of the vehicles we purchased, a 2018 Dodge Durango was out of included servicing. Of course we were confused because the vehicles came with 2 years of included maintenance and we have had the cars about a year and a half. Come to find out after service blamed sales for the error that the Durango takes full synthetic oil that does not require maintenance every 3k miles as vehicles with regular oil do. So they have been placing stickers on the vehicle to get maintained every 3k miles unnecessarily to exhaust the included maintenance so that we would have to pay sooner! On top of that we found out that they have been switching from synthetic to regular oil intermittently (we paid for synthetic) which could cause potential engine issues and no one could explain why! When this was brought to their attention everyone denied it but the service records all proved it. When we asked to speak with the service director or manager no one was available and we were told we could call back next week. Again, no follow up offered.

Manufacturers dealership where I can get the correct auto parts

The leasing process took hours while we watched our salesperson socialize. Nobody hustled even when we told them of our time constraints with childcare. We just sat and waited... Yesterday I brought in my minivan for its 2nd and 3rd recall repairs (annoying) and described a recent issue involving an ignition problem. I waited for my car to be repaired with a service estimate of three hours. At 2 1/2 hours in, I asked if they had an update, and the service rep told me my car was ready. This made me wonder how long I have been waiting while my car was ready. When I asked about the ignition problem, the service rep asked the mechanic about it and reported back to me that service on my car did not include attention to this issue, but that the recall repair might take care of the problem. Since yesterday, the same ignition problem has emerged each time I have turned on my car.

This is not my first lease. I have had at least 10 cars. This is the first time I did not see the car until the end of the transaction. Paperwork was not completed timely as promised. Computers were down so I can sympathize with not receiving a final tag for the car. However, my 80 year old father-in-law, who was leasing the car was not offered coffee or water during the 2 hours we waited. When I came back 2 days later to get the tags, no one wanted to put them on for me. I had to ask. My sons stated that the bathrooms had bugs. They were supposed to cut a check for the final payments as I terminated a prior lease and they advised that I had to wait three weeks.

The service person is very professional and know her job.

I went to purchase a new car , the sales person was very helpful.

Worst service dept. on the planet. Less than 100k miles on my Ram 1500 and its falling apart. Going on 3 weeks without my truck. It took them 2 weeks to get me a loaner vehicle and they won't pay for my rental car bills, even though all the work is covered by the manufacturer's warranty. No one returns phone calls. I called everyone including the general manager. No one calls back.

Freddy assisted me while doing my car?s service and he was fantastic!

I have never owned a Jeep before I purchased a new 2019 Grand Cherokee for my daughter. Brought it in for service and the service was very difficult to understand. He tried to scam me into an oil change at three times the price and also tried to sell me an alignment for a car with 7000 miles on it and no complaints of any alignment issues or abnormal tire wear. He never looked at the car before trying to sell that to me as a "typical" thing they do at 7000 miles. The service issue was that Apple CarPlay stopped working. Service adviser told me that I don't have Apple CarPlay. Also told me that I had 3 blown speakers, which was not true. After a second visit (because they also had to order a molding that fell of the car) he again told me that I had no Apple CarPlay. Also told me that they ordered the wrong speakers so they had to keep the car for an additional day. They do not provide loaners, unlike every other dealership for every car I have owned in the last 20 years. Finally, after trying to get them on the phone for an entire day, he called me and said that the car does have Apple CarPlay and that they would fix it. When we arrived, still no AppleCar Play. Waited an hour for the tech to come out and finally fix it after denying that we ever had it despite it being listed as one of the features on the invoice. I received an email about my service from Christina Hernandez and I replied with all of the details asking for a return call. No response. I had a chat on line with the service department and asked for the GM of the dealership. They told me that they don't know who the GM is and can't give me a name or an email address. I saved the messages, which I intend to post on other review boards. I also left a voice mail for my sales person. She is on medical leave and the person taking her calls never called me back. First time working with this dealer...and also the last.

This place has the worse service advisors very unprofessional

Danny Seoane and Fredy Llerena were great! If you need anything or go there ask for either of them they will help you with what ever you need. Great workers and good guys!

I had a safety recall on my Jeep Cherokee. I went to Arrigo Jeep first, because they were closest?WHAT A MISTAKE! They LIED about having the part?TWICE. Then I tried Schumacher Jeep. They had the part, but what was a 1 day job was held for FOUR days, and NO OFFER OF A LOANER VEHICLE. After getting the car back 36hrs later my "Check Engine" light came on. When I called Arrigo to complain and schedule another visit, I was told I'd have to wait THREE WEEKS. I called AutoNation, where I originally leased the vehicle, and they saw me the NEXT DAY. They fixed the problem?A loose wire left undone by Schumacher's crack team of service experts . . . Even though AutoNation is an hour from my location, I willCONTINUE going to them, because they know how to treat their customers right . . . Thanks, Stan, thans, AutoNation!

Great service! They answered every question and we're very patient. No high pressure at all.

Shakira Ramos provided excellent professional service and the mechanic technician provided excellent car care and was professional

The service advisors act like the don't need to provide customer service. Jobs that should take 30 minutes, take 6 hours. Oil changes and car washes take over 2 hours. They don't call when the work is done, but when you call them it takes 30 minutes on hold before you hang up! They may not have to be somewhere, but the rest of us do!!!!!!

Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!!

Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!!

Hello I was charged 278.00 for a diagnosis on my car for the navigation and was told I need a new wire harness for 3200 I found two wires loose and reconnected myself in 5m back and my navigation is working as normal I was not satisfied at all being charged and problem not solved

Thank you for your help during this service, we will be back!

QThis is my 2nd time at the dealership for service. It was also my second time dealing with Betsy. She is amazing. Fast efficient.

Very nice staff service was great would use again

Great service and the service advisor was always on task with any problems my truck had.. overall 5 star excellent

Michael Lewis is a true professional, he was attentive and supportive addressing all my needs and concerns. I would recommend AutoNational to all my associates.

I?ve always had good service anytime I?ve brought my car in, but my new service woman is absolutely great. She really keeps you informed on everything that?s going on with your car, and alerts you promptly if/when other problems arise. She?s very courteous, and does a great job.

The worst experience. Check all their stuff 10 times before even considering. Mistake after mistake after mistake.... 1.5 months to resolve issues

Buen servicio y una Atención Maravillosa lo Recomiendo 100%

La atencion es pesima y ya me paso 3 veces y ayer fui a cambiar el aceite y estuve 4 hs para que me entreguen el auto y la srta. Beatriz se fue y nunca me aviso que estaba listo y nadie de ese lugar lo hizo. Fui a quejarme con el manager el Sr. Glenn y me miro se sonrio y me dijo Sorry. Claro si un manager no cuida. a sus e clientes menos lo van a hacer los empleados, no se soluciona con un Sorry.

BUYERS BEWARE: do NOT purchase from Autonation!!!! I'm dealing with an issue now where they sold me a car with a bent rim that they were aware of an never disclosed!. I took it back within an hour of purchasing it and they said they would fix it but let me drive off with it. It's been 1.5 months. They tried to "fix it" but were unable to, then tried to pass the issue off to me and offer me some pocket change to keep me quiet. They're not honoring their warranty because they let me drive off with it and took over 5 days to get parts so now that they havent fixed the issue they refuse reverse the deal. The sales manager offered to reverse the deal but then went back on it 4 days later.. just delaying the issues further.. not willing to honor their warranty 5 day 250 mile warranty so DONT BUY from Autonation. Not disclosing important safety issues with cars. After filing an FTC report and threatening legal action, the latest episode of this saga is they are trying to swap me into a CPO mercedes but the autonation I'm buying from is a jeep Chrysler dodge so Mercedes said they wont honor the CPO warranty. More expensive car, but no warranty.. way to go Autonation. I'm being lied to again! Most ridiculous issue I've ever dealt with. I've called Autonation corporate numerous times and they said theyll return calls within 2 business days. We're now up to 9 calendar days. If I had known about the wheel issue I wouldn't have bought your car! Wheels dont just bend, clearly there was some sort of accident! Also the CPO mercedes you're selling as CPO was listed as such before it went through any inspection process, it's also been leased in the past and has mileage inconsistencies on the CarFax!

Service was super good everyone was so super nice and courteous From now they have my business and my family as well Thank you all and keep the good work.

The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind.

False and misleading advertisements. We submitted a request online for a Jeep and we were given details and the (Autonation price) and when would we like to come in and test drive it. A day later we attempted to make an appointment to go into the dealer. we were than told that the jeep was not available and it's a loaner which was something that wasnt previously disclosed. we were also told that the price that was advertised was not it and it has additional options (also not disclosed). Online listing dosen't says anything about accessories or upgrades or that it's a loaner and it's not available for the next 2 months.

Freddy the service rep was super cool and has very good communication skills He explain everything that my truck needed as far as service and recall and was very efficient on getting my truck done within a timely manner thank you I will be visiting AutoNation for all my other truck work and tire changes etc.

Worked with Andre Brown for a smooth transaction. Great to deal with Andre & would highly recommend!

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off.

I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off.

The greatest dealer in SoFlo, Vyron help me to find the car that I want, in others dealers says It was impossible to make a deal with me. Go and ask for Vyron, he’s the best!

The sale person Rafael was excellent, he was very helpful and always answered all the question

Service is terrible, slow, agents do not answer their phones. Will not go back!

Horrible customer service!!! Never buying a Chrysler or from Auto nation for that matter. On day 2 of no loaner for a scheduled service which I was asked to come back for a second time. Poor planning! I have reached out to GM and no call back, my auto advisor doesn’t call back either. Don’t buy a car from them, they were great on the sale piece, but once they have you locked in they simply don’t care about you!

Great experience changing my oil. I will recommend

My experience with Armando Fuster was amazing He went above and beyond to get me the right vehicle with the budget I had available. 2019 Jeep Cherokee limited Family loves the car , process was fast when purchasing the vehicle. The facility is clean and professional. Thanks Armando Fuster can?t wait to turn In my wife vehicle in a year lol

Ruben the sales person was great at answering all questions and getting me into the right Jeep wth the right features for me.

I was very happy with the service I received yesterday! The service representative Darryl was very pleasant! He kept me informed and updated throughout the entire process! Great experience! Thanks for a job well done!

Very Happy with the service. Got there @ 3:30 for a oil change and they were able to get it done fast. Thank you AutoNation.

al minuto de entregarme el auto el check engine se prendio me hicieron ir tres veces perdi tiempo y dinero por dejar de trabajar y nunca lo solucionaron el vendedor y el sales manager solo se burlaron de mi ya firmaste Los papeles me dijo y ahi acavo todo el buen trato y la carita sonriente se combirtio en burla y desprecio por comprar un auto usado y malogrado nunca me habia sentido tan humillado, pense que ir a una tienda de autos con tan prestigioso nombre me hiria bien y seguro pero fue mi mas terreble desepcion, familia ,amigos y conocidos led contare lo que me Paso ahi para que lo piensen bien antes de comprar ,que pena Andres Castaneda 9542053234

I absolutely hate my Jeep, I never should have left Nissan. First time getting my oil changed at the dealership and it took more than 2 hours with the appointment and the bathrooms are disgusting the toilet seat was broken off and on the floor, just gross.

Amazing experience! Must see Sera!!!

The service department has room for improvement. The sales department was great, we were in and out with in a timely manner. The Jeep was missing floor mats and my salesman Mo was kind enough to bring them to my house and even put them in the Jeep. Great service Thank you

They always treat me great over there in Pembroke Pines. The staff is helpful. Prices are good.

They took long time for paperwork but everything was great

Good service and good pricing!

It took three hours of calling on the phone to make a service appointment finally someone answered but thats not over I took my truck in on Saturday for a oil change at 7Am and left at 10 Am really two hours for a oil change I am having doubts about bringing my truck back here for service

I spoke to Carlos Garcia over the phone due to us living 2 hours away from the dealership. He was very helpful and patient in working with us even though we had never met face to face. Many other dealerships/salesperson would not talk numbers over the phone, but he gave me all the information I need to make an educated selection which resulted in a GREAT deal on a 2019 RAM 1500 limited. He even offered to tow the vehicle that I drove down in back home at no charge. He is a true professional and I recommend asking for him if you are looking to purchase a car from that dealership. you will not be disappointed!

Great experience. Service agent Shakira Ramos made sure I was satisfied with my transaction. My truck was serviced in a timely manner. Ms Ramos kept in constant communication.